Reception

Recensioner av Red Carpet Inn & Suites Lima

2.5 out of 5
Red Carpet Inn & Suites Lima
1231 Neubrecht Road, Lima, OH

Recensioner

4,0
10 - Fantastiskt i betyg. 9 av 204 recensioner" "
8 - Bra i betyg. 18 av 204 recensioner" "
6 - Okej i betyg. 28 av 204 recensioner" "
4 - Dåligt i betyg. 38 av 204 recensioner" "
2 - Väldigt dåligt i betyg. 111 av 204 recensioner" "

4,0/10

Renlighet

5,0/10

Personal och service

4,0/10

Bekvämligheter

3,4/10

Boendets skick och faciliteter

4,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Darla

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very nice and convenient. The only thing that was wrong was the ice machine didn't work.
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Danielle

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I was charged in extra fee on top of the Vi paid for the room in your app.The owners are the workers argued with me for about 2 hours over it.It was the worst place i've ever been to my life
Bodde här 1 natt i april 2024

4/10 Dåligt

Kathleen

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Ceilings and walls were stained. Bathroom counter stained. Bathroom light was extremely dim ( one bulb) and didn’t always work-thank goodness I carry a flashlight
Bodde här 2 nätter i april 2024
Svar från María 3 maj 2024
¡Nunca quise decepcionarte, Kathleen! Solicite considerar la preocupación por la limpieza como un caso fuera de lugar, ya que es uno de nuestros aspectos más destacados. Danos otra oportunidad de hospedarte pronto y nos aseguraremos de que experimentes la comodidad y hospitalidad por las que somos conocidos. Saludos, María

2/10 Väldigt dåligt

Waverly

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not receive the room we requested. Staff very unfriendly and not accommodating to request. Needed non smoking and got a smoking room. No water pressure in the shower. No continental breakfast, which is one of the reasons we choose the hotel. Will not book again.
Bodde här 2 nätter i april 2024
Svar från Dewi 3 maj 2024
This is not the experience we would like you to have, Waverly! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 Väldigt dåligt

Johnathan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Joey 3 maj 2024
Hi, Johnathan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

8/10 Bra

Zachary

The gentleman at the front desk was awesome.
Bodde här 1 natt i april 2024
Svar från Dewi 3 maj 2024
Thank you for sharing your seamless experience, Zachary! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

2/10 Väldigt dåligt

Kathrine

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
What we did like is the availability of the room and the fact that there were no bugs. However, when walking into the room, you are immediately met with a wall of smoke smell from cigarettes, and you walk into completely deplorable conditions of the room structures and non-working appliances such as lamps, windows, and open lighting with no coverings. The bed sheets were burnt, and the pillowcases had many stains. The remote for the TV was crusted in an unknown matter. The bathroom tub was the cleanest feature in the bathroom itself. I am highly surprised this place hasn't been visited by the health department or condemned for business until brought up to minimal standards. I have pictures if you would like to see them. It's sad that we spent almost half of the room cost on cleaning supplies, deodorants to cover up foul smells, dryer sheets to insert into air vents for smoke smell neutralization, and new sheets and blankets to sleep on a hard-as-a-rock, stained mattress. You can tell they are trying to work on the infrastructure, but they should probably be shut down until repairs can be completed and the whole indoor facility scrubbed and sanitized.
Bodde här 1 natt i april 2024
Svar från Joey 3 maj 2024
We are sorry to hear about your experience, Kathrine! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

10/10 Fantastiskt

Kendra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it was just very comfortable and just good
Bodde här 6 nätter i mars 2024
Svar från Joey 3 maj 2024
Hi, Kendra! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

6/10 Okej

Amanda

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från Ammy 4 maj 2024
Hi, Amanda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Fantastiskt

Rebecca

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Ammy 4 maj 2024
We appreciate your positive rating, Rebecca! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Väldigt dåligt

Melvin

Bodde här 3 nätter i november 2023
Svar från Ammy 4 maj 2024
Hi, Melvin! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Väldigt dåligt

kier Johanies

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i september 2023

4/10 Dåligt

Donn

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bathroom needs major Reno absolutely terrible But it did have hot water Could only get one channel on tv Bed extremely hard and uncomfortable If it’s $50 a night, maybe But too expensive for what it is Stay at quality inn across road
Bodde här 1 natt i september 2023
Svar från Kem 10 sep. 2023
Thank you for reviewing us and let’s know what need to updates , right now we are upgrading all room. In future it wasn’t problem .

