Exteriör

Recensioner av Tophams Hotel

4 out of 5
Tophams Hotel
24-32 Ebury Street, Belgravia, London, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 185 av 375 recensioner" "
8 - Bra i betyg. 119 av 375 recensioner" "
6 - Okej i betyg. 43 av 375 recensioner" "
4 - Dåligt i betyg. 16 av 375 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 375 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Kent

Bodde här 3 nätter i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

8/10 Bra

Jan-Olof

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2023
Svar från Irina 3 nov. 2023
Dear Valued Guest,Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Kind regards,Irina

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet
Alright but nothing that stands out.
Rent och helt okej överlag. Knarrande golv, lyhört mot korridoren. Ingen hårtork, inget skohorn. Säng rätt hård men inte dålig. Bra läge väldigt nära Victoria Station.
Bodde här 4 nätter i mars 2023

6/10 Okej

Verifierad resenär

Gillade: Personal och service
OK!
Helt OK men inte mer än så. De anser sig vara fyra stjärnor men jag ger det snarare tre. Bra läge med gångavstånd till det mesta. Trevlig personal.
Bodde här 2 nätter i februari 2023
Svar från IRINA 1 mars 2023
Dear Guest,Thank you for taking the time to share your experience with us. We are grateful that you found our hotel's location convenient and our staff friendly. We strive to make sure our guests have a positive experience and appreciate your feedback. We value all customer feedback as it helps us continue to improve our services and offerings. We hope that we will have the opportunity to host you again in the future.Kind Regards,Irina

8/10 Bra

HAKAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
Hotel in a great area. Very friendly staff
Bodde här 1 natt i februari 2020
Svar från Samantha Fitzgerald 18 feb. 2020
Dear Hakan, Thank you for taking the time to write a review. We look forward to your next visit. Kind regards Samantha Fitzgerald General Manager

8/10 Bra

Johanna

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra placering på hotellet när vi skulle på Harry Potter. Väldigt trevlig personal.
Bodde här 2 nätter i november 2019
Svar från tophams 1 dec. 2019
Thank you for your feedback

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i augusti 2019
Svar från reception 10 aug. 2019
thank you so much for your feedback

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet
de hade ombyggnad av huset och mycket borrningar under dag och kväll, tråkigt frukost, städeraren kom till rummet när jag suttit i toalett och frågade om hon kan städa,
Bodde här 6 nätter i juli 2019
Svar från reception 4 aug. 2019
we apologize for your inconvenience

10/10 Fantastiskt

Torbjörn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well worth it
This hotel is newly refurbished and of high standard compared to lots of the London hotels within this price range (I paid around £130 for a night here in July, when booking a couple of months in advance)
Bodde här 1 natt i juli 2019
Svar från tophams 30 juli 2019
Thank you for your feed back we are so pleased you enjoyed your stay with us Kind Regards Tophams Hotel

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge, trevlig personal
Bra läge om man reser med Gatwick Express, då hotellet ligger några minuters gångväg från Victoria Station, där också flera busslinjer och tunnelbana finns in till centrala London. Hotellet hade bytt bokningssystem efter att jag bokade, vilket gjorde att min bokning inte syntes i det nya systemet. Personalen löste dock detta smidigt. Frukosten var enkel men god. London är ju inte känt för sina varma hotellrum eller sitt vattentryck i duschen, men det var inga problem här. Även på 3:e våning var det bra kräm i duschen, och rummet var varmt och skönt. Kommer definitivt att bo här igen.
Bodde här 3 nätter i november 2018

2/10 Väldigt dåligt

Tanja

Dålig hotell
Bodde här 3 nätter i november 2018

2/10 Väldigt dåligt

Guri

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Tyvärr har hotellet en urmålig standard. Personalen är trevliga men rummen är riktigt äckliga.
Bodde här 2 nätter i november 2018

10/10 Fantastiskt

Brandy

Lovely!
Bodde här 3 nätter i maj 2024

6/10 Okej

Tamela

Reste med sin partner
Gillade: Renlighet
We purposely upgraded to the deluxe room category ( the hotel’s middle tier) and were disappointed with the quality of the room ( appointments, noisy between the floors, poor air circulation). The deluxe is more of a “ standard”. However, we were only in the room a few hours as there was an issue with the bathroom, which the hotel’s manager and night desk staff dealt with in a very professional fashion. The hotel then upgraded us to a different room ( a junior suite) which was much more in keeping with our expectations. The breakfast was good value and a good variety. The front desk staff (day staff) seemed untrained and overall unhelpful. The night staff were excellent. The hotel is very conveniently located to Victoria Station and tube, the theatre, and Buckingham palace. It is in a lovely neighborhood. Worth staying at, but upgrade to the highest level of offering.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay, the hotel was very clean and all of the staff were incredibly kind. 10/10
Bodde här 5 nätter i maj 2024

