Dear Valued Customers, Mirador Mansion is a historic building in the area, and it is hard to imagine that it was one of the luxury houses in the area decades ago. With the change of history, complex ownership has also become one of the resistance to improvement of this building. However, as one of the owners of the building, we have actively participated in meetings of the corporation and put forward a number of improvement measures. For example, clean up the garbage every morning and night, install monitoring, security patrol and so on. However, it is also because some owners, for some reason or non-cooperation, sometimes become resistance to improving the building environment. Although the building environment can sometimes not be appreciated by some people, room hygiene is an important part of our business. In addition, as the large owners on the 13th floor, no matter the quality of the room, the passage environment, etc., it is more comfortable than other floors. If you want to request a room at the front desk on the 13th floor, please check with the front desk staff. thank you for your consideration, AUSTIN NG

尊敬的　MR. /MS. /MRS. , 感謝您的點評。標準房和豪華房其中的分別在於洗手間共用或是獨立。標準房的房費較豪華房便宜在於房間設施上的區分，所以我們建議客人先了解自己需要，才選擇合適房間類型。有的客人可能預訂時沒有注意，當到達酒店前台才發現共用洗手間，但我們前台職員更多做一步，了解客人其他特別需要，並安排更合適房間。我們明白站在客人立場不容易，所以通常以優惠價讓標準房客人升級到豪華房，折扣等等不是故意收取客人，反而只是象徵性收費，讓客人更舒適地入住。如有任何查詢，歡迎向前台人員了解。在此再感謝您的點評。 敬請垂教 , AUSTIN NG

Dear MR. /MS. /MRS. Chris, Thank you for your review. According to the record, we have not received your record at the front desk for any inconvenience about the room. Here, we are very sorry that the internal facilities in the room are inconvenient for you. In fact, there are occasional problems in the room. If the front desk staff receives the request, they will follow up immediately. The reflection of each guest is the driving force for our progress. At the same time, we can remind the store of any problems. We can follow up immediately to avoid misunderstanding. We always welcome guests to make requests to the staff at the front desk or to inform you before check-in. Thank you again for your comments. With the best wishes, AUSTIN NG

尊敬的　MR. /MS. /MRS. , 香港土地寸土寸金，物價更位於世界前列。我們作為接待所的經營者，非常明白這個同等物價（比如換作美金單位）已經是外國許多地方星級酒店的房價。所以到達前台前，我們傳送了電郵等等，讓客人提前作心理準備。另外，我們亦建議客人預訂前，先衡量自身需求，比如房間大小、人數、行李數目等等，避免入住前產生誤會，作一個精明的旅行者。 謹請蒞臨, AUSTIN NG

Dear MR. /MS. /MRS. , Some guests may not be familiar with Hong Kong hotels, and we can understand them. However, such negative information was sent out because of misunderstanding, and misunderstandings were made to other guests. This kind of ethos does damage the personal qualities of the compatriots. I hope that you can make more understandings. Behind the house prices, the Hong Kong people's feelings are more than waiting for the feelings of different generations of guests. Thank you for your review. Kindly regards, AUSTIN NG

Dear MR. /MS. /MRS. , The new and old rooms are divided into standard rooms and deluxe rooms. Of course, the deluxe room facilities are more up-to-date than the standard rooms, so the price will vary. We advise guests to make reservations depending on their needs and budget, etc., so think about which room type you are suitable for, so as not to misunderstand. With the ever-changing times, we also offer "boutique" rooms, and guests are welcome to refer to the details. If you have any enquiries, please feel free to contact the front desk. With every good, AUSTIN NG

Dear MR. / MS / MRS., 검토해 주셔서 감사합니다. 표준 객실과 디럭스 룸의 차이는 공유되거나 독립적입니다. 표준 객실 요금은 객실 시설의 디럭스 룸보다 저렴하므로 고객이 먼저 필요 사항을 이해하고 올바른 객실 유형을 선택하는 것이 좋습니다. 일부 리셉션 직원은 호텔 리셉션에 도착하면 공용 화장실을 이용하실 수 있습니다. 그러나 프런트 데스크 직원은 고객의 다른 특별한 요구 사항을 이해하고보다 편안한 객실을 마련하기 위해보다 많은 조치를 취할 것입니다. 문의 사항이 있으시면 언제든지 프론트 직원에게 문의하십시오. 귀하의 검토를 위해 다시 한 번 감사드립니다. 각각 제출 된, AUSTIN NG

