Reception
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Recensioner av Heeton Concept Hotel City Centre Liverpool

3 out of 5
Heeton Concept Hotel City Centre Liverpool
James Street, Liverpool, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 411 av 1001 recensioner" "
8 - Bra i betyg. 384 av 1001 recensioner" "
6 - Okej i betyg. 141 av 1001 recensioner" "
4 - Dåligt i betyg. 31 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 1001 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Johan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge
Bra läge med närhet till centrum, buss och tåg stationer. Trevlig personal med varierande kännedom om staden men de löste alla frågor vi hade tillsammans. Vi var så säkra på att vi hade bokat med frukost så det blev en besvikelse när det inte fanns någon frukost.
Bodde här 2 nätter i november 2023
Svar från Sophie 6 nov. 2023
Dear Johan, thank you for taking the time to write a review for us, we are glad to see you enjoyed your stay with us, in particular our location and our helpful staff, we hope you will visit us again. Kind Regards, Sophie

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från HCH Team 5 okt. 2023
Dear Guest, thank you for your rating! We hope you will visit again. Kind Regards, HCH Team

8/10 Bra

Mikael

Bodde här 1 natt i juli 2023
Svar från HCH Team 8 aug. 2023
Dear Mikael, thank you for taking the time to rate us, we are glad you wenjoyed your stay. Many Thanks, HCH Team

8/10 Bra

Anna-Lena

Reste i grupp, Reste med familjen
Bodde här 4 nätter i mars 2023
Svar från Heeton Concept Hotel Team 29 mars 2023
Dear Anna, Thank you for taking the time to rate your stay with us. We are delighted to see that you enjoyed it. We hope to see you soon again. Best Wishes, Team HCH.

10/10 Fantastiskt

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Härlig vistelse
Ett stort rum med skön säng. Stor tv och fotbollskanaler. Bästa var badrummet. Äntligen ett med duschslang, halkskydd, schampo, och sköna handdukar. Tystnaden var det bästa. Inget ljud från trafiken utanför och grannarna var tysta. Sov som en stock. Detta blir absolut fler bokningar på om prisbilden är lika bra igen.
Bodde här 2 nätter i mars 2023
Svar från HCH Team 22 mars 2023
Dear Fedrik, we thank you for rating your stay with us. We are delighted to see that you enjoyed it and that everything was up to your expectations. We hope to see you soon again. Best Wishes, Team HCH.

8/10 Bra

Hans Eric

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022
Svar från Heeton Concept Hotel Liverpool 16 nov. 2022
Hi Hans, Thank you for rating your stay with us. We are glad to see that you have a good stay and we hope to welcome you again with us soon. All the best, HCH Team Liverpool

8/10 Bra

Joakim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2022
Svar från HCH Liverpool Team 26 okt. 2022
Hello Joakim,Thank you for your kind review. We hope to see you again soon.

6/10 Okej

Nicklas

Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i september 2022
Svar från HCH Liverpool Team 4 okt. 2022
Dear Nicklas, we appreciate you taking out the time to rate your experience with us. We see that your experience was not up to your expectations and would like to apologize for that. We hope you would give us another chance to make up for your last stay experience and make up for it. Looking forward to have you back with us. Best Wishes, Team HCH.

8/10 Bra

Magnus

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2022
Svar från Heeton Concept Hotel Team 18 aug. 2022
Dear Magnus, Thank you for taking the time to rate your stay with us. We are glad to see you had a good stay and we are looking forward to welcoming you again in the future. Kind regards, HCH Team Liverpool

6/10 Okej

Mattias

Gillade: Personal och service
Bodde här 3 nätter i juli 2022

6/10 Okej

Lina

Reste i grupp
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2022
Svar från Heeton Concept Hotel Team 8 apr. 2022
Dear Lina, Thank you for taking the time to rate your stay with us. We are glad to hear that you had a nice stay and hope to welcome you back soon. Best Wishes, HCH Team Liverpool

