5 bars/lounges, 2 poolside bars
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Recensioner av Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 1436 av 2704 recensioner" "
8 - Bra i betyg. 617 av 2704 recensioner" "
6 - Okej i betyg. 298 av 2704 recensioner" "
4 - Dåligt i betyg. 179 av 2704 recensioner" "
2 - Väldigt dåligt i betyg. 174 av 2704 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Anna

Reste med familjen
My hubby and I will not be returning to this hotel. There was a roach in the bathroom and sink was backed up. The TV remote wasn’t working.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Dina Rae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

KJ

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Kori

Reste med familjen
Hotel was clean and staff were helpful and friendly
Bodde här 2 nätter i april 2024
Svar från Renee 1 maj 2024
Thank you, Kori! We appreciate your kind words and will be sure to share with the rest of the Palms team. We value your time and feedback, and we would love for you to come back again soon! Most Sincerely,Guest Experience Team

4/10 Dåligt

Jerritt

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Oscar at the front desk was extremly rude during check in
Bodde här 2 nätter i april 2024
Svar från Palms Guest Experience 30 apr. 2024
Hello Jerritt, thank you for taking the time to provide us with your feedback. We're sorry to see you encountered service quality issues with one of our team members. Your comment has been sent to management to be addressed. Thank you for bringing this to our attention.

10/10 Fantastiskt

Shaun

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing bad to say about my stay. I just wish there was a fridge in my ivory suite. Other than that I have nothing negative to say. I had a great stay. Will definitely stay there again.
Bodde här 4 nätter i april 2024
Svar från Renee 30 apr. 2024
Hello Shaun,Thank you for sharing your feedback with us. We appreciate your patronage and will pass along your comments and suggestions with our team. We hope to welcome you back again soon! Most Sincerely,Guest Experience Team

10/10 Fantastiskt

Niels Ole

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super quick check in and nice host
Bodde här 1 natt i april 2024
Svar från SM 30 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Nongnut

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ข
Bodde här 1 natt i april 2024
Svar från SM 30 apr. 2024
Thank you for the feed back

8/10 Bra

Kia Pao

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Viva Las Vegas @Checked into Palms C. was slow with one worker and lines were long and this was after 10pm. Same thing at early checkout with long lines and one Service rep. Rooms were great, updated with nice view of the strip hotels. Indoor restaurants were nice along with casino floor not too busy. Sux that 2 Pool were still closed, will need a car to get around due to hotel off the strip. Plenty of restaurants and shopping in surrounding areas. Got a Room price Deal so for the stay 4/5 *
Bodde här 3 nätter i mars 2024
Svar från SM 30 apr. 2024
Thank you for the feed back

6/10 Okej

Jeffrey

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
We enjoyed the price for the suite and the pool area. The smell in the casino and common areas was horrid however. It was a mixture of overpowering perfume and smoke. It was so off putting we most liked will not stay here again
Bodde här 1 natt i april 2024

8/10 Bra

Tanisha

Reste i grupp
Gillade: Renlighet och personal och service
Had a great experience for my first time in Vegas but didn’t like that there was no mini fridge to use and no coffee maker/kettle and I’m forced to buy the stuff at the hotel. When I think of Vegas I think of “ the best of the best” and the room and the room amenities was not as great as I expected but I still had a great time.
Bodde här 5 nätter i april 2024
Svar från SM 28 apr. 2024
Thank you for the feed back

2/10 Väldigt dåligt

Teneka

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Palms hotel has bed bugs
Bodde här 2 nätter i april 2024
Svar från SM 27 apr. 2024
Thank you for feed back

8/10 Bra

Real

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, nice room in fantasy tower. Far from the strip so require taxi
Bodde här 4 nätter i april 2024
Svar från SM 27 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Yayoi, San Jose

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was great, much better than expected. Location is in the middle of industrial area
Bodde här 1 natt i april 2024
Svar från Palms Guest Experience 26 apr. 2024
Hello Yayoi, thank you for choosing to stay with us. We're happy to see you enjoyed your overall experience with us. We welcome you back!

