Boendets ingång

Recensioner av Holiday Inn Express Hotel & Suites Lavonia, an IHG Hotel

2.5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 193 av 315 recensioner" "
8 - Bra i betyg. 79 av 315 recensioner" "
6 - Okej i betyg. 19 av 315 recensioner" "
4 - Dåligt i betyg. 8 av 315 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 315 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Monique

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They should not put anyone in rooms next to the stairways unless you like bone jarring door slamming at all hours of the night and day.
Bodde här 4 nätter i maj 2024
Svar från Alyssa R. 14 maj 2024
Monique, We're sorry to hear you didn't enjoy your stay with us. We were able to honor your request for a 4th floor room however you booked a very specific room type which is located at the stairwell on all floors. The hotel was also sold out and not able to make any changes to room types. You're always welcome to call the hotel and find out the details of your room so we can try our best to honor all the requests you may have

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was great and willing to assist with an early check in.
Bodde här 1 natt i april 2024
Svar från Alyssa R. 23 apr. 2024
Joseph, Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites again.

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean rooms and friendly staff
Bodde här 1 natt i mars 2024
Svar från Alyssa R. 23 apr. 2024
Terry, Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites again.

10/10 Fantastiskt

janet, mission viejo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean safe place to stay
Bodde här 5 nätter i april 2024
Svar från Alyssa R. 23 apr. 2024
Janet,Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites again.

10/10 Fantastiskt

Kelvin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We are enjoying our stay. The check in staff were attentive and professional. The room was spacious and clean.
Bodde här 1 natt i mars 2024
Svar från Alyssa R. 23 apr. 2024
Kelvin,Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites again.

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was great and accommodating for our family
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good and safe choice
Good choice for a convenient and safe visit. Price is high but not outrageous. Buffet breakfast was acceptable.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Blair

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Lovely stay for a last minute hotel stay for our overnight to Virginia.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Shannon

Reste med sin partner
Bodde här 5 nätter i januari 2024
Svar från Alyssa R. 22 jan. 2024
Thank you for taking the time to review our hotel. If you would share additional information, it would allow us to fine tune our operations.

10/10 Fantastiskt

Jody, Davenport

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Alyssa R. 22 jan. 2024
Thank you for taking the time to review our hotel. We appreciate your feedback.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 2 nätter i december 2023
Svar från Alyssa R. 29 dec. 2023
The hotel cancelled your reservation at your request. If there is anything we can assist you with, please let us know.

2/10 Väldigt dåligt

Erica

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Anne, Albuquerque

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Alyssa R. 26 dec. 2023
Anne, Thank you for the 5 out of 5 rating. We really appreciate your business and feedback.

6/10 Okej

chandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Alyssa R. 23 dec. 2023
Thank you for reviewing the hotel.

10/10 Fantastiskt

Rahul

Gillade: Boendets skick och faciliteter
Good
Bodde här 1 natt i november 2023
Svar från Alyssa R. 20 nov. 2023
Thank you for your review of our hotel.

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Alyssa R. 20 nov. 2023
Thank you for your review of our hotel.

2/10 Väldigt dåligt

Jeriah

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
We were told pets shouldn't be an issue before booking. We then got there and left to attend a wedding, we received a call that said that we should not have pets in our room. We agreed to come and get the pets and leave the hotel that night to avoid any issues, but then we were threatened that our pets would be taken away and law enforcement would be called. After having the cops called and leaving, which we were en route to do anyway, we were then charged a overnight pet fee of 300 dollars, even though we were not allowed to stay for the night anyway. The manager or whomever was working was extremely rude and came off as very hateful and would not let us grab our dogs and luggage and leave without involving law enforcement. Will not be staying here ever again.
Bodde här 1 natt i oktober 2023
Svar från Alyssa R. 25 okt. 2023
Jeriah, You booked your reservation through the 3rd party website Expedia which clearly states the hotel is not pet friendly. You were aware of this policy when you arrived which is why the pets were snuck into the hotel via a side entrance. After checking in early, you left the three dogs in the room alone from approximately 3pm-11pm. The hotel reached out to you on several occasions because the dogs were creating a large disturbance by barking constantly. While reaching out to you, you claimed there weren't any pets in the room that you had accidentally left the TV on when you left for the wedding you were attending. The disturbances from other guests were reported by several guests on the 2nd floor where your room was located along with rooms on the 3rd floor above your room. Upon your return to the hotel, you were seen on our surveillance cameras sneaking the three dogs back out the side door. You were asked to leave the hotel for breaking a hotel policy and creating a disturbance for numerous guests at the hotel.

10/10 Fantastiskt

GLENDA

Bodde här 1 natt i oktober 2023
Svar från Alyssa R. 20 nov. 2023
Thank you for your review of our hotel.

