Boendets fasad - kväll/natt

Recensioner av Crowne Plaza Lake Placid, an IHG Hotel

3.5 out of 5
Crowne Plaza Lake Placid, an IHG Hotel
101 Olympic Dr, Lake Placid, NY

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 778 av 1108 recensioner" "
8 - Bra i betyg. 227 av 1108 recensioner" "
6 - Okej i betyg. 61 av 1108 recensioner" "
4 - Dåligt i betyg. 32 av 1108 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 1108 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Peter

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Poor standard
The Hotel in general needs an update. Friendly frontdesk but standard of the room was very poor. Broken Windows and broken door. Old and dirty carpet. Procent not relevant to the poor standard.
Bodde här 2 nätter i juni 2023
Svar från Laurie Reservations Manager 27 juni 2023
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LAKE PLACID.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to provide a better experience in the future.

10/10 Fantastiskt

Krystin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location & view of the lake !
Bodde här 3 nätter i april 2024
Svar från Rich C. 29 apr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's great location and the beautiful view of the lake. Providing our guests with a memorable experience is our top priority, and we're thrilled that you had a pleasant stay with us.We hope to have the pleasure of welcoming you back for another enjoyable visit in the future.

10/10 Fantastiskt

Cory

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed our stay
Bodde här 1 natt i april 2024
Svar från R Stanton 26 apr. 2024
Thank you! We are so pleased you enjoyed your visit to Crowne Plaza Lake Placid. It was our pleasure to share the Adirondack Mountains with you! We hope you'll join us again, soon!

10/10 Fantastiskt

Colleen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very friendly. All areas of hotel were super clean.
Bodde här 2 nätter i april 2024
Svar från R Stanton 26 apr. 2024
Thank you for sharing your experience at the Crowne Plaza Lake Placid. It sounds like we checked all the boxes for an incredible stay with our clean accommodations, and friendly hospitality! We'll see you again next time you travel to Lake Placid!

10/10 Fantastiskt

Enmanuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från R Stanton 26 apr. 2024
Thank you got the 5 out of 5 review! We are so glad that we could provide you with a comfortable getaway to Lake Placid. Thank you for choosing Crowne Plaza Lake Placid and we hope to welcome you back again soon.

8/10 Bra

Gregory

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location with easy walking to the Olympic center and main street restaurants and shops
Bodde här 2 nätter i april 2024
Svar från Rich C. 25 apr. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our location worked well for you and that you found it convenient to explore the nearby attractions and dining options.If there are any areas where you feel we could have improved to earn that extra star, please don't hesitate to let us know. Your feedback helps us to continually enhance the guest experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Bra

Justin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff, peace and quiet and short walk to Main street.
Bodde här 1 natt i april 2024
Svar från Rich C. 25 apr. 2024
Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our staff to be accommodating and enjoyed the peace and quiet during your stay. It's also great to know that our location was convenient for exploring Main Street.If there are any areas where you feel we could have improved to earn that extra star, please feel free to share your feedback with us. We're always looking for ways to enhance the guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Fantastiskt

Margaret

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The view was spectacular, I also appreciated the short walk to the Herb Brooks arena.
Bodde här 3 nätter i april 2024
Svar från Rich C. 15 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and the rooms/lounge areas were great!
Bodde här 2 nätter i april 2024
Svar från Rich C. 15 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was so friendly and the hotel, pool and grounds were kept very clean during our 6 day stay. Highly recommend!
Bodde här 5 nätter i april 2024
Svar från Rich C. 11 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Kevin

We had 4 rooms that were all next to each other with views of Mirror Lake. We loved the facility, staff and proximity to the town. One minor constructive suggestion would be to add more seating at the bar and outside fire pit areas. Overall a great stay and we would highly recommend this hotel.
Bodde här 2 nätter i april 2024
Svar från Rich C. 11 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Marli

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful
Bodde här 1 natt i april 2024
Svar från Rich C. 11 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Christopher

Bodde här 1 natt i april 2024
Svar från Rich C. 25 apr. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

