Utsikt från rummet

Recensioner av Casual Belle Epoque Lisboa

4 out of 5
Casual Belle Epoque Lisboa
Rua da Madalena 125, Lisbon

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 160 av 287 recensioner" "
8 - Bra i betyg. 81 av 287 recensioner" "
6 - Okej i betyg. 27 av 287 recensioner" "
4 - Dåligt i betyg. 11 av 287 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 287 recensioner" "

8,8/10

Renlighet

9,2/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Robert

Bodde här 2 nätter i januari 2024
Svar från General Manager 29 jan. 2024
Dear Robert,Thanks ever so much for finding the time to rate your experience and the Belle Époque hotel. We would like to hear from you to make sure that we can improve the quality of your experience with us next time. My best regards.

8/10 Bra

Anna Ingela Katarina

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från General Manager 29 jan. 2024
Dear Anna,Many thanks for your review of the Casual Belle Époque hotel, it's very important to us. We hope that you spent excellent few days in Lisbon and that you fully enjoyed your Portuguese holiday. My best regards.

8/10 Bra

Mikael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från General Manager 29 jan. 2024
Dear Mikal,We wish to thank you for your feedback, it's super important to our entire Team to hear back from every guest, that way we can improve the quality of our daily offer. My warmest regards.

10/10 Fantastiskt

Hakim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från General Manager 25 sep. 2023
Dear Guests,We would like to thank you for taking your personal time to leave us a comment. Your feedback will help us create a better offer. Wishing you all the best.

6/10 Okej

Patryk

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place, fresh rooms however the wallpaper in the bathroom could have gotten some glue. The staff at breakfast felt stressed and was always picking with something other than restocking the food, unless asked for. Not all food and beverages was labeled correctly (which could have become a literal mess for my traveling partner if he picked the wrong) and when asking about correcting the labels, they seemed too stressed to even bother listening to my question. Otherwise the staff at reception was very friendly and helpful.
Bodde här 4 nätter i juli 2023
Svar från General Manager 1 aug. 2023
Dear Patryk,Thanks ever so much for your feedback, it's extremely important to us! Here at Casual Hoteles, we offer food options for travelers with alergies for breakfast, however for a more custom menu, it's always recommendable to contact the reception or the staff in the breakfast room. We will make sure to feature even more labels than we usually do in order to make it easier for our guests to identify types of food on display. We sincerely hope that you had a great Lisbon holiday and enjoyed Portugal very much. My best regards.

6/10 Okej

Rolf

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 4 nätter i januari 2023
Svar från General Manager 14 jan. 2023
Dear Rolf,First off, we'd like to thank you for your feedback and also for choosing the Belle Époque as your home in Lisbon. We'll be hoping to do a better job next time and improve your Casual experience in every way.My warmest regard.

10/10 Fantastiskt

Carina

Bodde här 4 nätter i november 2022
Svar från General Manager 9 dec. 2022
Dear Carina,Every staff member of the Belle Époque hotel is so thrilled with your evaluation of our establishment. We truly hope that you had a fantastic time in Lisbon with Casual. Hoping to see you soon and taking this opportunity to send you our best regards!

10/10 Fantastiskt

Benjamin

Bodde här 1 natt i september 2022
Svar från General Manager 17 okt. 2022
Estimado Benjamin,Muito Obrigado pela sua fantastica classificação sobre o nosso hotel.Estamos felizes que tenha tido uma excelente estadia connosco.Espero vê-lo em breve.Obrigado!!

8/10 Bra

Brith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2022
Svar från General Manager 3 okt. 2022
Dear Brith,We wish to sincerely thank you for the comment and we hope that we were able to make a difference for you when it comes to discovering this wonderful city of Lisbon.Best regards.

10/10 Fantastiskt

Jesper

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2022
Svar från General Manager 8 maj 2022
Dear Jesper, We wish to thank you very much for your feedback. It's great to hear that had enjoyed your stay with us and Lisbon as well. Hoping to see you soon. My best regards!

