Reception

Recensioner av Best Western La Plata Inn

2.5 out of 5
Best Western La Plata Inn
6900 Crain Highway, La Plata, MD

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 405 av 999 recensioner" "
8 - Bra i betyg. 345 av 999 recensioner" "
6 - Okej i betyg. 126 av 999 recensioner" "
4 - Dåligt i betyg. 73 av 999 recensioner" "
2 - Väldigt dåligt i betyg. 50 av 999 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kelvin, Richmond

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Shira P 20 maj 2024
Thankyou and we appreciate you.

10/10 Fantastiskt

Glenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 14 nätter i april 2024
Svar från Shira P 20 maj 2024
Thank you so much for your wonderful feedback. We appreciate you.

2/10 Väldigt dåligt

Annetta

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
I didn't like that the tub and shower curtain was nasty.
Bodde här 1 natt i maj 2024
Svar från Shira P 16 maj 2024
We are sorry for the inconvenience.

4/10 Dåligt

Malicka

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The first room that was given to my parents wasn’t clean and smelt horrible. We asked for a second room and it was much better but the cleanliness could have been better.
Bodde här 3 nätter i maj 2024
Svar från Shira P 13 maj 2024
Please accept my sincerest apologies for the inconvenience and discomfort.

10/10 Fantastiskt

Ulices

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Shira P 11 maj 2024
Appreciated thank you.

6/10 Okej

Steven

Bodde här 4 nätter i april 2024
Svar från Shira P 3 maj 2024
Thank you and appreciate you.

10/10 Fantastiskt

Kelvin

Gillade: Renlighet
Fresh
Bodde här 1 natt i april 2024
Svar från Shira P 3 maj 2024
Thank you and appreciate you.

10/10 Fantastiskt

norman

Bodde här 1 natt i april 2024
Svar från Shira P 6 apr. 2024
We are glad, thankyou for your appreciation.

10/10 Fantastiskt

Ivanellis

Bodde här 1 natt i mars 2024
Svar från Shira P 19 apr. 2024
THANK YOU AND WE APPRECIATE YOU.

4/10 Dåligt

Kenneth

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The property is very dated. The tub and shower needed cleaning. The toilet had stains in the bowl. The lobby and hallways reeked of marijuana. The one good and most important thing is that the sheets were clean.
Bodde här 1 natt i mars 2024
Svar från Shira P 27 mars 2024
Apologies for the dated property and cleanliness concerns. We're swiftly improving housekeeping and investigating lobby odors. Your feedback is crucial, and we're committed to enhancing guest experience.

10/10 Fantastiskt

Michelle

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Shira P 20 mars 2024
It's incredibly rewarding to hear that we hit the mark and provided you with a top-notch experience during your time with us. Thank you for recognizing the hard work and dedication of our team in ensuring your stay was nothing short of exceptional.

10/10 Fantastiskt

Nija

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Easy check-in and it was very clean.
Bodde här 1 natt i mars 2024
Svar från Shira P 7 mars 2024
Thank you for your kind feedback! We're delighted to hear that you found our check-in process easy and our facilities clean. Ensuring a seamless experience and maintaining cleanliness are top priorities for us. Your satisfaction is our ultimate goal.

6/10 Okej

Fitsum

Gillade: Personal och service
Bodde här 2 nätter i februari 2024
Svar från Shira P 22 feb. 2024
Thank you for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okej

Wendi

Reste med familjen
There were bugs in my room
Bodde här 1 natt i februari 2024
Svar från Shira P 18 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bra

Thomas

Bodde här 3 nätter i februari 2024
Svar från Shira P 23 mars 2024
Thankyou for your appreciation.

10/10 Fantastiskt

Emily

Bodde här 1 natt i februari 2024
Svar från Shira P 20 mars 2024
Thank you for recognizing the hard work and dedication of our team in ensuring your stay was nothing short of exceptional.

10/10 Fantastiskt

Emily

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay when we were visiting family in the area. The staff has been super friendly. The breakfast attendant was incredibly friendly and helpful. She brightened our early mornings and made sure we had everything we needed. The front desk staff was very helpful and accomodating even fixing a lack of prior planning on our part by accomodating a room change. The rooms are clean and very nice for the price point. We were also provided an extra blanket and additional towels upon request. We will definately be back!
Bodde här 3 nätter i februari 2024
Svar från Shira P 14 feb. 2024
Thank you so much for your kind words and for choosing to stay with us during your visit to the area! It brings me great joy to hear that you enjoyed your stay and that our staff, from the breakfast attendant to the front desk team, provided exceptional service. Ensuring our guests feel welcomed and cared for is our top priority, and I'm delighted to hear that.

