Pool

Recensioner av Best Western Plus Irvine Spectrum Hotel

2.5 out of 5
Best Western Plus Irvine Spectrum Hotel
23192 Lake Center Dr, Lake Forest, CA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 485 av 1000 recensioner" "
8 - Bra i betyg. 255 av 1000 recensioner" "
6 - Okej i betyg. 127 av 1000 recensioner" "
4 - Dåligt i betyg. 65 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 68 av 1000 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Robert

Bodde här 1 natt i juli 2022
Svar från MA 7 juli 2022
Thank you for choosing Best Western Plus Hotel, We wish to meet you next visit when you have available time. Thank You Management

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Meredith

Affärsresenär
Gillade: Personal och service
Things were a bit outdated, old and didn’t work. The lobby area was great, they offered 24/7 coffee and hot chocolate which was nice. The room size was great. It was just the frustration with what appeared to be lack of care in with the condition of the shower nozzle, outlets not working, ac vent hanging down, the windows in ability to close or lock properly.
Bodde här 3 nätter i april 2024
Svar från Rp 15 apr. 2024
We value your opinions, apologize for any inconvenience you experienced, and hope to have you return when we've made improvements.

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Rp 15 apr. 2024
We appreciate your excellent rating following your recent visit to Best Western Plus in Irvine spectrum, We look forward to welcoming you back for another enjoyable stay.

10/10 Fantastiskt

Miguel Angel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Costo beneficio bueno
Bodde här 5 nätter i mars 2024
Svar från Rp 15 apr. 2024
Thank you for your high praise for Best Western plus We're delighted that you had a pleasant stay and that you're considering returning. We look forward to your next visit. Safe travels!

8/10 Bra

Catherine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked the usage of space! The only complaint was that we slept poorly, as the pillows and bed were uncomfortable. Not that this fact bothered us, but you need to mention it on your listing when things are not available, such as the pool. Some people like to swim for exercise, yes, even in the cold.
Bodde här 1 natt i mars 2024
Svar från BW Plus Irvine Spectrum 28 mars 2024
Hello Catherine!Thank you so much for writing a review on our property, you time is greatly appreciated. We are glad to hear you enjoyed your stay for the most part. I apologize that the pillows and bed were not as comfortable for you, we are working on updating and renovating our property soon to ensure proper comfortability! As for the pool, I apologize it wasn't available during your stay, we've been a bit delayed in reopening it because the City of Health has been rescheduling our appointment dates. We are working on updating the amenities on our website. Thank you so much for your feedback and have a great rest of your day!

8/10 Bra

Lia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in process. Room was big & cleanliness met our standards. Only thing was my child found a box of condoms on the floor when we arrived. Not sure if housekeeping was moving too quickly to not see it as it was in the living room corner. Beds were a bit hard and pillows were small. During our stay the tub backed up. Had to plunge it & pulled out a ton of hair. Complimentary breakfast was great! Had a big variety and kept us full. Despite the minor mishaps, we would definitely be back if we visit Irvine again.
Bodde här 2 nätter i mars 2024
Svar från Rp 27 mars 2024
We appreciate your stay and the experience you shared, Paul. We hope to see you again so we can continue to be of greater service. apologize for any inconvenience.

10/10 Fantastiskt

Kathleen

Reste i grupp, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were welcoming and the property/room were clean. The free parking was an added plus. There were some signs of wear and tear but this did not detract from the rating. The internet is very slow. I had my dog with me but the sign in questionnaire did not address this. They noticed when I was going to my room. I obviously was not trying to hide my dog but they should put this on their form. I gladly paid the pet fee.
Bodde här 2 nätter i mars 2024
Svar från Rp 27 mars 2024
Thank you for staying with us at Best western Plus We really appreciate your feedback, I really recommend that you revise the website as pet charges is mentioned on the website. Hope you enjoyed the allover stay and wish to see you again soon.

6/10 Okej

Maria

Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Pool was closed for repairs, and I was not notified. When I arrived the older worker at check in was very rude because my kids were complaining that the pool was closed and he kept saying, "I can just cancel what do you want to do." I had just traveled with two children, and it was 7pm I was not going to cancel but geez show a little more compassion. I explained that I had my entire soccer team staying here the weekend for a tournament that I coach. Again, "what do you want to do" I won't be staying here again.
Bodde här 2 nätter i mars 2024
Svar från Rp 21 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Fantastiskt

Ellie

Bodde här 2 nätter i mars 2024
Svar från Rp 17 mars 2024
Thank you for staying with us. Hope we will seeing you again.

8/10 Bra

Dwayne

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024
Svar från Rp 27 mars 2024
Thank you for your feedback, we really appreciate your time, hope to see you again to serve you again.

4/10 Dåligt

Joaquin

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Rp 27 mars 2024
We're sorry to hear that your visit did not go as planned. We sincerely regret any inconvenience or frustration caused and would welcome another opportunity to win your business.

