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Recensioner av The Westin Lake Las Vegas Resort & Spa by Marriott

4 out of 5
The Westin Lake Las Vegas Resort & Spa by Marriott
101 Montelago Blvd, Henderson, NV

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 488 av 1006 recensioner" "
8 - Bra i betyg. 216 av 1006 recensioner" "
6 - Okej i betyg. 127 av 1006 recensioner" "
4 - Dåligt i betyg. 106 av 1006 recensioner" "
2 - Väldigt dåligt i betyg. 69 av 1006 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jolene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
BEAUTIFUL property!
Bodde här 2 nätter i april 2024

4/10 Dåligt

Kristi

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Have stayed at this property in the past and always been very happy. This time we were put in a room with 2 double bed when I booked a king bed. They were very good about the mix up and changed our room no problem. New room was NOT clean. Old food and drinks left in the fridge from previous reservation. Crushed chips on the floor and long dark hair all over the bathroom floor and shower. Pretty disappointing trip this time!
Bodde här 1 natt i april 2024

8/10 Bra

Angel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Un lugar bonito, y tranquilo relajante muy bueno para hospedarse
Bodde här 2 nätter i april 2024

8/10 Bra

Karla, San salvador

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient clean all amenities we want for a staycation l!!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Briana

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very beautiful place! Super affordable and valet staff, as well as pool staff were amazing.
Bodde här 1 natt i april 2024

6/10 Okej

GLORIA

Reste med sin partner
Gillade: Renlighet
The view was great, I didn’t like the fact that there was not enough parking both nights that we came back to the hotel late we had to drive around several times and we parked way in the back. Also, the shower was extremely small, there was no housekeeping services on Saturday we had no clean towels, we didn’t ask because when we got back to the hotel it was late. Also there was a lot of gnats by the windows like they hadn’t been cleaned in a long time there was a build up of them by the curtains
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

cindy

Gillade: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Corey, Lancaster

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and facilities were great.
Bodde här 1 natt i april 2024
Svar från Wendy 28 apr. 2024
Thank you for your review. We appreciate you.

8/10 Bra

don

Gillade: Boendets skick och faciliteter
No e
Bodde här 1 natt i april 2024

10/10 Fantastiskt

H. Nelson

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff
Bodde här 6 nätter i april 2024
Svar från Wendy 28 apr. 2024
Thank you for your review.

10/10 Fantastiskt

RAUL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Es un lugar muy traquilo y relajado para descansar fuera del ruido
Bodde här 1 natt i april 2024
Svar från Wendy 28 apr. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Fantastiskt

Derek

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good price lovely property
Bodde här 1 natt i april 2024
Svar från Loreena 23 apr. 2024
Thank you so much for you feedback and choosing to stay with us.

10/10 Fantastiskt

Robert

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed here 3 nights and it was one of the best places we’ve stayed. Friendly staff, delicious breakfast buffet, clean property and rooms, and super cozy beds! We are already planning a trip back because we loved it so much!
Bodde här 3 nätter i april 2024
Svar från Astrid R. 17 apr. 2024
We truly appreciate your perfect 10 rating and are delighted to hear that you and your family fully enjoyed your stay. We await the opportunity to welcome you back for another great stay in the near future

4/10 Dåligt

Peter

Gillade inte: Boendets skick och faciliteter
Hard place to find, with very poor signage. Parking a mile away. Property kind of faded.
Bodde här 1 natt i april 2024
Svar från Loreena 15 apr. 2024
Thank you so much for your feedback and choosing to stay with us.

6/10 Okej

Evelyn

Bodde här 2 nätter i april 2024
Svar från Astrid R. 17 apr. 2024
Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.

10/10 Fantastiskt

Leslie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gorgeous entrance to the property with towering, perfectly-manicured palm trees lining either side of the drive. The lake view is stunning, and the pool is ample size. Breakfast at Rick’s was delicious - lox omelette with potatoes and Starbucks coffee. Beds were very comfortable. Dining options are really nice and offer great food. Staff was fine.
Bodde här 1 natt i april 2024
Svar från Loreena 15 apr. 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Fantastiskt

Malkiel

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Un lugar para descansar totalmente , muy tranquilo y lo mejor que no está el ambiente de los casinos 👌…
Bodde här 1 natt i april 2024
Svar från Loreena 13 apr. 2024
Thank you so much for your feedback and choosing to stay with us

10/10 Fantastiskt

Mary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely employees who went above and beyond to provide service. Food was delicious! A good choice if you don’t want the madness of The Strip.
Bodde här 1 natt i april 2024
Svar från Wendyw 6 apr. 2024
Thank you Mary.

