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Recensioner av Pullman Liverpool

4 out of 5
Pullman Liverpool
Monarchs Quay, Liverpool, England

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 745 av 1000 recensioner" "
8 - Bra i betyg. 193 av 1000 recensioner" "
6 - Okej i betyg. 37 av 1000 recensioner" "
4 - Dåligt i betyg. 15 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 1000 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Moa

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Tom

Bodde här 2 nätter i oktober 2023
Svar från Chris Klein 14 okt. 2023
Dear Tom,Thank you for your perfect score.We hope to welcome you back soon.RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Modernt
Mycket snyggt och modernt hotell. Rent och fräscht överallt. En mycket trevlig bar med ett bra utbud.
Bodde här 3 nätter i juni 2023
Svar från Vicki 2 juli 2023
Many thanks for taking the time to leave such a lovely review and I will ensure it is shared amongst the team, we sincerely look forward to welcoming you back in the near future.Kind regardsVickiGuest Experience Manager

10/10 Fantastiskt

Kaisa

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2022

10/10 Fantastiskt

Freddie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

Freddie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice
Bodde här 6 nätter i december 2021

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pullman delivered again. Good service and helpful staff. Great location. Right by waterfront. Close walking distance to everything. Rooms clean and tidy. Liverpool was well worth the visit.
Bodde här 1 natt i september 2021

8/10 Bra

Nathan

Affärsresenär
Gillade: Personal och service och bekvämligheter
Great location and the public spaces are great. Rooms are beginning to get a little tired, particularly in the bathroom where fixtures and fittings were broken. Staff friendly, although some bar staff don't seem to know what they are doing which is a shame. It's one of my favourite hotel spaces in Liverpool, but at its price point it could be better. Note that the automated email sent through Expedia contains the post code to the hotel not the car park as stipulated.
Bodde här 1 natt i april 2024
Svar från Chris K 26 apr. 2024
Dear Nathan,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Rachel

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Rachel,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Ryan,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Catherine,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 Fantastiskt

Akhil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great all round.
Bodde här 1 natt i mars 2024
Svar från Chris 26 apr. 2024
Dear Akhil,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 Okej

John

Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear John,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

8/10 Bra

Susan

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
Bodde här 2 nätter i april 2024
Svar från Chris K 29 apr. 2024
Dear Susan,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

4/10 Dåligt

Steven, Garstang

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd! Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks …. Would I choose here again… no. There are much better hotels with better hospitality and standards.
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Steven,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Navroop

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Navroop,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 Fantastiskt

Ade

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location and service
Bodde här 1 natt i april 2024
Svar från Chris 26 apr. 2024
Dear Ade,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 Bra

Luke

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed at the Pullman for an evening and had a great experience. The concierge, Jack was exceptionally friendly and knowledgeable. For the price, we found the hotel to be lacking in amenities and overall comfort.
Bodde här 1 natt i april 2024
Svar från Chris K 9 apr. 2024
Dear Luke,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations. I will also share your kind words with our Conceirge Jack.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Adam

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, friendly staff, amazing rooms, very spacious. Would return.
Bodde här 3 nätter i januari 2024
Svar från Chris K 9 apr. 2024
Dear Adam,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only downside to staying here is parking plenty of it but felt it was expensive and should be available as part of your stay
Bodde här 1 natt i april 2024
Svar från Chris K 9 apr. 2024
Dear Michelle,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Simon

Reste med sin partner
A perfectly positioned hotel to do all the things you need to in Liverpool! Excellent design, service and experience!
Bodde här 2 nätter i april 2024
Svar från Chris K 9 apr. 2024
Dear Simon,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel. Big comfortable room, clean and quiet. All the staff were really friendly. Would definitely stay again.
Bodde här 1 natt i april 2024
Svar från Chris K 9 apr. 2024
Dear Sandra,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Mitchell

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 7 nätter i mars 2024
Svar från Chris K 9 apr. 2024
Dear Mitchell,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Urmila

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Chris K 9 apr. 2024
Dear Urmila,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Joanne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
Bodde här 1 natt i mars 2024
Svar från Chris K 28 mars 2024
Dear Joanne,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Chris

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
Bodde här 1 natt i mars 2024
Svar från Chris 26 apr. 2024
Dear Chris,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 Bra

