Bekvämlighet

Recensioner av Holiday Inn Golden Mile, an IHG Hotel

4 out of 5
Holiday Inn Golden Mile, an IHG Hotel
50 Nathan Road Tsim Sha Tsui, Kowloon

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 445 av 1001 recensioner" "
8 - Bra i betyg. 407 av 1001 recensioner" "
6 - Okej i betyg. 87 av 1001 recensioner" "
4 - Dåligt i betyg. 34 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 1001 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Marie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
OK to stay
The best was the pool area on the roof. We did not take breakfast since it was so expensive. Food in hotel way to expensive even if it is very expensive in HKG. We had a deluxe room with was ok but they should change from carpet to woodloor. Old carpets give a smell.It was close til metro and you can take ferry from HKG island when metro closed wich is what during our stay from time to time. Good topper opposite hotel and a very good sushi place two streets away.
Bodde här 5 nätter i november 2019
Svar från Gerhard Aicher, General Manager 25 nov. 2019
Thank you for taking the time to share your review here on this website, and indeed for this valuable opportunity to respond. It is great to know that you enjoyed relaxing at our rooftop pool facility, and I trust you had the chance to explore the very best that our vibrant neighbourhood has to offer during your trip. With regard to your feedback on our restaurant rates, rest assured they are competitive for the city, our privileged location and our hotel rating category. On behalf of everyone here at the Holiday Inn Golden Mile, it was pleasure to host you, and it would be a privilege to one day welcome you back. Warmest regards.

8/10 Bra

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Gerhard Aicher, General Manager 22 nov. 2019
Just a note to say thank you for sharing your rating of my hotel here, it is great to see from your score that you enjoyed your stay with us. I trust that you had the opportunity to relax and explore the very best that Hong Kong has to offer during your trip. On behalf of us all here at the hotel, it was a privilege to host you, and it would be a pleasure to one day welcome you back. Warmest regards.

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Supertrevligt
Trevligt o centralt hotel. Bra poolarea men utan utsikt dock hyggligt stor pool och bra faciliteter. Rent l snyggt på alla sätt och vis. Maten i baren av varierande kvalite men i huvudsak helt ok.
Bodde här 1 natt i november 2019
Svar från Gerhard Aicher, General Manager 18 nov. 2019
Please forgive my response to you here in English, but I wanted to thank you for sharing your review and for awarding us with the highest score available to you – it really is very much appreciated. I was pleased to read that you enjoyed your stay with us so much, and I hope when you weren't relaxing on our rooftop pool, that you were out exploring the very best that Hong Kong has to offer. I know you have a wide choice here in the city, so thank you for choosing my hotel for your stay – it was a privilege to host you, and it would be a pleasure to one day welcome you back. Warmest regards.

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt läge
Mkt bra, härlig pool på taket. Rent och snyggt. Fin usiness lounge med bra mat o dryck
Bodde här 2 nätter i november 2019
Svar från Gerhard Aicher, General Manager 14 nov. 2019
Please forgive my response to you here in English, but I wanted to take this opportunity to thank you for sharing your review here, and also for awarding us with the highest score available to you – it really is very much appreciated. I was delighted to read that you enjoyed your stay so much, and I trust that when you weren't relaxing at our rooftop pool, you were out exploring the very best that Hong Kong has to offer. It is also great to know that you found our Executive Lounge to be to your liking, so thank you for your kind words in this regard. I know you have a wide choice here in the city, so thank you for choosing us – it was a pleasure to host you, and ti would be a privilege to one day welcome you back. Warmest regards.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Centralt bra hotell.
Bra hotell med en riktigt bra Lounge för exekutive rummen. Tyvärr fick vi in en extrasäng när vi hade bokat rum med 2 queen beds.
Bodde här 1 natt i november 2018
Svar från Gerhard Aicher, General Manager 9 nov. 2018
Please excuse my response here in English but I wanted to thank you for taking the time to post your review, and indeed for awarding us the maximum score. I am especially pleased to read that you enjoyed the amenities and service in our Executive Lounge and that you had a great stay overall. With regards to your specific feedback, please accept my apologies for the administrative error on receiving room requests. Thankfully this happens very rarely but I do appreciate the inconvenience and frustration caused. On behalf of my entire team here at The Holiday Inn Golden Mile, we do hope that you had a wonderful trip to Hong Kong – It was a pleasure to host you and it would be a privilege to welcome you back. Warmest regards.

