Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 291 av 1003 recensioner" "
10 - Fantastiskt
291
8 - Bra i betyg. 307 av 1003 recensioner" "
8 - Bra
307
6 - Okej i betyg. 179 av 1003 recensioner" "
6 - Okej
179
4 - Dåligt i betyg. 109 av 1003 recensioner" "
4 - Dåligt
109
2 - Väldigt dåligt i betyg. 117 av 1003 recensioner" "
2 - Väldigt dåligt
117
7,2/10
Renlighet
7,8/10
Personal och service
6,8/10
Bekvämligheter
7,0/10
Boendets skick och faciliteter
7,0/10
Hållbarhet
Recensioner
4/10 Dåligt
Carlos
Reste med sin partner
7 maj 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room looked dirty. Property was unkept
Carlos
Bodde här 2 nätter i maj 2024
Svar från Kerry-Lee RediResponse Specialist 9 maj 2024
Dear Carlos, Thank you for taking the time to tell us about your experience at the RED ROOF INN LEXINGTON. I am sorry that your experience was less than ideal due to the uncleanliness you indicated and unkept property mentioned. At Red Roof, it is our desire to have your confidence in our abilities to rule out similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Bra
Sheree
Reste i grupp
6 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Needs some updates.
Sheree
Bodde här 2 nätter i april 2024
Svar från Kerry-Lee RediResponse Specialist 8 maj 2024
Dear Sheree,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. I was glad to see your 4/5 scoring. However, you mentioned we needed some updates. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Väldigt dåligt
Denise
2 maj 2024
Gillade inte: Renlighet
We left the first day and went to glo best western
Denise
Bodde här 3 nätter i april 2024
Svar från LaTunde RediResponse Specialist 3 maj 2024
Dear Denise,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. At Red Roof, it's disheartened to know that you were not satisfied with your visit. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 Bra
Laura
29 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The stay was fine.
Laura
Bodde här 1 natt i april 2024
Svar från Carla RediResponse Specialist 30 apr. 2024
Dear Laura,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. I am happy to hear that your stay was okay, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Väldigt dåligt
Vinson
Reste med sin partner
28 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The hotel its self is in an unsafe area with run down businesses. The staff was rude and unprofessional. The room was not ready, not just ours but also a handful of other customers in the lobby complaining. Rooms were to be ready at three for check-in but couldn’t be ready before 6. Unacceptable, we’re denied our room and they claimed Expedia cancelled when we complained. Still waiting on a refund from this nightmare of a booking. If you plan on staying somewhere in Lexington Kentucky you may want to run from this deal. Worst hotel experience and we have stayed in hundreds of hotels
Vinson
Bodde här 1 natt i april 2024
Svar från Carla RediResponse Specialist 29 apr. 2024
Dear Vinson,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the area was not to your liking, the encounter you had with the staff was less than ideal as well as unprofessional, the room was not ready upon arrival and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not a reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Dåligt
Connie
Reste med sin partner
28 apr. 2024
Gillade: Renlighet och personal och service
People on both sides screaming and fighting. Guys outside drinking and loud. We got no sleep but afraid to confront these awful people.
Connie
Bodde här 2 nätter i april 2024
Svar från Carla RediResponse Specialist 29 apr. 2024
Dear Connie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. We're sorry to hear about the inconvenience caused by the noise from nearby guests as you mentioned that you did not get any sleep. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Dåligt
Benjamin
Reste med familj och småbarn
24 apr. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Arrived at 2am and the signage directing you to a night window was poorly written and not lit at all. After transporting my belongings to the second floor I repositioned my vehicle and witnessed a hit and run where a blue pickup with chrome rims floored the gas coming out of a parking spot and demolished the front driver side front fender of a pickup in the neighboring parking spot. In the morning I awake to four males sitting on the balcony across from mine outside smoking and eyeing everything suspiciously. I was very concerned for my safety and the safety of my vehicle. The overall hotel experience was average at best, and I did not feel safe based on the other clientele there. I will not be back.
