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Recensioner av Candlewood Suites Lake Mary, an IHG Hotel

2.5 out of 5
Candlewood Suites Lake Mary, an IHG Hotel
1130 Greenwood Blvd, Lake Mary, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 373 av 858 recensioner" "
8 - Bra i betyg. 251 av 858 recensioner" "
6 - Okej i betyg. 113 av 858 recensioner" "
4 - Dåligt i betyg. 51 av 858 recensioner" "
2 - Väldigt dåligt i betyg. 70 av 858 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Pamela

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The curtains were stained like they were soaked in sewage water, the lamps were rusty, the ceiling had water stains, the shower was old and slow to drain and the towels were stained. But I didn't get bed bugs.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Candlewood Suites are actually set up like a small apartment. Nice kitchen with all appliances and even dishes and silverware. The staff was friendly, the room was clean and comfortable and there are a ton of places to eat nearby. The only small negative is the hotel is just off I-4 so you do hear traffic so if you're a light sleeper, it might be an issue. Other than that, we were very happy with our stay and would definitely recommend Candlewood.
Bodde här 1 natt i maj 2024

8/10 Bra

V3T

Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Kimberlyn

I did not check in. I had to cancel due to change in plans. Missed the 72 hour advance notice to cancel without penalty so paying for a room I never used.
Bodde här 1 natt i maj 2024

8/10 Bra

Eric

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Really reasonable hotel to stay at! Jeremy at the front desk gets you checked in really fast and smooth. He's definitely my go to guy if I need anything!! Overall I would recommend and I definitely will stay again.
Bodde här 1 natt i april 2024

8/10 Bra

Anne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful neighborhood
Bodde här 1 natt i april 2024
Svar från Tonya 3 maj 2024
Dear Anne,Thank you for your review. I am glad you enjoyed our site here at Candlewood Suites. Hope to see you again soon.

8/10 Bra

Matthew

Bodde här 1 natt i april 2024
Svar från Tonya 24 apr. 2024
Dear Matthew. Thank you for your review. I am happy that you enjoyed your visit with us. Please come again.

6/10 Okej

Leticia

Nice for 1 night
Bodde här 1 natt i april 2024
Svar från Tonya 24 apr. 2024
Thank you for the review. Please come again soon.

4/10 Dåligt

Rosie

Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room was not as clean as prior stays. The other was damaged. Had to push it to close properly. The room did not have a phone. The remote control was not working. No lotion in the bathroom. The curtains were stained. I stayed at this dame hotel a few days prior and the prior room did not have these issues. This particular room needs help. It’s room 119. Thank you!
Bodde här 2 nätter i april 2024
Svar från Tonya 24 apr. 2024
Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

2/10 Väldigt dåligt

Shirley

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not what I expected..room smelled moldy.. bathroom not very clean..ac unit was a weird situation..chair had rips..sofa very dirty..window in bedroom was broken with lots of mold buildup..too much noise from room above which made it difficult to sleep. Would never stay there again or recommend to anyone.
Svar från Tonya 24 apr. 2024
Dear Shirley,Our sincerest apologies for the inconvenience you experienced. We are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff. Please come again soon to change your expectations.

10/10 Fantastiskt

Cathy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was perfect for our getaway - sports related
Bodde här 1 natt i april 2024
Svar från Tonya 24 apr. 2024
Dear Cathy,We appreciate your feedback and are delighted to know you enjoyed our service and amenities. Please come again soon.

6/10 Okej

Shakeya

Reste med sin partner
Gillade: Personal och service
Walking into this location first impression is hospital vibes walking through the hall looking for your room. The room itself is average nothing to brag about.
Bodde här 2 nätter i april 2024
Svar från Tonya 24 apr. 2024
Thank you for your review. We hope to see you again soon.

10/10 Fantastiskt

jeffrey

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I will be back to Candlewood Suites again,great love it
Bodde här 1 natt i april 2024
Svar från Tonya 24 apr. 2024
Dear Jeffrey,Thank you so much for taking the time to leave us a review. We really appreciate your 5-star review and hope to see you again soon.

10/10 Fantastiskt

Terrence

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kitchen is super convenient and very nice rooms with comfy bed
Bodde här 3 nätter i mars 2024
Svar från Tonya 24 apr. 2024
Dear Terrance,Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon.

10/10 Fantastiskt

Brenda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Free laundry facilities. Nice kitchenette with full fridge. If in the area I would recommend.
Bodde här 1 natt i mars 2024
Svar från Tonya 29 mars 2024
Thank you Brenda for your review. I am happy that you enjoyed your visit and the amenities that we offered.Hope to see you again soon.

8/10 Bra

Thomas

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Friendly staff
Bodde här 1 natt i mars 2024
Svar från Tonya 29 mars 2024
Dear Thomas,Thanks for leaving us your review. I am happy our staff was happy and friendly on your visit.Please come back again.

