Traditionellt rum (Japanese Style Room with Small Garden) | Utsikt mot trädgården

Recensioner av Hotel Gran Ms Kyoto

3.5 out of 5
Hotel Gran Ms Kyoto
410-3 Shimomaruya-cho, Nakagyo-ku, Kyoto, Kyoto

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 539 av 1000 recensioner" "
8 - Bra i betyg. 346 av 1000 recensioner" "
6 - Okej i betyg. 84 av 1000 recensioner" "
4 - Dåligt i betyg. 22 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 1000 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ewa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt bekväma sängar.
Bodde här 3 nätter i januari 2024
Svar från Front Desk Team 6 feb. 2024
Thank you for taking the time to share your feedback with us! We are happy to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

10/10 Fantastiskt

Dragutin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotellet i Kyoto
Det är välstädat och bekvämt rum. Mycket vänlig och hjälpsam personal. Vi fick utmärkt hjälp med att skicka våra stora bagage till hotell i Tokyo. Det uppskattade vi mycket. Hotel ligger i centrala Kyoto, nära stora shopinggator.
Bodde här 6 nätter i juli 2023
Svar från Hotel Gran Ms Kyoto  9 sep. 2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Fantastiskt

Philip

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2019
Svar från ホテルグラン・エムズ京都 26 nov. 2019
この度はホテルグラン・エムズ京都をご利用下さいまして誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたご様子で大変嬉しく存じます。 また京都へお越しの際は是非当ホテルをご利用下さいませ。 またのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Fantastiskt

Gaven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Stay!
Bodde här 3 nätter i april 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 25 apr. 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

8/10 Bra

TOMOYASU, TAKASAKI

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
コンビニや食べるところ、地下鉄が近くにありとても便利なリッチなわりにリーズナブル
Bodde här 4 nätter i april 2024
Svar från ホテル グラン・エムズ京都 フロントデスク 25 apr. 2024
この度は、ホテル グラン・エムズ京都にご宿泊頂きまして、誠に有難うございます。またご感想も賜り重ねてお礼申し上げます。当ホテルではおすすめ飲食店の情報をご用意しておりますのでお気軽にお声がけくださいませ。次回京都にお越しの際にもぜひご利用下さい。またのご利用を心よりお待ち申し上げます。

10/10 Fantastiskt

Braylon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room great, staff amazing. Location unbeatable. Make sure dryer is 1/3 full, no more, it will not dry. The adjacent cemetery is beautiful, and there's privacy screens on the window if you're uncomfortable with cemeteries. Night clubs closish, but we slept fine with our window open. Will return if in the area again.
Bodde här 2 nätter i april 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 16 apr. 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

6/10 Okej

James

Gillade: Renlighet, personal och service och bekvämligheter
Staff were excellent but the walls were very thin. Bring ear plugs in case you have noisy neighbours like I did
Bodde här 2 nätter i april 2024
Svar från Frontdesk 11 apr. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

8/10 Bra

Richard

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
excellent location very near the Teramachi and main shopping area in Kyoto. Do note that the room I had was installed with a Unit bath that is an integrated toilet and bath/shower. The issue is that the entire bathroom is literally a step up into in so one needs to be careful
Bodde här 5 nätter i mars 2024
Svar från FRONTDESK 11 apr. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

8/10 Bra

Shayla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My only comment would be to seal around the bath tub so that mold doesn’t grow
Bodde här 6 nätter i mars 2024
Svar från FRONT DESK 7 apr. 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Hotel Gran Ms Kyoto

8/10 Bra

Kayoko

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från ホテル グラン・エムズ京都 フロントデスク 1 apr. 2024
この度は、ホテル グラン・エムズ京都にご宿泊頂きまして、誠に有難うございます。またご感想も賜り重ねてお礼申し上げます。

6/10 Okej

michael

Gillade: Renlighet och personal och service
Good location, friendly staff room very small
Bodde här 2 nätter i mars 2024
Svar från FRONTDESK 1 apr. 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

8/10 Bra

Tatsunori, bingohigasi,kasukabe-city

Bodde här 1 natt i mars 2024
Svar från FRONTDESK 16 apr. 2024
Thank you very much for staying in our hotel.

8/10 Bra

MICHIKO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
スタッフの方の雰囲気が良かったです。
Bodde här 1 natt i mars 2024
Svar från ホテルグランエムズ フロント一同 27 mars 2024
この度は多くのホテルの中から、ホテルグランエムズ京都にご宿泊いただきまして、誠にありがとうございます。ご滞在中はお寛ぎいただけたご様子で、私共も大変嬉しく存じます。これからもお客様のお褒めの言葉に甘えることなく、より一層サービスの向上に努めて参ります。今後ともホテルグランエムズ京都をご愛顧賜りますよう、お願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ち申しております。

10/10 Fantastiskt

LI

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
下次會再來
Bodde här 4 nätter i mars 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Fantastiskt

Nwe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean hotel with convenient distance to shopping, dining and transportation. Room are relatively large. I just wish the default temperature was set to a bit warmer number.
Bodde här 2 nätter i mars 2024
Svar från Front 24 mars 2024
Thank you for your feedback.We are very happy that you liked our facilities and services.However, we apologize for the inconvenience caused by the air conditioning settings, and we will be careful in the future.Also, thank you for choosing our hotel.We look forward to seeing you again.