10/10 Fantastiskt

Paul

Affärsresenär
Friendly staff and clean, comfortable hotel. Thank you.
Bodde här 1 natt i oktober 2023
Svar från Alyssa R. 25 okt. 2023
Paul, Thank you for the kind review. We're glad to hear you enjoyed your stay with us.

10/10 Fantastiskt

Pamela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front Desk staff very friendly. The young lady that checked me in told me about events that were occurring during the weekend in the town.
Bodde här 1 natt i september 2023
Svar från Alyssa R. 25 okt. 2023
Pamela, Thank you for taking the time to review our hotel. We appreciate the kind words you shared about your experience. We hope the next time your travels bring you our way you will choose to stay with us again.

8/10 Bra

Darlene

Bodde här 1 natt i september 2023
Svar från Alyssa R. 25 okt. 2023
Darlene, Thank you for rating our hotel and your experience a 4 out of 5!

10/10 Fantastiskt

Keisha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Alyssa R. 25 okt. 2023
Keisha, Thank you for rating our hotel and your experience at 10 out of 10!

10/10 Fantastiskt

Tami

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Expensive but clean, nice big room and bed. Only here one night so didnt use the many amenities there were. Good restaurant right next door!
Bodde här 1 natt i september 2023
Svar från Alyssa R. 19 sep. 2023
Tami, Thank you for rating your experience at our hotel a 5 out of 5. We appreciate the kind words you shared and hope the next time your travels bring you our way you will choose to stay with us again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very Pleased!!!
Bodde här 1 natt i september 2023
Svar från Alyssa R. 19 sep. 2023
Thank you for the 10 out of 10 rating.

10/10 Fantastiskt

Jeanine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient off I-85, clean and close to fast food.
Bodde här 1 natt i augusti 2023
Svar från Alyssa R. 8 sep. 2023
Jeanine, Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. I have shared your positive comments with the staff, and they were thrilled to hear how much you enjoyed your stay.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites, again.

8/10 Bra

Edmond

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Just a over night stay but it was very pleasant
Bodde här 1 natt i augusti 2023
Svar från Alyssa R. 8 sep. 2023
Edmond, Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. I have shared your positive comments with the staff, and they were thrilled to hear how much you enjoyed your stay.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites, again.

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Alyssa R. 8 sep. 2023
David, Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. I have shared your positive comments with the staff, and they were thrilled to hear how much you enjoyed your stay.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites, again.

10/10 Fantastiskt

Stacey St.

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was clean, all the staff were amazing. Will stay here again!!
Bodde här 3 nätter i augusti 2023
Svar från Alyssa R. 8 sep. 2023
Stacey St.Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. I have shared your positive comments with the staff, and they were thrilled to hear how much you enjoyed your stay.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites, again.

2/10 Väldigt dåligt

TERRY

Gillade inte: Personal och service
Unacceptable.
TOTALLY DIS-SATISFIED! I had to cancel my reservation made thru hotels.com. The info stated on the site "cancel by 6PM" the day before the stay. I started trying to do that at 5:40PM - long story, but it was about 6:05 when I was able to speak to someone (after not being able to cancel online and having a virtual assistant problem. Hotel.com then said they would call Holiday Inn Express to see if they would allow the cancellation since it was after 6PM. They would not. I had already called the hotel at 5:45 and was told to go thru Hotels.com. After being told they refused to allow the cancellation, i called the hotel again and was told the policy was a 4PM cutoff. I explained the reservation showed it as 6Pm and explained all the above - AND THEY STILL DENIED THE CANCELLATION. I am now appealing thru my credit card company. I WILL NOT EVER STAY AT ANOTHER HOLIDAY INN (IGH HOTEL) and will not book thru Hotels.com ever again as well. Totally unreasonable.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Patty

Bodde här 1 natt i augusti 2023
Svar från Alyssa R. 8 sep. 2023
Patty,Thank you for taking the time to complete a survey about our hotel. We’re so happy to hear you enjoyed your stay with us. We strive to give excellent service to each and every one of our guests. It gives us a great sense of pride to know you left our hotel happy with the service you received. I have shared your positive comments with the staff, and they were thrilled to hear how much you enjoyed your stay.We hope the next time your travels bring you through Lavonia, GA you will choose to stay with Holiday Inn Express & Suites, again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good clean, safe, and convenient place to stay
Bodde här 1 natt i augusti 2023
Svar från Alyssa R. 15 aug. 2023
Thank you for completing a review of our hotel. We appreciate the feedback you shared. We hope the next time your travels bring you to our area you will choose to stay with us again.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family wedding in a nearby town. Most of my family also stayed at the hotel. The accommodations were nice. Breakfast was great!
Bodde här 2 nätter i juli 2023
Svar från Alyssa R. 15 aug. 2023
Thank you for completing a review of our hotel. We appreciate the feedback you shared. We hope the next time your travels bring you to our area you will choose to stay with us again.