6/10 Okej

Cynthia

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Just some cosmetic things. The couch looked dirty, needed a good cleaning. The stopper was broken in the bath tub, the hook literally fell off the wall when I went to hang my towel on it. Other than that the staff was very nice and accommodating.
Bodde här 1 natt i mars 2024
Svar från Tonya 29 mars 2024
Dear Cynthia, Thank you for your review. I am happy you enjoyed some of the amenities we have to offer. I am sorry though for some of the inconveniences you encountered. Please come again so we can change that perspective.

8/10 Bra

SYDNEY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My stay was just overnight but the hotel was clean, the service was very good. I would stay there again.
Bodde här 1 natt i februari 2024
Svar från Tonya 4 mars 2024
Hi Sydney,Thanks for the review. I am happy you enjoyed your stay. Please come again soon.

10/10 Fantastiskt

Randy, Castlewood

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was nice. No free breakfast, but they had a nice selection of items you could purchase, plus free coffee. It was an easy drive to the Sanford airport in the morning.
Bodde här 1 natt i februari 2024
Svar från Tonya 4 mars 2024
Dear Randy,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hope to see you again soon.

10/10 Fantastiskt

Robin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, nice staff, great variety of equipment in gym.
Bodde här 1 natt i februari 2024
Svar från Tonya 4 mars 2024
Hi Robin,Thank you for the review. We are happy to hear that you loved your experience with us. See you again soon.

10/10 Fantastiskt

Bernadette

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great customer service
We arrived early and they let us in the room. We also got a one hour extension for checkout. This is an older hotel but was clean.
Bodde här 1 natt i februari 2024
Svar från Tonya 29 mars 2024
Dear Bernadette, I am happy to hear that our team provided you with excellent service. I will make sure that they receive your feedback.

6/10 Okej

SOYTILE USA LLC FERNANDO

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

6/10 Okej

Amanda

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Not worth the money in this area
We chose this hotel because it was closest to our friends home. Upon arriving the location of located in dark road , check staff were nice. Elevator did not work in 1st floor so you had to take stairs to 2 nd floor then take elevator which is weird. Floors in hallway to rooms were very dirty & had a smell. Room was very noisy as we were on the 4th floor on the highway side. I would not stay here again for the high price & lack of care for the property & hotel.
Bodde här 1 natt i februari 2024

6/10 Okej

Nina

Reste i grupp, Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The front office clerk was wonderful. The room was not clean but she gave us a refund for one night out of two.
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

John

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel is convenient to Boom Bah Sports Complex. BUT, the hotel is in severe disrepair. The elevator was broken. The HVAC in my room did not work. It would not heat on a 45 degree weekend:so COLD and uncomfortable! The shower water pressure was weak. I had to carry my luggage to my upper floor room because the elevator call button was broken. I won’t be staying at any IHG hotels in the future (and I am a member).
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Jaleel

Bodde här 1 natt i februari 2024
Svar från Tonya 29 mars 2024
Dear Jaleel,Thank you again for your 5-star rating and for being an amazing part of our journey. we hope to see you again soon.

2/10 Väldigt dåligt

Stephanie, Riverview

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Inoperable elevator, running toilet, rusty drain stop in shower
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

DENNIS A

Bodde här 1 natt i februari 2024
Svar från Tonya 29 mars 2024
Dear Dennis,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Please come again soon.

10/10 Fantastiskt

Orlando

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent service. A+++
Bodde här 1 natt i januari 2024

6/10 Okej

Laura

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
First floor elevator cannot be entered so you have to haul your bags up to second floor and get on. Ants on kitchen counter. The two days I stayed there was no hot water (not lukewarm, just ice cold). I called the front desk with questions about this and they told me two different times they would call right back. No one did. Ultimately I was refunded for 1 of my 2 nights, biggest disappointment was a freezing cold shower before I left.
Bodde här 2 nätter i januari 2024

8/10 Bra

Yves, Quispamsis

Gillade: Renlighet och personal och service
Nice clean hotel but I do have a few complaints. First is the elevator was down when I was there. Second is the AC/heat wasn't working in my room and finally the hotel is right next to the highway so traffic noise can be loud and keep you awake all night. If you're a light sleeper you want a room on the other side. The room itself was modern, clean and bright.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Kimberly

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i januari 2024

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No forks in the silverware tray in the room, but we were given plastic forks upon request, which worked perfectly fine. The temperature was impossible to control overnight, either icy cold or very hot, making for a not very good night’s sleep.
Bodde här 3 nätter i januari 2024
Svar från Tonya 16 jan. 2024
Thank you for your review. We apologize for any inconvenience you experienced during your stay. Hope to see you again.

