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Recensioner av Quality Inn & Suites Lake Charles South

2.5 out of 5
Quality Inn & Suites Lake Charles South
3211 Venture Park Dr, Lake Charles, LA

Recensioner

6,6
10 - Fantastiskt i betyg. 134 av 576 recensioner" "
8 - Bra i betyg. 144 av 576 recensioner" "
6 - Okej i betyg. 134 av 576 recensioner" "
4 - Dåligt i betyg. 75 av 576 recensioner" "
2 - Väldigt dåligt i betyg. 89 av 576 recensioner" "

6,8/10

Renlighet

7,4/10

Personal och service

5,2/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Paul

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We last stayed 7 years ago, since then the Hotel has become run down and unkept. Arrived at breakfast the first morning at 7.00 to a pigsty, rubbish overflowing, juice machine broken, cold eggs, no milk for cereal, no butter or spread for toast. Our room looked like the door had been forced open previously, had a piece of toilet paper shoved in the hole where the peephole/viewer had once been. Probably only half the number of screws securing the door hinges to the frame than the hinges allowed for and the security latch looked like it had been ripped off the door at some point and reattached but not that well. Guest laundry was out of order for our entire 5 night stay. Highly unrecommended!!
Bodde här 5 nätter i april 2024

8/10 Bra

Bryan

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter
Convenient for work
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jroxkkk

Bodde här 1 natt i mars 2024

6/10 Okej

Leonard

Reste med familjen
Could have been cleaner.
Bodde här 1 natt i februari 2024

8/10 Bra

Barbara

Gillade: Renlighet
It nice and clean good customer service
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Leland

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was dirty had people sleeping in there cars in and asking for money, the front desk man took 25 minutes to check me in and also charged me 50 dollars for incidentals which was not refunded this place should be reported no coffee no breakfast felt like I was in the slums.
Bodde här 1 natt i januari 2024

6/10 Okej

Peggy, Knoxville

Reste med sin partner
Gillade: Renlighet och personal och service
Room was very clean, nice and quiet. Breakfast was not acceptable for a Quality Inn. There was no fruit (juice machine was not working and there were no other fruit options. The only protein was hot dogs! Hot dogs are not a healthy protein option. There were no eggs, or cream cheese, or peanut butter, or yogurt. Cereal, bread, waffles and coffee are not healthy offerings.
Bodde här 1 natt i december 2023

8/10 Bra

Jean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Anita

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it there and will be again next month
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Michael

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Towels not being replaced for a whole week !
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

Jose

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GREAT STAY
The staff was very friendly and Helpfull . The room was clean and spacious.The parking was well lit at night . The location was also good because it was within minutes from restraunts and shopping centers . Overall had a great expeeience . Well definitely stay in the future.
Bodde här 1 natt i september 2023

8/10 Bra

Michael

Overall a great stay
Bodde här 4 nätter i september 2023

8/10 Bra

Amanda

Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Shawanda

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was absolutely the WORST hotel EVER!! I had mold and mildew in my room! The beds are not queen sized they are full size beds! I mentioned this to the staff and all he had to say, sorry!! I want my money back!!!
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

vimal

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bed and bathroom not cleaned
Bodde här 1 natt i juli 2023

6/10 Okej

Brady

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Never again
Checked in and went to our room. Front desk guy was very friendly and helpful. However, whenever we got to our room we found MOLD in the sofa sleeper, the room stank and the microwave was absolutely disgusting! Their was food left in it from who knows how long ago! I really should have taken photos to prove all of this but I was so disgusted, along with my wife and kids, that we shot out of the room and I asked for another one. Like I said the guy was very friendly at the front desk and he gave us a new room immediately! Second room was much better although the bar wasn’t set high at all! I get that a microwave could have been missed when cleaning the room but mold on the couch took the cake! Breakfast was a joke. Bread and waffles. That’s it. Nothing more except coffee and juice. Never staying here again! Do not waste your money. My kids had fun at the pool but that was absolutely the ONLY thing!
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Eric

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nothing
Bodde här 1 natt i juni 2023

8/10 Bra

Luis manuel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

JULIAN

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Unfortunately this place was horrible in terms of cleanness, we have to event both our own pillow as the smell was terrible. All corners of the room were dirty with "sticky" organic material. And forget to get a "Continental Breakfast" offered as part of the room.... a complete disaster !!!
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Chad

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very quite and beautiful location.
Bodde här 1 natt i juni 2023

6/10 Okej

Timothy

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
I checked in great. The first room that was issued was already preoccupied. The second room issued made up but after further inspection of the bed, the bed sheet was not fresh and the pillow cases were soiled from the previous tenant. I brought the pillow down stairs to show and complain. A third room was issued and was acceptable. No TV remote in this room.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Shala

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay
Everything was good there. I would definitely stay again. One complaint……pool could have been cleaner
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

muhammad

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
i wish i was not there
Bodde här 3 nätter i maj 2023

4/10 Dåligt

Jemima

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Smells bad
This place looks nice in pictures but smells like mildew. The room had mildew around the window seal. The sheets were dingy on both beds. I requested a king bed but was given a double bed instead. The breakfast consists of waffles and cereal. I was thoroughly disgusted.
Bodde här 1 natt i april 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Noisy
Noise from the neighbors. I guess they had a really good time. Kept me up till late. Then their phone started going off at 6 AM and didn’t quit till around eight.
Bodde här 1 natt i april 2023