10/10 Fantastiskt

jacinta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort and perfect for our family. Suggestion double beds should be changed to queen beds :)
Bodde här 5 nätter i mars 2024
Svar från Wendy 6 apr. 2024
Thank you Jacinta!

4/10 Dåligt

Zac

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Less than half of the amenities were available. First room we got was dirty and things were broken. I requested a different room. One pool was completely shut down. So was the outdoor cafe/dining option. Pool area was like the Wild West, people just did what they wanted with no staff supervision or correction. Hot tub was down two times in a two day stay, and when it was working it was disgusting yellow. The market was only open in the morning. The gym was an afterthought in a room right outside the registration area. All in all it’s a resort that has a great setting, but needs help. Definitely not what I expected from the Westin brand
Bodde här 2 nätter i april 2024
Svar från Wendy 6 apr. 2024
Dear Zac, I am so sorry that you had this experience while staying with us recently. This is certainly not the experience that we strive to provide and although things go wrong, it appears that this was not managed well by the team. Please know that your feedback has been shared with our leadership team so that we can put corrective measures in place to prevent similar issues from occurring in the future.

6/10 Okej

Jackie, Rock Springs

Reste med sin partner
Gillade: Renlighet
The grounds are nice but lots of trash around the edge of the water. Should be cleaned up. Rooms are pretty average/dated and we had numerous plumbing issues including having to run hot water for 15 minutes to get warm. Too expensive for the quality we received.
Bodde här 3 nätter i mars 2024
Svar från Wendy 2 apr. 2024
Dear Jackie, I am so sorry to hear that you did not thoroughly enjoy your stay with us. We hope you will give us another try again in the future.

6/10 Okej

Sergey

Reste med familjen
The facility is old. Nothing special. Only 1 pool was open. Spa was closed.
Bodde här 4 nätter i mars 2024
Svar från Wendy 2 apr. 2024
Dear Sergey, I am so sorry to hear that you did not enjoy your stay thoroughly. We hope you will give us another try once our updates are completed.

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Wendy 2 apr. 2024
Thank you Robert!

10/10 Fantastiskt

Candice

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
I loved the privacy
Bodde här 2 nätter i mars 2024
Svar från Wendy 2 apr. 2024
Thank you Candice for your review. We appreciate you.

8/10 Bra

Katryna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice room with good amenities
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Katryna for your review. We appreciate you.

10/10 Fantastiskt

Karen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a last minute find. I only wish I would have known about it earlier.
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Karen for your review.

10/10 Fantastiskt

hsinyi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thumbs up to Paula the lady serve in the morning breakfast restaurant. Well serve and full of knowledge
Bodde här 3 nätter i mars 2024
Svar från Wendy 28 mars 2024
Thank you Hsinyi for your review. We agree Paula deserves a thumbs up. Thank you for acknowledging her.

8/10 Bra

Vanessa

Gillade: Renlighet och personal och service
Soft and comfortable bedding. Beautiful property. Easy parking and check in/out.
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Vanessa for your thoughtful review. We hope to see you again soon.

4/10 Dåligt

Brittany

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk girl was rude and short with me. She gave me no directions how to get to my room, the pool was closed and under construction, the hotel felt old and dirty. Upon my return home, I discovered the hotel charged me for my room even though I paid thru Expedia. I called the hotel and they showed no charge on their end. Never will I go here again.
Svar från Wendy 25 mars 2024
Dear Brittany, I am so sorry to hear that you did not enjoy your stay with us. I looked into your reservation and did see that you were charged for your stay in error. I have refunded the credit card that we have on file and emailed you a revised receipt. I will ensure that the front desk staff are trained on how to look for this in the future. Again, I am so sorry to hear that you had such a poor experience. We do hope to see you again in the future.

8/10 Bra

Cristy

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
😀
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Cristy! We appreciate you.

10/10 Fantastiskt

Edimilson

Gillade: Renlighet och boendets skick och faciliteter
Na
Bodde här 3 nätter i mars 2024
Svar från Wendy 28 mars 2024
Thank you Edimilson for your review. We hope to see you again soon.