6/10 Okej

Francis, Vancouver

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The propert is old and aging. The “renovation” is superficial and thus the bathroom fixture are old and not working. The beds are old and mattress are sacking like a fish net. The electric central control is small and indication lights are almost invisible in the dark
Bodde här 18 nätter i april 2024
Svar från Carlos Souza General Manager 20 maj 2024
I'm sorry to hear about your experience. We take your feedback seriously and will address these issues with our maintenance and housekeeping teams. We are committed to providing a comfortable and enjoyable stay for all our guests, and your comments will help us improve the quality of our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Warmest regards,Carlos SouzaGeneral Manager

8/10 Bra

Mang Fung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Carlos Souza General Manager 3 maj 2024
Thank you for rating us 4 out of 5 for excellence! We appreciate your feedback and are committed to continually improving to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enjoyable stay.

8/10 Bra

Apiwat

Bodde här 3 nätter i april 2024
Svar från Carlos Souza General Manager 13 maj 2024
Thank you for rating us 4 out of 5 for excellence! We appreciate your feedback and are committed to continually improving to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with more enjoyable stay.

6/10 Okej

??

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från General Manager Carlos Souza 21 apr. 2024
Your feedback is valuable to us as we continuously strive to improve our services and exceed our guests' expectations. We appreciate your comments and will use them to enhance the overall guest experience at our hotel.Once again, thank you for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better staying experience.Best regards,Carlos SouzaGeneral Manager

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely a safe fun area, busy, lots to do.
Bodde här 1 natt i mars 2024
Svar från Carlos Souza General Manager 8 apr. 2024
We're glad to hear that you enjoyed the area around the Holiday Inn Golden Mile in Hong Kong! Being located in a safe and lively neighborhood certainly adds to the overall experience for our guests. With plenty of activities and attractions nearby, there is always something to do and explore. We hope you had a memorable time discovering all that the area has to offer. Thank you for sharing your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.Best regards,Carlos Souza General Manager

8/10 Bra

Bianka

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Metrostation fast vor der Tür, öffentlicher Bus vom/zum Flughafen (A21) fast vor der Tür, zu Fuß schnell am Hafen. Für einen Kurzaufenthalt zu empfehlen. Das erste Zimmer im 17. Stock (Aussicht auf gegenüberliegende Rückwand der Nachbarn) hat leider sehr muffelig gerochen (alle haben Teppichboden - bei der Luftfeuchtigkeit leider häufig ein Problem). Ich konnte dann in den 12. Stock wechseln - das Zimmer war ok. Schiebetür zur Toilette direkt neben dem Bett - bei 2 Personen eher unangenehm. Einrichtung ok (wie in allen „low Budget Hotels“) - für Hongkong durchaus gut. Frühstück habe ich nicht genutzt - erschien mir zu teuer (40€). Am Dach ist ein kleiner Pool (ohne Aussicht).
Bodde här 2 nätter i mars 2024
Svar från Carlos Souza General Manager 3 apr. 2024
Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay. We appreciate your comments and are glad to hear that you found our hotel's location to be convenient, with easy access to the metro station and airport bus. We understand the importance of a good location for our guests' convenience.We're pleased to hear that you found the furnishings to be acceptable. We strive to provide a comfortable and pleasant stay for all our guests.Warmest regardsCarlos SouzaGeneral Manager

10/10 Fantastiskt

Myla

Reste med familjen
Gillade: Personal och service och bekvämligheter
Good
Bodde här 2 nätter i mars 2024
Svar från Carlos Souza General Manager 29 mars 2024
It is great to hear that we have served you well during your trip in Hong Kong. On behalf of us all here at the Holiday Inn Golden Mile, we very much hope to have the pleasure and privilege of welcoming you back very very soon. Warmest regardsCarlos SouzaGeneral Manager

6/10 Okej

toshimitsu

Bodde här 1 natt i mars 2024
Svar från Carlos Souza General Manager 29 mars 2024
Thank you for choosing us for your stay in Hong Kong. Your custom at our hotel is very much appreciated. I hope to have the pleasure and privilege of welcoming you again soon. We hope you will visit us again the next time you find yourself in Hong Kong. Warmest regards, Carlos SouzaGeneral Manager

