Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 85 av 663 recensioner" "
10 - Fantastiskt
85
8 - Bra i betyg. 88 av 663 recensioner" "
8 - Bra
88
6 - Okej i betyg. 116 av 663 recensioner" "
6 - Okej
116
4 - Dåligt i betyg. 131 av 663 recensioner" "
4 - Dåligt
131
2 - Väldigt dåligt i betyg. 243 av 663 recensioner" "
2 - Väldigt dåligt
243
5,2/10
Renlighet
6,2/10
Personal och service
5,0/10
Bekvämligheter
4,8/10
Boendets skick och faciliteter
5,2/10
Hållbarhet
Recensioner
2/10 Väldigt dåligt
Janelle
Reste med sin partner
29 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bathrom door had a hole through it. Shower wallpaper was coming off. The towels had stains all over them. Tv in the room didnt work. The fridge had a horrible smell. The housekeeper was rude. She was practically kicking us out 2hrs before check out. She literally stood outside the door. Talked to her colleague in Spanish about us still being there thinking i probably didn't understand what she was saying.
Janelle
Bodde här 2 nätter i april 2024
Svar från Hotel Management 29 apr. 2024
Dear Janelle, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
10/10 Fantastiskt
phillip
28 apr. 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
phillip
Bodde här 1 natt i april 2024
6/10 Okej
Ronaldo
Reste med familjen
22 apr. 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Like - very nice concept.
Dislike - key card system is faulty,
facilities, rooms, fixtures need maintenance,
outdoor garbage/trash bins should be covered.
Ronaldo
Bodde här 1 natt i april 2024
Svar från Hotel Management 24 apr. 2024
Dear Ronaldo, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time and enjoyed your time with us. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks for updates are shared with our concerned staff for action. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
6/10 Okej
Ronaldo
Reste med familjen
22 apr. 2024
Gillade: Personal och service och bekvämligheter
The door to the room was unsafe, we had constant problems with the keys. The hallways were dirty and trash bins in the hallways were not covered and unsanitary. The furniture in the rooms was outdated, broken and not in good condition. The kitchen and bathroom sinks and bathtub drain very slowly. The air condition vent was filthy. There were roaches in the room. Noise from other guests throughout the night. The key does not work to enter then door to the laundry room. The grab and go breakfast is very limited, is depleted quickly and does not provide good choices.
Ronaldo
Bodde här 5 nätter i april 2024
Svar från Hotel Management 24 apr. 2024
Dear Ronaldo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2/10 Väldigt dåligt
kevin
22 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not friendly staff
kevin
Bodde här 7 nätter i april 2024
Svar från Hotel Management 25 apr. 2024
Dear Kevin, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management
2/10 Väldigt dåligt
Samuel
Reste med familj och småbarn
21 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is falsely advertised on Expedia. The pictures are very deceiving as to what property and rooms look like. I booked a non smoking hotel and the room had a disgusting cigarette odor. The floors were dirty. The fridge was not clean. The restroom light did not work and the toilet had poop in it. We immediately walked out and asked the front desk clerk to refund the money because we were not staying in that disgusting room but she refused to refund any money. I will never book another room in an Extended Stay America. I wish I could give this hotel 0 stars!
Samuel
Bodde här 1 natt i april 2024
Svar från Hotel Management 25 apr. 2024
Dear Samuel, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. After checking with the team, it is found that the refund has already been initiated and might be reflected in your account soon. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management
8/10 Bra
Veeresh
21 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Veeresh
Bodde här 1 natt i april 2024
10/10 Fantastiskt
Carla
18 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Carla
Bodde här 7 nätter i april 2024
10/10 Fantastiskt
Martin
Reste med familjen
15 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just grate in all service and location
Martin
Bodde här 8 nätter i april 2024
2/10 Väldigt dåligt
Maria Lorraine
Reste med familjen
8 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bathroom is dirty
Maria Lorraine
Bodde här 1 natt i april 2024
Svar från Hotel Management 9 apr. 2024
Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
10/10 Fantastiskt
james
Reste med familjen
6 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Property looks a little dated but it’s nice to be away from the Strip. Within walking distance of Walgreens and dining!