10/10 Fantastiskt

Isabella

Reste i grupp
Gillade: Personal och service och bekvämligheter
Clean and spacious! the ac being on heat was kind of a bummer
Bodde här 1 natt i mars 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Fantastiskt

Pilar

Bodde här 4 nätter i februari 2024
Svar från Front 24 mars 2024
Thank you for your feedback. It is great to hear that you enjoyed our facility and service. Also thank you for choosing to stay with us. Look forward to serving you again.

10/10 Fantastiskt

MICHINARI

Bodde här 1 natt i februari 2024
Svar från Front 24 mars 2024
Thank you for your feedback. It is great to hear that you enjoyed our facility and service. Also thank you for choosing to stay with us. Look forward to serving you again.

6/10 Okej

Eric

Bodde här 5 nätter i januari 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review

10/10 Fantastiskt

Benedict

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean with good sized rooms
Bodde här 2 nätter i januari 2024
Svar från Hotel Gran M's Kyoto, Front Desk Team 6 feb. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

10/10 Fantastiskt

KIMBERLY

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and very convenient.
Bodde här 11 nätter i januari 2024
Svar från Hotel Gran M'S Kyoto, Front Desk Team 1 feb. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Fantastiskt

SUKBYUNG

Bodde här 5 nätter i januari 2024

10/10 Fantastiskt

Mariely, Long Island City

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay in Hotel Gran Ms Kyoto. The room was bigger than I expected and the beds were really comfortable. It's close to public transportation and only a few minutes walk from Nishiki market and lots of shopping area. The staff was also great and they helped us set up the luggage service to our hotel in Tokyo. I'd definitely stay with them when i come back to Kyoto
Svar från Hotel Gran M's Kyoto, Front Desk Team 1 feb. 2024
Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!Best regards,Front Desk Team, Togashi

10/10 Fantastiskt

babak

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Big rooms
Bodde här 1 natt i januari 2024
Svar från Hotel Gran Ms Kyoto Frontdesk 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Fantastiskt

Wing Hong

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Kevin

Gillade: Renlighet och bekvämligheter
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Ramu

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフのサービスが行き届いていた
Bodde här 1 natt i januari 2024
Svar från ホテルグランエムズ京都 フロントデスク 1 feb. 2024
この度は、ホテルグランエムズ京都にご宿泊いただき、誠にありがとうございます。また、スタッフに対するお褒めの言葉、大変嬉しい限りでございます。今後とも、スタッフ一同、よりお客様満足度の向上に努めてまいりますので、また機会がございましたらいつでも気軽にお立ちより下さい。

2/10 Väldigt dåligt

Naidet

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
The room was too hot, we couldn’t change the temperature. They told us to open the window and use a fan they would give to us. It was freezing cold outside! The manager told us it was an old building and there was nothing they could do. We canceled our reservation and went somewhere else.
Bodde här 4 nätter i december 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 1 feb. 2024
Thank you for your feedback.We fully understand how you felt about our air conditioning system. Our air conditioning system is centrally controlled, allowing adjustments to temperature and direction, but unfortunately, it does not permit changes between cooling and heating. Additionally, our current solution for this issue is providing an electric fan and allowing the window to be unlocked, as we acknowledge the limitation.While we regret that we couldn't meet your expectations and couldn't welcome you, we hope the rest of your Kyoto trip after your leave and your stay at another hotel were fantastic.Thank you for your feedback.

10/10 Fantastiskt

Isuri

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tucked away from the hustle, it was a nice location and close to transport and tourist locations/ dinning options. Staff was very helpful and polite.
Svar från Hotel Gran M's Kyoto, Front Desk Team 1 feb. 2024
Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a comfortable stay here, and enjoyed your Kyoto trip. Your satisfaction is our very first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

OLIVIA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Thank you very much for staying in our hotel. We g 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

4/10 Dåligt

HIROKO

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jae

Gillade: Renlighet och personal och service
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

sechang

Gillade inte: Renlighet
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Matsumoto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i december 2023

6/10 Okej

YOSHIAKI

Affärsresenär
ありがとうございました
Bodde här 10 nätter i december 2023
Svar från フロントデスク 6 feb. 2024
ご感想をお寄せいただきありがとうございます!快適なご滞在をお過ごしいただけたようで、大変嬉しく思います。お客様のご満足を第一に考え、お客様の貴重なご意見をもとにホスピタリティの向上に努めてまいります。この度は当ホテルをご利用いただき、誠にありがとうございました!

