Familjehotell i Lombard

“Rent rum, bra sängar, trevlig personal. ”

“I booked Extended Stay because of location and an included breakfast, as was stated in Expedia. I was extremely disappointed to find out there was no real breakfast. It was coffee, a fake fruit stuffed granola bar or a mini muffin and you are only allowed 1 cup of coffee. Expedia should make clear that when a place of stay advertises, 'breakfast included," it is exactly that. We had a full kitchen in our room. I had brought food back to the room and when we were ready to eat it,there were no...

“Requested a room with a walk in shower as I have a broken foot and am wearing a walking boot. Was told none were available but online through the hotels own website it showed they were and were bookable for my entire stay. Rude front desk staff. Probably will never stay there again. This hotel has gone down hill for sure”

“The room was clean, the bed was very comfortable. The weekend we went there was a lot of kids at the hotel. They were running around and screaming uncontrollably which was a bit frustrating. The housecleaner cleaned our room but left dirty glasses and didn't restock the coffee area. The walls of the shower were slimy and didn't drain very well. We didn't go to the breakfast so I can't talk about that. It was very convenient that they had a cute little "market" for our late night snacks. I think...

“The location is great, many restaurants and shopping available. The staff are very friendly and helpful. One staff member Keshonna White went well up and above to help me with a special problem. She spent 15-20 minutes helping me while checking in other hotel quests. GREAT JOB and many thanks to Keshonna.”

“Pros: Free parking, fairly low price on short notice. Inside of room was clean enough, in decent enough repair, didn't smell bad or anything, plenty of space, large bed which was comfortable enough. Once there, staff seemed pleasant enough. Cons: When I called the hotel directly the evening I booked, an EXTREMELY RUDE woman answered the phone, literally yelling and very difficult to understand. When I asked her my check-in question, she couldn't seem to understand me, she seemed very...

“The staff was extremely rude! Front desk manager got mad because our request to her manager because she was being extremely rude. She then proceeded to tell me that she is going to cancel my reservation and call the police. I then left because I had a long flight and was extremely tired so we left to go to another hotel as we were getting our Uber to go to another hotel, she then came outside while we were waiting outside of the hotel to tell us that we need to get off of the outside property...