Hotell i Kiyokawa

"The hotel did not meet my expectations based on the photos and reviews I had seen before my stay. The room was extremely noisy - sounds from the corridor and neighbouring rooms were clearly audible. The worst part, however, was the constant noise from the laundry room, where washing machines ran every evening and throughout the night. Even though the laundry room wasn’t directly adjacent to mine, the noise carried easily and completely ruined my sleep. The room itself was fairly clean, but there were visible signs of previous water damage, including patches of mold on the wall. The bed was acceptable - slightly softer than a typical Japanese mattress, yet still much firmer than what one would expect in most Western hotels. The staff were friendly and spoke basic English, and the breakfast was good, though it lacked variety from day to day. Overall, the hotel feels in need of a thorough renovation. Had I seen realistic photos of my actual room - rather than the polished ones on the website - and known about the persistent noise from the laundry room, as well as from other guests, I would definitely have chosen a different place to stay. "

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"Wonderful location and excellent service! My one suggestion would be to offer larger sizes in the yukatas to be more inclusive. Also check the consistency - I asked for the largest size on the first day and it was perfect, the next day they changed it to a smaller size when the room was cleaned, and when I requested the largest size again it was much smaller. I thought it was mis-labeled, but the next one was a little bigger although not entirely comfortable. So they vary a lot in actual size."

"Would recommend a stay here to anyone visiting Hakone. Excellent service, beautiful room and an exquisite dinner experience."

"We had booked a spacious room, which we got, but when entering the room we were hit by a foul odor of cigarettes, and it was a non-smoking room. We went to complain and while they were understanding, they instead put us in a smaller corner room which is not what we had booked. I will not be back."