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Recensioner av Staybridge Suites Washington D.C.- Greenbelt, an IHG Hotel

3 out of 5
Staybridge Suites Washington D.C.- Greenbelt, an IHG Hotel
10500 Eastgate Drive, Lanham, MD

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 370 av 658 recensioner" "
8 - Bra i betyg. 140 av 658 recensioner" "
6 - Okej i betyg. 62 av 658 recensioner" "
4 - Dåligt i betyg. 35 av 658 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 658 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

4/10 Dåligt

BARCLAY, LANDENBERG

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice landscaping
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

angela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a really nice room. Everything was clean and the staff were very friendly. Some of the things in the room could have been better. The glass top stove was cracked, the lamp shade was cracked and chipped, the foot stool was lightly soiled with dirt, the closet door was missing, some furniture had wear marks, tub had chips of paint off. The breakfast was wonderful! The beds, bedspreads, pillows, and sheets were really nice. Despite some wear on items we had a fantastic stay!
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Joanne

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
All of your rooms very clean and nice
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Bertrand

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great room with everything I needed. Wonderful customer service.
Bodde här 2 nätter i maj 2024

8/10 Bra

Gregory

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They had pretty good breakfast that came with the stay.
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Darnell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Shalmai

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Kamar

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
I asked for a receipt of my deposit and they refuse to give me one!!
Bodde här 1 natt i april 2024
Svar från Ehab & Staybridge Suites team 27 apr. 2024
Dear Kamar,Thank you for taking the time to share your feedback with us. We truly appreciate your input.We understand your concern regarding the receipt of your security deposit. Please be assured that the security deposit is not a charge but a hold on the card, and unfortunately, we are unable to issue a separate receipt for it. However, if you require any further clarification or assistance regarding this matter, please don't hesitate to reach out to our front desk, and we'll be more than happy to assist you.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Fantastiskt

Nikita

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The property was very clean and the staff was very courteous. Whenever I am visiting I will definitely stay at this location again
Bodde här 1 natt i april 2024
Svar från Staybridge Suites team 27 apr. 2024
Dear Nikita,Thank you for your wonderful review! We're delighted to hear that you found our property very clean and our staff very courteous. We appreciate your loyalty and are thrilled to know that you'll choose to stay with us again on your future visits. We look forward to welcoming you back!Warm regards,

10/10 Fantastiskt

DELPHINE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean hotel and it is worth every penny. The staff were friendly, helpful and courteous. I would highly recommend this hotel.
Bodde här 1 natt i april 2024
Svar från Staybridge Suites team 27 apr. 2024
Dear Delphine,Thank you for your glowing review! We're thrilled you found our hotel nice, clean, and worth every penny. It's wonderful to know that our staff provided friendly, helpful, and courteous service throughout your stay. Your recommendation means the world to us, and we look forward to welcoming you back soon!Warm regards,

10/10 Fantastiskt

Karthick

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Karthick

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms are very neat and spacious
Bodde här 1 natt i april 2024
Svar från Staybridge Suites team 20 apr. 2024
Dear Karthick,Thank you so much for sharing your feedback with us.Kind regards.

6/10 Okej

Amy

Reste med familjen
Gillade: Renlighet
Front desk workers were hit or miss-some very friendly and helpful, others not so. Hotel guests were noisy and the cooking odors on some floors were overwhelming. Overall, a decent price and our room was clean and spacious for two people. Not bad overall but I’m not sure I’d stay here again.
Bodde här 2 nätter i april 2024
Svar från Staybridge Suites team 27 apr. 2024
Dear Amy,Thank you for sharing your feedback with us. We appreciate your kind words regarding our clean and spacious rooms at a decent price. We apologize for any inconsistency in service from our front desk team and any disturbances caused by noise or cooking odors. Your comments will be addressed internally to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Best regards,

10/10 Fantastiskt

Yevgen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect for bigger families
Bodde här 2 nätter i mars 2024
Svar från Staybridge Suites team 16 apr. 2024
Dear Yevgen,Thank you for rating us 5/5.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Staybridge Suites team 16 apr. 2024
Dear Michael,Thank you for rating us 5/5.