6/10 Okej

Sven-Gunnar Björn

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från General Manager 25 mars 2022
Dear Sven-Gunnar, The entire team at the Casual Belle Époque is thrilled with your feedback, we definitely feel there's room for improvement and that is our main priority, absolutely no doubt. We also hope that you managed to explore the city of Lisbon and had a great experience in the Portuguese capital. See you next time and my best regards!

8/10 Bra

Sten

Bodde här 4 nätter i mars 2022
Svar från General Manager 8 mars 2022
Dear Sten, We wish to express our gratitude to you for your rating of the Casual Belle Époque, Lisboa. We hope that everything was great and just as perfect as the city itself. All the best to you!

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2022
Svar från General Manager 23 feb. 2022
Dear Christina, Thank you veru much for your fantastic review. We are very happy that we could reach your expectations at Casual Belle Époque Lisboa with us. We really hope to see you soon. Best Regards General Manager

10/10 Fantastiskt

Kento

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s very convenient, locating on the center of the city.
Bodde här 3 nätter i april 2024
Svar från General Manager 2 maj 2024
Dear Kento,Thanks ever so much for your review of the Casual Belle Époque hotel! We hope that you had a great time in Lisbon and Portugal. Kindest regards.

8/10 Bra

Marcel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal location in oldtown and friendly staff with 24h service. The room was quite small, but wasn‘t missing anything except for some more jacks (had to always switch between bedside lamps and mobile charger). We didn‘t like the deep carpet which wasn‘t perfectly clean. In conclusion this is a good location for a few nights, if you want to explore the town, go out late etc. and do not stay too long in the room.
Bodde här 5 nätter i april 2024
Svar från General Manager 1 maj 2024
Dear Marcel,Thanks ever so much for your review! Your feedback is very important to us. We'll do our best to make sure that next time nothing is missing and everything is perfect. Kind regards.

10/10 Fantastiskt

BONNIE

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property had the most delightful employees. The room was small but sufficient for our needs! I will definitely stay here again! Bonnie
Bodde här 3 nätter i april 2024
Svar från General Manager 30 apr. 2024
Dear Bonnie,Thanks ever so much for your feedback! Every member of our Team is chuffed to bits to hear that you had a great Casual experience in Lisbon with Belle Époque hotel. We hope to see you very soon. My best regards.

6/10 Okej

Ali

Affärsresenär
Gillade: Personal och service
Minimale Ausstattung.
Bodde här 1 natt i april 2024
Svar från General Manager 21 apr. 2024
Dear Ali,We would like to thank you for your comment! As a team, we are always happy to improve our facilities based on the feedback from the guests. Obviously, we hope that next time you'll find absolutely everything you might need. Kindest regards.

10/10 Fantastiskt

YULIA, HUGO

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay was great. Carlos and Cyril were amazing , always had suggestions for restaurants, transportations, sight seeing. I picked my seif accidentally and Carlos was helping me out at 7 am. Very friendly stuff, management and cleaning crew. The area is amazing, super close to everything. Lived my stay and will back! Thank you!
Bodde här 4 nätter i februari 2024
Svar från General Manager 5 mars 2024
Dear Yulia,We would like to thank you sincerely for your kind words! It's always great to hear that you had enjoyed your Lisbon vacation so much. My best regards.

10/10 Fantastiskt

Audrey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Proximité des lieux pour visiter , chambre préparé et agréable . Personnel sympathique
Bodde här 5 nätter i februari 2024
Svar från General Manager 2 mars 2024
Chers Clients,Nous vous remercions pour tous vos commentaires et suggestions. Nous espérons sincèrement que vous avez apprécié votre séjour dans notre hôtel et espérons vous revoir bientôt à Lisbonne. Mes meilleures salutations.