6/10 Okej

Christopher

Bodde här 2 nätter i mars 2024
Svar från Rich C. 22 apr. 2024
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We appreciate your honesty and regret that your stay did not meet your expectations.If there are any specific areas where we can improve or if you encountered any issues during your stay that you would like us to address, please feel free to reach out to our team directly. Your feedback is invaluable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Fantastiskt

Mary Helen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A skiers Mecca! We don’t ski but it did not matter. The facilities were awesome for that “lodge” feel which is what we were seeking. Located on top of a hill overlooking the lake with mountains in the background. We sat by the cozy fire looking out the wall of windows that looked out onto a view that looked like a postcard. The food was really good…the staff were welcoming and friendly. Very close to all the key things to do including the Olympic museum, shops, dining, and, if you’re into it, skiing. We will be back!! Ran into a guy on the elevator who said he has been there every year for the past 11 years and it’s easy to see why!
Bodde här 3 nätter i mars 2024
Svar från Rich C. 2 apr. 2024
Thank you for your glowing review and for choosing our hotel for your recent getaway! We're thrilled to hear that you enjoyed the cozy lodge atmosphere, stunning views, and delicious food during your stay. It sounds like you had a truly memorable experience, and we're delighted to have been a part of it.We're glad to know that you found our location convenient for exploring the local attractions, even if skiing wasn't on your itinerary. It's always wonderful to hear from returning guests like the gentleman you met on the elevator – their loyalty speaks volumes about the quality of our accommodations and service.We can't wait to welcome you back for another fantastic stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.

10/10 Fantastiskt

Nefertiti

Gillade: Renlighet och personal och service
The view from the hotel's Great Room of the Adironacks is out of this world
Bodde här 1 natt i mars 2024
Svar från Rich C. 2 apr. 2024
Thank you for your fantastic review! We're delighted to hear that you enjoyed the breathtaking views of the Adirondack Mountains from our Great Room. Providing our guests with unforgettable experiences is what we strive for, and we're thrilled that you found the scenery to be out of this world.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Bra

Megan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Rich C. 2 apr. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Stéphanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superbe. Près des boutiques et pas loin des High Peaks. Vue magnifique sur celles-ci. Les chiens sont les bienvenus.
Bodde här 1 natt i mars 2024
Svar från Rich C. 1 apr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

glenn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Rich C. 1 apr. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

2/10 Väldigt dåligt

Kris

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff was not helpful and our room was falling apart
Bodde här 1 natt i februari 2024
Svar från Rich C. 28 mars 2024
We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing exceptional service and comfortable accommodations is our top priority, and it is concerning to learn that we fell short of meeting your expectations.Please accept our sincere apologies for the lack of helpfulness from our staff and for any issues you encountered with your room. We take your feedback seriously and will investigate the concerns you have raised to ensure they are addressed promptly and effectively.We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 Bra

Brad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we turned on the room heater it really stank like burnt hair. Other than that it was great.
Bodde här 1 natt i mars 2024
Svar från Rich C. 25 mars 2024
Thank you for sharing your feedback with us regarding your recent stay. We are glad to hear that overall you enjoyed your experience with us. However, we apologize for the unpleasant odor you encountered when using the room heater. Please be assured that we will address this issue with our maintenance team to ensure it is resolved promptly.Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Fantastiskt

Randi

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It's a great property. Holds on to it's old charm but it is modernized as needed. Everyone and everything was great.
Bodde här 1 natt i mars 2024
Svar från Rich C. 25 mars 2024
Thank you for taking the time to leave such a positive review of your recent stay at our property. We are delighted to hear that you enjoyed our hotel's unique blend of old charm and modern amenities. It's fantastic to know that everything met your expectations and that you had a great experience with us.Your kind words mean a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all our guests, and we're thrilled to hear that we succeeded in delivering a memorable experience for you.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to the area.

