Hotell i Lilla

“We have been at same hotel 2 years ago. The service from the reception was excellent then but this time, they weren’t kind or helpful. It’s seemed like as they didn’t have time for you. The price for one night and half pension is too high and if you don’t get a good service for that price, it’s not worth to staying there! The instructions for how you can go to your hotel if you come from the train was so bad, we and many other people waited 2 hours in the park and with information to just go to...

“Pool closed for the season, and €10 for access to Wellness Center. Waste of money, cold jacuzzi and sauna was out of order. Noisy in the Buffet Restaurant. Over 30 mins of waiting to access booked breakfast time. Thin walls between the rooms, so woken up early to banging bed from room next door... The couple next door had a better morning at least.”

“La ubicacion y las instalaciones....”

“Rummet var rent och fint. Ett litet familjärt hotell i ett lugnt område. Fanns en lokal restaurang med god mat. Maten grillades på en stor braskamin i restaurangen, mysigt. Frukosten var helt ok på hotellet. ”

“Fin fri utsikt över haver”

“Great theming in the resort, great to get park tickets included in our stay, but the resort was under staffed and staff often came across as rude and unhelpful, checkin was over 40 minute wait, poor ac throughout the complex, especially in the rooms - we did pick this up on resort and were told maintenance would be sent, they never arrived. Minimal info provided at checkin, €2 per towel for hire plus €15 euro deposit which we had to collect from reception, again over 10 minutes wait for this. We...

“Hotel Luna Nueva was a wonderful hotel, from the location, helpful staff and comfortable setup! ”

“Ja”

“Trevlig personal. Tyst rum.”

“Saw many reviews and lots of people complaining about check in. I thought to myself how bad can it really be. I’m in the hospitality industry myself. It was pretty bad. I was in Front of the building for an over an hour trying to figure it out calling their customer support (which I don’t know how much that’s going to cost me probably more than the room itself) however the room was excellent, clean, spacious and in the perfect location for everything. Customer service was nice and they tried to...

“Resa ner till Spanien, då detta var ett stopp på vägen. Hotellet låg bra till, det fanns parkering, nära till restauranger, rent och fräscht rum.”

“Mycket trevligt hotell med rymliga rum och trevlig personal. Trevlig takbar med utsikt över Gamla stan. Bra gym samt mycket bra frukost. ”