Benjamin
Bodde här 1 natt i april 2024
Svar från Sharma RediResponse Specialist 25 apr. 2024
Thank you for taking a moment to leave a review, Benjamin. The staff and I at the RED ROOF INN LEXINGTON were disappointed to see your 2/5 score following your stay. You indicated that the writing and lighting of the signage, the less-than-ideal encounter, and the other issues mentioned hindered your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist
8/10 Bra
William
Reste i grupp
24 apr. 2024
Gillade inte: Bekvämligheter
It was a ok place
William
Bodde här 1 natt i april 2024
Svar från Sharma RediResponse Specialist 25 apr. 2024
Thank you for taking the time to write about experience at the RED ROOF INN LEXINGTON. William, I am happy to hear that you found our hotel to be ok. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, William, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
8/10 Bra
Fernando
21 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Fernando
Bodde här 1 natt i april 2024
Svar från Sharma RediResponse Specialist 21 apr. 2024
Thank you for taking the time to write about experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. Fernando, I am happy to read your kind remarks about your good experience at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Fernando, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 Fantastiskt
Larrecco
19 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love this place!
Larrecco
Bodde här 2 nätter i april 2024
Svar från Dannielle Rediresponse Specialist 20 apr. 2024
Dear Larrecco,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bra
Dominiq
19 apr. 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The property looks out for me no cap!
Dominiq
Bodde här 1 natt i april 2024
Svar från Dannielle Rediresponse Specialist 20 apr. 2024
Dear Dominiq,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Fantastiskt
Larrecco
18 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank the funny desk staff for ALWAYS making me feel welcome here.
Larrecco
Bodde här 1 natt i april 2024
Svar från Dannielle Rediresponse Specialist 18 apr. 2024
Dear Larrecco,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff who made you feel welcomed. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Fantastiskt
Lisa
Reste med sin partner
12 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I don’t like about these rooms is that I have to pay extra to get a microwave, refrigerator, tea and coffee available in my hotel room.
Lisa
Bodde här 1 natt i april 2024
Svar från Dannielle Rediresponse Specialist 14 apr. 2024
Dear Lisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. We are happy that the room was provided with amenities that you like, however, we are sorry that there was no microwave available. In the future, please consider booking a deluxe or superior room to be provided with a microwave as well. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
10/10 Fantastiskt
Terry
7 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff
Terry
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 8 apr. 2024
Dear Terry,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are very happy to read that the staff was very friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 Fantastiskt
April
7 apr. 2024
April
Bodde här 1 natt i april 2024
Svar från Carla RediResponse Specialist 27 apr. 2024
Dear April,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Lexington is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
6/10 Okej
Dominiq
Affärsresenär
6 apr. 2024
Cleaner bed sheets
Dominiq
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 8 apr. 2024
Dear Dominiq,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. We value you as our guest and welcome your 3/5 score. At Red Roof, we are happy to know that you made us your choice of stay. However, as it relates to your comment of the sheets, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
4/10 Dåligt
Larry
Reste med familjen, Reste med husdjur
29 mars 2024
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
No fridge or microwave in the room, smallest room we have ever stayed in, tub was not clean, bathroom,door falling apart. People seemed to be living in their cars. Immigrants seemed to staying at motel.
Larry
Bodde här 1 natt i mars 2024
Svar från Nishaye RediResponse Specialist 30 mars 2024
Hello Larry, Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. I am sorry that your experience did not meet your expectations due to the quantity of the room not being to your liking and the possible lack of cleanliness. Please accept our sincerest apologies for the impact this had on your stay with us. In the future if you do require a room with a microwave and a refrigerator please consider exploring the other room types we have available with these amenities. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Okej
Shanterya
Affärsresenär
24 mars 2024
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
It was hair every where other than that it ok stay
Shanterya
Bodde här 1 natt i mars 2024
Svar från Kerry-Lee RediResponse Specialist 25 mars 2024
Dear Shanterya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON.Though you mentioned your stay was ok, there was hair everywhere. Our apologies for the uncleanliness mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Bra
Melinda
Reste med familjen
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value for the money. Our room was clean and comfortable. Staff were friendly and helpful.
