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Recensioner av City Gate Kensington

3 out of 5
City Gate Kensington
20 Fairholme Road, Hammersmith and Fulham, London, England

Recensioner

6,2
10 - Fantastiskt i betyg. 9 av 114 recensioner" "
8 - Bra i betyg. 40 av 114 recensioner" "
6 - Okej i betyg. 33 av 114 recensioner" "
4 - Dåligt i betyg. 13 av 114 recensioner" "
2 - Väldigt dåligt i betyg. 19 av 114 recensioner" "

6,8/10

Renlighet

5,8/10

Personal och service

6,2/10

Boendets skick och faciliteter

Recensioner

6/10 Okej

Monica

Gillade inte: Personal och service
Bra område
Trivdes i området, lägenheten fyllde sin funktion. Minus att det inte fanns ett kniv i köket, bara en (!) toalettrulle för tre personer under två dagar! Samt att de ej bemödade sig att svara på en mailförfrågan ang. att få lämna bagage efter utcheckning.

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perhaps the owner bailed?
E-mailed them twice to confirm check in called them on the day no response or answer - perhaps the owner packed up and bailed? or died? because it looks like we are not the only one to have this issue either way had to wait 4 hours for hotels.com to find us another place then they said it would take 15 mins with all our luggage after a 24 hour flight from Melbourne to London with no real apology pretty disappointing experience all around
Bodde här 1 natt i juni 2018

2/10 Väldigt dåligt

Anikó, Pirna

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
ACHTUNG!!! FAKE Unterkunft - City Gate Kensington
- ein Tag vor Antritt der Reise versucht Kontakt bei der Unterkunft "City Gate Kensington" per E-Mail und Telefon, wie gefordert von Expedia, aufzunehmen (bis heute keine Antwort) - auch über ein Expedia Mitarbeiter, vor Abflug, konnte der Kontakt zur Unterkunft nicht hergestellt werden - Ankunft bei der uns bekannt gegeben Adresse der Unterkunft in London gegen 23 Uhr Ortszeit - dann... nichts...gar nichts...kein Hinweis auf "City Gate Kensington" oder ähnliches, es sah aus wie ein gewöhnliches Wohngebiet - es folgten weitere Anrufe an die Unterkunft...ohne Erfolg - wir mussten uns in der Nacht um eine neue Unterkunft kümmern was sehr nervenaufreibend war
Bodde här 3 nätter i maj 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
bezahlen aber nichts davon sehen
vorab grosses Lob an Hotels.com das sie und so gut geholfen haben...bevor wir buchten hatten wir ein mulmiges Gefühl da wir Bewertungen von anderen Seiten zu dem appartent erst später sahen ... und sie sind nicht schön ... wir sollten um 14 Uhr einchecken ohne Rezeption die schrieben uns das wir einen Code eingeben sollten an einem Kasten da sollte eine Karte zum Appartment sein .... nichts drinnen standen 2 Stunden vor der Tür ich habe gefühlt 200 mal die versucht anzurufen keiner ging ran die Nachbarn sagten das sie sowas ähnliches auch erlebt hatten und das sie vor Eckel kaum im Zimmer sind .....abee das alles hatte ein Happy end ein grosses lob an Hotels.com die haben uns innerhalb 30 min ein neues Hotel gefunden... Leute Bucht auf keinen Fall dieses Appartmend

8/10 Bra

Susan

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Need to fix all the hooks for shower head. Was given a double rm instead of duplex. Very hard to get hold of anyone in that tel nbr given.

