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Recensioner av Abbey Hotel by Trivelles

3 out of 5
Abbey Hotel by Trivelles
104 Saint Margaret's Way, Leicester, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 73 av 199 recensioner" "
8 - Bra i betyg. 66 av 199 recensioner" "
6 - Okej i betyg. 29 av 199 recensioner" "
4 - Dåligt i betyg. 16 av 199 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 199 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Ranganathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 20 mars 2024
Thank you for your feedback.

8/10 Bra

Chris

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från staff 31 jan. 2024
Thank you. We hope to see you again

10/10 Fantastiskt

Dionysis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean rooms , it was warm for the cold days during our stay and it was value for money for what you get!
Bodde här 3 nätter i november 2023

6/10 Okej

Taslima

Gillade inte: Boendets skick och faciliteter
Remote wouldn’t work for the TV and shower room space was smal
Bodde här 1 natt i november 2023

6/10 Okej

Serafeim

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Good location for the space centre- 15 min walk. Linen was nice, bed was comfortable, generous tea and coffee. Significant wear and tear, mirror brokem, doors chipped. Needs some TLC. Also stained wall that could be cleaned in 10 moms.
Bodde här 1 natt i november 2023

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value!
Lovely stay! Good size rooms, clean, and have all the amenities needed. Some small things though - stains on walls in rooms, and entrance/reception area could do with a re-vamp. Overall great value!!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

susan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay again
Really nice friendly place with everything you need
Bodde här 1 natt i september 2023
Svar från manager 10 okt. 2023
Thank you for your amazing feedback! We can not wait to see you again.

6/10 Okej

Philip

Bodde här 1 natt i september 2023
Svar från manager 10 okt. 2023
Thank you for your feedback

2/10 Väldigt dåligt

Ana Paula

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Have to review rooms set up - bad.
Cold water in the shower ( tap water with hot water, but almost cold in the shower), mattress hard. No blinds to help to cut the lights in the morning.
Bodde här 2 nätter i september 2023
Svar från MANAGER 19 sep. 2023
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

4/10 Dåligt

s

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We would not stay here again.
The hotel location is at the side of a very busy road... We had a front facing room so your head is about 4 feet from the vehicles! It is noisy and we didn't sleep well. The room was very tired, very small and the bathroom was tiny. The bed is very small and doubt it is a proper double size. The reception isn't manned all the time so difficult to report any issues. The room was not serviced at all during our three night stay. They say any port in a storm but it would have to be an apocalyptic one to get us through the door again!
Bodde här 3 nätter i september 2023
Svar från Manager 10 okt. 2023
Thank you for your feedback. We will look into the matter to improve our service.

8/10 Bra

Osvaldo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great friendly staff … nice place to stay
Bodde här 1 natt i september 2023
Svar från MANAGER 19 sep. 2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walking distance to city centre, peaceful and excellent customer service
Bodde här 3 nätter i september 2023
Svar från MANAGER 19 sep. 2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

6/10 Okej

Hinalkumar

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Tiny room for 1 kids only not for Adult
Too much small Riom for 1 person Toilet & bathroom tiny condition ( too much small- not satisfied
Bodde här 1 natt i september 2023
Svar från MANAGER 19 sep. 2023
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

8/10 Bra

JAMIE

Gillade: Renlighet och boendets skick och faciliteter
A positive experience generally
The hotel is well-located for the city centre and Abbie Park and appears to be in relatively good, modern condition. Check in was slow and required a £100 deposit (I was surprised as this isn't usually a requirement and especially not in such a budget establishment). The management appears to be a big fan of paper notices, warnings and instructions - there are instructions littering the whole hotel and it's far too much to read! All the instructions on the walls tend to make the hotel feel quite bossy and intimidating which I'm sure wasn't its intention as the staff were quite friendly. The room was small but comfy with an interior window, fan and double bed with white bedding. The shower room was tiny - but clean and well maintained. Overall a generally positive experience with a few little tweaks needed to make it feel more welcoming.
Bodde här 2 nätter i september 2023
Svar från Manager 4 sep. 2023
Thank you for staying with us. Taking a security deposit is the hotel policy and it is also mentioned online. We do apologise you felt like this during your stay. The notices are our policies and important information for our guests. Sometimes there may be a guest waiting in line to check in and if they read the notices they will know and could also get there booking details and ID etc out and ready for the receptionist. We hope to see you again soon.