8/10 Bra

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice view of Adirondacks
Bodde här 2 nätter i mars 2024
Svar från Rich C. 21 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Paul

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter
Absolutely love this place. Such a beautiful town. This hotel puts you right within walking distance of all the shops and restaurants. Room was clean and comfortable and the pool/spa was so nice. We will return next winter for sure
Bodde här 3 nätter i mars 2024
Svar från Rich C. 19 mars 2024
Thank you so much for your kind words and 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Fantastiskt

Julian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Rich C. 19 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

6/10 Okej

SCOTT

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Nice outside views lobby nice and coffee maker and free drinks in lobby was nice. No enforcement of conduct code,unsupervised children at night in halls, adults drinking to excess,broken lock on door at south entrance.
Bodde här 2 nätter i mars 2024
Svar från Rich C. 11 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the nice outside views, our lobby amenities, and the complimentary drinks provided.However, we deeply apologize for the issues you experienced with the conduct of some guests during your stay. Ensuring a comfortable and peaceful environment for all our guests is of utmost importance to us, and we regret that this was not adequately maintained during your visit. Rest assured, we take such matters seriously and will be reinforcing our conduct code policies with our team to prevent similar occurrences in the future.Furthermore, we apologize for the inconvenience caused by the broken lock on the door at the south entrance. Our maintenance team has been promptly notified to address and rectify this issue as soon as possible.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and hassle-free stay.

8/10 Bra

Benjamin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Vue incroyable!!!
Bodde här 2 nätter i mars 2024
Svar från Rich C. 11 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay and found the views to be incredible. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Leslie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place with a wonderful view. Great location. Clean. Onsite restaurant was very good. Enjoyed two meals there.
Bodde här 2 nätter i mars 2024
Svar från Rich C. 7 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. Only negative was the pool/hot tub area. It was way over capacity and kinda gross (likely due to the hockey tournament happening). But other than that the stay was great!
Bodde här 2 nätter i mars 2024
Svar från Rich C. 5 mars 2024
Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay overall. However, we apologize for the inconvenience you experienced with the pool/hot tub area being over capacity during your visit. We understand how important it is for our guests to have a pleasant and relaxing experience, and we regret that we fell short in this regard.We appreciate your understanding of the situation, especially during events like the hockey tournament, which can result in increased occupancy and usage of our facilities. Rest assured, we'll consider your feedback to ensure that we provide a more enjoyable experience for all our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience.

10/10 Fantastiskt

Cody

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i mars 2024
Svar från Rich C. 5 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

JF

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Rich C. 5 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Lorri

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Rich C. 5 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location but some rooms need updating.
Bodde här 2 nätter i februari 2024
Svar från Rich C. 29 feb. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's convenient location. We understand your concern about the need for updating some of our rooms, and please know that your comments have been noted. We continuously strive to enhance the experience for all our guests, and your input is valuable in this process. We appreciate your patronage and hope to have the opportunity to welcome you back in the future. If you have any further suggestions or specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Benjamin, Albany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool place for a winter vacation, kids loved the pool and good location
Bodde här 2 nätter i februari 2024
Svar från Rich C. 26 feb. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Rich C. 26 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful time. The views were perfect and we were able to walk everywhere in Lake Placid. Breakfast and dinner also pretty good and very convenient. The room is spacious and clean and has a microwave and small fridge! The facility itself is a bit old and needs a facelift, lots of strange smells. :)
Bodde här 4 nätter i februari 2024
Svar från Rich C. 23 feb. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you had a wonderful time and enjoyed the perfect views of Lake Placid during your stay.We're pleased that you found our location convenient for exploring the area on foot and that you enjoyed the meals provided as well. Additionally, we're glad that you found your room spacious, clean, and equipped with convenient amenities like a microwave and small fridge.Your comments regarding the condition of our facility are duly noted. We apologize for any inconvenience caused by the older appearance and any unusual smells you may have encountered. Rest assured, we take your feedback seriously and will look into addressing these issues to enhance the overall experience for our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Bra

