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Recensioner av Hotel Granvia Kyoto

4.5 out of 5
Hotel Granvia Kyoto
JR Kyoto Station, Karasuma Chuo-guchi, Karasuma-dori, Shimogyo, Kyoto, Kyoto

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 827 av 1126 recensioner" "
8 - Bra i betyg. 229 av 1126 recensioner" "
6 - Okej i betyg. 42 av 1126 recensioner" "
4 - Dåligt i betyg. 13 av 1126 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 1126 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Shinobu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
スタッフのサービスは素晴らしいです。
Bodde här 1 natt i april 2024

10/10 Fantastiskt

YUKI

Reste i grupp
Gillade: Bekvämligheter
ロビーの対応が丁寧で、駅の真上なので便利でした。
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Elaine

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Expedia and the hotel granvia set this up to be a scam After booking with Expedia I received notification that Expedia now joined with hotels.com I later upgraded my room through hotels.com and received frequent reminders about my trip and my room - one room Upon checking in, hotel granvia charged me for a room booked through Expedia and hotels.com that is they charged me twice!! I couldn’t get in touch with Expedia the hotel was totally unhelpful and hotels.com informed me the problem was with Expedia and hotel granvia There are many nicer quieter cleaner hotels in Tokyo Avoid scammers don’t stay there
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Srdjan, Athens

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient location, nice hotel, excellent value for the price.
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Kristin

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An amazingly beautiful hotel, located in Kyoto station. A beautiful station with endless shopping and dining options, and obviously access to all the trains!
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Dee

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
In proximity of Kyoto highlights
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. Room was spacious, service was exceptional, etc. Will stay again.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Clarke

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was extremely well run. staff were all friendly and willing to please.
Bodde här 3 nätter i april 2024

8/10 Bra

Shih-Chuan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location. Convenient access to everything.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

David

Reste med familjen
We made a booking which was for the wrong date. We contacted take them immediately within (5 minutes) but in they did not respond until after the stay and billed us. In addition, it was for a smoking room, which we did not ask for. I do not recommend this hotel.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Naohito

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

8/10 Bra

BRIAN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Actually in the train station.
Bodde här 1 natt i april 2024
Svar från Manager 26 apr. 2024
Dear BRIANThank you very much for coming to Hotel Granvia Kyoto.Thank you for your compliment about the location.Our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.We look forward to seeing you again soon.Best regards, Director of Rooms

10/10 Fantastiskt

Maryanne, Mt Waverley

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Granvia is so convenient. To be on top of the train station is very convenient. 7/11 stores and restaurants are everywhere.
Bodde här 6 nätter i april 2024
Svar från Manager 26 apr. 2024
Dear MaryanneThank you very much for staying at Hotel Granvia Kyoto and for your feedback. We are most pleased and honoured to receive your compliments on our hotel.It is a great encouragement for our staff to receive such a positive feedback.We will continue to strive to provide a more comfortable and relaxing space and service.We look forward to seeing our guests again.Best regards, Director of Rooms

10/10 Fantastiskt

Kimball

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is hard to find if you arrive by train, even though it is in the station building. Not enough direction signs in the station. Elevator buttons for "Front" and for the mezzanine passageway to JR lines are dark, and they are set way down low so you can't read them. When elevator is crowded, it's impossible to bend over or squat down so that you can see which button is which. Plus which the labels are written in teeny tiny print! On the M3 level, there's a sign next to the south elevator saying to use this elevator to get to the "front". However, there's no indication of whether to go up or to go down. There's actually an arrow that points in BOTH directions! How is a person supposed to know which way to go???!!!! I decided to try UP, but of course I actually needed to go DOWN! It was so frustrating after I had just been traveling for 24 hours continuously.
Bodde här 9 nätter i april 2024

8/10 Bra

John

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Central location at rail. Buffet breakfasts very busy
Bodde här 3 nätter i april 2024

