Utomhuspool
Se tillgänglighet

Recensioner av Best Western Royal Brock Hotel & Conference Centre

3.5 out of 5
Best Western Royal Brock Hotel & Conference Centre
716 Gordon Street, Guelph, ON

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 125 av 694 recensioner" "
8 - Bra i betyg. 321 av 694 recensioner" "
6 - Okej i betyg. 157 av 694 recensioner" "
4 - Dåligt i betyg. 71 av 694 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 694 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

7,0/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

David

Gillade: Renlighet, personal och service och rummets bekvämlighet

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2018

10/10 Fantastiskt

Lorry, Sudbury

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The rooms were huge. Loved the location close to shopping, restaurants, and the university. Staff was lovely.
Bodde här 3 nätter i september 2018

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
This is not our first time stayed with Royal Brock Hotel, the previous experience was great that's why we came back again. The cleanliness was still good, breakfast was decent, yet the front desk staff was disappointing us. He had a negative attitude, ignored us when we stepped into the hotel, myself work in the hospitality industry, I can't believe that being a front desk agent can be this impolite. I didn't expect this from RB.
Bodde här 2 nätter i juni 2018

6/10 Okej

Martin Chun Ying

It served the purpose.
I have chosen this hotel because of its close proximity to the local university (five minutes walk just across the street). I later found out that it was an old Best Westen now operating as Royal Brock. The hotel is no doubt very old and poorly maintained, a reason for the very reasonable rate. Much work is needed especially in the toilet. However, the staff at the reception (the only staff I have interacted with while staying there for two nights) was very friendly and helpful, the WiFi works good, and if one isn’t picky, the hotel does offer a simple breakfast for free every morning. Oh, and it does have a decent indoor pool.
Bodde här 2 nätter i september 2018

4/10 Dåligt

Marie, Vancouver BC

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
The room is clean, but it's OLD, air con too loud
The staff is friendly and helpful, but I can see the budget very limited, feel sorry the front desk staff has to do EVERYTHING. The housekeeper didn't clean our room for 3 days, 1st day my husband put privacy sign on by mistake, next 2 days no sign was on, but still didn't clean the room, the toilet is ALMOST plugged, the sink is 80% plugged up, call front desk, sent plumber right away, WIFI is very weak which my son complained most, leaking water from the roof water all over the stairs after the big rain storm. Didn't try the breakfast at all. so no commend.
Bodde här 3 nätter i september 2018

6/10 Okej

Karelyn

May Have to Re Think Staying Again
Check in was fine. I liked that we were on the main floor and did not have to climb stairs. The rooms do have to be updated! Our room in particular was very damp and smelled like it. I am not sure if there is a water leak issue or what. Was not happy about that. At breakfast...they had run out of some of the food, but more was being made when I finally was able to talk to a girl who worked there. There were no plates or utensils when we showed up. I took it upon myself to fill the knives, forks and spoons as people needed them and no staff was around. There should be someone out there checking on these simple things all the time. Overall the breakfast was ok. These issues with the room were a problem the last time we stayed. May have to re think staying again.
Bodde här 2 nätter i augusti 2018

8/10 Bra

Mal, Toronto ON

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Price, location, room space, services at Front desk, breakfast are all good. Only one thing needs to take care of is the number of staffs serving breakfast. When supplies ran out, it took quite a while to be refilled which cause inconvenience.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2018

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Large room but not clean
I checked in and found that the room is not clean yet and air-conditioning is running (seems like others are staying in the room). A lot hair in bathroom from previous guest. No elevator at conference building. It is not suitable for heavy luggage. However, the front staff is really nice and helpful.
Bodde här 1 natt i augusti 2018

10/10 Fantastiskt

Jennifer, Charlottetown, PE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This was our second stay at the Royal Brock Hotel in Guelph and would recommend it to anyone. The rooms are clean and beds are comfortable. The complimentary hot breakfast was good if a bit repetitive but saved going out somewhere. We didn't make use of the pool but it also looked clean and inviting. We would stay again for sure!
Bodde här 3 nätter i augusti 2018

6/10 Okej

Lisa

Could have been better.
The hotel was ok for its age. The staff tried to be accommodating. The breakfast was terrible. It was convenient to where we needed to go, so that worked for us.
Bodde här 6 nätter i juni 2018