10/10 Fantastiskt

Nermin

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent from check in to check out. Friendly staff, great consumer service.
Bodde här 1 natt i mars 2024
Svar från Staybridge Suites team 31 mars 2024
Dear Nermin,Thank you so much for your amazing feedback.

8/10 Bra

Dan

Bodde här 1 natt i mars 2024
Svar från Staybridge Suites team 16 apr. 2024
Dear Dan,Thank you for sharing your feedback.

10/10 Fantastiskt

PATRICK, LAS VEGAS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Staybridge Suites team 13 mars 2024
Dear Patrick,Thank you so much for choosing Staybridge Suites and for your excellent rating.

8/10 Bra

Belda

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good overall
Bodde här 3 nätter i februari 2024
Svar från Staybridge Suites team 22 feb. 2024
Dear Belda,Thank you for sharing your feedback with us.

6/10 Okej

ishmael

Bodde här 1 natt i februari 2024
Svar från Staybridge Suites team 24 mars 2024
Dear Ishmael,Thank you for sharing your feedback with us.We look forward to welcoming you again soon

8/10 Bra

Jorge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i december 2023
Svar från Marzouk 10 jan. 2024
Dear Valued GuestThank you for taking the time to share your experience with us, we are delighted to hear that your stay was up to your expectations, we really appreciate your feedback, looking forward to welcoming you backWarm Regards

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023

4/10 Dåligt

Jennifer

Bodde här 3 nätter i december 2023
Svar från Staybridge Suites team 6 mars 2024
Dear Jennifer,Thank you so much for sharing your feedback with us.We look forward to welcoming you again soon.

10/10 Fantastiskt

Valildra

Bodde här 3 nätter i november 2023
Svar från Marzouk 22 dec. 2023
Thank you for taking the time to share your experience, we are so grateful to you.We appreciate your business, looking forward to hosting you again, enjoy your holiday

10/10 Fantastiskt

Clayton, Mamaroneck

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious at a good price. We enjoyed the comfortable beds. Two small things, towels are very small and smart TV would be nice to be able to stream something we subscribe to.
Bodde här 3 nätter i december 2023
Svar från Marzouk 22 dec. 2023
Thank you for taking the time to share your experience, We do appreciate your business, we will take your feedback into consideration.We are looking forward to seeing you again.Enjoy your Holiday

8/10 Bra

Jasmine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Ehab & Team 25 dec. 2023
Dear Jasmine,Thanks a million for your amazing feedback.#ComeBckSoon

10/10 Fantastiskt

Kenneth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly and accommodating. We enjoyed our stay in a clean modern room.
Bodde här 3 nätter i oktober 2023
Svar från Ehab & Team 25 dec. 2023
Dear Kenneth,Thanks a million for your amazing feedback.#ComeBckSoon

10/10 Fantastiskt

Bruno

Bodde här 4 nätter i oktober 2023
Svar från Ehab & Team 25 dec. 2023
Dear Burno,Thanks a million for your amazing feedback.#ComeBckSoon

10/10 Fantastiskt

ROBERT

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Keith G
Easy check in. Enjoyed the daily breakfast.
Bodde här 4 nätter i augusti 2023

6/10 Okej

Hanako

Bodde här 5 nätter i augusti 2023

10/10 Fantastiskt

Tahirah

Reste med familjen
Gillade: Boendets skick och faciliteter
I always book her for my daughters birthday! However my parents were visiting from NC this past weekend. I booked here for them and they LOVED IT!
Bodde här 2 nätter i augusti 2023

8/10 Bra

Shannan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I stayed for one night. The water pressure in the shower was entirely too low. I like nice showers the pressure was so low. It was hard to get all the soap off. Sofa bed was nothing springs. It was close to fed ex field. However I wouldn’t stay if we had to use the sofa bed or if all the rooms has bad water pressure
Bodde här 1 natt i augusti 2023