2/10 Väldigt dåligt

Aaron

Reste i grupp
Gillade inte: Renlighet, personal och service och bekvämligheter
Extremely disappointed and out of the six properties, we tried out and plan to review for our travel social media channels. This is our first negative review in Las Vegas. Valet was slow, but friendly. Location isn’t the best but I’m not gonna ding them for that because I know the area Other Hotel guest were exactly the best people but overall still fine Front desk, staff, and whoever handles everything with check-in and assign in the rooms was pretty terrible across-the-board The room wasn’t ready that’s fine. It should take a couple minutes like they said an hour and 10 minutes later it was finally ready. For later, check out because we weren’t able to check in time so I think it’s reasonable to expect an hour of later check out time that wasn’t granted. Everything is closed relatively early The biggest issue, however, is with the room we were showering and the drain for the Shower was pretty slow and was backed up. OK we can deal with a slow drain. Not a big deal. However, five minutes later when we were brushing our teeth a couple minutes later Water started backing up and the sink drain and then seconds after that black sludge like stuff started coming up and smelled in the other sink next to us that was absolutely disgusting and then it started to come out through the bathtub so the entire plumbing system in the unit is completely backed up. Way too late to do anything about it, but we’ll see what staff do but otherwise not a great stay whatsoever. T
Bodde här 1 natt i april 2024
Svar från SM 26 apr. 2024
thank you for the feed back

10/10 Fantastiskt

Kevin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 2 nätter i april 2024
Svar från SM 26 apr. 2024
Thank you for the feed back

2/10 Väldigt dåligt

Gino

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Palms Guest Experience 26 apr. 2024
Hello Gino, we're sorry as it appears you did not have a pleasant experience with us. We strive to meet the needs of all our guests, and we're so sorry we fell short of meeting yours.

6/10 Okej

Van

Reste med familjen
Gillade inte: Personal och service
Ok
Bodde här 1 natt i april 2024
Svar från SM 26 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

michel

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från SM 26 apr. 2024
Thank you for the feed back

6/10 Okej

Colette

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The room we had, which was a double Queen in the Ivory tower, needed some attention. The curtains were torn, the bathroom faucet had hard water buildup, the office chair was peeling, the pillow case had a hole in it. We expected better from this resort.
Bodde här 1 natt i april 2024
Svar från SM 26 apr. 2024
Thank you for the feed back

6/10 Okej

Anne

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Used cooler in the room for a few personal items. I was charged for using it. There was no note on door stating that a fridge could be rented and moving items from cooler would be a charge. There was $44.22 a night resort fee. That was never mentioned when i checked in or made the reservation. Waited for ever to get a waitress in the casino.
Bodde här 4 nätter i april 2024
Svar från SM 26 apr. 2024
Thank you for the feed back

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was quiet hot when we entered as the AC was off, and we were never able to get it to cool down a comfortable temperature. Room itself was nice and clean, the bed was just ok, I have slept in much more comfortable beds in hotels/casinos. One nitpick, the toilet paper was razor thing and felt like sandpaper, worst TP in a room in a long while.
Bodde här 1 natt i april 2024
Svar från Palms Guest Experience 23 apr. 2024
Hello David, thank you for providing your feedback. We will take notes and share them with the appropriate departments to remedy these issues for future guests.

10/10 Fantastiskt

justin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s nice that it’s off the strip easy access in and out quiet less hectic
Bodde här 1 natt i april 2024

6/10 Okej

Michael, Peoria

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från SM 23 apr. 2024
Thank you for the feed back

4/10 Dåligt

Saraya

Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It was an okay property. Was here for a wedding at the property so chose the location due convenience to that however I would never stay here again and I’ve been coming to Vegas for 15 years. Rooms need renovations and upon arrival the first room I checked into was dirty with stains (I have photos to prove) - moved me to another room more stains however less than the other. Overall gross however the fantasy suites are way better - don’t book their regular rooms ever if you choose to stay here. Huge difference in comparison. Wish I knew that prior to booking because their regular rooms are heinous. Overall won’t ever stay here again but the staff is really nice and wonderful. The only win of the property. Employees in Vegas are amazing. But take your money elsewhere so many better options.
Bodde här 3 nätter i april 2024
Svar från SM 23 apr. 2024
Thank you for the feed back

6/10 Okej

amy

Gillade: Renlighet och personal och service
Reasonable off strip option in a good location. Good water pressure in the shower, but the hotel shampoo/conditioner is trash. Mattress slid off the bed frame every time I got on or off the bed, can’t set the actual temperature in the room (at least in the ivory tower). Great blackout curtains
Bodde här 2 nätter i april 2024
Svar från Renee 22 apr. 2024
Hello Amy, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.Guest Experience Team

6/10 Okej

SAKSHI

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från SM 23 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Jacqueline, Santa Clarita

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the steak house.
Bodde här 1 natt i april 2024
Svar från SM 22 apr. 2024
Thank you for the feed back

8/10 Bra

Monnica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good visit
Bodde här 3 nätter i april 2024
Svar från SM 22 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Hana