Betty

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly. The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Bodde här 1 natt i mars 2024
Svar från Chris K 28 mars 2024
Dear Betty,Thank you for sharing your experience at Pullman Liverpool. It's delightful to hear that your overall stay was superb, from the efficient and friendly reception staff to the amazing view of the Mersey from your room. It sounds like the hotel's proximity to the M & S Arena perfectly suited your needs.However, I'm sorry to learn that your experience in the dining room during breakfast didn't meet your expectations. It's disappointing to hear that the staff's demeanor wasn't as welcoming and attentive as it should have been. I'll be sure to pass along your feedback to the management team so they can address this issue and ensure that all guests receive the high level of service they deserve.Despite this hiccup, I'm glad that your stay was largely enjoyable, and I hope that you'll consider staying with us again in the future. We appreciate your feedback, as it helps us improve and provide even better experiences for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Matthew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay if you’re in downtown Liverpool!
Bodde här 1 natt i mars 2024
Svar från Chris K 28 mars 2024
Dear Matthew,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Ava

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was amazing
Bodde här 3 nätter i mars 2024
Svar från Chris K 28 mars 2024
Dear Ava,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Eleni

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Thank you very much staff very good professional communicative and helpful
Bodde här 1 natt i mars 2024
Svar från Chris K 28 mars 2024
Dear Eleni,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Dave

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upgraded to a room with panoramic views over the River Mersey
Bodde här 1 natt i mars 2024
Svar från Chris K 28 mars 2024
Dear Dave,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Santiago

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice modern hotel. Quiet, as it's not in the city centre.
Bodde här 3 nätter i februari 2024
Svar från Chris K 28 mars 2024
Dear Santiago,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Graham

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
Bodde här 1 natt i februari 2024
Svar från Chris K 28 mars 2024
Dear Graham,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming. The room was basic but comfortable and clean. Could do with better pillows though.
Bodde här 1 natt i februari 2024
Svar från Chris K 31 mars 2024
Dear Andrew,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Bianca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
Bodde här 1 natt i februari 2024
Svar från Chris K 31 mars 2024
Dear Bianca,Thank you for your high scoring review. I will ensure your kind words are shared with Jack and the team.We hope to welcome you back in the near future.RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Chris K 31 mars 2024
Dear Paul,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 Okej

Hendrik

Gillade inte: Renlighet
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
Bodde här 1 natt i februari 2024
Svar från Chris K 31 mars 2024
Dear Hendirk,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Dominic

Bodde här 2 nätter i februari 2024
Svar från Chris K 28 mars 2024
Dear Dominic,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. KInd RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Nizar

Reste med sin partner
Gillade: Bekvämligheter
Clean and very kind and helpful staff
Bodde här 1 natt i februari 2024
Svar från Chris K 31 mars 2024
Dear Nizar,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager

10/10 Fantastiskt

Rhys

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was spotless and a very nice hotel in general
Bodde här 2 nätter i februari 2024
Svar från Chris Klein 5 feb. 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool

10/10 Fantastiskt

Johm

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to Exhibition Centre Liverpool. Saves hassle preparing for events early in the morning.
Bodde här 2 nätter i januari 2024
Svar från Chris Klein 5 feb. 2024
Dear Johm,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Matt

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing room. Great breakfast if veggie like me but partner tried sausages bacon n black pudding. All were rubbish. You coulda filled a pothole with the black pudding it was that tough.
Bodde här 2 nätter i januari 2024
Svar från Chris Klein 5 feb. 2024
Dear Matt,Thank you for your perfect 10! Your comments regarding Breakfast will be passed over to our Breakfast Chef.We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenience with no drawback
Stayed for an ACC event. So close. Very friendly staff, especially the concierge. Shower was divine.
Bodde här 2 nätter i januari 2024
Svar från Chris Klein 5 feb. 2024
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

4/10 Dåligt

Wendy

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Kayleigh

Amazing greeting at the door Receptionist was helpful and the bar staff lovely and friendly Loved our nights stay there hotel was amazing so clean everything you needed was in your room
Bodde här 1 natt i januari 2024
Svar från Chris Klein 5 feb. 2024
Dear Kayleigh,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Chris Klein 5 feb. 2024
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Chris Klein 5 feb. 2024
Dear Steven,Thank you for your perfect score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable hotel
Staff were really friendly and helpful. Executive rooms are a good size and the bed is very comfortable. Lovely walk in shower. Good location with the city centre only a 10 minute walk away.
Bodde här 2 nätter i januari 2024
Svar från Chris Klein 5 feb. 2024
Dear STephen,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly Recommend
Had a wonderful stay with my son. Hotel staff are fantastic, rooms are comfortable and clean. Breakfast was amazing! Best hotel breakfast I’ve had.
Bodde här 1 natt i januari 2024
Svar från Chris Klein 5 feb. 2024
Dear Tracy,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Fantastiskt

Greg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Chris Klein 5 feb. 2024
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager