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Recensioner av DoubleTree by Hilton Hotel Leeds City Centre

4 out of 5
DoubleTree by Hilton Hotel Leeds City Centre
Granary Wharf, 2 Wharf Approach, Leeds, England

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 668 av 1004 recensioner" "
8 - Bra i betyg. 240 av 1004 recensioner" "
6 - Okej i betyg. 53 av 1004 recensioner" "
4 - Dåligt i betyg. 25 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 1004 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Andersson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från FOM 15 feb. 2024
Dear Mr Andersson,Thank you for sharing your great feedback score. we are pleased to read that you enjoyed your stay. Look forward to welcoming you back very soon

10/10 Fantastiskt

Gustav

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2021
Svar från FOM 1 dec. 2021
Thank you for taking the time to share your Feedback. Its extremely important to us. Look forward to welcoming you back soon

8/10 Bra

Sebastian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt ok hotell med bra parkeringshus samt väldigt centralt
Bodde här 1 natt i november 2021
Svar från FOM 17 nov. 2021
Thank you Sebastian for sharing you excellent feedback. Look forward to welcoming you back soon

2/10 Väldigt dåligt

N

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lobby poorly managed and totally unprofessional. They never gave me my receipt, even after chasing for weeks.
Bodde här 2 nätter i april 2024
Svar från Fom 24 maj 2024
Thank you N for sharing your valuable feedback. Hope to welcome you back very soon

8/10 Bra

William

Reste med sin partner
Gillade: Renlighet och personal och service
Nice hotel with great staff. Only complaints were there was work going on in the hotel and we were woken up by drilling in a room adjacent to us before 09am! There was also a lengthy power outage that we were not told about and several guests found it difficult to find reception via the staircase due to poor signage.
Bodde här 2 nätter i maj 2024
Svar från Fom 17 maj 2024
Dear William,Thank you for sharing valuable feedback. Following your recent stay. All feedback is important to us and we thank you for taking the time to support us

10/10 Fantastiskt

Ruth

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent, only negative was sky bar service, very slow even when not busy. Lock bar was excellent, staff, service , food and cocktails, definitely recommend. Check in staff excellent and very accommodating.
Bodde här 1 natt i maj 2024
Svar från Fom 12 maj 2024
Dear Ruth,Thank you for sharing your great score and constructive feedback. All you comments are extremely important to us and we would be delighted to welcome you back soon

10/10 Fantastiskt

Jade

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Will definitely be staying here again. Room was lovely and clean. Hotel was in the centre of everything.
Bodde här 2 nätter i maj 2024
Svar från Reception Manager 13 maj 2024
Dear Jade, Thank you very much for taking the time to share your feedback. We look forward to your next visit!Kind regards.

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place, staff and facilities
Bodde här 1 natt i april 2024
Svar från Fom 30 apr. 2024
Dear Neil,Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay this was our 4th stay.
Bodde här 1 natt i april 2024
Svar från Fom 30 apr. 2024
Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location - staff are very professional and polite - only thing we had a problem with is the toiletries in the room had ran out and we had to ring reception to replace them. Otherwise I’d give 10/10 - breakfast is definitely worth the money!
Bodde här 1 natt i april 2024
Svar från Fom 29 apr. 2024
Dear Maria,Thank you for your great detailed feedback and review score. I am pleased to read that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fantastiskt

Will

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location for all the delights of Leeds.
Bodde här 1 natt i april 2024
Svar från Fom 25 apr. 2024
Dear Will,Thank you for sharing your amazing feedback and review score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Mel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 2 nätter i april 2024
Svar från Fom 24 apr. 2024
Dear Mel,Thank you foe sharing your great feedback and review score. Look forward to welcoming you back vert soon

10/10 Fantastiskt

Annabel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very clean and the staff were incredibly friendly and helpful. Check-in and check-out were easy and quick. There were good options at breakfast. The location was beautiful and quiet, but very near to the city centre and easily walkable.
Bodde här 1 natt i april 2024
Svar från Reception Manager 21 apr. 2024
Dear Annabel, Thank you very much for your lovely review and comments. We look forward to your next visit!Kind regards.

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Straightforward decent quality hotel
Bodde här 1 natt i april 2024
Svar från Fom 20 apr. 2024
Thank you Christopher for feedback. We look forward to welcoming you back very soon

10/10 Fantastiskt

Lloyd

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från Fom 20 apr. 2024
Dear Lloyd,Thank you for sharing your amazing review score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Michele

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every staff member from Front Desk, Concierge, Restaurant, Bar were very responsive and courteous. Great location, clean, comfortable, great amenities - It was a marvelous stay!
Bodde här 3 nätter i april 2024
Svar från Reception Manager 18 apr. 2024
Dear Michele, Thank you very much for your comments and feedback; we are thrilled to read you enjoyed your stay with us and look forward to welcoming you back in!Kind regards.

8/10 Bra

Harold

Bodde här 1 natt i april 2024
Svar från Fom 9 maj 2024
Dear Harold,Thank you for sharing your amazing review and feedback score. We are delighted to see that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fantastiskt

Leon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024
Svar från Reception Manager 11 apr. 2024
Dear Leon, Thank you for your feedback. We are glad to read you have a pleasant stay. Please, come back soon!Kind regards.

10/10 Fantastiskt

Sarah

Bodde här 1 natt i mars 2024
Svar från Reception Manager 21 apr. 2024
Dear Sarah, Thank you so much for your amazing review. We look forward to welcoming you back in!Kind regards.

10/10 Fantastiskt

Alice

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Reception and guest services staff very welcoming, kind and helpful. Bedroom was clean and comfy. Location was ideal, close to the train station and within walking distance from restaurants, bars and shops.
Bodde här 1 natt i mars 2024
Svar från FOM 24 mars 2024
Dear Alice,Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fantastiskt

Clive

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and great service
Bodde här 1 natt i mars 2024
Svar från FOM 17 mars 2024
Dear Clive,Thank you for you amazing review score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Mir

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice staff
Bodde här 1 natt i mars 2024
Svar från FOM 17 mars 2024
Dear Mir,Thank you for your amazing review and feedback score. Look forward to welcoming you back very soon

2/10 Väldigt dåligt

Bethany

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We had to check out the early hours of the morning it’s room was absolutely freezing no heating or nothing
Bodde här 1 natt i februari 2024
Svar från FOM 26 feb. 2024
Dear Bethany,Thank you for taking the time to share feedback following your recent stay. I am disappointed that you did not enjoy your visit and left early. We hope to welcome you back to hotel the future

10/10 Fantastiskt

Francine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från FOM 21 feb. 2024
Dear Francine,Thank you for sharing your great 10/10 feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend away
My wife and myself stayed here for one night and got to park at the hotel car park which was great. Large spaces but not too many. The receptionist was very friendly and informed me that the room wasn't ready but she upgraded us so we could check in quicker. Great room. Brilliant central hotel with lots - even the sky bar at night!
Bodde här 1 natt i februari 2024
Svar från FOM 21 feb. 2024
Dear Anonymous,Thank you for sharing your review and providing your 10/10 feedback score. We are delighted to read that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fantastiskt

Jonathan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, modern, contemporary design. Friendly staff
Bodde här 1 natt i februari 2024
Svar från FOM 21 feb. 2024
Hi Jonathan,Thank you for sharing your review and great feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från FOM 21 feb. 2024
Dear Amanda,Thank you for sharing your amazing 10/10 feedback score. Hope to welcome you back very soon

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Leeds stay
Great hotel, amazing breakfast. Skybar is well worth a visit
Bodde här 1 natt i februari 2024
Svar från FOM 18 feb. 2024
Dear Amanda,Thank you for sharing your fantastic review and feedback score. Hope to see you again at DT Leeds very soon

10/10 Fantastiskt

Ken

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel with a great location
Lovely hotel, great position for the shops, pubs, train station, staff are friendly and welcoming room was clean, quiet with all amenities you would need
Bodde här 1 natt i februari 2024
Svar från FOM 17 feb. 2024
Thank you ken for sharing your review and great feedback score. Look forward to welcoming you back soon

10/10 Fantastiskt

Isabelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really like the rooms, very comfortable and clean. Nice and quiet considering it’s next to the train station
Bodde här 1 natt i februari 2024
Svar från FOM 15 feb. 2024
Hey Isabelle,Thank you for sharing your review and great feedback score. Hope to welcome you back very soon

8/10 Bra

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i januari 2024
Svar från FOM 14 feb. 2024
Dear Stephen,Thank you for sharing your review. All reviews are very important to us and allow us to make improvements. Look forward to welcoming you back very soon

8/10 Bra

Steven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall the hotel was fine, however the breakfast was really poor and not worth the money. Went the second morning in town to a small cafe for the same price and had a wonderful breakfast. Really must do better than the tasteless overcooked breakfast on offer. Not even the pastries were any good. Shame
Bodde här 2 nätter i februari 2024
Svar från FOM 14 feb. 2024
Dear Steven,Thank you for sharing your valuable feedback. It is very important to us and allows us to improve the service that we provide

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room was lovely and overlooked the dock. Was able to check in early. Buffet breakfast was fab.
Bodde här 1 natt i februari 2024
Svar från FOM 14 feb. 2024
Dear LauraThank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Belinda Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The rooms have all been redecorated & look even nicer along with new carpets throughout.service is first class as soon as you walk in with freshly baked cookies…a smile & such helpful staff. The food is plenty,fresh,hot & is amazing again the staff are always smiling & there to help.will be back soon thank you
Bodde här 1 natt i februari 2024
Svar från FOM 14 feb. 2024
Dear Belinda Lisa,Thank you for sharing your amazing review and feedback score. We are please to read that you enjoyed your stayLook forward to welcoming you back very soon