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great amenities and wonderful customer service! Spa, restaurant options, movie theater, pool, bar with a fabulous view!
Bodde här 2 nätter i april 2024
Svar från Renee 21 apr. 2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

10/10 Fantastiskt

Du

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good service
Bodde här 1 natt i april 2024
Svar från SM 23 apr. 2024
Thank you for the feed back

6/10 Okej

HONG

Reste med sin partner
Linen is dirty and facial wash tub is clog.
Bodde här 1 natt i april 2024
Svar från SM 21 apr. 2024
Thank you for your feed back

10/10 Fantastiskt

Sumit

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice casino and restaurant options
Bodde här 3 nätter i april 2024
Svar från Renee 21 apr. 2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

8/10 Bra

Sadeek

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 3 nätter i januari 2024
Svar från SM 20 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Christina

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.
Bodde här 1 natt i april 2024
Svar från SM 20 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

christina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very safe and friendly atmosphere
Bodde här 4 nätter i april 2024
Svar från Renee 19 apr. 2024
Hello Christina, We are so happy to hear you enjoyed your stay with us and experienced a safe and comfortable stay. We hope to welcome you back.

4/10 Dåligt

Raylene

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The overall cleanliness and odor of the restroom should have been in better conditions. The shower pressure was very weak. Those would be my main concerns.
Bodde här 2 nätter i april 2024
Svar från SM 19 apr. 2024
Thank you for the feed back

8/10 Bra

Deborah

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från SM 19 apr. 2024
Thank you for the feed back

6/10 Okej

candice l, Palestine

Gillade inte: Renlighet och boendets skick och faciliteter
So many things where broken in my room. Had Maintenance cone in fix the ac and mini bar and other things. And then they tried to charge me for everything in the mini fridge i was like heck no the guy came to fix it never took a thing out of it. They charge a resort fee of 40$ a night after you check in.
Bodde här 6 nätter i april 2024
Svar från Palms Guest Experience 18 apr. 2024
Thank you for providing your feedback, we are sorry to hear that you encountered some issues with your room. We will pass this feedback along to our Hotel team for review.

10/10 Fantastiskt

Issac

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Palms Guest Experience 18 apr. 2024
Thank you for providing your rating, we appreciate your patronage.

6/10 Okej

Thomas Dean

Reste med familjen
Gillade: Renlighet och personal och service
A little off the beaten path. Limited things for entertainment.
Bodde här 3 nätter i april 2024
Svar från Palms Guest Experience 18 apr. 2024
Thank you for providing your feedback, we appreciate your patronage and insights.

8/10 Bra

L Matthew

Bodde här 1 natt i april 2024
Svar från Palms Guest Experience 18 apr. 2024
Thank you for providing your rating, we appreciate your patronage.

8/10 Bra

Alexa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great, quick check in
Bodde här 2 nätter i april 2024
Svar från Palms Guest Experience 17 apr. 2024
Hello Alexa, thank you for choosing Palms Casino Resort. We welcome you back!

10/10 Fantastiskt

Adnan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel propre
Bodde här 3 nätter i april 2024
Svar från SM 16 apr. 2024
Thank you for the feed back

2/10 Väldigt dåligt

Lourdes

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The staff is unprofessional and rude! I was given a double bed room when I had requested 1 king at booking and was not offered an upgrade or allowed to cancel for a refund. The room looks old, outdated and no views whatsoever, they claimed they are sold out on a Monday night …ridiculous! I called other hotels and they all have vacancies and much closer to the strip, this place is a scam! Do not recommend.
Bodde här 1 natt i april 2024
Svar från SM 16 apr. 2024
Thank you for the feed back

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente hotel y casino muy seguro y buen ambiente y facil de llegar.
Bodde här 1 natt i april 2024
Svar från SM 21 apr. 2024
Thak you for your feed back

10/10 Fantastiskt

Tamekia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it here
Bodde här 2 nätter i april 2024
Svar från SM 16 apr. 2024
Thank you for the feed back

8/10 Bra

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Renee 17 apr. 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

4/10 Dåligt

Caitlin

Reste med sin partner
Gillade: Renlighet och personal och service
Bathroom lighting was terrible. The toilet had a difficult time flushing at times. The cold side of the sink faucet was broken. The beds did not stay on the frame— they slid away from the wall all weekend. The staff was excellent though!
Bodde här 5 nätter i april 2024
Svar från SM 16 apr. 2024
Thank you for the feed back

8/10 Bra

Brandi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Palms Guest Experience 17 apr. 2024
Thank you Brandi for choosing Palms Casino Resort. We welcome you back!