10/10 Fantastiskt

Bonnie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is well kept although a bit outdated. Clean. Comfortable beds and pillows. Friendly staff. I’d stay there next time I need a place in Sanford.
Bodde här 1 natt i januari 2024
Svar från Tonya 16 jan. 2024
Hello Bonnie. Thank you so much for your kind words. We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

6/10 Okej

George

Affärsresenär
Gillade inte: Boendets skick och faciliteter
I didn’t like that the elevator wasn’t in service and I was on the 4th floor for a 5 day stay.
Bodde här 4 nätter i januari 2024
Svar från Tonya 16 jan. 2024
Dear George,We apologize for the inconvenience you experienced with the elevator. We have since resolved the issue. We hope you will stay with us again.

6/10 Okej

Joan

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Joan J. Cesar Crest College
Staff was kind for the most part. Elevator broke. Only 1 of 2 hot water heaters working NEVER had a hot shower in 4 showers while there. Phone in room not even hooked up. Tried calling from cell to front desk one evening and it rank 10 times and hung up 3 times - what if there were an emergency? The side door was kept open by a rock hallways stunk of marijuana consistently. I felt very unsafe In parking lot.
Bodde här 4 nätter i januari 2024
Svar från Tonya 16 jan. 2024
Dear Joan,Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

8/10 Bra

David

Great stay
Bodde här 1 natt i januari 2024
Svar från Tonya 16 jan. 2024
Thank you David for your review. We hope to see you again soon.

10/10 Fantastiskt

Curtis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We opted for the bedroom suite and let me tell you, its the only way we will book now.
Bodde här 1 natt i december 2023
Svar från Tonya 16 jan. 2024
Hi Curtis, I am happy you enjoyed your stay. We are more than happy to welcome you back. Hope we will see you soon.

10/10 Fantastiskt

Willie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Tonya 6 jan. 2024
Dear Willie,Thank you for your review. I am happy to know you enjoyed your visit with us. Hope to see you again soon.

10/10 Fantastiskt

William

Bodde här 2 nätter i december 2023
Svar från Tonya 26 dec. 2023
Thank you for your review. I am happy you enjoyed the stay.

2/10 Väldigt dåligt

Cheryl

Reste med sin partner
I can't speak to anything about the rooms etc. as the room I had confirmed was not available when I arrived. The individual at check in was not very cordial.
Bodde här 2 nätter i december 2023
Svar från Tonya 26 dec. 2023
Hi Cheryl, I am sorry for any inconvenience you experienced. We try to make all our guest feel at home, so I am sorry that was not your experience. Please give us another chance to prove the quality of our services.

2/10 Väldigt dåligt

Latrina

Reste med sin partner
Gillade inte: Bekvämligheter
Bodde här 1 natt i december 2023
Svar från Tonya 26 dec. 2023
Dear Latrina,Thanks for the review. I am sorry you did not enjoy your stay. Please come again so we can correct what went wrong.

2/10 Väldigt dåligt

Jerry

Avoid this location rough shape poor staff and dirty room.
Bodde här 1 natt i december 2023
Svar från Tonya 26 dec. 2023
Dear Jerry, Thank you for the review. I am sorry that was your experience. We strive every day to provide clean rooms and excellent customer service. Please come again so we can show you the quality of our service.

10/10 Fantastiskt

Shalonda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i oktober 2023
Svar från Tonya 26 dec. 2023
Dear Shalonda,Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Tonya 13 dec. 2023
Thank you for your review. I am glad you enjoyed your stay. Hope to see you again soon.

6/10 Okej

Robert

Gillade: Renlighet och personal och service
Short stay
First night I was on the side by I 4, terrible road noise and didn’t sleep well. The hotel staff was accommodating and moved me for the second night, so much better. Not fancy, clean and friendly staff.
Bodde här 2 nätter i december 2023
Svar från Tonya 13 dec. 2023
I am sorry about the traffic noise. I'm glad we were able to accommodate a room move. Hope to see you again soon.

8/10 Bra

Manuel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Tonya 13 dec. 2023
Thank you so much for taking the time to leave us a review. We really appreciate your feedback. Hope you come back soon.

10/10 Fantastiskt

Maritza

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed for one night, front desk lady was amazing, the room was flawless, I will definitely come back soon, thanks
Bodde här 1 natt i december 2023
Svar från Tonya 13 dec. 2023
Thank you for your review. We are so glad to hear that the front desk staff were friendly and helpful. I am glad you had a pleasant experience with us and we look forward to seeing you again soon.

10/10 Fantastiskt

Jeanette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
What I didn’t like, was the owners of the dogs didn’t pick up the poop after they dog was done, had to be careful in the morning when coming out the hotel door to go outside .
Bodde här 8 nätter i november 2023
Svar från Tonya 13 dec. 2023
Sorry about the dog incident but I am happy you enjoyed your stay with us. Hope to see you again soon.

8/10 Bra

Manuel

Bodde här 1 natt i december 2023
Svar från Tonya 13 dec. 2023
Thanks for the review. I am happy you enjoyed your stay. Please come again soon.