Melinda
Bodde här 1 natt i mars 2024
Svar från Kerry-Lee RediResponse Specialist 25 mars 2024
Dear Melinda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. I was happy to read your room was clean and comfortable and our staff was friendly and helpful. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
4/10 Dåligt
Jennifer
Reste med familjen, Reste med husdjur
15 mars 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were burn holes in the covers and on the toilet seat. No refrigerator. Outdoor lights never go off and shine extremely bright inside at night making it hard to sleep. Chemicals used to clean the room were unbearable and we had to leave the door open when we arrived for several hours despite it being cold and wet outside. Will not stay again. Only thing that made it two stars is that we didn't see bugs.
Jennifer
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 16 mars 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN LEXINGTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the burn holes on the covers, the smell of the chemicals used to clean the room and the other concerns you described. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
2/10 Väldigt dåligt
MARION
Affärsresenär
15 mars 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This Hotel advertised as being smoke free rooms. This is an outright lie. My room was the worst second hand smoke filled room i have walked into since they started banning it in public places. I also had a room next to mine smoking weed. The smell was so bad that after my meeting I chose to not say there and drove 550 miles back home. I had to stop at a store and get garbage bags to put everything from the room in.
MARION
Bodde här 2 nätter i mars 2024
Svar från Adraine Rediresponse Specialist 16 mars 2024
Dear Marion,We are sorry to hear your recent experience at the RED ROOF INN LEXINGTON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns you mentioned in your review. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Fantastiskt
George, Lexington
15 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check-in. Friendly staff
George
Bodde här 3 nätter i mars 2024
Svar från Adraine Rediresponse Specialist 16 mars 2024
Dear George, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. I am happy to read that you found the check in process to be easy and that you found our staff to be friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Fantastiskt
Asha Lee
Reste med sin partner, Reste med husdjur
11 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my time there.
Asha Lee
Bodde här 2 nätter i mars 2024
Svar från Adraine Rediresponse Specialist 12 mars 2024
Dear Asha, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. It is great to see that you enjoyed your time here at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Fantastiskt
Angela
Reste med familj och småbarn
11 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff
Angela
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 12 mars 2024
Dear Angela,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. I am happy to read that you were pleased with the hotel staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Fantastiskt
Amber
10 mars 2024
Gillade: Renlighet och personal och service
Amber
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 12 mars 2024
Hello Amber, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 Dåligt
Sidney
Reste med familjen
8 mars 2024
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This hotel was as we were expecting for under $60 a night. There were people yelling and running around on the balcony at 4AM. Overall, it was an average experience but I would not like to go back. I will note we had a good experience with the staff that checked us in. But when we were checking out, the cleaning staff had the clean towels and sheets stacked outside on the dirty concrete.
Sidney
Bodde här 1 natt i mars 2024
Svar från Carla RediResponse Specialist 9 mars 2024
Dear Sidney,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. I am glad to read that you were pleased with our staff that checked you in. However. we're sorry to hear about the inconvenience caused by the noise from other guests on the balcony and other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Fantastiskt
Mary
Reste med familj och småbarn, Reste med familjen
7 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great
Mary
Bodde här 1 natt i mars 2024
Svar från Carla RediResponse Specialist 8 mars 2024
Dear Mary,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Dåligt
Michael
Affärsresenär
4 mars 2024
There was no coffee maker in the room, and the coffee makers in the lobby were not i service at 8:00 in the morning.