8/10 Bra

Sada

Reste med familjen
Everything was all right.
Bodde här 2 nätter i april 2024
Svar från Manager 24 apr. 2024
Dear SadaThank you very much for staying at Hotel Granvia Kyoto.We are very happy to know that you had a good experience at our hotel.We continually strive to improve our quality of service.Thank you again for your compliments and next time you come to Kyoto, we hope you will staying here again.Best Regards,Director of Rooms

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Douglas

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room very clean and comfortable. Staff very friendly and helpful
Bodde här 4 nätter i april 2024
Svar från Manager 23 apr. 2024
Dear DouglasThank you very much for staying with us at Hotel Granvia Kyoto.It is a great pleasure for us to be your choice and receive your words of compliment.We will continue to make every effort to provide hearty hospitality services that will satisfy our customers, and we are looking forward to seeing you again. Best regards, Director of Rooms

10/10 Fantastiskt

Forrest

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Coin laundry would be nice
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Ka Ho Thomas, Wanchai

Reste med sin partner
Very conveniently located. Spacious room.
Bodde här 2 nätter i april 2024
Svar från Manager 19 apr. 2024
Dear Ka Ho ThomasThank you very much for choosing to stay at Hotel Granvia Kyoto this time.Thank you for your compliments about our location and rooms.We will continue to strive to provide the best services that will satisfy our customers, without taking advantage of our location.We look forward to welcoming you here again soon.Best regards, Director of Rooms

6/10 Okej

Henry

Reste med familjen
Gillade: Bekvämligheter
This Hotel is inside the train station. Very busy and lots of train noise. It’s very convenient for the travel day but other than that it’s not the most desirable location.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

DAVID

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Gerry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ok
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Douglas

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great central location to visit local attractions. Excellent accommodations and friendly, knowledgeable staff. A pleasure to stay there.
Bodde här 3 nätter i april 2024
Svar från Manager 15 apr. 2024
Dear DouglasThank you very much for choosing to stay at Hotel Granvia Kyoto and for sharing us your feedback. We are very pleased to receive the word of compliment about our staff and location. It is a great pleasure to hear that you have had an enjoyable time during your stay in Kyoto.We will continue to strive to create an uncompromisingly clean and hygienic environment to serve as a base for quality travel where our guests can stay in comfort in the new way of life.We are looking forward to seeing you again. Thank you for your lovely review.Best regards, Director of Rooms

10/10 Fantastiskt

Teri, Gold River

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about the Hotel Granvia was superb. The location is extremely convenient, the rooms are immaculate and beautifully appointed, the staff is professional, friendly and helpful, and there are several terrific restaurants in the hotel. The breakfast is also great. We would definitely stay again. Highly recommend the Hotel Granvia!
Bodde här 3 nätter i april 2024
Svar från Manager 15 apr. 2024
Dear TeriThank you for using Hotel Granvia Kyoto.We are very pleased to your many compliments of praise. Your warm words encourage us than anything else.We will strive to provide better services, and truly look forward to your next visit.Thank you for your feedback.Best regards, Director of Rooms

10/10 Fantastiskt

Eun-Hee

Beautifully appointed room with kind hotel staff. The line for the breakfast buffet was long but the food choices were excellent. It’s a large hotel with many tour groups there but if you want the convenience of being near the train station, this is a very good choice.
Bodde här 1 natt i april 2024
Svar från Manager 15 apr. 2024
Dear Eun-HeeThank you for staying here at Hotel Granvia Kyoto.Our hotel is located in the Kyoto Station Building, and you can visit the JR Shinkansen, conventional lines, Kintetsu Railways without needing an umbrella even when it rains. You can also use the Kyoto City Subway, buses, and sightseeing bus stops nearby.We are pleased to receive your words of compliments about our staff, location and room.We will continue to strive to improve and enhance our services so that we can meet the needs of various customers.We are looking forward to seeing you again.Thank you for your feedback.Best regards, Director of Rooms