Deborah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the staffed front desk. Everyone was very helpful. I called about a broken fridge and they were willing to come at 11pm at night but I said the next day was fine. I didn't like that there is only one way in and out of the building. I had a room at the other end of the building on the second floor and there was no elevator. Even though I was able to use a luggage cart, It was still a hassle to bring all my stuff to/from my car to the hotel room. The parking lot is huge but still ways walk from the front door but they let you park in the roundabout to load/unload.
Bodde här 2 nätter i februari 2024
Svar från Rich C. 23 feb. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you loved our attentive and helpful front desk staff. Ensuring our guests feel welcomed and supported is a top priority for us.We apologize for any inconvenience caused by the lack of an elevator near your room. Your feedback is important, and we understand that the distance from the parking lot to your room, even with the ability to use a luggage cart, made the process less convenient. We appreciate your understanding and will certainly consider ways to improve the overall accessibility for our guests.It's great to know that our team was responsive to your needs regarding the broken fridge, and we appreciate your flexibility in scheduling the repair.Thank you again for your valuable feedback. We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent view of Mirror Lake, Whiteface and the ADK mountains
Bodde här 2 nätter i februari 2024
Svar från Rich C. 23 feb. 2024
Thank you for taking the time to leave us such a glowing review! We're delighted to hear that you enjoyed the breathtaking views of Mirror Lake, Whiteface, and the Adirondack Mountains during your stay with us.Providing our guests with unforgettable vistas is one of the highlights of our location, and we're thrilled that you found it to be excellent. We hope that the stunning scenery added to the overall enjoyment of your visit.We truly appreciate your perfect rating and kind words. It would be our pleasure to welcome you back for another memorable stay in the future!

10/10 Fantastiskt

joseph

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 2 nätter i januari 2024
Svar från Rich C. 22 feb. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Bra

Marek, Johnson City

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location and walking distance to attraction
Bodde här 2 nätter i februari 2024
Svar från Rich C. 19 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Nina

Bodde här 1 natt i februari 2024
Svar från Rich C. 19 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Jian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice !
Bodde här 3 nätter i december 2023
Svar från RS 17 feb. 2024
We are delighted that you are enjoying your stay!

10/10 Fantastiskt

Tammy

Bodde här 2 nätter i februari 2024
Svar från Rich C. 21 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Renata

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Rich C. 13 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Rich C. 13 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Fantastiskt

Pawel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, restaurant and service.
Bodde här 2 nätter i februari 2024
Svar från Rich C. 12 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

Jolanta, Yonkers

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good 👍
Bodde här 2 nätter i februari 2024
Svar från Rich C. 12 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

Jolanta, Yonkers

Bodde här 4 nätter i februari 2024
Svar från Rich C. 13 feb. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Bra

Danielle

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
It’s a beautiful location and overall a nice experience! Areas for improvement-the rooms are a bit outdated so overpriced (they could use an update!), and the pool is cold (turn that up a few degrees more), and the pool deck is a hazard waiting to happen as it’s very slippery!
Bodde här 1 natt i februari 2024
Svar från Rich C. 12 feb. 2024
Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your comments and your rating of 4 out of 5.We're pleased to hear that you enjoyed our beautiful location and had an overall nice experience during your stay with us. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We apologize if you found the rooms to be a bit outdated. Your feedback regarding the need for updates is noted, and we will certainly consider this as we evaluate potential improvements to our accommodations.Additionally, we apologize for any inconvenience you experienced with the temperature of the pool and the slipperiness of the pool deck. Ensuring the safety and comfort of our guests is of utmost importance to us, and we will address these concerns promptly to prevent any hazards.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

8/10 Bra

Joan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great views of Mirror Lake and Whiteface Mountain from the room. Wi-Fi was horrible. Could not properly connect and when we were it was constantly dropping out.
Bodde här 1 natt i februari 2024
Svar från Rich C. 12 feb. 2024
Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your comments and your rating of 4 out of 5.We're delighted to hear that you enjoyed the great views of Mirror Lake and Whiteface Mountain from your room. It's wonderful to know that you had a positive experience overall during your stay with us.However, we apologize for the inconvenience you experienced with our Wi-Fi service. Providing reliable internet connectivity is important to us, and we're sorry to hear that you encountered difficulties with it during your stay. Please know that we will investigate the issues you've raised with our Wi-Fi service and take steps to address them promptly to ensure a better experience for our guests in the future.Thank you again for bringing this matter to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.