We had several broken items in one of the rooms and we did alert the front desk to prevent any further issues at checkout. Our first night in the hotel was good, but on Friday after our family checked in to our second booked room, the experience got much worse. My sister requested additional bedding and pillows to accommodate her four person family. The rooms we booked were listed as having full sized pull out beds but they were twin sized. The mattresses had mold and stains on them so we requested a roll away, which they don’t have. Our solution to ask for sheets to cover the dirty pull out mattresses and enough pillows to allow for one per person were not unreasonable yet we were not granted that request without being treated poorly and rudely. Upon checking out, we alerted the front desk to an issue which was extremely unsettling and unsanitary and they offered us a complementary cup of coffee. We were willing to look past the previously mentioned issues but a dirty pair of women’s underwear left in the closet shows a lack of regard for cleanliness and customer service when we informed them of the issue. All of the issues we had could have easily been solved but instead the hotel chose to do nothing for us. Their lack of regard for us put a massive damper on our trip and made our stay extremely uncomfortable.