尊敬的　MR. /MS. /MRS. , 我們建議顧客們如對房間有任何問題，請直接向前台職員查詢或反映，我們會盡最大力度配合其要求。再次為您的不便作出抱歉。 敬希諒鑒, AUSTIN NG

Dear MR. /MS. /MRS. Jenol , First of all, I would like to thank you for your detailed and pertinent comments based on your extensive experience. We believe that your comments will definitely give a clear explanation to many guests who are not familiar with Hong Kong hotels, the environment and so on. Hong Kong is a place where there are fewer people and more land. Although it is a business community, we are also looking for friends like you. Your comments are very real and neutral, but it is indeed the real situation of Hong Kong hotels, so that other guests can make a reminder. We respect your comments and hope that you will come again next time. Yours regardless, AUSTIN NG

เรียนคุณนาย. / MS. / MRS. ขอบคุณสำหรับความคิดเห็นของคุณ ตามบันทึกเราไม่ได้รับบันทึกของคุณที่แผนกต้อนรับสำหรับความไม่สะดวกเกี่ยวกับห้อง ที่นี่เราเสียใจมากที่สิ่งอำนวยความสะดวกภายในห้องไม่สะดวกสำหรับคุณ ในความเป็นจริงมีปัญหาในห้องพักเป็นครั้งคราวหากพนักงานต้อนรับได้รับคำขอพวกเขาจะติดตามทันที ภาพสะท้อนของแขกแต่ละคนคือแรงผลักดันสำหรับความก้าวหน้าของเราในเวลาเดียวกันเราสามารถเตือนร้านค้าของปัญหาใด ๆ เราสามารถติดตามได้ทันทีเพื่อหลีกเลี่ยงความเข้าใจผิด เรายินดีต้อนรับแขกทุกท่านเพื่อขอให้พนักงานที่แผนกต้อนรับหรือแจ้งให้คุณทราบก่อนที่จะเช็คอิน ขอบคุณอีกครั้งสำหรับความคิดเห็นของคุณ ด้วยความเคารพ AUSTIN NG

尊敬的　MR. /MS. /MRS. TAI HIM, 香港土地寸土寸金，物價更位於世界前列。我們作為接待所的經營者，非常明白這個同等物價（比如換作美金單位）已經是外國許多地方星級酒店的房價。所以到達前台前，我們傳送了電郵等等，讓客人提前作心理準備。另外，我們亦建議客人預訂前，先衡量自身需求，比如房間大小、人數、行李數目等等，避免入住前產生誤會，作一個精明的旅行者。 敬請大安, AUSTIN NG

Dear MR. /MS. /MRS Eun Jee. Thank you for your review. First of all, I feel sorry for you and apologize to you. The problem of land prices in Hong Kong and the shortage of people and land has always been a difficult problem for the Hong Kong Government. Some sources said that some Hong Kong three-person families only live in a cubicle of about six square meters. They even share the restrooms, kitchens, etc. with others, but the monthly rent has already cost thousands of dollars. Although the Hong Kong rooms are generally "small but small" but "completely". As an economic type hotel we offer, we will also face difficulties. For example, if the guest needs a slightly larger room, it is recommended to inform the front desk in advance or upgrade the room. If you have any enquiries, please feel free to contact the staff. The difference between a standard room and a deluxe room is shared or independent. The standard room rate is cheaper than the deluxe room in the room facilities, so we recommend that guests first understand the needs, then choose the right room type. Some guests may not pay attention when booking. When they arrive at the hotel reception, they will find the shared toilet, but our front desk staff will take more steps to understand other special needs of the guests and arrange a more suitable room. We understand that it is not easy to stand in the guest's position, so the standard room guests are usually upgraded to a deluxe room at a preferential price. Discounts, etc. are not intended to collect guests, but are only symbolic charges, allowing guests to stay more comfortably. Yours most sincerely, Austin NG

Hello, thank you for staying with us. We believe that you have done a lot of research before your arrival so that the building's environment did not surprise you. In fact, all the hostels in HK are located in the "run-down" buildings because of the expensive property price. However, we are located in the heart of everything where all the tourist's spots are within walking distance and subway is just a min away. Our office hours from 9 am - 11 pm, if the guest will arrive late, please inform us before the arrival. Just a kind reminder for all guests that, please come directly to our reception for check in first: Flat C2, Floor 13, Mirador Mansion. You will have to pay a deposit of HKD500 (refundable upon check out).

