The overall hotel and main staff were very pleasant and helpful, however the whole experience was completely ruined by the manager at check out. I was overcharged for breakfast which was £13 for a slice of toast and a coffee (cold) and whilst agreed at check that a reduced rate continental price that would be applied the argumentative, rude, manager decided to argue the case, blaming his staff for the issue. Having spent over £500 on a 3 night stay and a colleagues 2 night stay I would have expected a bit more customer service and politeness. To be spoken too the way I was, was shocking and whilst I say away in Lutterworth 3-4 nights a week every week, I thought maybe I would been a good customer. Never again ! Avoid at all costs, wish you luck if you ever have an issue with your bill! Very disappointed…..