10/10 Fantastiskt

G

Bodde här 1 natt i februari 2024
Svar från FOM 14 feb. 2024
Dear G,Thank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, reasonable rooms and lovely bars
Bodde här 1 natt i februari 2024
Svar från FOM 14 feb. 2024
Dear AnonymousThank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

6/10 Okej

Jaspal

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I would’ve preferred to be in a room where there was a TV, plus I was in a disabled room which I wasn’t happy about
Bodde här 1 natt i februari 2024
Svar från FOM 15 feb. 2024
Dear Jaspel,Thank you for sharing feedback following your most recent stay. Your feedback is important to us and allows us to make improvements to the service we offer

10/10 Fantastiskt

Louise

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely room, great location. Loved the Hilton breakfast good value for £10 pre booked.
Bodde här 1 natt i januari 2024
Svar från FOM 14 feb. 2024
Dear Louise,Thank you for sharing your great review and feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

carol

Reception staff great’ room smashing. Breakfast very tasty Good stay
Bodde här 2 nätter i januari 2024
Svar från FOM 14 feb. 2024
Dear Carol,Thank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

8/10 Bra

Jagmel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking is very expensive and not included (ie no Free parking) The hotel roof top bar is very good and can see the city from there. Shopping and town within 10 to 15 walking distance. nice view of the canal
Bodde här 1 natt i januari 2024
Svar från FOM 15 feb. 2024
Dear Jagmel,Thank you for sharing your valuable feedback. All feedback is very important to us and allows the hotel to make changes to the service we provide. Look forward to welcoming you back very soon

10/10 Fantastiskt

Glyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely Hotel, perfect location, highly recommend. Only downside was the Parking, there wasn’t any available so had to pay 24 around the corner.
Bodde här 1 natt i januari 2024
Svar från FOM 15 feb. 2024
Dear Glyn,Thank you for sharing your feedback and fantastic feedback score. Look forward to welcoming you back very soon

6/10 Okej

Peter

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
One of the things, in my opinion, that this hotel chain is consistent at is disappointing customers. This was my third stay at a Double Tree and at each one I don't see customer service, i see them looking at you in terms of how much they think you will spend. This hotel is no different. Yes you have to visit the Sky Bar, but this is where your problems start. We ordered 2 large glasses of wine at £14.30 a glass. So, the bill was £31.90. I then discover that a server brought 2 glasses of iced water which we didn’t order, didn’t want and didn’t drink. The red wine was disgusting and tasted like it had been in an opened bottle for weeks. When i complained everyone was "sorry to hear that sir" but nobody did anything until i spoke to the security person who brought the var manager. She was "sorry to hear that" and offered drinks vouchers which would be delivered to an undefined place. We went downstairs to the Lock Bar where a superb member of staff, Ivan, rescued our evening with his exceptional service which revolved around his dry humour which kept us in chuckles. Then as we were heading for bed at 19.45 pm, reception said there were some drinks vouchers for us. They tried to phone us in our room but nobody answered. Like we were going to be in our room! I asked why they didn’t phone my mobile or send me an email. This was clearly beyond their capability. So, our experience in the Sky Bar was tantamount to theft. If you use it, prepare to get fitted up .
Bodde här 1 natt i januari 2024
Svar från FOM 15 feb. 2024
Dear Peter,Thank you for taking the time to share feedback on your recent stay. I am disappointed to read that your did not enjoy your stay and hope that you will return in the future. Your feedback is very important to us and allows us to make changes to improve the service we offer

8/10 Bra

Justin

Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Hi Justin,Thank you for sharing your feedback. Look forward to welcoming you back very soon

10/10 Fantastiskt

Lynda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was spot on. The check in and the room was overlooking the canal and spotless clean.
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Hi Lynda,Thank you for sharing your amazing feedback and review score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Julian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Hi Julian,Thank you for sharing your amazing feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Fiona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Thank you Fiona for sharing your amazing 10/10 feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Katherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Hi Katherine,Thank your for sharing you amazing feedback score. Look forward to welcoming you back very soon

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
.
.
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Thank you for sharing your valuable feedback score. Look forward to welcoming you back very soon

10/10 Fantastiskt

Corry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Faultless stay
Stayed for an 'Afternoon tea with Bubbles'. Staff were pleased and attentive, room great size, bed comfy. Very clean bathroom with powerful shower. Faultless
Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Thank you Corry for your amazing feedback and review score. Look forward to welcoming you back very soon

8/10 Bra

Martyn

Bodde här 1 natt i januari 2024
Svar från FOM 26 jan. 2024
Dear Martyn,Thank you for sharing your review score. Look forward to welcoming you back very soon