8/10 Bra
Simon
27 mars 2023
Gillade: Personal och service och rummets bekvämlighet
Nice resort but could use some improvement
A nice hotel with friendly staff. The resort itself is really beautiful and relaxing, they also had a lot of activties to do which we really appreciated!
I'm however skeptical regarding the 5 star ranking, it really has the potential but there are a lot of areas of improvement. Overall it had more of a typical ''family all inclusive-feel'' rather than anything luxorious. The pool areas are really run down, both the pool itself and the sunbeds with dirty matresses on top. There were also beercans and glasses laying everywhere, even floating in the pool.
Another improvement are the rooms. The one we stayed in was really run down and had mould in the sink and shower. The worst part though was the humidity in the room which made all of our clothes and luggage become damp, the bedding was constantly slighty damp and bathtowels etc never dried properly. No wifi in the room either.
The check-in prrocess takes a very long time and seems outdated. At 2 occasions we also went to the front desk to ask for bandages and plastic bags, we were told ot was going to be delivered to our room by housekeeping. We did not get either.
Breakfast was great and the resort had a few different restaurants. One thing that was a bit dissapointing however was that the level of service (not the same as kindess) and attention which I do expect from a 5 star resort, 2 out of 3 dinners my girlfriend got meat-dishes when ordering vegetarian food. Weird that bottled water is not included in all-inclusive
Simon
Bodde här 2 nätter i mars 2023
