2/10 Väldigt dåligt
Teresa
Reste med sin partner
16 nov. 2025
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We reserved the most expensive room they had with all the bells and whistles and purchased add on packages for a 40th birthday. Reviewed and confirmed with the property that everything was good to go and taken care of. On arrival, Room temp set on 83. Rose petals wilted, Balloons were by pool half deflated, supposed to be in jacuzzi. Meat/cheese tray, chocolate strawberries were frozen in the fridge. Pool unclean with bugs and floaters. Paper burned off log and smoked up the room. Maintenance said it’s a smoke out and completely normal. Room change unsuccessful, dirty chemical filled pool and room smelled of cigarette smoke. Saturday, arcade out of tokens and unable to use, bowling alley out of order, couldn’t do archery because staff was hanging Christmas lights mid day. Then, that evening, Old man at front desk made comment let us know if you want the new room or not because someone could walk in on you since the rooms have already been switched in the system. Prepaid add on Champagne was not ready at supper nor the appetizer of egg rolls etc and were cold on arrival. Bartender was called to my table because we “had a question about wine”. Pre-ordered and paid champagne was not served until after we refused drink menu and other drink orders and we had to almost beg for it. Steak overcooked and cold on arrival. Chicken cordon blu plate was cold as well. Did not get the red velvet cake or strawberries at supper. Strawberries came at breakfast on day after everything was wro
Teresa
Bodde här 2 nätter i november 2025
