Staff is always nice and welcoming. We were put into a room near the fire door and it slammed loudly. We propped it open, and they also propped it open when we complained. However, the noise stopped, what about the safety concern of the fire door? My husband, an mechanical engineer, says all they need to do is place a "soft closer" on the door for it to be safe with the fire code and the people in the rooms next to it will not hear it slam all night. We love staying in this hotel when visiting. It is clean, convenient and service is excellent.