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Recensioner av Star Hotel, South Leicester

2 out of 5
Star Hotel, South Leicester
Elmfield Avenue, Off London Rd,, Stoneygate, Leicester, ENG

Recensioner

5,0
10 - Fantastiskt i betyg. 11 av 206 recensioner" "
8 - Bra i betyg. 39 av 206 recensioner" "
6 - Okej i betyg. 52 av 206 recensioner" "
4 - Dåligt i betyg. 39 av 206 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 206 recensioner" "

5,2/10

Renlighet

6,2/10

Personal och service

4,2/10

Bekvämligheter

4,4/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

6/10 Okej

Sarah

Bodde här 1 natt i oktober 2023
Svar från Tim 6 nov. 2023
We appreciate your positive rating, Sarah! We take pride in providing our guests with a great experience. Regards, Tim

2/10 Väldigt dåligt

Tuomo

Bodde här 1 natt i september 2023
Svar från Joey 6 nov. 2023
Sorry for the unpleasant experience you had with us, Tuomo! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 Väldigt dåligt

Kieran

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shambles
The Hotel has been closed due to fire a few weeks now. No warning to say this was the case, so arrived at the hotel to find it closed and cordoned off. No way to contact hotels.com and ruined the weekend away.
Bodde här 1 natt i september 2023

6/10 Okej

Mohammed

Bodde här 1 natt i mars 2023
Svar från Ammy 23 mars 2023
Hi, Mohammed! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value, great location, really nice, friendly and helpful staff.
Bodde här 4 nätter i januari 2023
Svar från Eva 7 feb. 2023
Heartfelt gratitude for sharing this, Timothy! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

10/10 Fantastiskt

Timothy

Bodde här 1 natt i januari 2023
Svar från Eva 7 feb. 2023
Hi, Timothy! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okej

Lee

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 3 nätter i januari 2023
Svar från Eva 7 feb. 2023
Hi, Lee! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Fantastiskt

Tony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2022
Svar från Eva 4 jan. 2023
Hi, Tony! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 Fantastiskt

Tony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2022
Svar från Eva 4 jan. 2023
Thanks for rating us superbly, Tony! Glad to know that you loved our services :) Regards, Eva

2/10 Väldigt dåligt

Jordan

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shocking
Absolutely shocking for the price i paid for the hotel Absolutely shocking services wouldnt recommended staying here
Bodde här 5 nätter i december 2022
Svar från Eva 4 jan. 2023
Hi, Jordan! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

8/10 Bra

William

Bodde här 1 natt i december 2022
Svar från Ava 22 dec. 2022
Thanks for rating us superbly, William! Glad to know that you loved our services :) Regards, Ava

2/10 Väldigt dåligt

Matthew

Bodde här 1 natt i november 2022
Svar från Ammy 1 dec. 2022
Hi, Matthew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good nights sleep
Room was changed as light not working No quibble very friendly no problem with this Its cheap and cheerful but will use it again very close to de montfort hall 10 min walk
Bodde här 1 natt i oktober 2022
Svar från Eva 19 nov. 2022
Thank you for rating us positively, Paul! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

6/10 Okej

Christopher

Gillade: Renlighet
Bodde här 1 natt i september 2022
Svar från jan 11 sep. 2022
Hi, Christopher! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

10/10 Fantastiskt

Kameron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent experience, no complaints
From walking in, you instantly get a super warm and family feel. In asian culture we care about hospitality and we do it well, and that’s exactly what i was met by. The whole process of booking and checking in was so easy and straightforward, a great experience for my first time booking a hotel, and doing a solo trip. The room was very humble and lovely! The bedsheets smelt amazing, and the bed comfortability was out of this world!! I had the best sleep honestly. I will absolutely definitely come back here when I go to Leicester again, without a doubt! Thank you very much to them for having me :)
Bodde här 1 natt i augusti 2022
Svar från Ammy 30 aug. 2022
Hi, Kameron! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

6/10 Okej

Mark

Affärsresenär
Gillade inte: Personal och service
Poor
Poor and no TV!! Also no card machine so bank transfer only Unprofessional
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Lionel

Bodde här 1 natt i juli 2022
Svar från Christina 23 juli 2022
Hi, Lionel! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Christina!

2/10 Väldigt dåligt

Donna

Bodde här 1 natt i juli 2022
Svar från Ammy 24 juli 2022
Hi, Donna! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Väldigt dåligt

Stuart

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked a single room on Monday. Arrived at property on the Wednesday, told had no single rooms left & said can have a double but pay an extra £15 for it even though there mistake. No tv or internet, plastic cups in room & paint all over carpet. Advice not to stay here unless your desperate.
Bodde här 1 natt i juli 2022
Svar från Simon 18 juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Fantastiskt

Anas

Bodde här 1 natt i juni 2022
Svar från Simon 11 juni 2022
Thanks for rating us positively, Anas! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

10/10 Fantastiskt

Anas

Bodde här 1 natt i juni 2022
Svar från Ammy 11 juni 2022
Hi, Anas! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Dåligt

Adam

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Star Hotel, no stars included
should not be open - or should be half price. piles of rubbish out the front, sign completely bust, VERY basic. has been opened 6 months too early. Staff friendly but over priced for what it is. The sign of a 'bridal suite' upstairs made me shudder for any 'lucky couples' who stay here right now.
Bodde här 1 natt i maj 2022
Svar från Ammy 11 juni 2022
Hi, Adam! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Väldigt dåligt

