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Recensioner av 130 Queen's Gate Apartments

5 out of 5
130 Queen's Gate Apartments
130 Queen's Gate, Kensington, London, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 125 av 198 recensioner" "
8 - Bra i betyg. 53 av 198 recensioner" "
6 - Okej i betyg. 9 av 198 recensioner" "
4 - Dåligt i betyg. 4 av 198 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 198 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Don't have to high expectations
It's a really good location in South Kensington, in a beautiful building. We did get an apartment on 4th floor with a nice balcony but it smelled of smoke when we arrived at midnight. We had to have the balcony door open all night, the curtains still smelled. Also the apartment could need a refreshing touch, fixing the broken things in the bathroom/shower, change the carpet that sounds like it is made of plastic. I might just have had high expectations of the place from their website and the price but got a bit disappointed. We had a nice stay in London all together.
Bodde här 4 nätter i september 2022

6/10 Okej

Magnus

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Vårt rum i källaren som vi fick per automatik av Expedia hade problem med fuktskador och mögel i väggarna. Tunnelbanan låg rakt under hotellet så det var inga problem att lyssna på trafiken på nätterna. Då golven var klädda med marmor så upplevde jag dem som iskalla. I övrigt bra läge.
Bodde här 5 nätter i mars 2019

10/10 Fantastiskt

Frances, Padstow Heights

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
visitors from Sydney the property suited our needs .We had a 1 bedroom on the 3rd floor ,spacious ,kitchenette was handy with cereal ,tea coffee provided .Nice touch .Washer/dryer with pods for washing .Hairdryer was amazing for thick hair .The location was very good close to transport all around .Restaurants ,cafes nearby .Staff were excellent & very helpful . thank you .
Bodde här 3 nätter i april 2024

4/10 Dåligt

Ronald, Eagle

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Great/Helpful staff and good location near the London Underground/walk to Hyde Park, Museums, etc. However all furnishings were dirty/worn out and the beds were hard and uncomfortable. We packed light and planned to use the in room washer/dryer - but the dryer did not work well and it took over 2 hours to dry a small load. Additionally, the fan in the bathroom did not work and if we opened the door to let the steam out it set off some kind of alarm resulting in a phone call or knock on the door from hotel staff. Finally, there was LOUD noise (yelling, banging, stomping, music blasting, etc.) most nights until 1:00am or 2:00am. Not really sure but it seemed to come from other hotel guests either above us or in the courtyard below. We would not recommend this hotel and we certainly expected more for the price.
Bodde här 7 nätter i februari 2024
Svar från General Manager 26 feb. 2024
Dear Guest,Thank you for bringing your experience to our attention. Please accept our sincere apologies for what occurred as we failed to meet your expectations as well as our own standards of service at 130 Queen's Gate Apartments.We are currently investigating the source of the noise as we have in house zero-noise policy to ensure the comfort of our guests. Your frustration is apparent in your review, and we hope you will give us an opportunity to turn things around and render you perfect hospitality the next time around.Thank you for your feedback; positive or negative it is a tool for improvement.King Regards, Management Team

10/10 Fantastiskt

hattan

Gillade: Renlighet och boendets skick och faciliteter
Svar från General Manager 26 feb. 2024
Dear Guest,Thank you for your feedback and good rating for us; we are delighted you had such a wonderful stay. We are excited for your future plans to return. We look forward to welcoming you back.Kind Regards, Management Team

10/10 Fantastiskt

Kenneth, St George

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location. Great apartment. Very clean.
Bodde här 3 nätter i januari 2024
Svar från General Manager 26 feb. 2024
Dear Guest,Thank you for the wonderful feedback! We are delighted to have provided you a luxury stay; we hope you will be back soon.Kind Regards, Management Team

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

8/10 Bra

Bonnie

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Hotel apartment is it walking distance to the natural history, Museum, Victorian and I’ll be museums and other London attractions. Restaurant and shopping close by.
Bodde här 3 nätter i november 2023
Svar från Kehinda 15 nov. 2023
Dear Bonnie,Thank you for staying with us and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 Fantastiskt

Junko

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great place in London
Always come back here
Bodde här 7 nätter i oktober 2023
Svar från Kehinda 15 nov. 2023
Dear Junko,Thank you for your review. I look forward to welcoming you back.Best,Kehinda WSite Operations Manager

10/10 Fantastiskt

Kelli

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This property was an apartment. Fully fitted kitchen, w/d combination, large living room, spa tub/shower, large bedroom with plenty of stirage
Bodde här 5 nätter i oktober 2023
Svar från Kehinda 15 nov. 2023
Dear Kelli,Thank you for staying with us. We are delighted you enjoyed your stay and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 Fantastiskt