10/10 Fantastiskt

Clint J

Bodde här 2 nätter i februari 2024
Svar från Shira P 20 mars 2024
Thank you so much for your wonderful feedback! We greatly appreciate.

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Mediocre
Although the shower was clean inside, the grime on the outside of the tub was a turnoff. The carpet needed to be vacuumed, and the hard surface flooring had some kind of paint flecks, which made us nervous about walking barefoot in the room. The bed sheets were also wrinkled. However, the mattress and pillows were comfortable for us. The furniture was worn-looking but was okay. We liked the shelves in the closet.
Bodde här 1 natt i februari 2024
Svar från Shira P 7 feb. 2024
Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced during your stay.

10/10 Fantastiskt

JAMES

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. Clean. Good rates
Bodde här 1 natt i februari 2024
Svar från Shira P 7 feb. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel clean with good rates.

8/10 Bra

Kim

Gillade: Renlighet
Nice.
Bodde här 1 natt i januari 2024
Svar från Shira P 31 jan. 2024
We are glad you like your stay.Thankyou.

4/10 Dåligt

Katherine

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The lady that did the breakfast in the morning was great. Probably the only good thing about the property. The beds were uncomfortable. There were stink bugs in the bathroom. And the options for the breakfast were lacking.
Bodde här 2 nätter i januari 2024
Svar från Shira P 28 jan. 2024
Thank you for sharing your feedback. I'm delighted to hear that you enjoyed the breakfast service; however, I apologize for any discomfort experienced with the beds and the presence of stink bugs in the bathroom. Please rest assured that we take your concerns seriously and will address them promptly. Your satisfaction is our top priority, and we hope to welcome you back for an improved stay.

10/10 Fantastiskt

janay

Bodde här 2 nätter i januari 2024
Svar från Shira P 31 jan. 2024
Thank you, we appreciate you.

8/10 Bra

Angela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quite Cozy Conveniently located
Bodde här 1 natt i januari 2024
Svar från Shira P 28 jan. 2024
Thank you for your positive review. We're thrilled you found our property cozy and conveniently located. It was a pleasure hosting you, and we hope to welcome you back soon.

8/10 Bra

L N

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Shira P 24 jan. 2024
Thank you for staying with us.

10/10 Fantastiskt

janay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Shira P 24 jan. 2024
APPRECIATED THANKYOU FOR YOUR BUSINESS.

2/10 Väldigt dåligt

Marco

Bodde här 1 natt i januari 2024
Svar från Shira P 31 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Fantastiskt

janay

Bodde här 1 natt i januari 2024
Svar från Shira P 24 jan. 2024
Dear guest, we value your feedback, and thank you for your stay and business.

8/10 Bra

Wendy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value
This is a very basic property, but it is clean and the bed was comfortable. A decent place to stay for a reasonable price.
Bodde här 1 natt i januari 2024
Svar från Shira P 17 jan. 2024
Dear guest, thank you for your feedback. We're pleased to hear you found our property clean and the bed comfortable. We strive to offer a decent stay at a reasonable price. Your satisfaction is important to us, and we hope to welcome you back for another comfortable visit.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Shira p 17 jan. 2024
We are glad and appreciate your business.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very dissatisfied
The receptionist at the front desk was not very pleasant. MY room had a very moldy odor in it, so much so that i had to go to the market to buy a can of Air Freshner and two other freshners. The rugs in the room were disaray and were in need of replacing, when I pulled the bedspread back there was a piece of wrapper there, overall very dissatisfied with the condition.
Bodde här 3 nätter i januari 2024
Svar från SP 13 jan. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 301-934-4900.Sincerely,Shira P.Front Office ManagerBest Western La Plata Inn

6/10 Okej

janay

Bodde här 1 natt i januari 2024
Svar från SP 13 jan. 2024
Dear guest ,we value your feedback and we will consider to changing our policy for our future guest.

10/10 Fantastiskt

Rose Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i december 2023
Svar från SP 13 jan. 2024
Thank you and we appreciate you.

8/10 Bra

sharon

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från SP 13 jan. 2024
Dear Guest, I glad you enjoy your stay with us.