Michael
Bodde här 1 natt i mars 2024
Svar från Kerry-Lee RediResponse Specialist 5 mars 2024
Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN LEXINGTON. I am sorry that your experience was less than ideal due to the lack of a coffee maker in the room and the late coffee in the lobby. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope to provide a better experience in the future.Very truly yours, Red Roof Management
2/10 Väldigt dåligt
Laura
Reste i grupp
1 mars 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Front receptionist was rude and would not take foreign ID because she said she couldn’t read it, I was unable to check in!
Laura
Bodde här 1 natt i februari 2024
Svar från Chirell RediResponse Specialist 1 mars 2024
Dear Laura,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the service from the front desk staff who refuse the form of identification presented. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
8/10 Bra
Dale
Reste med sin partner
29 feb. 2024
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Room was clean and quiet.
No chair to sit at desk.
There was no micro but, my fault, as I did not check room amenities.
Dale
Bodde här 1 natt i februari 2024
Svar från Chirell RediResponse Specialist 1 mars 2024
Dear Dale,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lexington. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean and quiet room. You indicated that you were unsatisfied with no chair nor amenities in the room due to the room type reserved. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
2/10 Väldigt dåligt
Jeffrey
Reste med sin partner
28 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everytime I saw staff she was smoking right outside the lobby door. You had to walk through the smell to get inside.
It was my mistake for not noticing that they offered no breakfast, microwave or refridgerator in the rooms. I assumed those services would be available because all other motels offered these three items for the same or cheaper price.
The outside of the buildings had much disrepair and litter scattered about.
Jeffrey
Bodde här 1 natt i februari 2024
Svar från Kamaria RediResponse Specialist 29 feb. 2024
Dear Jeffrey,Thank you for taking the time to tell us about your experience at the RED ROOF INN LEXINGTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff, the odor you described and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
10/10 Fantastiskt
Mildred
24 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Price was good.
Mildred
Bodde här 1 natt i februari 2024
Svar från Dannielle Rediresponse Specialist 24 feb. 2024
Dear Mildred,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable prices. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
8/10 Bra
Khimea
Reste med sin partner
19 feb. 2024
Gillade: Personal och service
Gillade inte: Bekvämligheter
Decent price for a 1 night stay. Ok place to stay if you just need somewhere to sleep and change clothes. Definitely not a luxury hotel. Staff were very pleasant and check in and check out were easy enough.
Khimea
Bodde här 1 natt i februari 2024
Svar från LaTunde RediResponse Specialist 22 feb. 2024
Dear Khimea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. I'm so glad we earned your 4/5 score. At Red Roof it's good to know that the staff was pleasant, check-in was easy and all the positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 Fantastiskt
Chelsea
16 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very clean and smelled good
Chelsea
Bodde här 1 natt i februari 2024
Svar från Recordo Rediresponse Specialist 17 feb. 2024
Dear Chelsea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lexington. It's great to see that we received your 5/5 score due to our level of cleanliness and fresh smell. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
4/10 Dåligt
crystal
Affärsresenär, Reste med familjen
13 feb. 2024
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bed bugs .