10/10 Fantastiskt

Roger

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upscale large hotel. Great location.
Bodde här 4 nätter i april 2024
Svar från Manager 12 apr. 2024
Dear RogerThank you very much for staying at Hotel Granvia Kyoto.We are honoured to receive your compliments on our location.As you say, our hotel is located in the Kyoto Station Building and there are also restaurants and souvenir shops in the vicinity, making it very convenient for getting around the neighbourhood.We look forward to welcoming you to our hotel when you come to Kyoto again.We look forward to welcoming you again.Thank you very much for your lovely review.Best regards, Director of Rooms

10/10 Fantastiskt

Hisahito

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Ernesto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Central location, easy get trains and busses to all of Japan. Breakfast buffet is very tasty.
Bodde här 3 nätter i april 2024
Svar från Manager 11 apr. 2024
Dear ErnestoThank you very much for coming to Hotel Granvia Kyoto.Thank you for your compliment about the location and breakfast. We hope you had a marvelous holiday in Kyoto.We will continue to strive to provide a space and service where you can relax and enjoy your stay, and we appreciate your continued patronage. When you come to Japan next time, please drop in at Granvia Kyoto again.Thank you very much for taking time out of your precious time to write us.Best regards, Director of Rooms

8/10 Bra

SATOSHI

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

YUKI

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフの方々の対応が素晴らしい 廊下で客室係の方と会うと 必ず手を止めて 挨拶してくれる とても気持ちよく過ごせるホテルです 京都滞在時には必ずこちらに宿泊します
Bodde här 3 nätter i april 2024

8/10 Bra

Masami

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Bradley

Gillade: Personal och service och boendets skick och faciliteter
We stayed on the club floor, which we found to be a very good value and a welcome retreat after a busy day of sightseeing.
Bodde här 5 nätter i april 2024
Svar från Manager 9 apr. 2024
Dear BradleyThank you very much for staying here at Hotel Granvia Kyoto. We would also like to thank you for taking your precious time to give us a complimentary feedback. We hope you had a relaxing time staying here. Our staff strives to providing service that makes our customers feel "want to come back".We will continue to devote ourselves to satisfy our customers and look forward to seeing you again in the future.Thank you for your review.Best regards, Director of Rooms

10/10 Fantastiskt

Takeshi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
サービスが気に入って毎回使わせて頂いてます。
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Gayle, Soquel

Gillade: Bekvämligheter
are gracious and very helpful. The room was clean, large and comfortable. Each time I come to the hotel , I take advantage of the club lounge from tea time with their desserts , to drinks and small portion tasting menu with wine, champagne or hard liquor. I usually schedule a Shiatsu massage for 90 minutes. This hotel is wonderful due to its proximity from Kyoto station for Shinkansen or subway, bus or taxi. Lovely hotel highly recommended it
Bodde här 4 nätter i mars 2024
Svar från Manager 3 apr. 2024
Dear GayleThank you for staying at Hotel Granvia Kyoto and taking the time to leave us your kind words of praise. We are very pleased to receive the word of compliment, such as about the location, room and lounge, etc.We will continue to strive to provide you with our heartfelt hospitality services.We are looking forward to seeing you again soon.Best regards, Director of Rooms

10/10 Fantastiskt

nury, Boca Raton

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel. Hotel located in shopping mall with high end stores. Amazing staff
Bodde här 4 nätter i mars 2024
Svar från Manager 29 mars 2024
Dear nuryThank you for your recent stay with us at Hotel Granvia Kyoto. Thank you very much for your compliments.We will continue to strive to improve our services to provide you with a stay that meets your expectations.We are looking forward to seeing you again. Thank you again for your feedback.Best regards, Director of Rooms