Hatim

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
All good i liked the place .
Bodde här 22 nätter i augusti 2023
Svar från Kehinda 4 sep. 2023
Dear Hatim,Thank you for your review and for staying with us; I am delighted you enjoyed your stay with us. We look forward to welcoming you back.Best Regards,Kehinda WSite Operations Manager

8/10 Bra

Veli Ozan

Reste med familjen
Gillade inte: Renlighet
Good location but needs more care
The hotel is at great loacation. Needs more cleaning and maintenance. We experienced some electrical problem. Also the windows were terribly dirty!
Bodde här 4 nätter i juni 2023
Svar från Kehinda 29 juni 2023
Dear Veli,Thank you for your review. I am sorry to read about your disappointment regarding the maintenance issue experience. Our maintenance team has attended to and resolved the concern. As to the external windows, I am awaiting an external contractor, subject to the dates available, to get the cleaning done, and while this is outside my control, I'm doing all I can to expedite the process. In the meantime, I hope this will not deter you from returning and that other parts of your stay were enjoyable, with the chance to enjoy the new sofa chairs within the apartment.Thank you once again for choosing to stay with us. Best Regards,Kehinda WSite Operations Manager

10/10 Fantastiskt

Carol

Bodde här 3 nätter i maj 2023
Svar från Kehinda 1 juni 2023
Dear Carol,Many thanks for your review. We hope to see you soon.Best Regards,Kehinda WSite Operations Manager

4/10 Dåligt

hamad

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
misleading option based on the wrong pictures. apartment condition was bad. cleaning was limited to 3 days a week. some of the staff did not want to inform me that i can pay extra and get more cleaning. some of the staff were nice but one lady was rude and not helpful
Bodde här 14 nätter i maj 2023
Svar från Kehinda 30 maj 2023
Dear Hamad,Thank you for your review and feedback. I am sorry to hear about the photos advertised. The head office manages such was informed. The cleaning information is readily available and announced this way on our website. Regarding paying for extra cleaning service, please accept my apologies for any confusion or misunderstanding this may have caused. I am addressing this with the team. I will also handle your comments, as this is out of character regarding the staff in question.We hope to welcome you back shortly. I assure you will be taken care of.Best Regards,kehinda WSite Operation Manager

10/10 Fantastiskt

Fred Arne

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i april 2023
Svar från Kehinda 4 maj 2023
Dear Fred,Thank you for staying with us. We hope to welcome you back soon. Best Regards,Kehinda WSite Operations Manager

6/10 Okej

Mohammed, Vancouver

Reste i grupp, Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
This used to be a very comfortable and safe option for families but for some reason they stoped upgrading their furniture. Even the executive apartment is decaying and the furniture got old. Change your furniture. Keep up with the competition. Create a value equivalent to your expensive rates
Bodde här 1 natt i april 2023
Svar från Kehinda 4 maj 2023
Dear Mohammed,Thank you for your review. I am sorry to read about your disappointment regarding the furniture. Your feedback will also be shared with the head office. Rightly so, while a complete refurbishment is not taking place, we are actively redecorating and replacing any wear and tear furnishing within the apartments, which will occur over time. Thank you once again for choosing to stay with us. I hope to welcome you back soon.Best Regards,Kehinda WSite Operations Manager

10/10 Fantastiskt

bruno

Bodde här 7 nätter i april 2023
Svar från Kehinda 4 maj 2023
Dear Bruno,Thank you for staying with us. We hope to welcome you back soon. Best Regards,Kehinda WSite Operations Manager

10/10 Fantastiskt

??

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i mars 2023

6/10 Okej

Simon

Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

DELPHINE

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location Very safe area Large apartment with great facilities Great communication with the hotel staff always ready to help Only tiny improvement would be the bathroom robes that were quite old and would need to be replaced
Bodde här 4 nätter i januari 2023

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay!

6/10 Okej

Simon

Reste med familj och småbarn
Gillade inte: Bekvämligheter
The location is really good, but the apartments are tatty and worn, especially as you're paying a premium price.

2/10 Väldigt dåligt

DESMOND SY

Bodde här 3 nätter i december 2022

10/10 Fantastiskt

Ian

Svar från Kehinda 15 nov. 2023
Dear Ian,Many Thanks for rating us. We hope to see you again.Best,Kehinda WSite Operations Manager

10/10 Fantastiskt

DANIELLE

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Fabulous! Staff excellent and attentive. Location superb. Will be staying again.