crystal
Svar från Recordo Rediresponse Specialist 14 feb. 2024
Dear Crystal,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lexington. Hearing that you encountered insects was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RecordoRed Roof Management Rediresponse Specialist
8/10 Bra
Alberyo
11 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The shower is very bad
Alberyo
Bodde här 1 natt i februari 2024
Svar från Recordo Rediresponse Specialist 11 feb. 2024
Hello Alberyo,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Lexington. I'm sorry to hear that you had issues with the shower in your room. Red Roof apologize for such bad encounter. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
10/10 Fantastiskt
levi
Reste med sin partner
8 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
levi
Bodde här 1 natt i februari 2024
Svar från Nishaye RediResponse Specialist 9 feb. 2024
Hello Levi, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Lexington. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and our Red Roof team look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
10/10 Fantastiskt
Michael
Affärsresenär
8 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Michael
Bodde här 1 natt i februari 2024
Svar från Oshane RediResponse Specialist 8 feb. 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 Okej
Paul
5 feb. 2024
Gillade: Renlighet
Gillade inte: Personal och service
Paul
Bodde här 2 nätter i februari 2024
Svar från Oshane RediResponse Specialist 7 feb. 2024
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Väldigt dåligt
Michelle
Affärsresenär
4 feb. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DONT STAY HERE
Travel nurse Place was filthy Cigarettes butts all over Rude service desk Completely away from everything by 10-15 miles Couldn’t even turn around in bathroom so tiny
Michelle
Bodde här 2 nätter i februari 2024
Svar från Oshane RediResponse Specialist 5 feb. 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the customer service not being up to your standards along with the bathroom size not being up to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
10/10 Fantastiskt
Benjamin
3 feb. 2024
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Benjamin
Bodde här 1 natt i februari 2024
Svar från Oshane RediResponse Specialist 4 feb. 2024
Hello Benjamin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Fantastiskt
Kasey
2 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kasey
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
Larrecco
1 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay was EXCELLENT! the staff was VERY nice and courteous. The room was VERY CLEAN thanks to Ana. I can say that this were the absolute BEST I've had in a very long time. THANK YOU RED ROOF INN
Larrecco
Bodde här 2 nätter i januari 2024
Svar från Toni-Ann RediResponse Specialist 1 feb. 2024
Thank you for leaving such a positive review, Larrecco. At Red Roof Inn Lexington we work hard to provide clean, comfortable and value based stays for all our guests, so I am happy that is always achieved for you. You indicated that you were pleased with the customer service provided by our staff and our location, among other commendations. Your feedback is always welcomed as it only helps us to improve our services. Thank you again, we hope you'll return so that we can provide you with another great stay. Best wishes, Red Roof Management
2/10 Väldigt dåligt
Suzetta
31 jan. 2024
Gillade inte: Bekvämligheter
I didn’t stay you took my money anyway! I no longer use your services
Suzetta
Bodde här 1 natt i januari 2024
Svar från Toni-Ann RediResponse Specialist 31 jan. 2024
Hello Suzetta,Your comments and 1/5 score of our Red Roof Inn Lexington are disappointing to see. You indicated that you did not stay at our hotel and you were charged for the stay. Please note that our cancellation policy states that you must change or cancel your reservation by 6:00 PM local hotel time on your check-in date to avoid cancellation penalty of first night’s room and tax, or forfeiture of points used for the reservation. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management
2/10 Väldigt dåligt
Jennifer
25 jan. 2024
Jennifer
Bodde här 1 natt i januari 2024
Svar från Recordo Rediresponse Specialist 27 jan. 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Fantastiskt
Angelisa
22 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Angelisa
Bodde här 2 nätter i januari 2024
Svar från Kerry-Lee RediResponse Specialist 23 jan. 2024
Hello Angelisa, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management
10/10 Fantastiskt
Marie
19 jan. 2024
Marie
Bodde här 1 natt i januari 2024
Svar från Tianna RediResponse Specialist 21 jan. 2024
Hello Marie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bra
Margreta
13 jan. 2024
Gillade: Personal och service och boendets skick och faciliteter
Margreta
Bodde här 1 natt i januari 2024
Svar från Gabrielle RediResponse Specialist 15 jan. 2024
Thank you for taking a moment to leave a review, Margreta. The staff and I at the Red Roof Inn Lexington, NC appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Fantastiskt
Earnest
Affärsresenär
11 jan. 2024
Gillade: Renlighet och boendets skick och faciliteter
Earnest
Bodde här 1 natt i december 2023
Svar från Oniel Rediresponse Specialist 11 jan. 2024
Thank you Earnest, for taking the time to write a review of your stay at the Red Roof Inn Lexington. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,RedRoof Management
10/10 Fantastiskt
samuel
Affärsresenär
8 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All's great!
samuel
Bodde här 1 natt i januari 2024
Svar från Oniel Rediresponse Specialist 10 jan. 2024
Hi Samuel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lexington. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management