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Recensioner av Hilton Vacation Club Polo Towers Las Vegas

3.5 out of 5
Hilton Vacation Club Polo Towers Las Vegas
3745 Las Vegas Blvd S, Las Vegas, NV

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 1847 av 3445 recensioner" "
8 - Bra i betyg. 864 av 3445 recensioner" "
6 - Okej i betyg. 338 av 3445 recensioner" "
4 - Dåligt i betyg. 174 av 3445 recensioner" "
2 - Väldigt dåligt i betyg. 222 av 3445 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i juli 2022
Svar från JV 3 aug. 2022
Thank you for taking the time to leave us this feedback. This feedback will be used to improve future resort stays. Hope to welcome you back very soon!

10/10 Fantastiskt

Mats

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Ett toppenställe! Läget är perfekt, precis vid the Strip men ändå lugnt. För priset vi betalade fick vi mycket för pengarna. Lyxig känsla. Mycket nöjda!
Bodde här 2 nätter i juni 2022
Svar från JV 23 juni 2022
Thank you for your feedback. We hope to provide you with another amazing experience on your next visit.

10/10 Fantastiskt

Omar

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Recommend this place to stay at In Vegas.
It was an amazing place to stay at! I really recommend! Very good price for being so close to the Strip. Clean rooms with really good beds and a wonderful view over the Strip. And a great pool area on the roof top. Will come back!
Bodde här 4 nätter i april 2022
Svar från MS 17 maj 2022
Thank you for your feedback. We are so glad to hear you enjoyed our accommodations and amenities. Hope to welcome you back very soon!

10/10 Fantastiskt

LINA MARIA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
excelent
Bodde här 4 nätter i februari 2024

4/10 Dåligt

Emily

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
we were looking for nothing but a quiet and peaceful place for my family to relax in Las Vegas but this place turn out to be the worst after all. The construction site is noisy start from 6am all the way to 12 am!!! The balcony glass is so thin that I feel like I live right at the street. Couldn’t sleep at all. I report to the hotel they just said it’s not their fault that the construction going on. Well the poor sound proof is, and there is no makeup to the guest at all too.
Bodde här 2 nätter i maj 2024

8/10 Bra

Suzanne

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We were not informed at reception about the fact that the rooms were not serviced everyday we were there for 7 nights and they serviced our room once. I think you could ring and request extra towels etc but we were not told about it and there was no info in the room to explain anything.
Bodde här 8 nätter i maj 2024

6/10 Okej

jason

Reste med sin partner
Gillade: Personal och service
.
Bodde här 1 natt i februari 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Bra

bibi

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
I was very disappointed because no came into clean the room except one day out of the 8 days I was stay at the hotel. I would like for the be clean every day. That made very dissatisfied of the cleaning staff.
Bodde här 7 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for taking the time to share comments about your recent stay with us at Polo Towers. We regret to hear and extend our apologies for the less than satisfactory guest service you received. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.

8/10 Bra

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet. Nice staff, family friendly
Bodde här 7 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Bra

LIQIONG

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
great location in the center of Strip. It’s perfect for family with kitchen and connected units. Current construction noise can be a problem for light sleepers.
Bodde här 5 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okej

Antonio, MIAMI

Reste med familjen
Gillade: Renlighet och personal och service
Upon arrival was told that the parking lot in the property was full as well as valet parking . The hotel staff suggested us a couple places to park close to the strip however you have to walk back to the hotel. Very inconvenient given the facts that we also arrived super late due to the flight was delayed.
Bodde här 1 natt i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Our apologies for the change in the parking policy. Sadly, it is out of our control. For future stays, we welcome you to consider our sister properties that currently have onsite parking. Hope to welcome you back very soon!