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Bra läge.
Bodde här 4 nätter i februari 2022
Svar från HCH Liverpool 18 feb. 2022
Dear Guest, Thank you for taking your time to leave a review regarding your stay with us. We are glad to hear that you enjoyed it and hope to welcome you back soon. Best Wishes, HCH Team Liverpool

6/10 Okej

camilla

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Nice hotel and good location
We stayed for 5 days and the best of it was thats its nere trainstation, buses andLiverpool One. It was ok for that price. Cleaning, they dont event empty the bins so we put it outside the door after some days. Vlose to must everything.
Bodde här 4 nätter i februari 2022
Svar från Heeton Concept Hotel Team 13 feb. 2022
Dear Camilla, Thank you for taking the time to leave us a review and rate your stay with us. We are happy to see that you enjoyed the location of our hotel and that your stay was overall alright. We are sorry for the inconveniences cause about the cleaning, please note currently our housekeeping team visits the rooms on the third morning. We hope to be able to welcome you again with us in the future. Kind regards, HCH Team Liverpool

10/10 Fantastiskt

Andreas

Bodde här 3 nätter i oktober 2021
Svar från HCH Team 8 okt. 2021
Thank you so much for your feedback! Kind Regards,

8/10 Bra

Patrik

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juli 2019

2/10 Väldigt dåligt

Martin

Gillade inte: Personal och service
Ingen nåd!
SAS-strejken utbröt samma dag som vi skulle ha åkt. Provade först att få återbetalning av erlagd summa för fyra nätter och två dubbelrum: fick NEJ. Provade att boka om till en månad senare:NEJ blev svaret. Stor besvikelse! Dåligt!
Bodde här 4 nätter i april 2019

8/10 Bra

Stefan

Gillade: Renlighet
Bodde här 1 natt i april 2019

8/10 Bra

Jan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super-duper
Trevlig petsonal
Bodde här 1 natt i mars 2019

8/10 Bra

Ivan

Gillade: Renlighet, personal och service och rummets bekvämlighet
Liverpool
Det var bra. Snabb check in och mycket centralt. Bar på 1a våningen bra innan man går och lägger sig. Var öppet till 01:00. WiFi fanns och det var mycket,et bra kvalité på den. Toaletten och badrummet rent och fräscht.
Bodde här 2 nätter i februari 2019

10/10 Fantastiskt

Rasmus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2019

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i december 2018

8/10 Bra

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
First stay at Days Inn
5 night stay at this hotel. Good location next to The waterfront and just a short walk for the main shopping and nightlife areas. Noise from traffic outside the hotel can be a bit disturbing at times. Room was clean overall, but The shower protection was dirty and really needs to be replaced. Overall recommended.
Bodde här 5 nätter i december 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och prisvärt hotell
Bodde här 2 nätter i september 2018

6/10 Okej

Andreas

Bodde här 2 nätter i oktober 2018

10/10 Fantastiskt

Åke

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket prisvärt hotell med bra läge
Bra hotell med nära till allt. Fräscht och trevlig personal.
Bodde här 2 nätter i oktober 2018

10/10 Fantastiskt

Henrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra. Nära till bra restauranger och nöjen.
Bodde här 3 nätter i oktober 2018

8/10 Bra

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very nice and we really enjoyed our stay.
Bodde här 1 natt i april 2024
Svar från Marta 26 apr. 2024
Dear Sarah thank you for your rating and lovely review, I am delighted you enjoyed your stay, We would love to welcome you again soon! Kind Regards, Marta

