Hotell i Lansing

“Front desk associates all very nice and accommodating”

“Did not get a room that was paid for”

“I rarely leave negative reviews, but this hotel was so disgusting that I feel obligated to warn other travelers. From the moment we walked through the front doors, I was horrified. The carpet in the lobby and hallways was absolutely filthy. I have never seen hotel carpet in such poor condition. It looked like it hadn't been cleaned in years and made an awful first impression. Unfortunately, the room was even worse. Everything was outdated, worn out, and visibly dirty. There were stains on the...

“I booked a smoking room and got a non smoking room then I had made.food for me.and my partner to save in good cost and couldn't even use the microwave because it was broken had no tables or chairs to sit at no coffee pot couldn't watch TV because you had to pay to watch the TV and the place had roaches and I was not able to get my money refunded as I couldn't stay there it was that unpleasant”

“Check in was fast and the staff were friendly and helpful. Breakfast was okay, standard food, they had a pancake maker.”

“Decent rooms”

“I have stayed at other Sonesta locations, but this property did not appear to be ready for guests. There were areas where chunks of paint were missing or just not covered, among other things and it made the room look dirty. There was mold in the shower. The elevator smelled. There was water dripping from the lights behind the front desk. Also, there was a storm this night, so it knocked out the power in the entire hotel, so the room got hot because there was no AC. I understand that is out of...

“Staff was very helpful and room was clean 👌”

“Trevligt och välbemötande. ”

“Hotel room was disgusting, sheets had stains bathroom not clean… front desk staff was VERY nice though. We ended up leaving and getting a refund”

“Esta el hotel en muy malas condiciones para una emergencia es pasable pero no para un buen viaje”

“Was very quiet and comfortable and had the best shower!”

“When we entered our room, the air was damp and we realized the carpet was wet. When I called the front desk, they said it had been shampooed that day. Unfortunately, they did not turn on any fans or the a/c system to run the fan, so the moisture had accumulated in the air in the room until it felt damp like a high humidity day. The bedding felt damp as did our clothes the following morning. They said they could not move us because they were full, and they did not register our complaint.”

“Was happy with our stay.”

“The staff was great.”

“All over good experience”

“The suite was terrible. It was crowded, the carpet seemed dirty. The sofa bed mattress was old and stained. The blanket given was stuck together with something blue. The queen bed had a lumpy mattress which hurt my back. Hot water smelled like sulphur. There was mold on the floor near the tub. I’ve stayed here before in different kind of room and it was lovely. This room was unsatisfactory. The staff here is so pleasant. What a shame that this room was not up to standard.”

“Bra rum och särskilt till priset. Mycket trevlig personal som hjälpte oss att checka in. Lite bullrigt från vägen och trist frukost, men överlag en bra upplevelse! ”