10/10 Fantastiskt

kilnam

Reste med familjen
뷰가 정말 안좋았어요
침사추이 역 바로 앞이라 유동성면에선 최고 전망이 충칭따샤 마주보고 있어 뷰는 정말 꽝이었습니다 오래된충칭따샤 뷰 생각하세요
Bodde här 3 nätter i februari 2024
Svar från Carlos Souza General Manager 18 feb. 2024
I apologize for any inconvenience caused by the view from your room facing Tsim Sha Tsui Station. While being located near the station offers convenience for transportation, it may result in a less desirable view. We appreciate your feedback regarding this matter.Please be assured that we continuously strive to improve our guests' experience, and we take your feedback seriously. We will consider your comments regarding the view when evaluating and making any necessary changes to enhance the overall guest experience.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Fantastiskt

JANG SUN

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från General Manager - Carlos Souza 18 feb. 2024
Thank you for awarding us the perfect ten out of ten score for your staying experience in this occasion. We look forward to hosting you again the next time you visit Hong Kong!Warmest Regards,Carlos Souza General Manager

8/10 Bra

vanessa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and hotel with small kids
Bodde här 2 nätter i januari 2024
Svar från Carlos Souza General Manager 15 feb. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel, especially when traveling with small children. We understand the importance of a convenient location, and we're glad that our hotel's location worked well for you and your family.We strive to provide a welcoming and accommodating environment for families, and we're delighted that you found our hotel suitable for your needs. If there's anything specific that made your stay with your kids enjoyable, please let us know so that we can continue to enhance our services and amenities for families.Thank you once again for your kind words. We hope to have the pleasure of hosting you and your family again in the future. If you have any further questions or requests, please feel free to reach out to us. Safe travels!Warmest regards, Carlos Souza General Manager

10/10 Fantastiskt

Ma. Isabel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay!
We had a great stay!The room was spacious and clean, service was great. The location was near MTR, shops and restaurants. Traveling around HK was easier.
Bodde här 4 nätter i februari 2024
Svar från Carlos Souza General Manager 13 feb. 2024
I'm glad to hear that you had a great stay! It's wonderful that you found the room spacious and clean, and that the service provided was excellent. The convenient location near the MTR, shops, and restaurants made it even easier for you to explore Hong Kong and enjoy your travels. Thank you for sharing your positive feedback, and if you have any other questions or need further assistance, feel free to let me know.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Bra

Seong Woo

Bodde här 4 nätter i januari 2024
Svar från Carlos Souza General Manager 9 feb. 2024
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Fantastiskt

WooRam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
친절한 직원 분들과 정말 편리한 위치의 호텔입니다.
Bodde här 1 natt i februari 2024
Svar från Carlos Souza General Manager 5 feb. 2024
Thank you for taking the time to share your positive feedback about convenient location and friendly staff on your recent stay at our hotel. We are glad that our location made your stay more convenient and our staff left a positive impression on you with their friendly and helpful demeanor. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.

10/10 Fantastiskt

Judy, Canton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were all efficient and friendly. All the staff knows basic English, so questions and instructions are effectively answered. Rooms are comfortable and breakfast buffet excellent.
Bodde här 5 nätter i januari 2024
Svar från Carlos Souza General Manager 31 jan. 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed various aspects of your stay. Creating a comfortable and relaxing environment for our guests is important to us, and we are glad that we could meet your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

tomoyuki

Bodde här 1 natt i januari 2024
Svar från Carlos Souza General Manager 27 jan. 2024
Thank you for taking the time to post your review here on our website, and indeed for this valuable opportunity to respond. It is exceptionally good to see that our performance has met with your expectations on your visit, and we have achieved the maximum score! Please know that your custom is very valued, and look forward to having the pleasure and the privilege of welcoming you back in the not too distant future. Warmest regards Carlos SouzaGeneral Manager

8/10 Bra

PATRICK

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Carlos Souza General Manager 26 jan. 2024
Thank you for choosing our hotel and taking the time to give rating on your recent stay. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Andy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
進出方便
地點進出方便,附近環境感覺安全。
Bodde här 4 nätter i januari 2024
Svar från 總經理 蘇嘉洛 20 jan. 2024
很高興你感到我們酒店地點進出方便,環境安全。期待您再次的造訪!總經理蘇嘉洛

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel
Bodde här 4 nätter i januari 2024
Svar från Carlos Souza General Manager 20 jan. 2024
We are very glad to see that you have found your experience with us pleasant and excellent. We look forward to having the chance to host you again, hope to see you again the next time you visit Hong Kong.Warmest Regards,Carlos SouzaGeneral Manager

6/10 Okej

Burkland

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 14 nätter i januari 2024
Svar från Carlos Souza General Manager 19 jan. 2024
Thank you for choosing our hotel and taking the time to provide positive review on your recent stay at our hotel. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Kazuya

Bodde här 1 natt i januari 2024
Svar från Carlos Souza General Manager 17 jan. 2024
Thank you for taking the time to provide positive feedback and rating on your recent stay at our hotel. We are thrilled to hear that you had an excellent experience during your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Cliff

Bodde här 4 nätter i januari 2024
Svar från Carlos Souza General Manager 3 feb. 2024
Thank you for your kind remarks and high score for your staying experience with us.We look forward to hosting you again the next time you visit Hong Kong!Best Regards,Carlos SouzaGeneral Manager

8/10 Bra

Chan Goo, Seoul

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Good for price
Bodde här 1 natt i januari 2024
Svar från Carlos Souza General Manager 14 jan. 2024
We are very glad to know that you are satisfied with our pricing. We look forward to having you again with us the next time your visit Hong Kong!Warmest Regards,Carlos SouzaGeneral Manager

10/10 Fantastiskt

Wen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
遇到的服務人員都非常友善,服務很好!
Bodde här 3 nätter i januari 2024
Svar från 總經理 蘇嘉洛 13 jan. 2024
感謝您對我們酒店的服務人員給予的服務的讚賞!我們很高興聽到您在酒店遇到的服務人員都非常友善,提供了優質的服務。我們的團隊致力於為每一位客人提供溫暖和熱情的服務體驗。您對他們辛勤工作的肯定將是最好的鼓勵。再次感謝您選擇我們的酒店,期待下次再為您服務!總經理蘇嘉洛

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Location is good, but very old hotel.
Location is quite good. But its condition isn’t good. Building itself is very old and can’t open the windows. So the air condition is pretty bad without the air conditioner.
Bodde här 4 nätter i januari 2024
Svar från Carlos Souza General Manager 12 jan. 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment about the location while also acknowledging your concerns regarding the condition of the building and the air conditioning. We will review your feedback and ensure that our cooling systems are functioning optimally to provide a comfortable atmosphere within the rooms. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Bra

Imbi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Carlos Souza General Manager 11 jan. 2024
Thank you for choosing our hotel and sharing your review on your recent stay at our hotel. We look forward to welcoming you back in the future.

6/10 Okej

Verifierad resenär

Affärsresenär
Bodde här 4 nätter i januari 2024
Svar från Carlos Souza General Manager 12 jan. 2024
Thank you for choosing our hotel and sharing your review on your recent stay at our hotel. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Christine yun hung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Carlos Souza General Manager 11 jan. 2024
Thank you for choosing our hotel and sharing your review on recent stay at our hotel. We look forward to welcoming you back in the future.

4/10 Dåligt

Sophia

Reste i grupp
Bodde här 2 nätter i januari 2024
Svar från Carlos Souza General Manager 9 jan. 2024
Thank you for choosing our hotel as your accommodation choice, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your future stays or if you have any further suggestions, please feel free to reach out to us.

10/10 Fantastiskt

Koon Kiong, Singapore

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location.
Bodde här 4 nätter i december 2023
Svar från Carlos Souza General Manager 9 jan. 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to hear that our hotel was in good location which met your expectations and contributed to a positive experience during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Lance, Newport Beach

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location, location, location! Subway line around the corner allows for easy access to all of HK.
Bodde här 4 nätter i december 2023
Svar från Carlos Souza General Manager 9 jan. 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment about our hotel's location and the proximity to the subway line has provided you with convenient transportation options, allowing guests to navigate Hong Kong easily. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Bra

Kinjal

Reste med familjen
Great hotel if you adjust your expectations!!
Bodde här 10 nätter i december 2023
Svar från Carlos Souza General Manager 8 jan. 2024
Thank you for your feedback! We appreciate your understanding that adjusting expectations can contribute to a great experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests. If there are any specific areas where we can improve, we would love to hear your suggestions. We value your custom and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel!Warmest Regards,Carlos Souza General Manager

8/10 Bra

Joseph

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Overall, our time at the hotel was awesome. Checking in and out was a breeze, and the price was totally fair. The location was spot on - literally beside the station, making it super convenient. The hotel had that fresh, new vibe, and our room was squeaky clean and looked brand new. They nailed the custom setup we were expecting. The only hiccups were the spoons and glasses, which weren't cleaned properly, and the room being a bit too chilly with no way to adjust it. But honestly, besides those minor things, everything else was great. We had a blast and would totally come back!
Bodde här 6 nätter i december 2023
Svar från Carlos Souza General Manager 8 jan. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome time at our hotel. We pride ourselves on providing a seamless check-in and check-out experience, and we're glad to know that it was a breeze for you. We sincerely apologize for the hiccups you experienced with the cleanliness of the spoons and glasses. We appreciate your feedback and will address this issue with our housekeeping team to ensure it doesn't happen again. We also apologize for the room being a bit chilly without an adjustable temperature. We'll look into this matter to provide better comfort for our guests in the future.However, we're delighted to hear that these minor issues didn't overshadow the overall great experience you had. We're thrilled that you had a blast, and we would be absolutely thrilled to welcome you back in the future. Thank you for choosing our hotel, and we look forward to providing you with an even better stay next time!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Bra

Sheridan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very central hotel. Great for a family of 5.
Bodde här 3 nätter i december 2023
Svar från Carlos Souza General Manager 25 dec. 2023
Thank you for your feedback! We're delighted to hear that our hotel's central location is convenient for your family of 5. We aim to provide comfortable accommodations for families, and we're glad we could meet your expectations.If you have any specific suggestions or requests to further enhance your experience or accommodate your family's needs, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you and your family back in the future.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Fantastiskt

Anne Marie S

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Carlos Souza General Manager 23 dec. 2023
Thank you for sharing with us your generous review. We are so very glad to hear that you have enjoyed your stay at Holiday Inn golden mile.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Bra

Tommy

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This hotel is convenient but hotel room looks old and not upgraded especially the toilets still using the old conventional with 2 separate hot and cold turning knob where I feels it is too outdated. I also feels that it will be wasting water as nobody will bother to turn off 2 separate knobs. It should be upgraded to 1 lever tap with mixing cold and hot together which is easier to access instead of turning it.
Bodde här 7 nätter i december 2023
Svar från Carlos Souza General Manager 19 dec. 2023
Thank you for taking the time to provide us feedback on your recent stay at our hotel. We apologies for the inconvenience you experienced during your stay. We understand your concerns regarding our dated room and amenities while we are constantly working on improving our property and guest experience, and your comments will be taken into consideration for our future upgrades and renovations. We value your feedback and want to assure you that we are committed to providing a pleasant and enjoyable stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warmest regards, Carlos Souza General Manager

4/10 Dåligt

WanXin

Bodde här 2 nätter i december 2023
Svar från Carlos Souza General Manager 5 jan. 2024
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Chantakarn

Bodde här 3 nätter i december 2023
Svar från Carlos Souza General Manager 15 dec. 2023
I’m so pleased that you felt my hotel comfortably accommodated all your needs, and I do hope you found some time to relax and enjoy the very best of our fantastic city. It’s also wonderful to see that you have awarded my team with the highest possible scores available to you on this particular platform and that you would recommend my hotel to other visitors of this site – rest assured, your feedback is greatly appreciated by all of us here at the Holiday Inn Golden Mile Hong Kong. Thank you once again, I do hope to be able to welcome you back with us on your next trip to Hong Kong. Hope to see you again soon!Warmest regards,Carlos SouzaGeneral Manager

10/10 Fantastiskt

Shoppers Stop

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Location and comfort stay
Bodde här 2 nätter i december 2023
Svar från Carlos Souza General Manager 13 dec. 2023
Thank you for your feedback! We're glad to hear that you enjoyed both the location and the comfort of your stay.We understand the importance of a convenient location for our guests, and we strive to provide easy access to various attractions, transportation options, and amenities in the surrounding area.Ensuring a comfortable stay is one of our top priorities. We work hard to provide cozy accommodations, quality services, and amenities that contribute to a pleasant and relaxing experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,Carlos SouzaGeneral Manager