4/10 Dåligt

Myeisha, Lake Charles

Gillade: Personal och service
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

j

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No towels very poor communication and property had bowel in the halls property had mildew and tried painting over it
Bodde här 3 nätter i mars 2023

10/10 Fantastiskt

Carlos

Bodde här 1 natt i februari 2023

6/10 Okej

Alma, pearland

Reste med familjen
Gillade: Renlighet
No water offered at all. Ice machines were down. Breakfast was over too early for the weekend. Most competitors go to 10 am on the weekend.
Bodde här 1 natt i februari 2023

8/10 Bra

Randy Keith

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2023

4/10 Dåligt

Marcos

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Não foi legal, lugar em condições ruins, mau cheiro e sujo
Bodde här 2 nätter i december 2022

2/10 Väldigt dåligt

Johnny

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property location according to their web site was a warehouse. The property did not exist. We had to stay elsewhere and spent $150 due to this. I am disputing the charges due to the fact it was a ripp off

6/10 Okej

Michael

Gillade: Renlighet och rummets bekvämlighet
I’ll try again.
Fair to partly cloudy.
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Sonja

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Michael

Bodde här 1 natt i november 2022

6/10 Okej

Rhonda

Gillade inte: Renlighet och boendets skick och faciliteter
The property definitely needs.to be updated lots of cosmetic damage. And I know you get what you pay fir but mold should never be it which was in the second room i had to move to because I didnt have a refrigerator like the description said. By the 3rd room I was tired from traveling all day and this was very late at night and had to keep repacking and moving all my stuff and I was over it so the missing handles and broken phone were the least of my concerns. The front desk man was nice but the manager was no help and didnt even offer anything after all my trouble and being the reason I ended up in the room with the mold.
Bodde här 2 nätter i oktober 2022

8/10 Bra

Yolanda

Reste med familjen
Gillade: Rummets bekvämlighet
Fair
I give an overall fair stay. It was convenient. The room was pretty clean. The air conditioning had a mind of its own. They advertise a continental breakfast which is not correct. The breakfast was at 6 am and the only thing they had at that time was toast and cereal.
Bodde här 1 natt i september 2022

4/10 Dåligt

Teresa

Gillade inte: Personal och service och boendets skick och faciliteter
Never again
First...i booked a king suite with a jacuzzi tub. Checked in and ended up with 2 queens no living area and definitely no jacuzzi not even a tub! No other rooms available and manager owner or whatever he is told the desk clerk (Courtney, who was amazing) to have me call hotels.com and get them to refund some of the price..long story short it took me almoat 2 hours to finally reach an agreement so i was exhausted at this point. Laying down at night there were bugs on the ceiling...i took a pic of one! The stove didnt work and cabinets smelled musty. The pool was dirty and i was going to lay on one of the loungers but the leg was broke so had to rearrange to find one. Bathroom light was 95% out was a nightlight really. He advised he would fix it and never did! Positive stuff...the fridge was great and the desk clerk was extremely nice and genuine!
Bodde här 2 nätter i september 2022

4/10 Dåligt

Joseph

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Go somewhere else
Place seemed rundown, went as a group and they cancelled some of our rooms prior to them checking in. Breakfast was a joke, only had a toaster with bread and some cereal.
Bodde här 2 nätter i september 2022

2/10 Väldigt dåligt

Tianay

Bodde här 1 natt i september 2022

8/10 Bra

Eduardo, New Orleans

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
So convinient and looks soo new, but in other hand cleanless in kitchenette room poor. Bathrom great! love it and clean
Bodde här 1 natt i augusti 2022

8/10 Bra

Aaron

Bodde här 1 natt i juli 2022

8/10 Bra

Stephanie

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juli 2022

2/10 Väldigt dåligt

Bridgette

Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Ndidiamaka

Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

jeanette

Affärsresenär
Gillade inte: Personal och service
The facility advertises that they take pets and you pay an extra $25 when we got here it was approximately 1030 at night after having drove and 14 hours and we were told we could not check in because they no longer take pets after much conversation it was agreed that they would allow us to check in with my little 12 pound puppy and I payid the $25 I encourage them to change their website and show their updated policy
Bodde här 1 natt i juni 2022

2/10 Väldigt dåligt

melanie

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very dangerous area. Dirty bed linens. No kitchen/dining
Bodde här 1 natt i april 2022
Svar från Jay 24 juni 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jay S General Manager QUALITYLAKECHARLES

2/10 Väldigt dåligt

Mark

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pet hotel
It’s a pet friendly hotel didn’t Say that on there site fleas Bed bugs I book for 4 nights Stayed one night left soon as The manager came on I don’t Recommend this hotel.
Bodde här 4 nätter i juni 2022
Svar från Jay 24 juni 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jay S General Manager QUALITYLAKECHARLES

4/10 Dåligt

Ovidio

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Jay 24 juni 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jay S General Manager QUALITYLAKECHARLES

4/10 Dåligt

Timika

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Paid through the website and once checked in, was informed that I had to pay an extra $50 deposit that I didn’t pay the night before. “Manager” was extremely rude about it. On the first night of being there discovered a dead roach floating in the toilet.
Bodde här 1 natt i maj 2022
Svar från Jay 10 juni 2022
Hi Timika, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jay S General Manager QUALITYLAKECHARLES