Dear Mattias,Thank you for taking the time to post a review. If you wish to share your thoughts, we will be more than happy to follow up with your request. Rest assured we will address them. Kind regards, Yasmin TrevizanAssistant Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Nasrin, Thank you for taking the time to write a review. We are delighted that you enjoyed your visit. We look forward to seeing you again in the near future. Kind regards

Dear Huabin,We would like to extend our sincerest apologies for the negative experience you encountered during your recent stay at our hotel. Your feedback is of the utmost importance to us, and we deeply regret that we fell short of your expectations. We take guest satisfaction very seriously, and your feedback has been shared with our team to address the issues you've raised.We understand that the design of the building and room allocation may have presented challenges, and we apologize for any inconvenience this caused. We did offer you the opportunity to change rooms twice in an effort to improve your experience, but we respect your choice in declining these options.It's important to note that while we can offer rooms with specific configurations, we cannot guarantee the view from each room as this is influenced by the building's layout. We do our best to accommodate guest preferences but view availability is subject to the specific location of each room.We are also concerned to hear about your interactions with our check-in staff and manager. Our team is trained to provide courteous and professional service at all times, and we are disappointed that this was not your experience. We will address this issue with the team to ensure such behavior does not occur in the future.Regarding the issue with the 11th-floor room with a blocked view, we regret that this impacted your stay. We always aim to provide our guests with comfortable and enjoyable accommodations, and we apologize for any disappointment.We appreciate your feedback as it helps us identify areas for improvement. Your comments will be used to make necessary adjustments in order to enhance the guest experience in the future. If you have any further concerns or if there is anything else you would like to share, please do not hesitate to contact us directly.Once again, we sincerely apologize for the inconveniences you faced during your stay. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Adrien