The staff were great, but the hotel itself is a bit ran down, and my room was missing a tea kettle. I also got put in an accessible room despite booking one that is specifically not. The room was a bit odd as result—particularly the bathroom and I had a negative experience with it. I also found that the blowdryer which was hidden in a drawer in the desk didn't have anyone to plug that's by a mirror, so that made things extra difficult. The bed itself was ok but a bit firm and the sheets had an odd feel, but were clean. The room was larger than expected. However, there was a lot of noise. Lots of banging, drilling, and sound from the train track. Fire alarm went off one night at 5am.
If it weren't for the helpful staff, I'd completely hate it, but they were friendly and professional.
The hotel is quite far out, but at least is right by a tube station.