8/10 Bra

DWB, Oakville

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fulfills our needs
Bodde här 1 natt i augusti 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
BEWARE OF BEDBUGS
The room smelled weird when we first walked in, and I thought about leaving and finding another place to stay but talked myself out of it. Definitely should have gone with my instincts -- turns out our room had BED BUGS!
Bodde här 4 nätter i augusti 2018

6/10 Okej

Adrian, Ontario

Gillade: Renlighet och personal och service
Wifi didn’t work in our room, and the mattress was uncomfortable/ low in the middle. Poor breakfast overall, fake eggs, coffee was burnt, sausages were cold. Staff were friendly and room was clean.
Bodde här 1 natt i augusti 2018

8/10 Bra

John, Richmond Hill

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel at a good price away from the weekend. Street address confuses the GPS. Hotel faces one street, but only entrance is on another street.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Terry, Windsor On.

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was large and comfortable. Beds were great TV was a little small but good choice of channels. Restaurants and bars were close by as was shopping. The address is Gordon St., but the entrance is on Stone Rd.
Bodde här 2 nätter i augusti 2018

8/10 Bra

Christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2018

8/10 Bra

Lisa

Gillade: Personal och service
Bodde här 1 natt i augusti 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
initially was given a room that had not been Maid serviced. the reservation desk quickly gave us an upgrade room that suited us well
Bodde här 1 natt i augusti 2018

8/10 Bra

AI, Toronto

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very good and convenient location. reasonably priced.
Bodde här 1 natt i augusti 2018

4/10 Dåligt

P, Sarnia

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Unhappy with experience left early. Room cleanliness not great found fresh blueberries on carpet....not ours...bathroom iffy rubber mat for shower disinetrgrating,,much in need of upgrade. Suspect it was a college residence in a past life. Bed only doubles and uncomfortable. Air could not cool room even when set to 68 F. Sheer curtains in shreds. Breakfast was acceptable. Would not return to this venue.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Donna, Pennsylvania

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room was large and clean! Bed was comfortable. Breakfast was good!
Bodde här 2 nätter i augusti 2018

6/10 Okej

GramA, Richmond, Ontario

Gillade: Personal och service
Complimentary breakfast was varied.
Bodde här 4 nätter i augusti 2018

8/10 Bra

Clayton

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Good, not great
Good overall Good deal, good breakfast, good customer service. Pool was great, they upgraded us for free. Room wasn't overly clean though. Spiders and webs in bathroom, a centipede greeted us, and someone's hair was on the ceiling and floor. The bathtub / shower also had someone's hair and what looked like snot on the shower curtain. Overall good, but definitely more attention to detail needed.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Nice room. Very quiet. Friendly service and nice room.
Bodde här 3 nätter i juli 2018

8/10 Bra

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Guelph stay
A nice basic hotel to stay at - was in town for the Hillside Festival and found this to be an easy place to crash at afterwards. The free breakfast was nice, but I wish there were a few more options for gluten-free guests. Also, I don't understand why everything was served with disposable plates, cups, and cutlery. That's a massive amount of garbage that's created every single day!
Bodde här 1 natt i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2018

6/10 Okej

Verifierad resenär

Bodde här 1 natt i juli 2018

10/10 Fantastiskt

Nao, Japan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean accommodation and great hospitality.
Bodde här 1 natt i juli 2018

4/10 Dåligt

Debbie

Gillade inte: Renlighet och rummets bekvämlighet
Room was damp and musty smelling. The screen door on the patio door was stiff and the door was difficult to open and close. The beds were uncomfortable and the staff were invisible.
Bodde här 2 nätter i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2018

6/10 Okej

Rhi, Edmonton, AB

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
The location was great, however, the hotel is run down and has a persistent smell. My room was a nice size and had a balcony (with no chairs). The balcony likely contributed to all the earwigs I found in the bathroom, the bed, and once on me from my clothing.
Bodde här 5 nätter i juli 2018

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2018

10/10 Fantastiskt

Kathy, Niagara Falls, ON

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Situated directly across the University of Guelph campus. Came prepared with fabreeze because other reviews said there were odours. No need. Pleasantly surprised. Our room was great. Clean,spacious, vaulted ceilings. Breakfast was great, friendly staff. Can't beat the value for price. So glad we booked here.
Bodde här 1 natt i juli 2018

10/10 Fantastiskt

Lorna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and Lovely
We really liked our room on the ground floor with a sliding door onto the lawn. It was very quiet and private. The room was large, the beds were comfortable and the breakfast was good. We would stay there again.
Bodde här 6 nätter i juli 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel close to Guelph University.
Lady who works at the front desk during the day (she's from Virginia and attends Guelph University) was very helpful and friendly.
Bodde här 1 natt i juli 2018

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Bodde här 5 nätter i juli 2018

8/10 Bra

charanjit, pickering ont.