6/10 Okej

Pip

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Stayed one night , Given room by reception , Went our room and was given the disabled room , , To be honest the hotel should ask first , are you happy with this room or do you want another room , Inside room the toilet and basins was to disability, The shower toiletries was all watered down which not good sign , The beds was lovely and great location, Would i stay there again no
Bodde här 1 natt i mars 2024
Svar från Massa 29 mars 2024
Dear Pip, Thank you for taking the time to leave us a review. We apologize for any oversight in assigning the accessible room, as it was the room type you had booked. Your comments on the shower toiletries are noted. We appreciate your kind words about the beds and our location. Your feedback is valuable, and we will ensure better experiences in the future. and we hope that you will visit us again to give us a chance to improve your views in the future. Kind Regards, Massa

6/10 Okej

Leigh, Bridgenorth

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Parking was far away and was not aware that in order to get a parking discount you have to book the parking in advance.
Bodde här 1 natt i mars 2024
Svar från Marta 4 apr. 2024
Dear Leigh, Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by the situation of the car park. We hope that you will visit us again to give us another chance to improve your stay in the future. Kind Regards, Marta

10/10 Fantastiskt

MARIA SELENE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient, really close to Ducks. Around the corner from The Cavern Club and The Beatles Museum. You may find lifts to the upper floors. It's the nice and cozy. The mattresses were very comfortable and the temperature inside was perfect. The staff was very helpful at the time of keeping our luggage after check out for us to visit the city. I really appreciate that. Some details as no towel for hands and not good coffee in the room were the only things I didn’t like. The rest, was really fine. I definitely book again when I were in Liverpool.
Bodde här 1 natt i mars 2024
Svar från Sophie 18 mars 2024
Dear Maria, thank you very much for your kind review, I am glad you loved our location, our comfortable beds and were able to utilise a lot of our facilities. We hope to see you again very soon! Kind Regards, Sophie

8/10 Bra

PHILLIP

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very good! Room perfectly adequate! I’d stay there again!
Bodde här 4 nätter i februari 2024
Svar från Sophie 18 mars 2024
Dear Phillip, thank you for your review, and for your kind comments about our staff. I hope to see you again soon! Kind Regards, Sophie

8/10 Bra

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Very good location. The hotel and rooms were spotless. Rooms were ok, good size.
Svar från Marta 10 feb. 2024
Dear Ashley, thank you for your kind review! I am glad to see that you liked our location and rooms! We hope to welcome you back soon! Kind Regards, Marta

6/10 Okej

Aine

Reste med familjen
Payment on arrival is a joke. No breakfast or dining area to relax. Hotel full of foreign nationals. Only plus is hotel is near shopping centre
Bodde här 2 nätter i januari 2024
Svar från HCH Team 3 feb. 2024
Dear Aine, thank you for taking the time to write a review, I am glad to see you liked our location, I want to apologise that you had an issue on arrival. Regarding the breakfast and dining area, we will pass your feedback to our management team and we will use it to improve our services in the future. Kind Regards, Marta

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Marta 26 jan. 2024
Dear Tracy, thank you for your good review! We hope you can visit us again soon! Kind Regards, Marta

10/10 Fantastiskt

Lin-Yu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Marta 26 jan. 2024
Dear Lin-Yu, thank you for your good review! We hope you can visit us again soon! Kind Regards, Marta

10/10 Fantastiskt

Caron

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Sophie 10 jan. 2024
Dear Caron, thank you for your good review! We hope you will come and stay again! Kind Regards, Sophie

8/10 Bra

Jose

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i december 2023
Svar från Sophie 3 jan. 2024
Dear Jose, Thank you for taking the time to leave a review. We hope you can visit us again soon. Kind regards, HCH team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
Great location, parking nearby, spacious room, kettle on room, free wifi. Only complaint is that there was a huge was of hair left in the shower upon check in.
Bodde här 1 natt i december 2023
Svar från Sophie 3 jan. 2024
Dear Guest, thank you for taking the time to write a review, we're glad you loved our location, facilities and our spacious rooms, I will investigate the comments you made regarding the shower and I would like to apologise for this. We hope you will visit us again. Kind Regards, Sophie