8/10 Bra

Monica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was too small for two people
Bodde här 1 natt i augusti 2023
Svar från manager 4 sep. 2023
Thank you for your feedback.

10/10 Fantastiskt

Rob

Bodde här 1 natt i augusti 2023
Svar från manager 9 aug. 2023
Thank you so much! We hope to see you again!

10/10 Fantastiskt

Harry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent service
It was clean and staff was very lovely too
Bodde här 1 natt i juli 2023
Svar från manager 9 aug. 2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

8/10 Bra

Iqra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good experience
Overall, it was very nice, especially in terms of customer service. Farhana was really helpful throughout.
Bodde här 3 nätter i juli 2023
Svar från manager 9 aug. 2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

10/10 Fantastiskt

Paul

Bodde här 1 natt i juli 2023
Svar från manager 29 juli 2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Fantastiskt

Mohamod

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was nice
Bodde här 1 natt i juni 2023
Svar från manager 5 juli 2023
Thank you for your compliments! it was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back

8/10 Bra

Jagjit

Bodde här 2 nätter i maj 2023
Svar från manager 8 juni 2023
Thank you for your feedback. We hope to welcome you back again.

4/10 Dåligt

Glen

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
We had a ground floor room we couldn’t open the window because the security lock had been cut so we couldn’t leave the window open at night and the room was hot . The side shelves on the bed were too close to the bed as I turned over as I was asleep I cracked my head and it cut it making me bleed the staff when they were there were helpful but rarely available, it was clean and tidy but the rooms look nothing like the photos shown and I paid for an upgrade from an economy room but if that was an upside hate to of seen the economy room
Bodde här 3 nätter i maj 2023
Svar från manager 8 juni 2023
Thank you for your feedback. We apologise that you had faced this problems whilst staying at the Abbey Hotel. We will definitely pass the message on to our management and look into the matter as part of our commitment towards guest satisfaction. We can assure you that will not be happening again. We hope to welcome you back again.

4/10 Dåligt

Manish

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
A message for North American travellers, this is not a hotel, a motel at best. I'm told that this is typical of places at this price point, but the bed had no support nor any padding for comfort. Opening windows lets in mosquiots. Shower only has extremely hot water. mini refrigerator does not get cold. brining your bag up the narrow, winding stairs is a challenge.
Bodde här 5 nätter i maj 2023
Svar från manager 8 juni 2023
Thank you for your feedback. We apologise that you had faced this problems whilst staying at the Abbey Hotel. We will definitely pass the message on to our management and look into the matter as part of our commitment towards guest satisfaction. We can assure you that will not be happening again. We hope to welcome you back again.

10/10 Fantastiskt

Taybah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från manager 8 juni 2023
Thank you for your feedback. We hope to welcome you back again.

10/10 Fantastiskt

Adrian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från manager 26 apr. 2023
Thank you for the amazing feedback!, we hope to see you again. Many thanks

2/10 Väldigt dåligt

Lars

Bodde här 2 nätter i mars 2023
Svar från manager 15 apr. 2023
Thank you for your feedback.

10/10 Fantastiskt

YUSUF

Bodde här 1 natt i februari 2023
Svar från MANAGER 17 mars 2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Fantastiskt

Troy

Bodde här 1 natt i februari 2023
Svar från MANAGER 17 mars 2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Fantastiskt

sunil

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från manager 14 feb. 2023
Thank you for amazing feedback. We cant wait to see you again.