Gillade: Personal och service
Nice close to university
All plugged in lights were not plugged I thought the bulbs were out. Refrigerator I have defrost first night Used towels not taken away daily
Bodde här 4 nätter i juli 2018

4/10 Dåligt

Lisa, Saint John NB

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Location Poor Service
One expects a good nights sleep and cleanliness - we got neither. Upon arrival - room smelled musty and damp. Purchased our own odor traps due to the man at desk saying tthat was the way it is. Beds - very uncomfortable rolled into the middle and there was a sort of a ledge in the middle that could not get over. No phone in room. Unable to call desk when we had a plumbing issue. Had to go to the desk and then was given a plunger and a plastic bag and told to fix it ourselves. "Leave the plunger at the door someone will pick it up" Hot breakfast - was advertised hot breakfast no meat first three days told order comes Wednesday. Sausages came on Thursday - no meat again Friday or Saturday and no ketchup (grocery store across from hotel???) Skunk hanging out at outside doorway two nights in a row had to go around the long way with arms full of bags etc. Just an unpleasant experience. Great location for the event we were at. Directly across from the university.
Bodde här 4 nätter i juli 2018

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Nice hotel , friendly staff
Lots of parking. The staff was helpfully. Close to downtown. Free breakfast. Over all nice.
Bodde här 2 nätter i juli 2018

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Ok for the price, but the room was old and not very clean. The air circulation wasn't great, and that left the room smelling a bit musty. The room's also aren't sound-proofed very well, which is an issue because the hallway and exit doors slam loudly.
Bodde här 2 nätter i juli 2018

8/10 Bra

GJP, Calgary

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Convenient
Close to university. Large, spacious room with king bed.
Bodde här 1 natt i juli 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Meets expectation from a business trip to U of G
The hotel has a great convenient location to Univ. of Guelph! The hotel environment is clean and quiet. Nice breakfast included! My only complaint is about the unusually narrow shower bath tub and the outdated shower fixtures.
Bodde här 3 nätter i juni 2018

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
good price for what we needed
Hotel was clean at check in and our room was clean, I think we were in the older side of the hotel as the hallway was a bit smelly, however, our room didn't smell. We were there simply to sleep and got up early and left.
Bodde här 1 natt i juli 2018

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
ok for a night or two, was close to where we wanted to be. Room could've been cleaner, our bathroom wasn't cleaned after we used it (not sure it was cleaned before we used it). Breakfast was fine. The pool is small but good to cool off in.
Bodde här 2 nätter i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice
The hotel from the outside does not look like a place I’d stay but the rooms were amazing. Very clean, comfy, large and welcoming. Pool area is grungy and needs some work. Staff were amazing, friendly and kind. Breakfast was one of the best I’ve had at a hotel under $200. Waffles, eggs, sausage, bagels, toast, fruit, yogurt, pastries, muffins, cereals, jams, cream cheese, juices. Amazing for the price! Highly recommend and we will be back. It is not too far from st Jacobs (took us maybe 35 minutes) so was a perfect choice for us.
Bodde här 1 natt i juli 2018

6/10 Okej

Hannah, Ontario

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Needs better housekeeping.
Okay but nothing special. The air conditioner in the main areas of the hotel was not working and it was uncomfortably hot. Too hot to eat breakfast in the breakfast room. Took our food to our room. Fridge needed defrosting. Two lightbulbs needed replacing and the shower curtain needed washing.
Bodde här 1 natt i juli 2018

6/10 Okej

Ken, USA

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
1970s State of the Art
Very clean, comfortable room. But overall, ambience is that of a tired, well-worn facility. Calls itself a conference center, but does not have a restaurant. Breakfast was very average, and both food and supplies (plates, etc.) ran out on more than one day during my 4-day stay. On one occasion it required a trip to the front desk to get breakfast staff's attention.Another day I stood in the entry hall to eat my Cheerios--eggs were gone, and seating was overflowing. Hallways have the smell of a building that's been disinfected too many times. Decent sleeping room in a facility that feels over the hill.
Bodde här 4 nätter i juli 2018

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice Hotel
The rooms spacious and comfortable. The breakfast was good The bath tub was huge and comfortable.
Bodde här 3 nätter i juni 2018