6/10 Okej

William

Bodde här 1 natt i juli 2023
Svar från Ken 28 aug. 2023
Thank you for review on us

2/10 Väldigt dåligt

James

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The property is so dirty and feel unsafe. Look like they dont take care the property at all. In orbitz they put choices for breakfast and wifi for additional $5, but they don't have that service actually. so the staff asked us to call orbitz for $5 refund. I don't why the still put that choices of service in orbitz if they don't have it.
Bodde här 1 natt i juli 2023
Svar från K 28 aug. 2023
Sorry for hear that, so you are unhappy to stay with us, we will look for you next visit to stay with us and satisfied. Thank you so much for the reviewing

8/10 Bra

Kaylynn

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från ken gandhi 4 juni 2023
thank you so much

10/10 Fantastiskt

Elvir

Bodde här 1 natt i april 2023
Svar från calab 4 juni 2023
thank you

8/10 Bra

Harvey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking lot needs repairs
Bodde här 1 natt i mars 2023

4/10 Dåligt

Ronald

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Choose anywhere but here in Lima, place smells like an old bar that was smoked in for 50 years. Water temp continually went from hot to cold and there was just a piece of bare Sheetrock above the shower where the room above had leaked. The drawers looked like they hadn’t been cleaned from previous guest.
Bodde här 7 nätter i februari 2023

4/10 Dåligt

Oscar, Troy

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The heater was not working properly it has 3 spots blowing air, 2 spots has flowing cold air and 1 spot just hot. She didn't offered other room even we asked her to give us a different one and she was very bad atvthe poit the she said if we don't like it we can go to a different hotel. that's I call very disappointing customer service, worst of the other ones that we pay less money to use.
Bodde här 1 natt i februari 2023

2/10 Väldigt dåligt

William

Bodde här 3 nätter i september 2022

4/10 Dåligt

Kyle

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2022

2/10 Väldigt dåligt

Oliver

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2022

2/10 Väldigt dåligt

Felicia

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
For the Front desk workers to show respect for others
Bodde här 2 nätter i juni 2022

4/10 Dåligt

John

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was run down . But I got a deal Lol
Bodde här 1 natt i juni 2022

8/10 Bra

Jeff

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice people ! Family owned and operated …. Owners super nice.
Bodde här 1 natt i juni 2022

6/10 Okej

Amy

Gillade inte: Personal och service
Manager was very rude and disrespectful. Pounded on our door after 11pm demanding $50 for our dogs when their listing stated dogs were welcome and nothing was said at check in and the animals declared. Will never return.
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Milton

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från ken Gamdhi 31 mars 2022
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 Väldigt dåligt

Xavier

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022
Svar från Ken 25 jan. 2022
Thank you

6/10 Okej

Jemecca

Gillade: Personal och service
Bodde här 3 nätter i januari 2022

4/10 Dåligt

Joseph

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wont make that mistake again
Completely out dated and worn out. Was told there was truck parking and on arrival it was very very tight for big truck parking.
Bodde här 1 natt i september 2021
Svar från Ken Gandhi 21 sep. 2021
Constructive criticism can be difficult to accept but your review honestly points out areas we are aware needs work. We appreciate you taking the time to share your thoughts and please know we are making an effort toward addressing these issues

8/10 Bra

Norma

Gillade: Rummets bekvämlighet
Ok but not great
Good place to stay for the night to rest but not spectacular, they were doing renovations, understandably a bit dirty in hall. Charges extra for pets, Hotels.com does not let you know ahead of time.
Bodde här 1 natt i september 2021
Svar från Stephanie Farmer 12 sep. 2021
Thank you

2/10 Väldigt dåligt

Jessica

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2021
Svar från Stephani 21 sep. 2021
Thank you for your visit. I'm sorry that your recent experience with us didn't warrant a higher rating. If there is any specific feedback you can provide to help us improve, we welcome your comments.

2/10 Väldigt dåligt

Ross

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I am still trying to get a refund as I did not check in I canceled my reservations they had told me there were no rooms available after confirming my reservation. I am currently trying to reset my password on my account so I can access the itinerary number since no one can help me with me without that. I Need to be refunded $80 For proof I never checked in is in to Red Roof Inn in elima Ohio. I'm trying to find any other details that would assist in this matter but I have no saved emails but I never checked in and I canceled via phone with your phone with the manager Ken of Red Roof Inn in Lima.
Bodde här 1 natt i juni 2021

6/10 Okej

Jacqueline

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021
Svar från Ke 14 aug. 2021
Thank you very much for such glowing praise of our hotel. We are most pleased that your family was able to enjoy the full array of amenities that we believe define our hotel. I hope that your road back to us is a wonderful one for you and your family.

2/10 Väldigt dåligt

Jennifer

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was very dirty. The shower had, are you ready for this, moldy peeling wallpaper in it. Carpet was filthy.
Bodde här 1 natt i augusti 2021
Svar från Ken Gandhi 14 aug. 2021
We appreciate you taking the time to share your comments. It is my unwavering belief that when a business stops being challenged on all they do, their future is in peril. For this reason, thank you and rest assured we take your remarks very seriously.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Know that it is in the process of being renovated. There is no continental breakfast or even coffee, although on the website it says there is. There is a Waffle House across the street.
Bodde här 1 natt i juli 2021
Svar från Ken Gandhi 28 juli 2021
Thank you for your recent visit and for your willingness to share your important feedback with the online review community. A specific thanks as well for your laudatory remarks concerning our rooms. Please come back and continue to tell the world of how special our location truly is.