4/10 Dåligt

Adrian

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Very basic, no food or drink facilities, reception not inviting.
Bodde här 2 nätter i januari 2023
Svar från MANAGER 11 feb. 2023
Thank you for your feedback

10/10 Fantastiskt

Benazir

Bodde här 1 natt i januari 2023
Svar från Management 1 feb. 2023
Thank you for stay at the Abbey hotel delighted you enjoyed your stay. We appreciate your positive feedback and hope to welcome you back soon. Many thanks

10/10 Fantastiskt

sunil

Bodde här 1 natt i januari 2023
Svar från Management 1 feb. 2023
Thank you for stay at the Abbey hotel delighted you enjoyed your stay. We appreciate your positive feedback and hope to welcome you back soon. Many thanks

10/10 Fantastiskt

MARCELLA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
pleasant stay
Straightforward easy to stay hotel, no frills but clean and warm, good hot shower, comfy bed, friendly and helpful staff. We had no complaints, have stayed before and would stay again.
Bodde här 4 nätter i december 2022
Svar från MANAGER - HANNAH 14 jan. 2023
Thank you for the feedback, returning customers mean a lot to us and we are glad you enjoyed your stay. Your compliments about our staff will be passed on! We cannot wait to welcome you back again!!

10/10 Fantastiskt

Eamonn

Bodde här 1 natt i december 2022
Svar från Manager 16 dec. 2022
Wow, thanks for your super great feedback! So glad you enjoyed your stay.We cannot wait to welcome you back again!!

10/10 Fantastiskt

ROSS

Bodde här 1 natt i december 2022
Svar från manager 16 dec. 2022
Wow, thanks for your super great feedback! So glad you enjoyed your stay. We cannot wait to welcome you back again!!

2/10 Väldigt dåligt

Mark

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The rooms were a disgrace, fittings hanging from walls exposing wording, no hot water available, walls and bed stained, we left and booked into Hilton and lost our money. Nothing like the photo’s
Bodde här 1 natt i november 2022
Svar från Manager 16 dec. 2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

6/10 Okej

Nicholas

Reste i grupp
Gillade inte: Boendets skick och faciliteter
Hotel dated and worn. Clean enough, but things missing/not working/broken.
Bodde här 2 nätter i november 2022
Svar från Manager 16 dec. 2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

10/10 Fantastiskt

Kelly

Bodde här 2 nätter i november 2022
Svar från manager 16 dec. 2022
Wow, thanks for your super great feedback! So glad you enjoyed you stay. We cannot wait to welcome you back again!!

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Even the economy rooms are good
I stayed in a economy room which was great very comfy and better than some hotels best rooms.Just no window to the outside .But a window to a corridor .But because modern light was good
Bodde här 1 natt i oktober 2022
Svar från MANAGER 12 okt. 2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

10/10 Fantastiskt

Asid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Manager 12 okt. 2022
Thank you for your feedback! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

6/10 Okej

David

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Ok place
Very basic hotel, receptionist not the greatest. Value for money, pretty poor. Diubt woukd stop again. Room Was clean.
Bodde här 1 natt i september 2022
Svar från manager 12 okt. 2022
Thank you for your feedback

8/10 Bra

Pellagia

Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Amanda

Bodde här 1 natt i augusti 2022
Svar från Manager 12 okt. 2022
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

8/10 Bra

victor

Bodde här 2 nätter i augusti 2022

6/10 Okej

Gordon

Reste med familjen
Gillade: Renlighet och personal och service
Very cramped and stuffy
Bodde här 3 nätter i juli 2022

6/10 Okej

Tracy

Bodde här 1 natt i juli 2022

6/10 Okej

Pamela

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not good
Bodde här 2 nätter i juli 2022

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i maj 2022

8/10 Bra

Raphael

Bodde här 1 natt i maj 2022

4/10 Dåligt

Jonathan

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Some dodgy people about
Bodde här 1 natt i maj 2022