10/10 Fantastiskt

mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location close to transportation. Quiet & quaint. A lovely stay.
Bodde här 7 nätter i maj 2024

6/10 Okej

Chuck

Reste i grupp, Reste med sin partner
Gillade: Bekvämligheter
Property is in a good location for London centre.
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Carolyn

Reste med familjen
We reserved a twin bed room with upgrades. I think it was called superior room. We ended up in a basement room with a partial window which looked out onto a dingy stairway we were in the basement. I don’t think this is the room we paid for.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Nathalie, Boucherville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an amazing stay at the Tophams Hotel. The location is so close to Victoria station but yet the street is so quiet. The hotel is beautifully decorated and the staff were friendly and helpful! They even kept our bags when we arrived early so we could go off and explore! We took the option of the continental breakfast which was varied and perfect to start the day. You could also choose to have a cooked breakfast for an extra fee but we did not feel the need to try it. Very, very happy with our choice!
Bodde här 5 nätter i april 2024
Svar från Irina 10 maj 2024
Dear Nathalie,Thank you for your wonderful review! We're delighted to hear that you had an amazing stay at Tophams Hotel. It's fantastic to know that our convenient location near Victoria station provided easy access while still offering a peaceful retreat from the hustle and bustle of the city. We're glad you enjoyed our beautifully decorated hotel and that our staff made you feel welcome and assisted with storing your bags.We're thrilled that you found our continental breakfast varied and satisfying, providing the perfect start to your day. It's great to hear that you had such a positive experience overall and that you were happy with your choice to stay with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Tophams Hotel in the future!Kind Regards,Irina

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was perfectly central to every thing we wanted to do, and 3 minutes from the Victoria Underground. It is a gem. Very clean quiet and friendly staff
Bodde här 4 nätter i maj 2024
Svar från Irina 10 maj 2024
Dear Sandra,Thank you for your fantastic feedback! We're thrilled to hear that our hotel's central location near Victoria Underground made it convenient for you to explore the city. It's wonderful to know that you found our hotel to be a gem, and we're glad that you appreciated the cleanliness, tranquility, and friendliness of our staff.If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back to our hotel soon!Kind Regards,Irina

8/10 Bra

Hidenori

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Irina 10 maj 2024
Dear Guest,Thank you for your fantastic feedback! We are glad that you enjoyed your stay with us!Kind Regards,Irina

10/10 Fantastiskt

Mariah Corrine Ferraro

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Tophams was such a great hotel for our first time in London. The bed was extremely comfortable, the tub was amazing to soak in each night and the heated towel bar with robes and slippers made it even mor luxurious! The hotel is very close to Victoria Station which made it very easy to use the tube around the city. Lots of pubs nearby and the best Ramen I’ve ever had at Bone Daddy’s! We will definitely be back! The hotel was also great about letting us leave our bags before check in to explore this city, and also before our late flight after our check out time. The staff were very nice, and it was incredibly quiet at all times of the day which made resting even better. Our stay couldn’t have been any better. Thank you Topham’s staff!
Bodde här 5 nätter i april 2024
Svar från Irina 3 maj 2024
Dear Mariah,Thank you for sharing your wonderful experience at The Tophams Hotel! We're thrilled to hear that your first time in London was made memorable by our comfortable accommodations and convenient location near Victoria Station. It's delightful to know that you enjoyed our amenities.We're glad you were able to explore the city easily and indulge in delicious meals nearby. It's fantastic to hear that our staff provided excellent service, accommodating your needs regarding bag storage and ensuring a peaceful atmosphere throughout your stay.We truly appreciate your kind words and are delighted that your experience with us exceeded your expectations. We look forward to welcoming you back to The Tophams Hotel for another exceptional stay in the future!Kind Regards,Irina

10/10 Fantastiskt

Michael

👍
Bodde här 4 nätter i april 2024
Svar från Irina 30 apr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel.Looking forward welcoming back in the future.Kind Regards,Irina

10/10 Fantastiskt

Marc

Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Glauco

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place, location is perfect, close to subway, and you really feel safe and pleasant.
Bodde här 5 nätter i april 2024
Svar från Irina 30 apr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and that you found our location to be perfect, with convenient access to the subway. Ensuring our guests feel safe and comfortable is always a top priority for us, so it's fantastic to hear that you felt that way during your stay.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. If there's anything else we can do to enhance your next visit or if you have any special requests, please don't hesitate to let us know. We can't wait to welcome you back for another pleasant stay in the future!Kind Regards,Irina