2/10 Väldigt dåligt

Kathy

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Horrible stay
The website says this is a really nice looking hotel. It also said there was a spa a bar and a restaurant at this hotel. There were none of their sales at this motel there’s a vacant lot right in front of this hotel that looks like homeless people live there because there’s trash everywhere. Room some of the sheds had burn holes in it. Above the bathtub there is peeling paint one of the worst hotels that I wrote all year for work and it was a very expensive hotel for what it was it was very late you had a sleeping room
Bodde här 3 nätter i juli 2021
Svar från ken gandhi 15 aug. 2021
what you see in pics that property not belong to us , why you do show guest our hotel exterior and interior with guest room, then realize real thing , any way thanks for write the reviews on us.

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My room head Brown water and mold not to mention the sink was falling of the wall and there was a hole in the shower wall, it also sounded like something was trying to get out of the wall.
Bodde här 1 natt i juni 2021
Svar från ken Gandhi 3 juli 2021
Thank you for your review. As the owner of Red Carpet Inn & Suites it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve,but Extremely heavy Flow of the reservation at property because of Bike Races in Lima.but anyway so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Red Carpet Inn & Suites

2/10 Väldigt dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This was the worst place I've ever stayed but do to the event in the area there was no other place to stay. The place should really be inspected. All I could smell in my room was strong bleach. Holes in the ceiling and walls, the entire place is torn apart.
Bodde här 1 natt i juni 2021
Svar från Melani Harker 2 juli 2021
Thank you for your review. We are very concerned with the experience you describe. Your comments will be treated with top priority, as we owe our existence to how our clientele regard us. We will continue to do everything we can to provide satisfaction.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
First off the camel hockey owner called me non stop from 8:30 pm wanting to know when we was checking in, the room smelled so bad of cigarettes we left door and windows open and left for a few hours ,the whole place was disgusting should be condemned !
Bodde här 1 natt i juni 2021
Svar från Melani Harker 2 juli 2021
Sorry for This Bed experience @ our promises. Please Lets know what Room you stayed and We look In to dipper and Try to avoid this Problem will repeated again for another our valuated guest. once again Sorry by Red Carpet Inn Managements.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There were cigarette burns in the furniture and the bedspread, and the air smelled like smoke and air freshener. The shower had been wall papered, but big pieces were peeling off. The plastic grill on the air conditioner was broken in several places and rattled annoyingly. The carpet felt sticky. How could anyone rate this place more than a 2?
Bodde här 1 natt i juni 2021
Svar från Ken Gandhi 15 juni 2021
Thank you for your constructive criticism. We appreciate that you expected to enjoy a wonderful experience and apologize we fell short of your expectations. Please know we will address your complaint to ensure that what you experienced is not repeated. i need more information about you what Room you stayed with us. please Call us and lets Us Know and speak with Manager Ken Please

4/10 Dåligt

Verifierad resenär

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
shower knobs work properly and heat
Bodde här 2 nätter i april 2021
Svar från Terry Harker 6 apr. 2021
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 Väldigt dåligt

Lakesha

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
HORRIBLE SERVICE & DISGUSTING ROOM
This place was horrible. The guy that checked my driver in was rude. My driver told him about how bad the room was and he did nothing about it not changing him to a different room. My driver slept in the chair, because the mattress had blood on it and the sheets looked dirty. The bathroom was nasty not cleaned. Horrible stay. This place should be shut down until it is inspected.
Bodde här 1 natt i februari 2021
Svar från Ken Gandhi 16 feb. 2021
Sorry about This , I think you explained here totally inappropriate , This property just completed renovation and in The Market, I need to more here from you Or Give us call please

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2020
Svar från ken Gandhi 17 dec. 2020
thank you so much

6/10 Okej

Betty

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I have stayed in a lot cleaner hotels it was really musty and definitely needed an upgrade. The staff was good
Bodde här 3 nätter i oktober 2020
Svar från ken Gandhi 6 okt. 2020
thank you for your feedback

2/10 Väldigt dåligt

Lora

Bodde här 4 nätter i februari 2020

2/10 Väldigt dåligt

Berry, Lima Ohio

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrific looking and disgusting. No fire extinguisher in the container. Ica machine was gross and not working. Duct tape holding light switch.
Bodde här 1 natt i november 2019
Svar från ken 7 okt. 2020
thank your for your feedback, but just we did renovated property. now you can try again and hopefully you will give us higher ranking

2/10 Väldigt dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The property doesn’t have any breakfast like they say in the ad on your website
Bodde här 1 natt i november 2019
Svar från Meleni Hacker 7 okt. 2020
thank your for your feedback, but just we did renovated property. now you can try again and hopefully you will give us higher ranking