2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Se tillgänglighet

Recensioner av Sheraton Samui Resort

5 out of 5
Sheraton Samui Resort
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 197 av 432 recensioner" "
8 - Bra i betyg. 175 av 432 recensioner" "
6 - Okej i betyg. 32 av 432 recensioner" "
4 - Dåligt i betyg. 17 av 432 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 432 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Laurent

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend
Mycket bra
Bodde här 3 nätter i januari 2018

10/10 Fantastiskt

Andreas, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superb
Finns inget att klaga på alls. Simon som kör golfbilen upp och nef från poolen är magisk Bde

4/10 Dåligt

Kim, Sweden

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trist charter Hotel
Besvikna, trist, stelt och tråkigt "charterhotel". Slitna, opersonliga rum, hutlöst dyr mat/dryck. Stel och opersonlig personal. Shuttelbus till staden dyrare än taxi, transfer till flygplats dyrare än taxi etc. Nä, detta var inte Thailand detta var Mallorca

6/10 Okej

L

Gillade: Renlighet och rummets bekvämlighet
Bra
Ok.

8/10 Bra

Christoffer, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell med jättetrevlig personal. Rummen är väldigt fina med stort badrum. Riktigt bra pool samt restaurang nere vid vattnet. Priserna är ca 3ggr vad det igentligen ska kosta men då detta är en resort för äldre/familjer och ligger lite avsides så kan dom ta betalt för att man inte orkar åka in till stan för att käka lunch. Ligger kanske 5min med Taxi från chaweng beach huvudgata med all shopping etc. Rekommenderar verkligen hotellet om man vill komma undan ett tag.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lugnt läge
Perfekt balans mellan bekvämlighet och lyx

6/10 Okej

SANG HEE

Gillade: Personal och service
The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

ERICA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought. 5***** Service with a smile.
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic grounds. Shame there weren't more activities. Staff and food were superb
Bodde här 14 nätter i mars 2024

4/10 Dåligt

Charlotte

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Lindsay

Reste med sin partner
The most outstanding feature was the beautiful, kind staff.
Bodde här 13 nätter i mars 2024

10/10 Fantastiskt

Richard

Bodde här 13 nätter i februari 2024

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Mala

Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

Ronald

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
Bodde här 8 nätter i januari 2024

4/10 Dåligt

Tam Robert

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
Bodde här 8 nätter i januari 2024
Svar från Sheraton Samui Resort 12 feb. 2024
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

6/10 Okej

Lisa Brandt

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pris lever ikke op til standard!
Smukke omgivelser ..men hotellets værelser bar præg af slid …trænger i den grad til en opgradering ! Rengøring var næsten ikke eksisterende … Det eneste der var godt var beliggenheden ved stranden og maden var god både morgen mad og restaurant !
Bodde här 5 nätter i januari 2024

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful beachhotel
We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.
Bodde här 5 nätter i januari 2024

10/10 Fantastiskt

Enrico

Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Paul

Gillade inte: Personal och service
Bodde här 9 nätter i december 2023

10/10 Fantastiskt

Manfred

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 8 nätter i november 2023

8/10 Bra

Craig, Lane cove

Reste med familjen
Gillade: Renlighet och personal och service
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Marina

Bodde här 14 nätter i november 2023

10/10 Fantastiskt

FRANTZ

Bodde här 7 nätter i december 2023

10/10 Fantastiskt

Max

Bodde här 10 nätter i november 2023

10/10 Fantastiskt

Danny

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff, very clean property and incredible food.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Abhijat

Reste med familjen
Gillade: Renlighet och personal och service
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Adam

Bodde här 5 nätter i november 2023

10/10 Fantastiskt

McKee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
Bodde här 6 nätter i oktober 2023

10/10 Fantastiskt

Silvia

Bodde här 5 nätter i september 2023

8/10 Bra

MARY

Bodde här 5 nätter i september 2023

10/10 Fantastiskt

Alfred

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and romatic place
Bodde här 6 nätter i september 2023

10/10 Fantastiskt

Dominik

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i augusti 2023

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Bec

Gillade: Renlighet och boendets skick och faciliteter
Service was exceptional
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Bekvämligheter
excelent service, great food, everybody nice!
Bodde här 6 nätter i juli 2023

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Luxurious, quiet, excellent.
Bodde här 7 nätter i juli 2023

10/10 Fantastiskt

MAKOTO

Reste med familjen
Gillade: Renlighet och personal och service
スタッフがとても親切で、快適に過ごすことができました。
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Tracey

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Quiet with lovely staff and facilities
Bodde här 10 nätter i maj 2023

10/10 Fantastiskt

Yuji

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you
Bodde här 4 nätter i maj 2023

2/10 Väldigt dåligt

Masahiko, tennoujiku

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
BONVOY Gold Elite 会員のサービスが全くない。
Bodde här 2 nätter i april 2023

4/10 Dåligt

Siddharth

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
Svar från Sheraton Samui Resort 18 apr. 2023
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 Fantastiskt

Nalini

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
Bodde här 3 nätter i april 2023

10/10 Fantastiskt

daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 13 nätter i mars 2023

10/10 Fantastiskt

Nellie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff, personalised service
Bodde här 4 nätter i mars 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
Bodde här 2 nätter i februari 2023

8/10 Bra

Andre

Bodde här 4 nätter i februari 2023

8/10 Bra

Puttachat

Bodde här 5 nätter i december 2022

8/10 Bra

Biren

Reste med familjen
Gillade: Personal och service
Decent but not great
Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.
Bodde här 4 nätter i januari 2023