10/10 Fantastiskt

janet, mission viejo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My room was clean and the bed was comfortable, Nice shower with good water pressure.
Bodde här 7 nätter i april 2023
Svar från Alyssa R. 21 juli 2023
Janet, Thank you for reviewing our hotel and sharing about your experience. We're so glad to hear you enjoyed our hotel. If your travels bring you our way again in the future, we hope you'll choose to stay with us again.

8/10 Bra

Angela

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was clean, staff friendly, close to highway, and eating options were close by. I didn’t know you had to request for your room to be clean or fresh towels. I thought this was automatic.
Bodde här 3 nätter i juli 2023
Svar från Alyssa R. 21 juli 2023
Angela, Thank you for taking the time to review our hotel and share such great feedback regarding our hotel and the area. We hope the next time your travels bring you our way you will choose to stay with us again.

10/10 Fantastiskt

Ralph

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and safe. Nice breakfast in the morning. HBO on TV.
Bodde här 1 natt i juli 2023
Svar från Alyssa R. 21 juli 2023
Ralph, Thank you for reviewing our hotel. We appreciate the kind feedback you shared. We hope the next time your travels bring you to Lavonia you will choose to stay with us again.

8/10 Bra

Jerry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
When I checked in i was charged more that what was reservied. Never explained that there was a 20 added to the bill that would fall off. Not explained until I called after getting the website to check price. I think expensive for the area, and will not come back. On the good side the breakfest was good.
Bodde här 1 natt i juli 2023
Svar från Alyssa R. 17 juli 2023
Jerry, Thank you for taking the time to review our hotel and your stay. Our hotel does authorize your credit/debit card 20 for incidentals. These funds are meant for you if decide to make any additional purchases during your stay. This authorization does fall off if these funds are not needed and releases back to your bank account. This is a standard practice at all hotels the total does vary from hotel to hotel. We hope this does not deter you from staying with us again if your travels bring you, our direction.

10/10 Fantastiskt

gina, martin

Bodde här 1 natt i juli 2023
Svar från Alyssa R. 15 aug. 2023
Thank you for completing a review of our hotel. We hope the next time your travels bring you to our area you will choose to stay with us again.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was clean and the staff was friendly and helpful.
Bodde här 1 natt i juni 2023
Svar från Alyssa R. 17 juli 2023
John, Thank you for your review and kind words. If your travels bring you our way, we hope you'll choose to stay with us again.

10/10 Fantastiskt

Chrysta

Bodde här 1 natt i juni 2023
Svar från Alyssa R. 6 juni 2023
Chysta, Thank you for the 10 out of 10 rating regarding your stay!

8/10 Bra

Donna

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was pleasant
Bodde här 1 natt i maj 2023
Svar från Alyssa R. 6 juni 2023
Donna, Thank you for the rating and kind words regarding our staff!

8/10 Bra

Betty

Bodde här 2 nätter i maj 2023
Svar från Alyssa R. 17 juli 2023
Betty, Thank you for the 4 out of 5 rating!

10/10 Fantastiskt

layton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good
Bodde här 1 natt i maj 2023
Svar från Alyssa R. 6 juni 2023
Layton, Thank you for the 5 star rating along with the kind words regarding your stay.

10/10 Fantastiskt

Shannon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was great. Place was clean and nice. Had parking and out door power for boat.
Bodde här 1 natt i maj 2023
Svar från Alyssa R. 6 juni 2023
Shannon, Thank you for sharing such kind words about your recent stay and for rating your experience a 5 out of 5.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 6 nätter i april 2023
Svar från Alyssa R. 6 juni 2023
Thank you for rating your stay with us a 5 out of 5!

10/10 Fantastiskt

Geraldine

Bodde här 3 nätter i maj 2023
Svar från Alyssa R. 6 juni 2023
Geraldine, Thank you for rating your experience at our hotel a 10 out of 10!

8/10 Bra

PRISCILLA

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Alyssa R. 6 juni 2023
Priscilla, We appreciate you rating your stay an 8 out of 10!

10/10 Fantastiskt

Sandi

Bodde här 1 natt i april 2023
Svar från Alyssa R. 6 juni 2023
Sandi, Thank you for the 10 out of 10 rating!

10/10 Fantastiskt

Jeffrey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place to stay. This was the nicest hotel we stayed in out of the 6 we stayed in on our trip
Bodde här 1 natt i april 2023
Svar från Alyssa R. 6 juni 2023
Jeffrey, We appreciate the 5 out of 5 rating along with the kind words you shared about our hotel!

8/10 Bra

Jennifer

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Lexington

Bodde här 1 natt i mars 2023