10/10 Fantastiskt

Richard

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Not the first or last time i’ll be staying here.. ideal location
Bodde här 1 natt i december 2023
Svar från HCH Team 24 dec. 2023
Dear Richard, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location. We hope to see you visit us again. Kind Regards, HCH Team

10/10 Fantastiskt

Nigel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.
Bodde här 1 natt i december 2023
Svar från HCH Team 24 dec. 2023
Dear Nigel, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location and you enjoyed our spacious and clean rooms. We hope to see you visit us again. Kind Regards, HCH Team

10/10 Fantastiskt

Warren

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från HCH Team 24 dec. 2023
Hi Warren,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon! Regards,-Heeton Concept Hotel

10/10 Fantastiskt

Amber

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a problem with the heating, however, this was raised by the team and was sorted very quickly with a heater given
Bodde här 1 natt i december 2023
Svar från Heeton Concept Team 5 dec. 2023
Hello Amber, we appreciate you taking the time to leave your feedback with us. We are delighted to know that you enjoyed your services and would also like to take this opprotunity to apologize for the incovenience you had to face with the heating I'm glad our team helped you with it. We assure you that it is being fixed by a team of professionals and will be up and running soon. we hope to see you again soon. Wishing you a Merry Christmas, Regards Ridhi.

4/10 Dåligt

Salar

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Sophie 5 dec. 2023
Dear Salar, thank you for taking the time to leave us a rating. If you have any issues you would like to discuss please let me know. Kind Regards, Sophie

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.
Bodde här 2 nätter i november 2023
Svar från Sophie 5 dec. 2023
Dear Linda, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad our staff were able to help you, you enjoyed our spacious rooms and found a great breakfast choice near us, we hope to see you visit us again. Kind Regards, Sophie

10/10 Fantastiskt

Pauline

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved that this hotel was a central location to everything that i wanted to do while i was on my visit. Staff were amazing rooms were fantastic bonus of having adjoining doors between rooms with my sisters so were able to all conversate and get dressed for night out without having to leave room to go to another. Will definetly use this hotel on my next visit in july.
Bodde här 1 natt i november 2023
Svar från Sophie 1 dec. 2023
Dear Pauline, thank you for taking the time to write a review for us, we're so glad that you enjoyed your stay, that our central location was perfect for you and that we could accommodate your party together! We can't wait for you to visit again in the Summer. Kind Regards, Sophie

10/10 Fantastiskt

Sandra

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel . And right next door to James street station . Literally 10 mins walk to Albert docks and the shopping centre . Staff were lovely and very helpful would reccomend highly . It’s where I will stay again next time I visit Liverpool
Bodde här 1 natt i november 2023
Svar från Sophie 1 dec. 2023
Dear Sandra, thank you for taking some time to write a lovely review! We're delighted that you had a good stay, our location and our staff were to your liking and we can't wait to welcome you back for another great stay! Kind Regards, Sophie

10/10 Fantastiskt

stella jean

.
Bodde här 2 nätter i november 2023
Svar från HCH Team 24 nov. 2023
Hi Stella,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon!Regards,-Heeton Concept Hotel

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Scared and unsafe
On arrival our room smelled bad of off food we also noticed that there were odd people hanging in and around the hotel which made me feel uncomfortable. later that night we were disturbed with loud voices and shouting until 2am they were so loud and aggressive I couldn’t sleep as I was frightened . In the morning when we were going for breakfast we were meet with 2 police men trying to get access to the room next door so it’s safe to say I won’t be back to this hotel
Bodde här 2 nätter i november 2023
Svar från Sophie 20 nov. 2023
Dear Guest, thank you for taking the time to write a review for us, we are extremely disappointed that you did not enjoy your stay with us and didn't feel comfortable, it is unfortunate that you were disturbed by other guests, if a problem occurs we aim to deal with this straight away with necessary actions. I would like to apologise for your experience and I hope you would stay with us again to give us chance to improve your impressions upon our hotel. Kind Regards, Sophie