Hello, thank you for staying with us. We are one of the environment-friendly guesthouses, we suggest guest prepare personal toiletries, if guest forgot to bring, no worry to ask for it at the front desk. During the stay, if the guest is not satisfied with the stay, please don't hesitate to ask for help and we are happy to solve your problem all the time. Our aim provides simply, cheap, comfortable and safe accommodation at the prime location. Hope to serve you in the near future =)

房間小其實這個在香港是一個普遍的問題， 香港就很小， 即使是很貴的豪華酒店也是不能和其他亞洲地區比， 更別說像我們這樣的家庭旅館，香港的地貴，房子貴，寸土寸金，我們這裡自己家都很小， 我們也羨慕其他亞洲地區房子又大又便宜。我們雖然是家庭旅館，但我們有好多個房間， 也有不同的類型， 這個可以從訂房時來選擇大一些的家庭房， 可是我們的價格卻不高，這也是好多人選擇我們的原因。希望下次光臨。

Hello, thank you for your review. We are apology for the shower problem. For the hot shower have limited time, every day from 7 am - 12nn and 7 pm - 12 am. If guest need takes the hot shower out of the service providing time, please don't h hesitate to us if you have any needs. We are happy to help =) See you again in the future =)

你好，不知你在住宿期間與上了什麼問題。如客人訂的是經濟房型，衛浴都是共用的。雖然是家庭旅館，但我們有好多個房間， 也有不同的類型，如你需要大一點有窗, 空氣比較流通的。 您在住的時候可以和我們溝通， 我們也都會盡量根據住房的情況來安排適合您的房間，當然我們的設施是沒法和豪華酒店的比， 但我們也虛心接受客人提出的建議，我們希望在住宿期間能夠馬上解決，讓客人在香港沒有遺憾。

Hello, we are apology about this happen to you. The electricity in Hong Kong is 220v is a difference with Japan if guest using the plug in Japan maybe will have this happen because of the voltage are the difference. During the stay, if there have any problem, please don't hesitate to tell us and we are happy to assist you

Hello, thank you for your comment. For all the room are non-smoking room, if the smell are not good, please don't hesitate to tell we are happy to fix the problem. We appreciate your satisfaction our service. We are also located prime at the heart of Tsim Sha Tsui MTR Station. We are looking forward to seeing you again.=))

Hello, thank you for your comment. We located at the prime located, the hostel of Hong Kong is located inside the old style building and the guest room is separate some small room inside an apartment. So the room will not very big and only few room with Window. Our aims is offering affordable accommodation in a prime located for the budget traveler. Our office hours every day from 9 AM - 1 AM. If you have any need, please don't hesitate to ask for help. Wish Can see you again

Dear Ping Chung Harry, thank for very much of your nice comment. We are in Hong Kong's most prosperous place Tsim Sha Tsui, where traffic is convenient for buses (airports, sightseeing), rentals, ferry, subway, there are many attractions, there are many places to eat, and we have a very good team, passionate guests, professional So that guests are very comfortable with us here. Our reception located at flat C2, 13/F, check -in, please go directly to the reception first. Wish to see you again.

สวัสดี Nuyul, ขอบคุณสำหรับความคิดเห็นของคุณในตอนกลางคืนหลายชนิดที่แตกต่างกันของคนจะอยู่ใน 7-11 ที่จะซื้อสิ่งนี้เป็นพฤติกรรมทั่วไปเพื่อให้ไม่เพียง แต่คนที่แต่งตัวประหลาดสีดำและพวกเขาจะไม่ได้ไปทำอะไรกับคุณฮ่องกงเป็นอย่างมาก เมืองปลอดภัยดังนั้นคุณไม่จำเป็นต้องกลัวของพวกเขาหรือในฮ่องกง 7-11 มีอยู่ทั่วไปคุณอาจเลือกอีก 7-11;) เราหวังว่าจะได้พบคุณอีกครั้ง ความนับถือ, Liz