10/10 Fantastiskt

Leigh

Gillade: Renlighet
Great location spacious apartments reasonable prices 3 times a week how's cleaning 24 hour front desk service. Matthew in particular was great
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Yong Beom

Bodde här 7 nätter i oktober 2022

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Fantastic
Bodde här 7 nätter i oktober 2022

8/10 Bra

Stephen, Toronto

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Bedroom/sitting area in studio apartment somewhat crowded for two adults. Otherwise, apartment was fine.
Bodde här 8 nätter i oktober 2022

10/10 Fantastiskt

ROBERT

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful stay for a family. Great location with restaurants, grocery, coffee shop and Underground station all very close. Beautiful walking neighborhood. Staff was very friendly and helpful. Rooms were spacious for our family of 4. It was very nice having the kitchen and separate living room and we never heard any noise from other rooms/hallway. The only thing is book enough beds for your party. The rollaway bed is not great and was very uncomfortable for a 12-year-old. Maybe a very small child can get away with it.
Bodde här 3 nätter i oktober 2022

10/10 Fantastiskt

Lars Petter

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i oktober 2022

10/10 Fantastiskt

Shirley

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The apartment was large and spacious with a full stove, dishwasher and washing machine. There was lots of cupboard and wardrobe space and a large selection of tv channels. The fabric on the couch, chairs and cushions was slightly shabby and needs replacing but the apartment suited us very well for a 4 week stay. The reception staff, particularly Virgil, were very pleasant, helpful and went out of their way to help.
Bodde här 4 nätter i september 2022

10/10 Fantastiskt

Justin

Gillade: Renlighet och rummets bekvämlighet
Bodde här 7 nätter i juni 2022

8/10 Bra

omar

Reste med familjen
Gillade: Renlighet
Good location. Near major museums and lots of dining options. In an upper class area. Propert is older. Housekeeping is not daily which we weren't aware of. So that was a bummer. In one of washrooms the sink drain was missing. Soaps very small and at one point we were told only first day the soap was complimentary but later they updated their file and all was ok. Very friendly front desk
Bodde här 7 nätter i juni 2022

6/10 Okej

Cristiane

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The apartment has a good size and is clean and quiet, the staff was polite and helpful, and the neighborhood is really great. Restaurants, cafes and the subway are close. However it is extremely dated and the view is beyond disappointing. If what you are looking for is a great experience this is not your place. If you don’t care much about the stay, this is a good option.
Bodde här 3 nätter i juni 2022

10/10 Fantastiskt

Jesper

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i april 2022

10/10 Fantastiskt

Dorit

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We stayed in a studio that was spacious and enabled both of us to work. The front desk people were, all of them, friendly, welcoming and helpful. The place is superbly located, next to the Natural History Museum, but in a surprisingly quiet street. There were a lot of restaurants and pubs within walking distance, not to mention supermarkets and such. Would definitely stay there again.
Bodde här 3 nätter i februari 2022

10/10 Fantastiskt

Hisham

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazing helpful and cheerful staff. Excellent location with good transport access and plenty of dining and shopping around. Spacious flat with all basic needs in a very good condition. Very clean and prompt services if needed 24/7. Safe with high security and excellent covid precaution measures.
Bodde här 21 nätter i december 2021

10/10 Fantastiskt

Jennipher

Gillade: Renlighet och rummets bekvämlighet
It was a very pleasant experience would stay again
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Juliana

Bodde här 8 nätter i oktober 2021

10/10 Fantastiskt

Katherine

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
We go back again and again
Bodde här 10 nätter i september 2021

10/10 Fantastiskt

Jim, Gilford

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is in excellent location. Comfortable. Clean. The staff are by far the best I have seen; incredibly proactive, quick to respond with solutions and very courteous and friendly.
Bodde här 14 nätter i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
On arrival the first appartment was completely different to the description on Expedia. I was moved to another appartment after complaining, this was also a different appartment in comparison to the photos but bigger than the first appartment. I was told this is the same appartment booked just different style. The host informed me that he will come back to me the following day of moving me into a better appartment but this did not happen and was never passed on to the next staff. While I was in the appartment I noticed a blanket that had a very bad odour smell, the appartment was very dusty, dirty and unhygienic. There was stool stain on the side of the toilet and there was no cleaning products provided so I could not even remove it myself. The air conditioning and the heating was not functioning correctly I informed the receptionist and I was being told someone will come out the next day but nobody ever did. I asked for a fan and I was told to leave the windows open and I then experienced bugs crawling and flying in I was starting to feel very uncomfortable and I also had enough of making complaints. The washing machine was also not working which damaged my clothes but the host tried to blame this on me and then took my clothes for laundry service for the inconvenience. The curtains were dirty and stained and the bed was defect but this was also denied by the host stating it is the style.
Bodde här 9 nätter i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff were very helpful
Bodde här 3 nätter i juli 2021

10/10 Fantastiskt

Taija

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i mars 2021

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Very friendly front desk staff! Did everything to make us feel welcome!
Bodde här 3 nätter i februari 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 18 nätter i oktober 2020

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to transportation . Staff are very friendly
Bodde här 9 nätter i februari 2020

4/10 Dåligt

Subhi

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

8/10 Bra

mary, thailand

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean room, good housekeeping Hot water is sometimes not heated if used continuously by many people. No one helped to carry the luggage on the way back.
Bodde här 8 nätter i december 2019