james
Bodde här 1 natt i april 2024
Svar från Hotel Management 7 apr. 2024
Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management
2/10 Väldigt dåligt
Izik
31 mars 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst place in Las Vegas to stay
Izik
Bodde här 1 natt i mars 2024
Svar från Hotel Management 2 apr. 2024
Dear Izik, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management
2/10 Väldigt dåligt
Debra
Reste med familjen
31 mars 2024
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Awful!! We had a double bed not a queen. The bathroom had urine on the floor and we had to clean it up! The couch was so uncomfortable and hard!! Will definitely not come back to this one!
Debra
Svar från Hotel Management 1 apr. 2024
Dear Debra, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
6/10 Okej
Sylvia, Inglewood
Reste med sin partner
27 mars 2024
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Sheet were stain , smell like smoke in room . Overall for the price , not bad but not good
Sylvia
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 28 mars 2024
Dear Sylvia, We apologize for the cleanliness and odor issues you encountered during your stay. Your feedback regarding the stain on the sheet and the smell of smoke in your room is concerning, and we regret any discomfort caused. We have a strict policy for smoking and have designated areas as such. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management
2/10 Väldigt dåligt
Amanuel
Affärsresenär
24 mars 2024
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Terrible smell
Amanuel
Bodde här 1 natt i mars 2024
Svar från Hotel Management 24 mars 2024
Dear Amanuel, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management
10/10 Fantastiskt
MUTHUUKARUPPAN
15 mars 2024
MUTHUUKARUPPAN
Bodde här 2 nätter i mars 2024
4/10 Dåligt
Maria
Reste i grupp
5 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
The room smelled heavily of cigarettes. No (non-smoking room) option given. The mattress on the fold out couch was stained, uncomfortable, and smelled. There was no trash can inside the entire room. The furniture had obvious damage initially walking in. Examples are the coffee table with a ring caused by liquid, a damage dresser drawer, and damage to the head board. The water in the shower/tub drained super slow.
Maria
Bodde här 1 natt i mars 2024
Svar från Hotel Management 6 mars 2024
Dear Maria, Thank you for sharing your review and the details surrounding your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management
2/10 Väldigt dåligt
JORGE EDUARDO
Reste med familjen
4 mars 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst election near of Las Vegas center. Not recommended
JORGE EDUARDO
Bodde här 1 natt i mars 2024
Svar från Hotel Management 5 mars 2024
Dear JORGE EDUARDO, Thank you for staying with us. We regret that you did not like our location. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help make your stay enjoyable.Sincerely,Hotel Management
10/10 Fantastiskt
Edilberto
3 mars 2024
Edilberto
Bodde här 2 nätter i februari 2024
4/10 Dåligt
david
3 mars 2024
david
Bodde här 3 nätter i februari 2024
10/10 Fantastiskt
Yolanda
28 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Check In Man Was The Best So Polite And Sweet Even When Checked Out I Believe His Name Is Jeremy awesome
Yolanda
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 29 feb. 2024
Dear Yolanda, We're thrilled to hear that Jeremy provided exceptional service during your stay at Extended Stay America! Our priority is providing courteous and friendly service, and we're delighted that Jeremy made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
10/10 Fantastiskt
Peter
Reste med familjen
26 feb. 2024
Gillade: Renlighet och personal och service
Very servicable at a good rate.
Peter
Bodde här 1 natt i februari 2024
Svar från Hotel Management 26 feb. 2024
Dear Peter, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. We appreciate you finding us reasonably priced. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
6/10 Okej
Kelly
Reste med sin partner
25 feb. 2024
The room next door was loud. I don't kno if there's kid's running around or grown adult 🤔. But other then that it was ok.
Kelly
Bodde här 1 natt i februari 2024
Svar från Hotel Management 26 feb. 2024
Dear Kelly, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management
10/10 Fantastiskt
Vanessa
Reste med familjen
22 feb. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Las instalaciones son un tanto antiguas, sin embargo cumplió con mis expectativas que era tener una cocina.
