Dear Mr. Shimmei, Greetings from Langham Hong Kong and hope this message find you well. We are writing in response to your recent stay regarding to the experience was under your expectations. On behalf of Management Team, we would like to express our sincerest apology for the disappointment you have faced. At Langham, we pride ourselves on delivering exceptional service to our valued customers. Thus, we would like your valuable comments to help us identify areas for improvement and deliver a better guest experience.Please keep our Duty Manager Email tlhkg.am@langhamhotels.com as a contact point. Our team will address your concerns personally.Best regards,Jonathan YuenGuest Services ManagerThe Langham, Hong Kong8 Peking Road, Tsim Sha Tsui, Kowloon, Hong KongTel: +852 2375 1133 Fax: +852 2375 6611tlhkg.am@langhamhotels.com langhamhotels/hongkong

Dear Mr. Lee, Greetings from the Langham Hong Kong.I would like to express my sincerest apologies for the disappointment regarding the room cleanliness during your stay with us. Rest assured that your feedback is noted and addressed to the concerned departments for follow-up. I am most grateful to you for bringing these matters to our attention, as it is only through constructive criticism such as yours that we are able to constantly monitor and improve our hotel operation more closely. In order to regain your confidence, I would like to offer you a complimentary upgrade to deluxe with breakfast for your next visit. Should you need any assistance with hotel reservations, please do not hesitate to contact the me or duty manager team. Best regards, Alan ChanGuest Service ManagerThe Langham Hong Kong