6/10 Okej

Rodliz

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I was so disappointed with the stay!! We were put on a first floor room and had no privacy woth people walking by. Carpets look like they haven't been cleaned in a while. There were holes in the furniture, and a Daddy long legs spider in the room. Breakfast - took too long for refills and to get forks.
Bodde här 1 natt i juli 2023

8/10 Bra

Matt

Reste med familjen
Gillade: Renlighet
Staff seemed inconvenienced by breakfast crowd (though it was a nice breakfast). The hotel was mostly clean, the laundry room was half operational (but free), the outside areas were not cleaned or maintained, the room was clean but very small for a suite. Don't expect to be able to use the kitchenette, the fridge is good sized but the rest of the space was so tiny it was unusable. Ok for a couple nights.
Bodde här 3 nätter i juni 2023

2/10 Väldigt dåligt

Kimberly, Pompano Beach

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I made a reservation with this property in error. Within a 12 hour time frame of realizing my mistake, I contacted expedia and the hotel itself to get cancel and get reimbursed. Expedia did their very best to help, but the hotel was not willing to compromise. Therefore, I had to pay the full amount owed for the 2 night stay even though I stayed at another hotel 20 minutes away. I have been using Expedia for hotel accomodations for years and I have NEVER had a hotel be so unwilling to accomodate a guest. Never again will I use Staybridge.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Kevin, Philadelphia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 1 natt i juni 2023

8/10 Bra

Lindsay

Bodde här 1 natt i juni 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Only cleaned once a week
Beds were hard. Shower door was missing. Water leaked from above bathtub. They only clean the rooms once a week. Exorbitant price for what we got.
Bodde här 8 nätter i juni 2023

2/10 Väldigt dåligt

Stacey

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Checked in with my teen granddaughters for a college tour. Walking to our rooms we heard a party going on in one room and an extremely loud TV coming from another. There were pizza boxes and other trash outside of at least one quarter of the rooms as we walked down the corridor. We were given rooms across from each other as requested but one of the rooms was occupied. The occupant was obviously living there. They came at us with sticks after we entered. It was apparent quickly that this was a "welfare" hotel. We were given another room but not on the same floor. As we approached that room there was a 17-20 year old man who didn't speak English trying to get into that room! I do speak Spanish though and he told me in that he came there from Texas. I told him that the room was assigned to us and he left but I reported it to the front desk and was told he was put out and should not have been on the property. So he was put out and because there was no security, he was able to just walk right into the hotel. The room was clean and what I expected at an IHG property but my husband woke up with two bites on his arms! The breakfast was awful. I wouldn't stay here for free.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

mary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2023

8/10 Bra

Mark

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, but....
Nice hotel, friend staff. Only thing...why was front desk unable to give me a printed invoice or receipt at checkout? Or at least an emailed recept/invoice?
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2023

8/10 Bra

Elsie

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet och personal och service
The staff was very friendly. The room was big but there were some discrepancies within the room. The bathroom door would not shut, cracked mirror in one room, and the room was not that clean.
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kidd
They said Wifi for the hotel but it didn't work. Also they had no power in the hotel for 2 days so it was very uncomfortable and it was no communication. In order ti find out what was going on had to go to the front desk and inquire about it
Bodde här 3 nätter i april 2023

2/10 Väldigt dåligt

Kathleen

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No power, no AC, no hot water…. Couch smelled like urine- awful
Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Charlie

Reste i grupp
Gillade inte: Personal och service
There was a power outage during my visit so I could not check-in as planned. It is understandable that the power outage was not within the hotel's control. HOWEVER, the staff did not seem to be sympathetic or even moderately helpful with the situation even as limiting as it was in terms of what they could do.
Bodde här 2 nätter i april 2023

6/10 Okej

Kathleen

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It was ok. Staff were nice. Breakfast was decent. But no one cleaned our room even minimally like to give fresh towels or change garbage even though I asked twice. The fitness room smelled so bad that I didn't want to use it.
Bodde här 4 nätter i april 2023

8/10 Bra

Sommay

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
convenient, close to shopping area, too expensive
Bodde här 2 nätter i april 2023