10/10 Fantastiskt

Johnnie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed with our 4 kids for 3 nights and will definitely be coming back. The only hiccup was our fridge wasn’t working and they immediately brought us a new one. Great service, great stay!
Bodde här 3 nätter i mars 2024
Svar från Rp 27 mars 2024
Hi there, Johnnie We look forward to seeing you again and appreciate you taking the time to tell us about your experience.

2/10 Väldigt dåligt

Mark

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tried to stay here with my family for a night away from home. After showing up, we found that the pool was down for repairs (the main reason we booked the place). We politely asked to cancel the stay and get a refund. The desk made it seem like no problem, but when our booking site called to finalize the refund, Best Western refused and said the ticket is non-refundable. This place is a scam and squeezes each customer for anything they can. Even if their core amenities are down and they don’t let the public know. Stay away from this place, tons of better hotels and the same or better pricing. We stayed right down the road and it was much better than this place.
Bodde här 1 natt i mars 2024
Svar från BW Plus Irvine Spectrum Team 12 mars 2024
Hello Mark!Thank you for taking the time to rate and review our property. We apologize for the inconvenience of the pool being closed. We do repairs on the spa facility during the winter, since there isn't much demand for the pool, but because of the rain we haven't been able to get the city to go through a health and safety inspection of the facilities. We have no problem issuing a refund on our end, but since you booked your reservation through expedia and paid through the third party they would be the ones to refund your card.Thank you so much and have a great day!

6/10 Okej

ENRIQUE

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Old property - beds had flat sheet instead of a fitted so it would slip. No extra blankets and we were cold. Was clean
Bodde här 2 nätter i mars 2024
Svar från Rp 7 mars 2024
We are sorry for any inconveniences we caused you while you were here. You can be confident that your feedback will enable us to raise the standard of the overall experience we provide to visitors. Sincerely, we hope to see you again soon so you can evaluate our progress.

10/10 Fantastiskt

Richard

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Rp 7 mars 2024
Hello Mr. Richard , I appreciate your wonderful review. We are overjoyed that you had a great time and that our staff was able to leave you with many fond memories of your stay.

10/10 Fantastiskt

Scott

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient to job location
Bodde här 1 natt i februari 2024
Svar från Rp 6 mars 2024
Thank You so much for staying with us.

6/10 Okej

Amber

Bodde här 1 natt i februari 2024
Svar från Rp 27 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Christopher

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff
Bodde här 2 nätter i februari 2024
Svar från Rita 26 feb. 2024
We sincerely appreciate you informing us of our progress. We are so happy to hear that you had a great time and we hope to see you again soon!

10/10 Fantastiskt

Adrienne Michelle

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was very spacious
Bodde här 1 natt i februari 2024
Svar från Rita 26 feb. 2024
We sincerely appreciate you taking the time to provide us with feedback. Please let us know if there is anything we can do to better. We sincerely hope to see you shortly!

10/10 Fantastiskt

Linda

Great value
Bodde här 1 natt i februari 2024
Svar från Rita 26 feb. 2024
We really hope to see you again soon and are so happy to hear that you had a great stay! Thank you so much for your feedback.

8/10 Bra

Carey Lee

Reste i grupp
Gillade: Renlighet och bekvämligheter
Would have been great to know that pool and hot tub were not operational.
Bodde här 2 nätter i februari 2024
Svar från Rita 22 feb. 2024
Hello , Carey Lee I apologize for any trouble this may have caused. The pool is going to open shortly. I sincerely hope you will come back and give us another opportunity to be of service.

10/10 Fantastiskt

Teena

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everybody at this hotel is so accommodating and serving. The rooms are spotless. The complimentary breakfast is very good. But the staff is what makes this hotel what it is
Bodde här 2 nätter i februari 2024
Svar från Rita 11 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Ramon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff. Excellent hot breakfast made to order, as well as the usual self serve waffles, yogurt, and breadings. Covered self parking. Love the room is suite style. Would come back!
Bodde här 3 nätter i februari 2024
Svar från Rita 5 feb. 2024
We are delighted to hear that you had a great time and that you thought our accommodations were nice and tidy. We hope to meet up with you soon!

6/10 Okej

Michael

I’d stay again for a night passing through.
Bodde här 1 natt i januari 2024
Svar från Rita 5 feb. 2024
Thank you for your great review, hope to see you again soon.

10/10 Fantastiskt

Alicia Beatriz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Me encanto
Bodde här 3 nätter i augusti 2023
Svar från Rita 5 feb. 2024
Muchas gracias por tus comentarios, realmente lo apreciamos.

8/10 Bra

WAEL, Redmond

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i januari 2024
Svar från Rita 4 feb. 2024
We are so glad to hear you enjoyed your stay, if there is anything we may do to improve please feel free to let us know. We hope to see you again soon!