6/10 Okej

Rob & Tiffany

Reste med sin partner
Gillade inte: Bekvämligheter
Lake view room, king room was a bit small. Could see a thick layer of dust on the headboard and the ledge above the TV. Door lets in alot of light so the room itself does not get pitch black at night (which is a personal preference). It was also rather noisy, you can hear absolutely everything happening in the hallway. Mattresses are firm...husband loved it but I was rather uncomfortable and prefer softer mattress. The property itself is beautiful, it was windy and cool when we visited so not alot to do and the spa was closed...which was not listed on Expedia and disappointing to find out after we booked (should have done a little more research). No ice machine only vending machines, at least on the 3rd floor. We were told we had to go to the bar or upstairs to the 6th floor for ice.
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Rob and Tiffany for your thorough review. We truly appreciate the insight. We will work to make these improvements for future stays.

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful place to stay. Staff were friendly and helpful. Rooms were modern with comfortable beds and pillows, huge walk in shower. Very nice place to stay.
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you so much Kathy for the kind review. We hope to see you again.

10/10 Fantastiskt

Alejandra

Bodde här 1 natt i mars 2024
Svar från Loreena 13 apr. 2024
Thank you so much for your feedback and choosing to stay with us.

6/10 Okej

christopher

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från w 28 mars 2024
Thank you Christopher. We appreciate you.

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What an incredible place to stay. The village has shops and restaurants to enjoy. This is not close to the strip, and no gaming. Clean rooms and staff was exceptional!
Bodde här 1 natt i mars 2024
Svar från Wendy 28 mars 2024
Thank you Richard for your review. We truly appreciate you

10/10 Fantastiskt

Armando

Reste med sin partner
Gillade: Bekvämligheter
Best place to stay when you’re in Vegas
Bodde här 3 nätter i mars 2024
Svar från Wendy 28 mars 2024
Thank you so much Armando! You are the best!

10/10 Fantastiskt

Anna

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We came during off season and they have some renovations going on. The hotel itself was nice and in an amazing area. We will come back during the season so we can go out on the lake.
Bodde här 1 natt i mars 2024
Svar från Loreena 20 mars 2024
Good Afternoon, Thank you so much for providing your feedback from your recent stay.

8/10 Bra

April, Brighton

Bodde här 1 natt i mars 2024
Svar från Loreena 12 apr. 2024
Thank you so much for your feedback and choosing to stay with us.

8/10 Bra

Alex, Las Vegas

Bodde här 1 natt i mars 2024
Svar från Loreena 12 apr. 2024
Thank you so much for your feedback and choosing to stay with us.

6/10 Okej

Lindsay

nice area
Bodde här 1 natt i mars 2024
Svar från Astrid Rondan 17 mars 2024
Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.

10/10 Fantastiskt

Lauren

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very accommodating
Bodde här 1 natt i februari 2024
Svar från Loreena 29 feb. 2024
Good Afternoon thank you so much for providing your feedback as well as choosing to stay with us.

10/10 Fantastiskt

Matthew

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely location, food and staff! Great environment for family and dogs as well. Would love to come back again soon.
Bodde här 2 nätter i februari 2024
Svar från Loreena 29 feb. 2024
Good Morning Thank so much for your feedback and choosing to stay with us.

8/10 Bra

Sammy

Bodde här 12 nätter i februari 2024
Svar från Loreena 29 feb. 2024
Good Morning Thank so much for your feedback and choosing to stay with us.

10/10 Fantastiskt

cynthia

Svar från Loreena 24 feb. 2024
Good Afternoon Kilbourn, Thank you so much for providing your feedback and choosing to stay with us.

6/10 Okej

Janet, Edina

Gillade: Renlighet
Gillade inte: Personal och service
Appeared to be short of staff. Great breakfast buffet.
Bodde här 2 nätter i februari 2024
Svar från Loreena 21 feb. 2024
Good Morning Mrs. Pollish I would like to thank you for providing your feedback from you recent stay with us. I am very sorry we fell short with not enough team members. We will be addressing your concerns.

10/10 Fantastiskt

Michael

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från Loreena 21 feb. 2024
Thank you so much for providing your feedback and choosing to stay with us.

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i februari 2024
Svar från Loreena 20 feb. 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Fantastiskt

Marcel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, kind staff, wonderful pools
Bodde här 1 natt i februari 2024
Svar från Loreena 20 feb. 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place to get away.
Bodde här 1 natt i februari 2024
Svar från Loreena 20 feb. 2024
Thank you so much for your feedback and choosing to stay with us.