10/10 Fantastiskt

Emily

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was so beautiful and comfortable! They were so accommodating to my disabled grandmother, who is in a wheelchair, making sure she had a room on the ground floor. The reception staff were so friendly and kind, they made sure we had everything we needed. The rooms were spotlessly clean, the beds were comfortable, plenty of plugs to charge devices, and it is a fantastic location near Victoria station for access to the rest of London. We would absolutely stay here again.
Bodde här 3 nätter i april 2024
Svar från Irina 30 apr. 2024
Dear Emily,Thank you so much for your heartfelt review! We're delighted to hear that you and your grandmother had such a wonderful and comfortable experience during your stay at our hotel. It's fantastic to hear that our reception staff went above and beyond to make sure you had everything you needed and that you found the rooms to be clean and comfortable, with convenient amenities like plenty of plugs for charging devices.We're also thrilled that you enjoyed our fantastic location near Victoria station, providing easy access to the rest of London.Your kind words mean the world to us, and we would be honoured to welcome you back for another stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us!Kind Regards,Irina

10/10 Fantastiskt

Janet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would recommend this property. It is clean, felt safe, and great walkability to the tube and neighborgood restaurants and coffee shops. Great Value for the money.
Bodde här 5 nätter i april 2024
Svar från Irina 22 apr. 2024
Dear Janet,Thank you for recommending our property! We're thrilled to hear that you found our hotel clean, safe, and conveniently located with great walkability to the overground, as well as neighborhood restaurants and coffee shops. Providing excellent value for our guests is always our goal, and we're delighted that you felt you received just that. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Irina

10/10 Fantastiskt

Katerin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Irina 30 apr. 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you had a fantastic experience at our hotel.Kind Regards,Irina

8/10 Bra

Barbara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked that the Hotel Manager personally attended to my request/issue with a positive outcome. Much appreciated.
Bodde här 2 nätter i april 2024
Svar från irina 19 apr. 2024
Dear Barbara,We're delighted to hear that our Hotel Manager could assist you personally and resolve your request or issue to your satisfaction. Providing exceptional service is our top priority, and we're thrilled that our efforts made a positive impact on your stay. Your appreciation means the world to us, and we'll be sure to pass along your kind words to our team. We look forward to the opportunity to welcome you back again soon for another wonderful experience!Kind Regards,Irina

10/10 Fantastiskt

Allan Minsesong

Bodde här 4 nätter i april 2024
Svar från Irina 10 maj 2024
Dear Guest,Thank you for your fantastic feedback! We are glad that you enjoyed your stay with us!Kind Regards,Irina

8/10 Bra

alla

Bodde här 5 nätter i april 2024
Svar från Irina 30 apr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel.Looking forward welcoming back in the future.Kind Regards,Irina

10/10 Fantastiskt

Freya, Rossland

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were lovely. Beautiful place. We would stay there again.
Bodde här 1 natt i april 2024
Svar från Irina 15 apr. 2024
Dear Freya,We're delighted to hear that you had a wonderful experience during your stay with us! It's fantastic to know that you found our staff to be lovely and that you enjoyed the beauty of our property. Your kind words mean a lot to us, and we're thrilled that you would choose to stay with us again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another memorable visit! Thank you for choosing to stay with us.Kind Regards,Irina

10/10 Fantastiskt

Stephanie Elisabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nettes Hotel mit gutem Service
Bodde här 4 nätter i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

8/10 Bra

Anita

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
101 bath please a bit warmer
Bodde här 4 nätter i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

2/10 Väldigt dåligt

Tatiana, Vancouver

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What I DID NOT LIKE is that I booked a room with a double or queen bed as it was showing on the photo, for a single person. Then when I got there, the reception person gave me the smallest room I have ever seen in my life, it was like a prison cell, or smaller, with the smallest single bed next to the dirty wall. The receptionist was very unpleasant, and unfriendly, she should absolutely not be working at the front desk of any business with that attitude. I ignored her attitude, but my friend who came to meet me from far away, happed to be with me during my checking in, and she later commented how rude the reception person was I thought was just my perception, but it was actually very obvious and deliberate. Later, after I spent an hour in the "prison" like room, and went back to my booking, where I clearly booked a double bed with double pillows, I went back to reception to ask for a bigger room. Even thought I was only going to stay there overnight, I could not sleep in that room, and I did not pay cheep price for the room either. So, luckily the next receptionist fro the night shift was absolutely lovely and she agreed that according to my booking I did not book a single bed. I would NEVER book a single bed. She validated that my room was extremely small, and not appropriate, and she gave me a decent room. That lady, the one who worked the night shift should be the front face of the hotel, professional, pleasant, and with excellent attitude. She should be promoted!
Bodde här 1 natt i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,I regret to hear about the initial issues you encountered during your stay, especially the mix-up with your room assignment and the unwelcoming reception you received initially. It appears there was a misunderstanding regarding your single room booking, which our reception team should have clarified at check-in. It's disheartening to learn that your initial interaction with our reception staff did not reflect the high standard of customer service we aim for.However, I'm pleased to know that our night shift receptionist was able to resolve the situation with the professionalism and kindness we expect. Your feedback is extremely valuable to us, and we will promptly address the issues you've raised, particularly concerning the reception service and room assignment, to prevent such incidents in the future.We also acknowledge and appreciate your suggestion to recognize the outstanding service provided by our night shift receptionist. We agree that acknowledging such exceptional efforts is crucial, and we will certainly consider your feedback in this regard.Thank you for bringing these issues to our attention. We hope to welcome you back in the future to offer you a superior experience that not only meets but surpasses your expectations.Kind Regards,Irina

