Hotell nära Laurel Museum

“There is more than one town of Laurel, and when we mistakenly booked at this location, we immediately called to cancel and they refused. They decided to forego customer service in favor of capturing a few dollars for services they would never render. A good little anecdote for how American culture seems increasingly trending towards the selfish and vain. Good job, Best Western. Another family of hotels we will strive to avoid. Way to ruin it for the rest of them…”

“We stayed one night and it was quiet and clean.”

“It was a nice place to stay”

“We booked Super 8 Laurel 'cause we wanted an outdoor pool after 5 days of Festival-camping. Upon arrival the motel makes a very dirty an unfriendly impression. No flowers as shown on pictures at hotels.com. Then the porter tells us that the pool has not been in use for 3 years!! That's why we immediately left and stayed at Motel 6 in Laurel instead. Clean rooms and supervised and fresh outdoor pool there. Information on hotels.com for Super 8 Laurel does not reflect current status.”

“Very late check in but rep. was wonderful!! Very early check out and again great rep. Breakfast was good and all went well.”

“Everything was excellent.”

“The hotel and room were immaculate and the staff was very friendly. In addition, the room was large and had everything I could want. I also used the gym which had everything I needed.”

“Old hotel. Breakfast ok, service pending between great and bad. Big rooms, nice beds. ”

“It was good here”

“Gosh where do i start….let me start with the positive we had been up since reqlly early and flew in that morning went to the hotel hoping we can check in early andrea at the fd was very helpfull and helped us out by getting us a room told us to come back at a spacific time and it would be ready and it sure was. Now alllllll the negatives….elevator dirty food on the floor not mopped, hallway carpet just a nasty, the secound we opened the door a nasty muggy smell, bathroom sink was cracked and...

“There was so much noise over are heads that we could not sleep. They took some money off the bill but that was not enough we should have been given the room free for our inconvenience. I stay at Hampton inns all the time but this was my worst experience may need to look at other hotels”

“Nice personal and location, very bad cleaning.”

“I stay at this hotel at least once a month however, this particular time we had ants infested in my room. Went to the front desk and the situation was rectified immediately. We were upgraded to a suite. They apologized continuously and made sure that we were good. The front desk staff were polite and friendly. The last experience with a staff member was very rude but didn’t see her this time around. Overall experience is great.”

“Great”

“The staff was fine. The breakfast was fine. The shower leaked water on the floor. The carpets in the elevators were filthy and one elevator makes a loud rumbling and vibration when it comes to an upward stop. No 24 hour coffee bar. Hotel needs a renovation, everything seems to be old and overused. Parking is free and spacious. The hand sanitizer at the elevator on the fourth floor where we were was always empty. The near by window was cracked and held together with tape. The mattress in our room...

“Property was well maintained, rooms fresh, parking plentiful. But it was the staff that made the stay the most enjoyable. Friendly, polite, and helpful.”

“We had a nice comfortable stay.”

“The hotel is located in a very quiet area with good shopping options and the beds were extremely comfortable!”