Dear Guest. I am sorry to read about your experience. We have tested the WiFi in all apartments and are continually reading above 47Mbps so appears the issue was temporary. We have rectified the advertising issue as the automatic feed was not linked correctly which is why it fed into a 1 bedroom and not a 2. Regarding the refund this was bas on the difference between a 1 bedroom (which is where you stayed) and a 2 bedroom which was what you had paid for. Regarding the guest services team we have completed additional training around information handling and sharing. Thank you for your feedback.

Dear Guest We are extremely sorry that your experience did not meet our high standard as well as your own. We have measured all the beds and ensured that the advertisements match the properties. We are also looking into socket covers however we have accommodated many families travelling with young children and have not had this raised previously. All apartments have been checked and are all equipment with pans, frying pan, chopping boards, knives and utensils. Any additional items were removed following the pandemic to reduce touch points and protect both guests and staff. We have verified the WiFi and the speed is 47+Mbps so unsure why your devices were struggling. We will check to ensure our parking is advertised correctly as allocated parking. Having further investigated we found that parking was not requested and therefore not allocated during your stay. We have adjusted our communications so guests cannot be confused by the parking in future. Thank you fro your feedback.