10/10 Fantastiskt

Gloria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very welcoming and extremely helpful
Bodde här 3 nätter i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

10/10 Fantastiskt

Roger

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice quite room. On the small side but adequate. No sports channels on the television. Did not eat at the hotel.
Bodde här 4 nätter i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

10/10 Fantastiskt

Nathan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the quaint property and quiet neighborhood. Room was comfortable and cute upstairs
Bodde här 1 natt i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

8/10 Bra

Kymberly

Bodde här 4 nätter i februari 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

10/10 Fantastiskt

Anna, Ewa Beach

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel with elegant decorations and convenient location.
Bodde här 1 natt i mars 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

10/10 Fantastiskt

Julaluk

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Irina 5 apr. 2024
Dear Guest,Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed your stay and found our service to your liking. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to our hotel in the near future. Thank you again for choosing us for your stay!Kind Regards,Irina

10/10 Fantastiskt

Lynn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful small hotel in Belgravia
This is a true gem a few blocks from Victoria Station, close to restaurants, shopping, and key tourist attractions. We stayed in 2 rooms, including a beautifully redecorated large king suite. There is a nice restaurant, great-looking bar and lounge, and elevator. We would highly recommend this lovely property in London.
Bodde här 2 nätter i februari 2024
Svar från Irina 23 feb. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel.We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards,Irina

4/10 Dåligt

Steven

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Don’t fall for the pics like I did. The room was very tiny. The room I chose was to have two twin beds, however there was no room between them. The room was so small, I had to place my suitcase on the floor in front of the door while my daughter used the area directly in front of the bathroom. The Hallway was also small and extremely narrow. Floors are very uneven. This place must have been built with Hobbits in mind as guests. Would definitely never stay here again. For the price there are far better options in London. False advertising, shame on you Tophams.
Bodde här 1 natt i januari 2024
Svar från Irina 23 feb. 2024
Dear Guest,Thank you for sharing your experience with us, and we apologize for the disappointment you encountered during your stay. Your feedback regarding the room size and layout is concerning, and we regret any inconvenience it caused.We strive to provide accurate representations of our accommodations through our photos and descriptions, and we are disheartened to hear that they did not meet your expectations. Please know that we take your comments seriously and will review our advertising materials to ensure they reflect the reality of our rooms more accurately.We understand your frustration and regret that your experience fell short of your expectations. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust in the future.Kind Regards,Irina

8/10 Bra

Dorothy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i januari 2024
Svar från Irina 23 feb. 2024
Dear Valued Guest,Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards,Irina

10/10 Fantastiskt

Deanna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Irina 23 feb. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards,Irina

10/10 Fantastiskt

Gerard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Irina 23 feb. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards,Irina

8/10 Bra

Paula

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cozy room and great location
We had a lovely time at Tophams hotel. The room was super cozy, clean, and had everything we needed for our stay. The only “complaint” we have is that there was this intermittent noise all day and night long (I think it was the heater working on and off), but we would turn on the white noise in our phones and sleep like babies. Thank you for your hospitality!
Bodde här 4 nätter i december 2023
Svar från irina 28 jan. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards, Irina

8/10 Bra

Eva

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel súper bien situado. Es muy cómodo para ir y volver. Esta bien reformado y el personal es muy amable. No nos fijamos al reservar el desayuno que no incluía English breakfast y lo tienes que pagar a parte, y es bastante caro.
Bodde här 5 nätter i december 2023
Svar från Irina 23 feb. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards,Irina

10/10 Fantastiskt

Belinda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från irina 28 jan. 2024
Dear Valued Guest, Thank you for taking the time to leave such a wonderful review of your recent visit at The Tophams Hotel. We are thrilled to hear that you thoroughly enjoyed your stay. It was a pleasure to have you with us and we look forward to welcoming you back again soon. Kind regards, Irina

8/10 Bra

Gitte

Bodde här 4 nätter i oktober 2023