8/10 Bra

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Yvette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Sergio

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They have very good customer service and good room service anytime
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Alex

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved how the room was really big , sadly didn’t get a room where the balcony was facing the street but was still a nice view!! The store was really convenient and the area for Uber pick up and drop off was VERY easy to do , I recommend this hotel and I would stay here again !
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Dåligt

Steve Ferdinand, Point of Rocks

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I was surprised that I had to pay $158 extra in amenities in which I didn’t use a single one and that they charged me $250 to my credit card in case I wrecked the room. So the savings I thought I had saved by staying there flew out the window. I just needed a room to rest and they charged me extra which luckily I was able to pay but never staying there ever again. The $158 charges and the $250 charges were never disclosed to me. It did put a dark cloud on my trip. Oh, the wifi kept going off and the TV too.
Bodde här 5 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for taking the time to provide us this detailed feedback. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.

4/10 Dåligt

Cheryl Rhynette

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Fantastiskt

Dalia

Gillade: Renlighet och personal och service
Todo excelente
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was a lot of construction in the area getting into and around the hotel which made it a bit confusing to get to and noisy during the work week but other than that, hotel and service was great!
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 10 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Glen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was construction going on around the property but it was next door not them so I can’t blame them but overall it was a good comfortable stay…. I’ll definitely be back
Bodde här 5 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Shelia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve been to Vegas more times than I can count but have never stayed here. Moving forward this will be my go to spot since I now have a daughter. I love that it’s smoke free, no casino, has a mini mart inside, full kitchen inside the rooms, outdoor splash pad, gym and so close to the center of the strip. Not to mention the front desk service was top tier. Loved my stay!
Bodde här 1 natt i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okej

Janelle

This is a former timeshare property. The furniture in the room was ugly and the couch did not even support sitting on it. There was no soap by the bathroom sink. You had to go over to the shower to use the body soap. Would not stay there again.
Bodde här 2 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Major construction in the area around property.
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Bra

Helen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 4 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Jose

Gillade: Renlighet
Bodde här 5 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Polo Towers was great! So many good things to write about. Check-in: we arrived quite early in the day (11:00ish). Check in isn't until 4:00. We really weren't relishing the idea of walking around the Strip with our bags for 5 hours. The Guest Services Rep was extremely helpful in allowing us to get our room so early in the day. Thank you! The process was quick and easy. The room: Our room was exactly as described - the 1 bedroom king suite. The kitchenette area and dining area were greatly appreciated. It was very clean and nicely appointed All necessary things were provided (plates, glasses, silverware, etc.) It made our time there some much more enjoyable! The pool: The pool area was so nice! Among the top reasons we chose to stay here. Water was warm and clean; the deck was inviting and the chairs were plentiful. The view from the observation area was amazing! The attention from staff: The staff were fantastic! Jamie, Christina, Hailee, Ata, Amber, Jessa . . . I would occasionally receive text messages from them asking if I needed anything, from new towels to trash pickup. They were truly amazing in the steps taken to provide everything we needed for a pleasant stay. In fact, I was highly impressed by the attention we got. In my opinion, they went way above and beyond what was expected. I cannot say "thanks" enough!
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Karen, Framingham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Exelente
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okej

Jenny

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
While the hotel is tucked away, its still conveniently located by the strip. We were able to walk around to where we needed to. They were able to let us check in earlier than we expected which was nice considering we had so much luggage. Check in was easy and asked if we wanted to receive text messages from staff in case we needed anything. They checked on us every night asking if we might need any replenishments on toiletries. The only reason i am giving them 3 stars overall is because the last night of our stay i found a cockroach by my belongings. I was disgusted. I wish i could say i would stay again, especially being that the hotel was in a decent area and was fair priced compared to the other hotels, but the friendly visit has changed my mind.
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Fantastiskt

Evelyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the room that my husband and I stayed in. It had a whole kitchen fully stocked with a dishwasher included and the bathroom was spacious.
Bodde här 2 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Richard, ELK GROVE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was close to everything, if not there's buses not far from the location, that can take you up and down the majority of the strip, like it can go up to Fremont Experience, you can purchase a bus pass for $8.00 it lasts 24 hours a day... And if you forgot something from home, due to Airline policies, with 3 oz or less fluid allow on the plane, and you are in for a longer stay, you can leave it and you are only 50 yards away from Target and Walgren to get anything you want from snacks or tooth brush to deodorant etcs.. get it from there, save you some trouble. This is a great timeshare/Hotel, it's very convenient. They have just about everything or information. Rooftop swimming pool, they have a beautiful view of course especially at night., they have a bbq grill. to save money from going to the restaurants Me and the Wife was there for her birthday and stayed only 4 nights. Will be back for sure to Polo Tower , We loved every moment there . I can't really name anything bad about it , Other than getting too much duplicate text messages asking about if needing room clean, over and over, and check out time day before and reminding us the day of , Me and Wife found a humor in it, by saying to our selves, they in a hurry kicking us out :) Thank you for everything Polo Tower
Bodde här 4 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Edgar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