10/10 Fantastiskt

Joseph, Aurora

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's conveniently located just around the main Kyoto train station whick makes travel around the region easier. The rooms are spacious and newer.
Bodde här 3 nätter i mars 2024
Svar från Manager 27 mars 2024
Dear JosephThank you for staying at Hotel Granvia Kyoto.We are honored to receive your words of compliment about our location and room.We will continue to strive to improve our services so that we can provide a stay that exceeds our customers' expectations.We are looking forward to seeing you again. Thank you for your feedback.Best regards, Director of Rooms

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The easy access to transportation was a huge plus, easy to travel for day trips, the staff was extremely accommodating, friendly and helpful. Lots of nearby shopping, a grocery store below the train station had all kinds of fresh food and ready to eat food. The breakfast buffet was wonderful, a mix of Japanese and American style foods, I would definitely stay again.
Bodde här 4 nätter i mars 2024
Svar från Manager 12 apr. 2024
Dear KimThank you very much for your recent stay with us at Hotel Granvia Kyoto.It is a great pleasure to receive your many compliments and we sincerely hope that you had a comfortable stay with us.We continually strive to improve our quality of service.Thank you again for your compliments and next time you come to Kyoto, we hope you will staying here again.Best Regards,Director of Rooms

8/10 Bra

Yuka

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

manami

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

??

Bodde här 1 natt i mars 2024

8/10 Bra

Ying Ki Bonnie

Gillade: Renlighet
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Fang

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super easy to access all the transportations. We took buses, trains to visit the attractions in the city. Very convenient. Lots of and shopping stores are round. Although it is so close to the train station, but it is very quiet. Hotel is clean and comfortable. I would stay again next time
Bodde här 3 nätter i mars 2024
Svar från Manager 27 mars 2024
Dear FangThank you very much for your recent stay at Hotel Granvia Kyoto and for your feedback.We appreciate your words of compliment about our location.Our hotel is directly connected to the train station, which provides easy access to tourist attractions, and there are also restaurants and souvenir shops in the surrounding area, which is very convenient.We hope that Hotel Granvia Kyoto will become your choice again when you next time come and visit Kyoto. Thank you for your feedback.Best regards, Director of Rooms

10/10 Fantastiskt

Katrina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great stay at the Granvia. Location, facilities were excellent. Some hallways are tired and carpet worn but overall cleanliness and staff aren’t excellent. Paying for a room that includes lounge access is recommended. This team is exceptional.
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

YAYOI

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
駅前なのに静かでスタッフの皆様の笑顔と洗練された応対に満足しました。
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

BRONWYN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was in perfect location for transport, dining and walking to the sights. The room was spacious with a view over the train station with mountains in background. The only negative was the bathroom matting flooring which was covered in stains, not very hygienic. We had to use a bath mat on the toilet floor was did not want to walk on floor due to all the stains on floor. The matting flooring needs replacing with tiles or wooden planking for hygiene purposes.

8/10 Bra

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and helpful staff. The lounge was nice with finger food etc available during happy hour 5-7pm and wine via a machine, they make a nice Japanese gin and tonic there!
Bodde här 4 nätter i mars 2024
Svar från Manager 22 mars 2024
Dear JamesThank you very much for staying here at Hotel Granvia Kyoto. We would also like to thank you for taking your precious time to give us a complimentary feedback. We hope you had a relaxing time staying here. Our staff strives to providing service that makes our customers feel "want to come back".We will continue to devote ourselves to satisfy our customers and look forward to seeing you again in the future.Thank you for your review.Best regards, Director of Rooms

10/10 Fantastiskt

Stacy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great hotel conveniently located right in the Kyoto Station. We stayed on the 15th floor and had access to the lounge, which was great for breakfast and drinks. The view was amazing too. Property has great amenities and really helpful staff. Highly reccomend.
Bodde här 3 nätter i mars 2024
Svar från Manager 18 mars 2024
Dear StacyThank you very much for using Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and to receive your compliments such as about our location, breakfast, staff, etc. Encouraged by your kind words, we will continue to make every effort to provide you with our heartfelt hospitality services when you stay here next time.We are looking forward to seeing you again.Best regards, Director of Rooms