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We thoroughly enjoyed our stay at Casual Belle Epoque. Staff were friendly and helpful, the room was quiet and clean and we were close to Castello da Jorge, the lifts, the central square for the hop on & off buses. Beautiful hotel!
Bodde här 2 nätter i februari 2024
Svar från General Manager 12 feb. 2024
Dear Deborah,We would to thank you for your review of our hotel, it's very important for us to hear back from our guests. Everybody on the hotel Team is happy to hear that everything was perfect and that you had enjoyed your stay in Lisbon. My best regards.

10/10 Fantastiskt

Moses

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were perfect and very helpful helped with getting around the city
Bodde här 5 nätter i januari 2024
Svar från General Manager 4 feb. 2024
Dear Moses, our entire Team is chuffed to bits to hear that you had really enjoyed your stay at the Belle Époque, this is definitely the best reward for us! Whenever our guests require information about the city, we'll be always happy and eager to help. My best regards.

10/10 Fantastiskt

Sheila b

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 29 jan. 2024
Estimada Sheila,Muito obrigado pela sua avaliação do hotel Casual Belle Époque! Toda a nossa Equipe está muito feliz em saber que a sua estadia connosco foi perfeita. Com os meus melhores cumprimentos.

10/10 Fantastiskt

Pablo

Bodde här 3 nätter i januari 2024
Svar från Gerente general 29 jan. 2024
Estimado Pablo,Le agradecemos todos sus comentarios y sugerencias. Esperamos sinceramente que haya disfrutado de su estancia en nuestro hotel y esperamos volver a verle pronto en Lisboa. Mis mejores deseos.

6/10 Okej

Martin

Gillade: Personal och service och rummets bekvämlighet
Not 4-star
Alright place. Outdated. Definitely not a 4-star hotel, 3 at best. Room were ok, but sewer smell from bathroom early in the mornings. Cleaning staff tries to compensate by adding scents.
Bodde här 4 nätter i november 2023
Svar från General Manager 21 nov. 2023
Dear Martin,We wish to thank you for your feedback, it's very important to us. We'll make sure to address your concerns, however you'll be happy to know that we rigorously ventilate our pipes. All in all, we hope that you had enjoyed your visit to Lisbon and Portugal. My best regards.

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från General Manager 14 nov. 2023
Dear Karen,Thanks ever so much for your feedback, it's very much appreciated! And thank you for choosing our hotel as your home away from home in Lisbon. My best regards.

10/10 Fantastiskt

BOURNY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från General Manager 6 nov. 2023
Dear Clients,Thanks ever so much for all your comments and suggestions, it's very important to us. We sincerely hope that you had enjoyed your stay at the Casual Belle Époque hotel and that you also had a great time in Lisbon. My warmest regards.

10/10 Fantastiskt

Farah

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location of this hotel is absolutely amazing - especially if this is your first time in Lisbon. The staff are friendly and the breakfast option generous (particularly if you have children!) We throughly enjoyed our time. Thank you.
Bodde här 6 nätter i oktober 2023
Svar från General Manager 6 nov. 2023
Dear Farah,Thanks ever so much for all your comments and suggestions, it's very important to us. We sincerely hope that you had enjoyed your stay at the Casual Belle Époque hotel and that you also had a great time in Lisbon. My warmest regards.

10/10 Fantastiskt

James, Tucson

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice, comfortable hotel with a very gracias, helpful staff. Food was good, rooms were clean, showers larger than expected in Europe, prices reasonable. Could use a better stocked bar is all.
Bodde här 4 nätter i oktober 2023
Svar från General Manager 6 nov. 2023
Dear James,Thanks ever so much for all your comments and suggestions (especially with the bar) it's very important to us. We sincerely hope that you had enjoyed your stay at the Casual Belle Époque hotel and that you also had a great time in Lisbon. My warmest regards.

6/10 Okej

Joyce

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
The bathroom had little space for toiletries Housekeeping came in very late. Needed to ask for a second bath towel. Older gentleman at desk was helpful but not friendly or smiling
Bodde här 3 nätter i oktober 2023
Svar från General Manager 1 nov. 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

6/10 Okej

Gerald

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från General Manager 1 nov. 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

8/10 Bra

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från DG 27 okt. 2023
Dear WilliamThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,General Manager

10/10 Fantastiskt

Adalberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly
Bodde här 1 natt i oktober 2023
Svar från Facundo Mendoza 16 okt. 2023
Thank you very much for your review, we hope to see you again in the future.

