Booked a room with a view but received a basement room. The staff was incredibly friendly and adjusted us with a new room. Enjoyed the staff very much but unfortunately didn’t as much with the room. The floor was sticky (maybe why they give you slippers) the bed was hard and felt like we were going to roll out of it. The duvet was thick and heavy and the AC blew right onto the bed. Hence the blanket. The hairdryers filter was disgustingly clogged so it barely blew, and had no warm air from it, Took forever to blow dry our hair. The room even though it seemed “newish” it also seemed worn out. I feel we got a lesser quality room than we actually paid for. Other than that, location was beautiful, breakfast was delicious and it was served in a clean and bright room. Again the staff was great throughout the hotel. Disappointed but the stay was still ok strangely enough, do to the staff and other parts of the hotel.