Linzi

Bodde här 1 natt i maj 2022
Svar från Christina 7 juni 2022
Apologies for the inconvenience caused, Linzi! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

2/10 Väldigt dåligt

Chris

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid like the plague.
Quite simply the worst hotel I have ever stayed in. I simply left, and not heard anything from hotels.com regarding refund or charging.
Shower door off it’s mountings
Unsafe, dangerous electrics.
Broken furniture.
Damaged walls
Bodde här 2 nätter i maj 2022
Svar från Simon 10 juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okej

Verifierad resenär

Hotel was very standard, had issue with first room but staff sorted problem very quickly. No tvs in the room. Staff very friendly and helpful.
Bodde här 2 nätter i maj 2022
Svar från Ammy 10 juli 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Väldigt dåligt

Anthony

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst hotel
Mould in the rooms. Shower was broken. No breakfast. No reception. Extremely poor quality.
Bodde här 1 natt i maj 2022
Svar från Simon 23 juni 2022
Hi, Anthony! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okej

Douglas

Bodde här 1 natt i maj 2022
Svar från Christina 31 maj 2022
Hi, Douglas! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

4/10 Dåligt

NILESH

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tiring stay
Room wasn't ready not for 2pm or 6om when I arrived, had get bed made while I waited. No food or breakfast served, but the advertisement showed a lot of services which are not supported, false . advertising Bed was terribly soft, no phone in room, had to go down to reception to ask for another pillow
Bodde här 2 nätter i maj 2022
Svar från SImon 11 juli 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Väldigt dåligt

Matthew

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2022
Svar från Christina 17 maj 2022
Hi, Matthew! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

8/10 Bra

Amin, New Cairo

Reste i grupp, Affärsresenär
Card machine wasn't working but could pay by transfer.
Bodde här 1 natt i maj 2022
Svar från Ammy 22 maj 2022
Hi, Amin! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

8/10 Bra

Wayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2022
Svar från Ammy 6 maj 2022
Hi, Wayne! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Väldigt dåligt

W.T.F.

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2022
Svar från Jane 13 apr. 2022
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Väldigt dåligt

Priyesh

Bodde här 1 natt i april 2022
Svar från Cheshta 6 apr. 2022
Hi, Priyesh! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

4/10 Dåligt

Christopher

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Hotel is being refitted and not advertised correctly - no 40” tv in room - not complimentary tea bagsvect - I did get a kettle on request - I haggled a discount but would rather pay for what we need . Friendly apologetic staff tho
Bodde här 1 natt i mars 2022
Svar från Thomas 25 mars 2022
Hi Christopher, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Thomas

2/10 Väldigt dåligt

Sonia

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible living standards and service
There was no heating or hot water in the room. When we complained we were simply told there was nothing that could be done. In many attempts to contact the hotel to speak to a manager or someone to offer a solution to this uncomfortable stay, it seems the staff aren’t competent to deal with my problem appropriately and no one seems to be bothered in addressing my complaint. I have now sent several emails and rung up everyday for 2 weeks and am still no further forward.
Bodde här 1 natt i november 2019

2/10 Väldigt dåligt

Abbey

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible with scammers staff who round stealing people stuff
Bodde här 2 nätter i november 2019

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room we were given was not serviced, so had to be moved ,there was dust in and on the furniture, no shower tray ,and shower head needs replacing, pillows were hard ,and only one each .Breakfast was pretty good, all in all the hotel is tired and needs a makeover. Staff were helpful
Bodde här 1 natt i november 2019

4/10 Dåligt

Definate

Bodde här 1 natt i november 2019

2/10 Väldigt dåligt

Vladimir

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
💩💩💩
Dirty room and the staff are rude
Bodde här 1 natt i november 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing great staff, clean room, good breakfast , heaters working
Bodde här 1 natt i november 2019

4/10 Dåligt

J

Bodde här 1 natt i oktober 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Untidy
Waste hotel ever, very untidy
Bodde här 1 natt i oktober 2019

6/10 Okej

Phillip

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice staff, clean beds, hot shower, convenient location.
Bodde här 2 nätter i oktober 2019

6/10 Okej

Anthony

Affärsresenär
Bodde här 1 natt i oktober 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Tired Budget hotel, clean and good breakfast
low price which suited me. rooms clean but very tired - dirty marks on wall paper , cupboard in pieces, worrying looking plugs. BIG issue was the night worker opened my room - the was about to let someone into the room (obviously could not find the key downstairs as i had it) and then apologies and stood outside my door laughing. BIG plus breakfast a lovely surprise - well cooked and lots of cereal options. the room and bathroom was clean. good heating in the room. tiny towels. windows had been set top open just enough so they were not accessible from outside.
Bodde här 1 natt i oktober 2019

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointed
The bed was like sleeping on springs, cornflakes where like cardboard could tell they were cheap brand. No lifts. Noise by staff or other guest on the grounds unacceptable levels at 12am. Overall the hotel could do with a little tlc.
Bodde här 1 natt i augusti 2019

4/10 Dåligt

Peter

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
mouldy shower
Disappointing in that the shower was in a grim state, with black mould much in evidence. Did I mention it? Nooo, I'm British and we don't complain! On the plus side, I was shown to the nearest pub by the Reception staff with much humour and good will.
Bodde här 1 natt i augusti 2019

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
Hotel wasn’t what we expected, was very run down, we were really disappointed
Bodde här 1 natt i augusti 2019