10/10 Fantastiskt

Yolanda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect location, easily accesible for Uber rides, next door restaurant fantastic!
Bodde här 3 nätter i oktober 2023
Svar från General Manager 15 okt. 2023
Dear Yolanda,Thanks ever so much for your feedback, it's extremely important to us. It's also true that there are some fantastic restaurants in the neighbourhood, which we'll always be happy to recommend to our guests. My best regards.

8/10 Bra

Sylvie

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nous avons apprécié la localisation, tout se faisait à pied. La chambre était confortable. Petit déjeuner varié. Malheureusement dans les airs communes les tapis sont tachés. La rue est très passante et bruyante.
Bodde här 4 nätter i oktober 2023
Svar från General Manager 14 okt. 2023
Chers Clients,Nous vous remercions pour votre retour et nous serons très heureux de vous revoir bientôt! Avec mes remerciements.

10/10 Fantastiskt

Ivica

Gillade: Renlighet och personal och service
Great stay!
Bodde här 2 nätter i oktober 2023
Svar från General Manager 15 okt. 2023
Dear Ivica,We would like to thank you for your feedback and for taking the time to write a review! We sincerely hope that everything was perfect and that you had enjoyed your stay in Lisbon with Casual Belle Époque. Kindest regards.

10/10 Fantastiskt

Pascal

Bodde här 1 natt i september 2023
Svar från General Manager 1 nov. 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från General Manager 10 okt. 2023
Dear Guests,Thanks ever so much for your feedback and the score attributed to the Casual Belle Époque hotel, every member of our Team is thrilled to bits. We do hope that you had properly enjoyed your Portuguese vacation and Lisbon as well. My best regards.

4/10 Dåligt

Matthew, Laguna Hills

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The location of this property is good. The staff was lovely and breakfast good. But the carpets in hall and in room were disgusting! The shower was dangerous to get in and out and bathroom sink very small. Would not recommend.
Bodde här 4 nätter i september 2023
Svar från General Manager 7 okt. 2023
Dear Matthew,We wish to thank you for your feedback, it's very important to us. We'll make sure to improve next time based on your suggestions. Kindest regards.

4/10 Dåligt

William, tacoma

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
first the staff was awesome. the young man that checked us in was over the top helpful. property itself is listed as a five star hotel, not even close. we actually switch rooms, first room was in horrible condition and the second room was not much better. to start the worst of both rooms was the nasty dead carpet. the strict control of the air conditioning is ridiculous. Positive stuff, staff amazing, lobby bar open all day and theFREE breakfast spread was delicious.
Bodde här 3 nätter i september 2023
Svar från General Manager 7 okt. 2023
Dear William,Thanks ever so much for your feedback, it's very important to us. We would like to point out one little detail which is the Casual Belle Époque is listed as a 4-star hotel, not a 5-star. The floors are indeed carpeted, however they're cleaned on a daily basis with special products for obvious reasons. The air conditioning remote control can be easily operated from the room, we always explain at check-in on how to handle these units so as to avoid any misconceptions. Please don't be shy to ask questions and request help from the front desk when it's required. Our staff will go above and beyonf to solve any issues. My best regards.