10/10 Fantastiskt

Keith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Shira P 31 jan. 2024
Thank you, we appreciate you.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Yeah . . . but.
The room setup was good. But soon we realized it was right near the exit door. Was a bit disappointed about the lighting of the room. Light switch at the entrance did not work. We had a kichenette but there were no plates, cutlery, glasses, cups, dish detergent, and paper towel. There were no hooks on the doors of bathroom. Again, we liked the room set up but it was lacking.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Jo Ann

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Shira P 17 jan. 2024
Thank you for your appreciation.

10/10 Fantastiskt

Artemisia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff- everyone is so kind and courteous. Clean and simple amenities. The breakfast was excellent! I have stayed at this hotel countless times over the years, and the quality, hospitality, and service continues to improve.
Bodde här 1 natt i december 2023
Svar från Shira P 17 jan. 2024
Dear valued guest, thank you for your loyalty and kind words. We appreciate your continued patronage and are delighted to hear about your positive experiences. Our dedicated staff strives to provide excellent hospitality, and we're thrilled that you've noticed improvements in our quality and service. We look forward to welcoming you back soon.

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Shira P 17 jan. 2024
Thank you and appreciate your business.

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

6/10 Okej

Marjorie

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Check other options before staying here
Well, it wasnt the worst place I have stayed but it definitely fell in the bottom 10. The outside of the hotel was a little worn and landscaping was in need. The gal at check in was not super friendly. She also did a big no no in my book. She took my credit card for incidentals. Thats fine. But she hand keyed in the card info. She didnt swipe it. I could not see what she was typing on. For all i know, she could of easily stolen my card info. Next, the bed skirt was torn and ragged. Stains on the rug. Desk chair had crumbs on it. Towels felt like sand paper on your skin. Shower was the worst...water was not even close to hot and the tub didnt drain. But the water in the sink was scolding hot. So, would i stay here again? No. Ill stay at the hotel next door.
Bodde här 2 nätter i december 2023

6/10 Okej

james

Reste med familjen
Gillade: Renlighet och personal och service
The tile coming into the room was loose and the carpet was coming up in places . At breakfast it was eggs , but not sausage But Hamburger and the so called orange juice didn't taste like orange juice
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Joan

Bodde här 1 natt i december 2023
Svar från SP 13 jan. 2024
Thank you and we appreciate you.

10/10 Fantastiskt

Akie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

4/10 Dåligt

ANTONE

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I won't stay there again. The bathroom sink was dirty and there was hair in the shower from the previous occupant. The room smelled like smoke (non-smoking room) and they were trying to cover it up with a fruity-smelling spray. You couldn't adjust the shower temperature properly because the cartridge was installed incorrectly. Overall it was a dismal experience.
Svar från Shira P 14 feb. 2024
I am deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept my sincere apologies.

10/10 Fantastiskt

LaToya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Mary

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I booked a King Suite. Days before the trip the staff called me and said they’d need to give me a Queen Suite. I said that’s fine. Upon arrival, they gave me the key and my husband & I went in and found it was not a Queen, but a Full. There was no way the two of us would be comfortable. The front desk person argued, saying it was in the computer that it was a Queen. I offered that she come look at the bed and she declined (we have a Queen bed at home so we know full well what the size looks like). She just smiled at us like we were idiots and said she could give us a regular king. After first giving us a room that belonged to someone else and then another issue with a room key… we finally got our room. I asked for a discount, being that we weren’t getting a suite as booked. She only gave me around $30 off for our 4 night stay. If I had booked the same room on Hotels.com, it would’ve been around $200 less. I should’ve asked to speak to a manager but after a long day of traveling, I was tired and ready to give up after all the back and forth with the rooms. Hotels.com gave me a $50 gift certificate. They said they would contact the manager for a price adjustment but I never heard back after calling twice. I’ve never had to complain about a hotel before and I’ll definitely never stay at this one again. The hotel is also in need of a remodel but in light of their customer service issues, that’s probably the least of their worries.
Bodde här 4 nätter i november 2023
Svar från SP 27 nov. 2023
Dear guest,I do apologize for the inconvenience.Sometimes we do run into tech. issue between 3rd party website reservation due to so many reasons, but i agree with you, FD agent should offer you discount, but they can't due to 3rd party reservation. Iam going to research on this matter and will reach out to Expedia.

8/10 Bra

Cynthia

Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Richard

Bodde här 1 natt i november 2023
Svar från SP 9 dec. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 301-934-4900.Sincerely,Shira P.Front Office ManagerBest Western La Plata Inn

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyone was very nice
Bodde här 4 nätter i november 2023