6/10 Okej

Nengyen

Bodde här 1 natt i december 2023
Svar från Carlos Souza General Manager 9 dec. 2023
Thank you for sharing your review here with us, we look forward to having you again the next time you visit Hong Kong.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Bra

Samera

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Carlos Souza General Manager 7 dec. 2023
Thank you for awarding your stating experience at an 8 out of 10. we are very glad to see that you have enjoyed your stay with us and we hope to see you again very soon.Warmest Regards,Carlos SouzaGeneral Manager

4/10 Dåligt

Luisito

Affärsresenär
Great location but...
I booked for a 3 night/triple sharing (3-adult) suite. Upon check-in I was told that I had to pay extra for the 3rd person. Was already late, man in the reception (trainee in his nameplate) could hardly speak English and one person in our party was already too tired to argue. Aside for the location of the hotel and the friendly concierge, there was really nothing great to say about our stay there.
Bodde här 3 nätter i december 2023
Svar från Carlos Souza General Manager 7 dec. 2023
We apologize for the inconvenience you experienced during your stay at our hotel. We understand that the situation with the additional charge for the third person was frustrating and that the communication with the trainee at the reception was not ideal.We strive to provide clear and transparent information regarding any additional charges or policies, and it seems that we fell short in this instance. We apologize for the inconvenience caused and any confusion it may have caused you and your party.We truly value your feedback as it helps us identify areas for improvement. We will address the issue with our reception team to ensure better communication and language proficiency in the future.While we are glad to hear that you appreciated the location of our hotel and found our concierge to be friendly, we regret that there were no other positive aspects of your stay that stood out to you.Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best regards,Carlos SouzaGeneral Manager

10/10 Fantastiskt

salman, Jabriya

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good hotel super clean friendly staff best location
Bodde här 2 nätter i december 2023
Svar från Carlos Souza General Manager 7 dec. 2023
Thank you for your very kind words regarding your recent stay at our hotel. We are thrilled to hear that you found the experience to be very good, with super clean facilities and friendly staff. We also appreciate your recognition of our excellent location.Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel, as well as providing friendly and attentive service to our guests. It's wonderful to know that our efforts have made a positive impression on you.We also understand the importance of a prime location, and we are glad that our hotel's location met your expectations. We strive to offer convenience and accessibility to our guests, allowing them to make the most of their stay and explore the surrounding area easily.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Carlos Souza

10/10 Fantastiskt

salman, Jabriya

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Carlos Souza General Manager 12 dec. 2023
I’m so pleased that you felt my hotel comfortably accommodated all your needs, and I do hope you found some time to relax and enjoy the very best of our fantastic city. It’s also wonderful to see that you have awarded my team with the highest possible scores available to you and that you would recommend my hotel to other visitors of this site – rest assured, your feedback is greatly appreciated by all of us here at the Holiday Inn Golden Mile. Thank you once again,, I do hope to be able to welcome you back with us on your next trip to Hong Kong.Warmest and best regards,Carlos SouzaGeneral Manager

8/10 Bra

Roman

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good location in TST
Great location but the rooms are a bit old and service not as good as expected.
Bodde här 2 nätter i november 2023
Svar från Carlos Souza General Manager 1 dec. 2023
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments very seriously and will use them as an opportunity for improvement.We understand that the condition of the rooms did not meet your expectations, and we apologize for any dissatisfaction caused. We continuously strive to maintain and update our facilities to provide a comfortable and enjoyable stay for our guests. We will take your feedback into consideration as we plan future renovations and upgrades. Thank you.Regarding the service, we regret that it did not meet your expectations. Our goal is to provide exceptional service to all our guests, and we apologize if we fell short on this occasion. We will review our training and processes to ensure that our staff delivers the level of service that our guests deserve.We appreciate your feedback as it helps us to identify areas for improvement. We hope that you will give us another opportunity to provide you with a better experience in the future.If you have any further questions, or concerns or if there is anything we can do to address your specific issues, please feel free to reach out to our management team directly. We value your feedback and would like to make it right.Thank you again for choosing our hotel, and we hope to have the chance to welcome you back and exceed your expectations in the future.Best regards,Carlos Souza General Manager