10/10 Fantastiskt

soojung

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
쿨러 청소상태가좀 아니였네요 흴타에 먼지가 장난이 이니더라구요 청소좀 하였의면 하네요
Bodde här 2 nätter i december 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 6 feb. 2024
Thank you for taking the time to share your feedback with us! We apologize for any incovenience you've experienced during your stay. Your satisfaction is our first priority, and our housekeeping team are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very happy with this hotel
Excellent room. Clean. Very comfortable bed.
Bodde här 6 nätter i december 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 1 feb. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

8/10 Bra

John

Bodde här 4 nätter i december 2023

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to subway, and with good dining options and konbini nearby. Standard business hotel with room on the small side and very small bathroom.
Bodde här 2 nätter i december 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 1 feb. 2024
Thank you for taking the time to share your feedback with us. We are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel overall was all that we needed but the wifi is probably the only thing I could complain about. Too slow and spotty most times. Room was clean and staff was helpful and friendly. They helped me to fill in the paper work for our luggage to be sent to our next destination.
Svar från Hotel Gran Ms Kyoto Frontdesk 16 mars 2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

8/10 Bra

Piotr

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in the city
Bodde här 2 nätter i december 2023
Svar från Front Desk Team 6 feb. 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

10/10 Fantastiskt

keita

Bodde här 2 nätter i december 2023

6/10 Okej

Jannine M

Reste med familjen, Reste med sin partner
Gillade: Renlighet
The location is convenient, pretty close to a lot of bus stops as well as the subway. There's is a 7-eleven right around the corner (and a FamilyMart nearby as well). The room is much more spacious than expected. They provide the typical amenities such as water, shampoo, conditioner, body wash, etc. The beds were comfortable. I wish the hotel had advertised earlier that the temperature of the rooms are centralized so you can't make it colder or hotter. The signs noted to ask for a fan to help cool the room down, which we did, as well as open the window. My biggest issue was the service here. I have never been to a 3 or 4 star hotel that refused to assist with organizing a taxi from the hotel to the train station. I asked twice on two different days and both staff members told me getting a taxi would be as simple as walking down the street to the taxi stand (however I knew it would be difficult because there would be 4 of us, with large luggages, and in the early morning (6am) AND IT WAS. We managed to catch a van taxi but it cut it close, literally 5 minutes before the train left.
Bodde här 3 nätter i november 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 22 dec. 2023
Thank you for sharing your feedback with us; it's incredibly valuable as we strive to improve our services continuously.We sincerely apologize for any inconvenience you may have experienced during your stay. Enhancing our hospitality service for our guests is always a priority for us.We hope that, despite any issues, you were able to enjoy your stay and your trip to Kyoto to the fullest.Once more, we appreciate your choice to stay with us. Thank you very much.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
隔音真的太糟,必須帶耳塞才能睡
Bodde här 4 nätter i november 2023
Svar från Hotel Gran Ms Kyoto Frontdesk 20 nov. 2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Fantastiskt

John

Reste i grupp
Great location and friendly service.
Bodde här 3 nätter i november 2023
Svar från Hotel Gran Ms Kyoto Frontdesk 20 nov. 2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Fantastiskt

OLIVIA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We traveled with friends and really loved the conference table in the lobby. We were able to gather and have a snack or breakfast and just hang out because there were 9 of us traveling together. The location was great and close to everything we needed.
Bodde här 3 nätter i november 2023
Svar från Hotel Gran Ms Kyoto Frontdesk 20 nov. 2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Fantastiskt

Shomit

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ms Togashi (Clair) at the front desk has been a super star. She was patient with us in helping with local tour when our planned tour operator backed off last minute, places to eat and visit and things to do around the place. She speaks fluent english and that too was a big plus. Thank you Clair for making our visit memorable.
Bodde här 3 nätter i november 2023
Svar från Hotel Gran M's Kyoto, Front Desk Team 18 nov. 2023
Thank you so much for taking your time to share your feedback with us. We're absolutely delighted that our team could contribute to making your Kyoto trip a memorable experience! Your gracious words mean the world to us, and serve as a wonderful source of encouragement for us.We genuinely value your invaluable feedback, as it helps us continually improve our services. We eagerly anticipate the opportunity to welcome you back in the future!Front Desk Team, Togashi (Clair)

10/10 Fantastiskt

??

Gillade: Renlighet, personal och service och boendets skick och faciliteter
駅からのアクセスが良かったです。
Bodde här 1 natt i november 2023
Svar från ホテル グラン・エムズ京都 フロントデスク 20 nov. 2023
この度は、ホテル グラン・エムズ京都にご宿泊頂きまして、誠に有難うございます。またご感想も賜り重ねてお礼申し上げます。次回京都にお越しの際にもぜひご利用下さい。またのご利用を心よりお待ち申し上げます。

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Hotel Gran Ms Kyoto Frontdesk 20 nov. 2023
Thank you very much for staying in our hotel.