Excelente ubicación para usar transporte público, el personal es muy amable.
Y lo más importante no cobra resort fee.
Vanessa
Bodde här 6 nätter i februari 2024
2/10 Väldigt dåligt
Sara
Reste med familjen
21 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was absolutely filthy - the floors, the walls, under the beds and couch were all so dirty. We were told there would be a grab and go breakfast. Nothing was ever laid out in the lobby and when we asked for help, the attendant was put out for our request for breakfast items. We were there four nights and needed clean towels. She refused to switch out all four and only let us have two new clean towels because she said the clean towels weren't folded. She was rude and unhelpful. Do not stay here.
Sara
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 22 feb. 2024
Dear Sara, Thank you for sharing your review. We apologize for any inconvenience caused by the cleanliness issues and our staff being rude and not responsive to your request. Your feedback is essential, and we will address these concerns with our associates to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing the quality service and accommodations you deserve.Sincerely,Hotel Management
8/10 Bra
Amairani
19 feb. 2024
Gillade: Personal och service
Noisy and restock breakfast bar.
Amairani
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 19 feb. 2024
Dear Amairani, Thank you for choosing Extended Stay America. We appreciate your feedback. We apologize for any noise disruption during your stay and for any inconvenience related to the breakfast bar. Your comments are important, and we will address these issues to enhance the overall guest experience. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management
10/10 Fantastiskt
Humberto
Reste med sin partner
17 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me gusto
Humberto
4/10 Dåligt
Avrey
14 feb. 2024
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Avrey
Bodde här 1 natt i februari 2024
8/10 Bra
Nary
13 feb. 2024
Gillade: Personal och service
Nary
Bodde här 3 nätter i februari 2024
2/10 Väldigt dåligt
Laura
Reste med familjen
11 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is rude ( except for the lady in the Night Shift but she was just overwhelmed) short staffed, the rooms smell awful, there was no hot water in our room, the gym is a joke.
Laura
Svar från Hotel Management 12 feb. 2024
Dear Laura, Thank you for sharing your concerns with us. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback regarding the staff, room conditions, and amenities is crucial to our ongoing improvement efforts. We will address these concerns to ensure a more pleasant experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
2/10 Väldigt dåligt
Augusto
Reste med familjen
25 jan. 2024
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Augusto
Bodde här 1 natt i januari 2024
2/10 Väldigt dåligt
Michele
25 jan. 2024
Michele
Bodde här 1 natt i januari 2024
2/10 Väldigt dåligt
David
Affärsresenär
25 jan. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Had to change rooms 3 times. first 2 rooms were dirty and broken drapes and stained sheets.
David
Bodde här 1 natt i januari 2024
Svar från Hotel Management 26 jan. 2024
Dear David, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by switching rooms after your arrival. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
4/10 Dåligt
James
24 jan. 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Try some other place
Not up to standard
James
Bodde här 1 natt i januari 2024
Svar från Hotel Management 25 jan. 2024
Dear James, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
2/10 Väldigt dåligt
paul
15 jan. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
paul
Bodde här 4 nätter i december 2023
6/10 Okej
Bryant
8 jan. 2024
Gillade: Renlighet
Gillade inte: Personal och service
Bryant
Bodde här 1 natt i januari 2024
8/10 Bra
Jo Ann
7 jan. 2024
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
My Experience at Extended Stay Valley View- Las Ve
The stay was fine but unfortunately I became sick. Instead of checking out on the second, I notified the front desk because of my illness I would be checking out a day early. The lady told me that I would not receive a refund so she would officially check me out the following day. I thought that was unfair because I didn’t ask to get sick. I will never book at an extended stay any more. As soon as I arrived home I did go to urgent care. I do have a prescription for my illness.
Jo Ann
Bodde här 2 nätter i december 2023
10/10 Fantastiskt
Lorena
Reste med familjen
3 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lorena
Bodde här 1 natt i december 2023
6/10 Okej
Claradina
Reste med familjen
11 dec. 2023
The property was standard. But the free breakfast I was expecting more.