Hello Oliver, Thank you for your comment and thank you for liking our service, location and clean ;), I think you had a very great experience for living in hostel in hong kong, normally hong kong's hostel is like that, located in old buildings and many people over the building, sometimes we will do some free upgrade for guests, but this is subject to availability.We hope to see you again ;) Regards, Liz

你好, 我們是一向響應環保及有些客人會對洗衣粉過敏,所以一直都建議客人攜帶自己需要的用品,但是客人需要的話是可以向前台要求的,我們也會盡量安排的,另外我記得你是住在1001號房的之前,請問你發現這些問題的時候是否通知我們前台呢?因為如果冷氣及電視壞了等等問題,我們是很樂意為客人換房間的,但要注意的是,你訂的房型是沒有窗的,因為訂房時,我們已經備注了那些房間是有窗或是沒窗,另外有窗及無窗的價格是有一定的分別的,我們很抱歉令你入住的時候感到不滿意,在此我們也想向將來的客人建議一下,如果發生問題,請即時跟我們前台聯絡,我們是很樂意去幫助客人的,而不要退房後才作出投訴,因為我們會十分樂意去解決任何問題的,謝謝 LIZ

Hello Jack, Thank you for your comment.We are sorry about that on Saturday, the odd number lift is out of order, so guest can use the even number lift or in the middle of 4 lifts for all floors as well, because during this period is holidays in hong kong, so they will repair on Tuesday and we do provide the 2 in 1 shampoo and shower gel in toilet, maybe you miss that, and for saving the earth ,we do not provide toothbrush and towels as well, so little warm remind for future guest, please bring your own toothbrush and towels or you may buy at Japan's home which is next to our building.Thank you so much and hope to see you soon. Regards, Liz

你好客人, 謝謝你的評價啊,不好意思我們不知道你住在那個房間,請問你門鎖不行,有沒有立即通知我們前台服務員呢?因為我們好樂意為你換房間或是請維修人員去幫你的啊,我們也想知道更多詳情關於那個房間,你的建議是我們要進步的地方,如果你有時間可以電郵給我們啊,謝謝你,希望下次再來啊. LIZ

Hello Jane, Thank you for your comment, we are happy that, you had a wonderful stay in out hostel and will come back in the future.Your comment make us become better and better, hope to see you soon ;) Regards, Liz

Hello Guest, Thank you for your comment.We provided the correct address and reception in the website and you may contact us by phone next time, then we can easily to tell you how to come to our hostel. Hostels are located in old buildings so lift will separate to an odd number and even number and all of our rooms, there will have the main door with security tool to get in and room key for the room also.Hong Kong is very humanity always because we are in the humid area so you will feel wet all the time. Sorry about that , you feel not enough clean and quiet of our air-con, we will keep on eye with our housekeep staffs and do some maintain of air-con as well. Regards, Liz

Thank you for your comment^^ Yes this is our aim to provide affordable accommodation in prime location with decent room. Hope to see you again soon!!

Hello~ Thank you for your time to comment. Yes we are sorry that the room is small, this is kind of a Hong Kong Style as you may know the land and property price is HK is famous for expensive. If you want to stay in center of HK, apart from those 4-5 stars hotels, will be hostels which located in the old building. Anyway, wish you have a good time in HK :)

Thank you for your comment. Yes hostel rooms in HK are small and located in old building, it's like low star hotel rooms in Tokyo or Paris. But we aim at providing affordable accommodation in excellent location with decent rooms for budget travelers. Hope it's suitable for you.

コメントありがとうございました。部屋は満足していない持っていたとして、あなたは常にフロントに来ることができると我々はあなたが解決する手助けしようとするでしょう。当社の営業時間は、それが朝の便であれば、以前9:00よりチェックアウトする必要があり、午前9時から13時までであり、我々は事前のイブニングレセプション手続きに1日の来ることができる、我々はあなたがドアを開けるのに役立ちます、あなたは部屋で休むし続けることができます明日を残します。申し訳ありませんが、おそらく言葉の壁のために、それはあなたが問題を解決する助けにはならなかった、私たちは、ゲストは、Googleが翻訳し、疑問を解消するために、私たちとの通信に使用することができますことをお勧めします。