10/10 Fantastiskt

Elvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed our stay here for 4 days. Carlos the manager check us in. Very professional on how he handles his guest. Very helpful with all the questions we have for him. All of his staff in the hotel are very friendly and helpful. Breakfast was excellent and definitely will stay here again if ever we come back to Lisbon.
Bodde här 4 nätter i september 2023
Svar från General Manager 7 okt. 2023
Dear Elvin,Thanks ever so much for finding the time to leave us a comment. It's very important to us to hear back from our guests and receive new ideas for improving our daily service. My warmest regards.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Loved the 1 night stay.
Very satisfied with the room we booked. Was within walking distance of a ton of great food/drinks and shops. Only stayed 1 night, but I'd definitely recommend.
Bodde här 1 natt i september 2023
Svar från General Manager 6 okt. 2023
Dear Micheal,Thanks ever so much for your feedback, it's very much appreciated. Indeed, the Casual Belle Époque hotel is conveniently located in the heart of the old town, which makes it a lot more pleasant to explore and discover Lisbon. My best regards.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från General Manager 4 okt. 2023
Dear Michael,Thanks ever so much for choosing the Casual Belle Époque hotel as your home away from home in Lisbon. It's been an honour having you with us and we hope to see you back very soon. My best regards.

8/10 Bra

Nina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hyvä sijainti
Kiva pieni hotelli hyvällä sijainnilla. Siistit huoneet. Huoneemme oli vilkkaalle kadulle päin ja liikennettä oli paljon, mutta ikkunoiden äänieristys oli hyvä. Tosin käytävältä äänet kuuluivat huoneeseen. Erittäin hyvä aamupala!
Bodde här 2 nätter i september 2023
Svar från General Manager 1 okt. 2023
Dear Nina,We would like to thank you for your feedback, it's extremely important to us. We are hoping to see you next time in Lisbon very soon. Kindest regards.

10/10 Fantastiskt

josé

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Little light in the bathroom. Sewer smell in bathroom. Slippery bathtub
Bodde här 6 nätter i september 2023
Svar från General Manager 1 nov. 2023
Dear Clients,We thank you for all your comments and suggestions. We sincerely hope that you had enjoyed your stay at our hotel and also hope to see you again soon in Lisbon. My best regards.

10/10 Fantastiskt

Christie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect from check in to check out. Breakfast was amazing. Staff - superb. Spacious rooms. Amazing towels.
Bodde här 2 nätter i september 2023
Svar från General Manager 28 sep. 2023
Dear Christie,Thanks ever so much for your feedback! We sincerely hope that you had enjoyed your stay in Lisbon with Casual and that every single detail was perfect. Hoping to see you back soon in our wonderful city. My warmest regards.

10/10 Fantastiskt

Ilya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very small room but excellent location and friendly stuff
Bodde här 2 nätter i september 2023
Svar från General Manager 28 sep. 2023
Dear Ilya,Many thanks for your feedback, it's very important to us. It's true that the Belle Époque's location is perfect for exploring Lisbon from its centre. Our dedicated staff will do their best to make your stay very special indeed. My warmest regards.

6/10 Okej

MARIE

Reste med sin partner
Gillade: Renlighet och personal och service
Excellent location. Brilliant and attentive staff, couldn't do enough for you. Hotel in some need of refurbishment. Only did breakfast, which wasn't great, cooked food cold and not a lot of choice. All self service even coffee machine.
Bodde här 7 nätter i september 2023
Svar från General Manager 25 sep. 2023
Dear Guests,We would like to thank you for taking your personal time to leave us a comment. Your feedback will help us create a better offer. Wishing you all the best. General Manager

10/10 Fantastiskt

aurelian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från General Manager 24 sep. 2023
Dear Aurelian,Thanks ever so much for your review of the Casual Belle Époque! It's very much appreciated. The entire hotel team is absolutely delighted that you had enjoyed Lisbon in our company. My warmest regards.

6/10 Okej

Renee, San Diego

Gillade: Personal och service
Svar från General Manager 25 sep. 2023
Dear Guests,We would like to thank you for taking your personal time to leave us a comment. Your feedback will help us create a better offer. Wishing you all the best.

10/10 Fantastiskt

Najiah

Gillade: Renlighet
Close to rvything
Bodde här 1 natt i september 2023
Svar från General Manager 24 sep. 2023
Dear Najiah,We wish to thank you for your comments and suggestions. Indeed, the Belle Époque's location is perfect for exploring Lisbon's city centre. My best regards.