8/10 Bra

Juan

Bodde här 2 nätter i januari 2024
Svar från Rp 27 mars 2024
Hello Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Amin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Rita 4 feb. 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 Bra

Katrine

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room - Clean, spacious Breakfast/Food-awesome (my niece wouldn't shut up about the coffee machine at the lobby, she loved that thing) Exceeded expectation for the price we paid
Bodde här 3 nätter i januari 2024
Svar från Rp 25 jan. 2024
We appreciate your positive review of our hotel. We hope to see you again soon and are happy that you had a great time during your visit.

8/10 Bra

Linda

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Rp 18 jan. 2024
Thank you so much for your feedback , we look forward to seeing you again.

10/10 Fantastiskt

Kevin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well maintained facilities, well trained and personable staff and a full-hot breakfast to start your day. Will return for my quarterly visit to the area.
Bodde här 1 natt i januari 2024
Svar från Rita 17 jan. 2024
We are thrilled to hear that you had a great time and that our services and staff made you feel comfortable while visiting a place far from home. We hope to meet up with you soon!

10/10 Fantastiskt

Jamal

Bodde här 3 nätter i januari 2024
Svar från Rita 18 jan. 2024
We appreciate your effort in rating our property. On your next visit, we hope to see you again!

10/10 Fantastiskt

Javie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Rita 18 jan. 2024
We appreciate you sharing your thoughts on your most recent visit to our hotel. It was our joy to welcome you, and we are all looking forward to having you once more when you come to visit.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend!
The entire staff from the front desk to the cook during breakfast were very helpful and friendly. Hotel was clean. Excellent hotel. We will be definitely be stay here again.
Bodde här 2 nätter i januari 2024
Svar från Rita 18 jan. 2024
Hello There, We appreciate you taking the time to comment on your most recent experience staying at our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Rita 18 jan. 2024
Hello , I value your opinions very much! We go above and beyond to make sure our visitors are comfortable. We look forward to seeing you again soon!

6/10 Okej

TARUN, ALISO VIEJO

Bodde här 1 natt i januari 2024
Svar från Rita 18 jan. 2024
We value the time you have taken to share your thoughts about your most recent visit to our hotel. I'm glad you enjoyed yourself with us, without a doubt. We hope to see you shortly.

10/10 Fantastiskt

Toshio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Rita 12 jan. 2024
Thank you so much your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Magnífico hotel. Buena ubicación y habitación ok
Bodde här 4 nätter i december 2023
Svar från Rita 9 jan. 2024
We are appreciative of your presence. Thank you so much for your kind remarks. We're hoping to see you soon.

6/10 Okej

Nayelli Alejandra

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Rita 9 jan. 2024
We are grateful that you took the time to provide feedback regarding your most recent visit to our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 Fantastiskt

ALICIA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Rita 9 jan. 2024
We value the feedback you provided regarding your most recent stay at our hotel. We were delighted to have you visit, and we can't wait to see you again when you return.

10/10 Fantastiskt

Neyosa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, quiet, safe
Bodde här 1 natt i december 2023
Svar från Rita 9 jan. 2024
We are grateful that you took the time to provide feedback regarding your most recent visit to our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

8/10 Bra

Wookil

Bodde här 2 nätter i januari 2024
Svar från Rita 9 jan. 2024
I sincerely appreciate your kind remarks. We're excited to see you once more.

10/10 Fantastiskt

Roberto

Bodde här 2 nätter i december 2023
Svar från Rita 23 jan. 2024
Thank you for taking the time to complete our guest satisfaction survey. Thank you for your valued feedback and we hope to serve you again.

10/10 Fantastiskt

federico

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room service and breakfast workers are so polite and professionals .
Bodde här 3 nätter i december 2023
Svar från Rita 5 feb. 2024
Hello Federico, Thank you for taking the time to share this experience with us, we value our customers' feedback for helping us to keep improving our service.

6/10 Okej

John

Gillade inte: Renlighet
Over priced
Pool and hot tub closed
Bodde här 1 natt i december 2023
Svar från Rita 18 jan. 2024
Thank You for staying with us.

10/10 Fantastiskt

Jenny

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 3 nätter i december 2023
Svar från Rita 17 jan. 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 Bra

Charles

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Clean. Needs minor cosmetics work. Comfy beds. Good breakfast & service. Friendly staff.
Bodde här 2 nätter i december 2023
Svar från Rita 4 feb. 2024
We are so glad to hear you enjoyed your stay and found our facilities clean and welcoming. We hope to see you again soon!

6/10 Okej

Crystal

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Rita 1 jan. 2024
Hello Crystal, please I am grateful that you took the time to talk about your experience. In order to better serve you and make sure you have a better experience the next time, we value your feedback.

4/10 Dåligt

Abdelrahman

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are really old and not remodeled or renovated. Pool was drained. Sleeping sofa was so old and you can barely sleep on it.
Bodde här 5 nätter i december 2023
Svar från Rita 1 jan. 2024
Details like these are extremely important to us so we know what we can do to make it better the next time. We appreciate you taking the time to share this experience with us, Abdelrahman. We hope to see you again to further enhance your experience, but in the meantime, please don't hesitate to contact us if you have any more ideas.