Dear Carina, Thank you for sharing your experience with us. We are thrilled to know that you were satisfied with our service, food and location. Allow me to reassure you that we have highlighted the winter time suspension of our seasonal outdoor pool on our website and online travel agency platforms. We wish to meet our guests' expectation and would not like to risk misleading anyone. Also, regarding the air-conditioning issue, the air-conditioner in all the guestrooms is adjustable; we have shared your feedback with the departments concerned and refresher training has been arranged internally. Should you require any assistance during your stay, please do not hesitate to contact our pentapeople who would be happy to assist you right away. We look forward to welcoming you to pentahotel Hong Kong, Kowloon! With best regards, Andy So Area General Manager

親愛的 Ka Yi,多謝您入住我們的酒店並與我們分享您的住宿體驗!很高興知道您整體上對這次的住宿安排感到滿意。我們會繼續努力，為旅客提供優質的住宿環境及期待您下次的光臨!祝 安康！蘇毅雄區域總經理

Dear Ching Man,Thank you for taking the time to rate us. We regret to know that our hotel did not live up to your expectation during your stay. We always strive to improve and provide excellent service for our guests. Should you require any assistance, please feel free to let us know and our guest services team will be delighted to assist you 24 hours a day.We hope you would give us another chance and let us win back your trust.With best regards,Andy SoArea General Manager

Dear Kwok Kay Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Man Yi Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Ling Ling Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Siu Kwan Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Chi Keung Thank you so much for your lovely rating! We are glad to learn that you had an enjoyable stay in Pentahotel Hong Kong, Kowloon. We will continue providing excellent service and cosy environment for our guests. We look forward to welcoming you again! With best regards Andy So Area General Manager

Dear Kwok Kay Thank you so much for your full-star rating. We are pleased to hear that you had a ‘pentastic’ stay with us overall. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Candy Thank you so much for your wow-rating! We are glad to learn that you had a perfect stay in Pentahotel Hong Kong, Kowloon. We will continue providing excellent service and cosy environment for our guests. We look forward to welcoming you again! With best regards Andy So Area General Manager

Dear Tak Shu Thank you so much for your lovely rating. We are pleased to hear that you had a ‘pentastic’ stay with us and found us value for money. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Candy Thanks for taking time to rate for us. It is amazing to know that you had an enjoyable stay with us. We will keep up the hard work to provide excellent service and cosy environment for our guests. Do share your ‘pentamoment’ with your family and friends. We’d love to greet you shortly. With best regards Andy So Area General Manager

Dear Helen Thanks a million for your full star rating! How amazing it is to learn that our hotel lived up to your expectation and you found us value for money. Your sweet compliments to our cosy environment, friendly associates and attentive service are huge encouragement for us. We will keep up the hard work to provide excellent service and homey environment for our guests. Do share your ‘pentamoment’ with your family and friends and visit us again! We can’t wait to create another incredible stay for you! With best regards Andy So Area General Manager

Dear Stanley Thanks very much for rating for us. We are delighted to know that your were greatly enjoyed your recent stay overall. Please share your ‘pentaexperience’ with your family and friends and visit us again! We’d love to welcome you on your next stay in Penta! With best regards Andy So Area General Manager