CATHERINE, Bothell

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very helpful, accommodating, and courteous! Smooth check in and check out. Rooms were spacious for us! Always checked on us via text if we needed anything. Valet and bell desk were quick and friendly. Close to the strip. Thank you! Will come back again.
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Dåligt

Timothy

Reste i grupp
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Pushy time sharing sales people at this property. Cleaning of our room was only done once in 9 days. Its planned NOT daily but 3 times but 2 times we were sleeping (10 AM) and rescheduling was impossible. Unfriendly staff. Cheap for location but you get what you pay for.
Bodde här 9 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Fantastiskt

Lee Ann, Federal Way

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice, beds comfortable. The couch was very uncomfortable. But overall the room was great. All the construction around the building was a little much and very inconvenient for walking. It would have been nice to have a little breakfast place to eat inside.
Bodde här 3 nätter i maj 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Eduardo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a one night and it was great Everything was ready, quick check in and check out
Bodde här 1 natt i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Bra

Shelly Ann Louise, Wasaga Beach

Reste med familjen
Gillade inte: Renlighet
The cleanliness is questionable, the top of the fridge in the suite had a thick layer of dust. The resort calls and texts you multiple times a day asking if you need anything, as well as trying to push a timeshare showing on you. It’s overkill and quite annoying. The location is great and the valet parking is wonderful. Pool area is really nice.
Bodde här 5 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Lady Dianne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okej

Joan

Reste med familjen, Reste med sin partner
There was a bad smell in our room.
Bodde här 5 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Polo Towers Team, 8 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Rowena

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to everything. Place is old yet well maintained and spacious for a family
Bodde här 3 nätter i april 2024
Svar från Polo Towers Team, 5 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okej

Fred

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Construction. No parking. (Got a parking ticket; didnt realize the lot was not part of hotel.) Old facility.
Bodde här 2 nätter i april 2024
Svar från Polo Towers Team, 5 maj 2024
Thank you for taking the time to provide us your detailed feedback. Our apologies for the change in parking options. For future stays, we welcome you to consider our sister properties that currently do not charge for parking, but do have daily resort fees. We are still hopeful to welcome you back to Polo Towers on a future visit!

10/10 Fantastiskt

Lachanda

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that it was quiet, clean, and convenient. It was in walking distance of pretty much everything. Very clean and staff was great. I would definitely recommend. Thank you!
Bodde här 6 nätter i april 2024
Svar från Polo Towers Team, 5 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 2 nätter i april 2024
Svar från Polo Towers Team, 3 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Adrian

Bodde här 1 natt i februari 2024
Svar från Polo Towers Team, 5 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

William, Akron

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service
Bodde här 1 natt i april 2024
Svar från Polo Towers Team, 3 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Fantastiskt

Eunice

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is spacious and staff are nice. The only thing we didn’t like is the construction happening beside the property.
Bodde här 1 natt i maj 2024
Svar från Polo Towers Team, 5 maj 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Dåligt

Mander

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is run down hotel with plans to update. Lot of construction outside. Takes longer to walk to Strip w/ dust all around you. Front desk staff not welcoming/friendly. Don't expect any Diamond or Gold status benefits as this is not a typical Hilton property. It was recently acquired. I have Diamond status but was told to vacate room at 10 am due to high occupancy. Had to contact hotel to get receipt emailed and request my stay be counted. Until remodeling is done and it conforms to standards at other Hilton properties I recommend you stay away.
Bodde här 2 nätter i april 2024
Svar från Polo Towers Team, 2 maj 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Fantastiskt

Rose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024