Claradina
Bodde här 2 nätter i december 2023
Svar från Hotel Management 12 dec. 2023
Dear Claradina, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
10/10 Fantastiskt
Elvio
10 dec. 2023
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Elvio
Bodde här 1 natt i december 2023
6/10 Okej
azucena
10 dec. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst stay ever! The room was dirty, it wasn't what I booked. Bed was worse then sleeping on the floor, the air unit was horrible. We found dirty socks in the room and the floor was dirty.
azucena
Bodde här 1 natt i december 2023
Svar från Hotel Management 11 dec. 2023
Dear azucena, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
2/10 Väldigt dåligt
Sanju
10 dec. 2023
Gillade inte: Renlighet och personal och service
The place is very dirty especially bed and sofa. Their is less then options in breakfast. Waste of money
Sanju
Bodde här 1 natt i december 2023
Svar från Hotel Management 17 dec. 2023
Dear Sanju, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
2/10 Väldigt dåligt
ROBERT, MINNEAPOLIS
9 dec. 2023
ROBERT
Bodde här 1 natt i december 2023
6/10 Okej
Neil
Affärsresenär
6 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vegas stay
Dirt under the bed, matrices and pillows uncomfortable. Drawer broken in bedroom, no ice machine, vending machines only at front desk, no blow drier in room. Empty cupboards no cups coffee in room, tv's not working, remotes not working, holes in doors in bathroom,
Neil
Bodde här 2 nätter i december 2023
Svar från Hotel Management 7 dec. 2023
Dear Neil, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
2/10 Väldigt dåligt
Ana
Reste med familjen
5 dec. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would not take my dog to stay!
Towels were so badly stained we postponed showering at friends house. The lovely font office asked to bring the towel to them
For exchange! No house keeping during the stay. No chance to change the room. I blame Expedia for this screw up!
Ana
Bodde här 2 nätter i december 2023
Svar från Hotel Management 7 dec. 2023
Dear Ana, Thank you for staying with us and leaving a review. We sincerely apologize for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
8/10 Bra
Chartae
4 dec. 2023
Chartae
Bodde här 1 natt i december 2023
2/10 Väldigt dåligt
Yalonda
Reste med familjen
3 dec. 2023
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Yalonda
Bodde här 4 nätter i november 2023
2/10 Väldigt dåligt
Richard
3 dec. 2023
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Horrible experience
Check in was great. Entry to room, door was difficult (door handle lock is messed up). There was no trash can in the room which was really annoying. Sink and tub was dirty. Tub wouldn't drain properly. And there was huge miscommunication with that crew. Cleaning lady barged in on my wife and i. It was so embarrassing. She said that her paper work showed that the room was vacant already.
Richard
Bodde här 1 natt i december 2023
Svar från Hotel Management 7 dec. 2023
Dear Richard, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
4/10 Dåligt
April
Reste med sin partner
3 dec. 2023
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
You get what you pay for. Breakfast is a muffin with some oatmeal and coffee or teas. Room was ok, bathroom was dirty. There was only a bedsheet and thin blanket for the bed. There was a constant popping noise in the ceiling, staff was aware and said it was due to colder temps affecting the hotel pipes. There was a dying cockroach on the floor too. If you’re trying to avoid paying for an overpriced hotel on the strip that’s within walking distance of the strip, this is your no nonsense hotel.
April
Bodde här 2 nätter i november 2023
Svar från Hotel Management 7 dec. 2023
Response - Dear April, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
6/10 Okej
Sarah
Reste med familjen
17 nov. 2023
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Good customer service but the room was run down. There was a literal hole in the top of the dresser and a drawer that wouldn’t open. The outlet in the vanity did not work at all, which made styling my hair much harder. The bed was comfortable, and we didn’t have any problems with loud guests, so that was a plus.
Sarah
Bodde här 2 nätter i november 2023
Svar från Hotel Management 18 nov. 2023
Dear Sarah, Thanks for your kind comments regarding our devoted staff and room comfort. However, we are disappointed you had issues with a few of our property facilities. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. Sincerely, Hotel Management