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
ほぼホテルではなく民泊のような形だった。部屋はロフト付きで少し楽しい。が、上の階の歩く音がよく聞こえるのとドアの防音性が低く物音がよく聞こえる。 受付が無いためメールでチェットインアウトの方法が送られてきて、そのメールに従いながら部屋の鍵を開けるといった少し変わった方法だった。 それ以外は、調理器具はほぼ揃ってたり立地、治安が良かったり文句なし。
Bodde här 3 nätter i mars 2018

8/10 Bra

Ying Tao

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018

4/10 Dåligt

Steve, Lancashire

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really really basic apartment
The apartment I stayed for 2 nights at was flat 3 20 Fairholme Road. The first night was really noisy people coming and going up until 3am and then from 5am so no sleep that night. The second night was better but maybe I was so tired from the first night I just didn't hear them. The apartment was small and cramped with really basic furniture, a microwave sink and a fridge which didn't get cold. There was a small freezer which had about 3 inches of frost inside which stopped the door from shutting. The one good thing was the shower room which was in good order, the sink was really small so difficult to get a shave in and the shower was also cramped but water pressure was good and the water was hot. There was a problem with Sky so I reported it and someone came round about an hour later, reset the sky box wherever that was and then retuned the TV and it came back up. The apartment is really for a young person just staying over for 1 night in London and the pictures do not reflect whats actually there.
Bodde här 2 nätter i februari 2018

4/10 Dåligt

Glynnpt, Isle of Wight

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Was it the room we booked?
The information on the webpage did not seem to match with the reality. The room was reduced by about 60%. At that price it was good value, but I did not think it was worth anywhere near the full price. It was a largish sitting room that had been cleverly adapted to include a small shower cubicle and toilet. There was also quite a well equipped small kitchen area. However the ceiling of shower room and kitchen space had been lowered to allow for a mezzanine deck with the bed. This meant that the headroom where the bed was situated was just to low for comfort and the ladder to the bed was much too steep for most people. It would have been good to know that as it could have been the deciding factor for some people.
Bodde här 1 natt i februari 2018

6/10 Okej

Margarita

Gillade: Rummets bekvämlighet
Bad wifi
Wifi doesn't work since the second day, and the didn't answer the mails until our arrive at the hotel.
Bodde här 5 nätter i februari 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had oven and fridge for cooking.
Located close to paddington tube and hyde park. No probs. All went well.
Bodde här 1 natt i februari 2018

8/10 Bra

I-Chun

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
還會再入住
設施齊全 很棒 近地鐵 wifi 無法使用 告知服務人員後 馬上獲得解決 非常滿意這次的入住
Bodde här 1 natt i januari 2018

8/10 Bra

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small but suitable
Bodde här 1 natt i januari 2018

6/10 Okej

Jesus

Bien para hacer turismo en Londres.
Las habitaciones están decentes, el baño minúsculo (o incluso menos :-P), hay tiendas en el entorno, y muy bien comunicado por metro (y autobús). La habitación te la entregan limpia y nadie la toca hasta que te vas. Wi-Fi perfecto. Está muy bien para ir de turista a Londres.
Bodde här 6 nätter i december 2017

6/10 Okej

GiadaMuse

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Posizione ottima ma per il resto...
Monolocale in un quartiere residenziale a pochi minuti da due stazioni della metro (West Kensington sulla District e Barons Court sulla Piccadilly, aperta tutta la notte). L'appartamento (noi avevamo uno standard) era in un seminterrato raggiungibile da una scala esterna all'edificio principale seguendo le istruzioni inviate 2 giorni prima della partenza (fatte di codici, codicini e chiavi in mini cassaforti stile escape game). Buon wi-fi gratis e cucina ben accessoriata (frigo e freezer che non siamo risuciti ad accendere, fornelli a induzione, forno, microonde, lavastoviglie, utensili da cucina ma zero generi di primo conforto). Le dolenti note: aprendo la porta praticamente si andava a sbattere sulla porta del bagno, ridicolmente piccolo con doccia e lavandino lillipuziani, la stanza principale era separata dal mini atrio da un'inspiegabile e pesantissima porta antincendio con finestra. Il letto era passabile ma la testiera rotta cigolava ad ogni minimo movimento. La cosa peggiore era la pulizia inesistente (pavimento e muri sporchi, capelli sul copriletto); zero insonorizzazione, asciugamani (uno a testa) di dimensioni medie e sporchi, mai cambiati durante il soggiorno. Visti il prezzo e la posizione va bene per soggiorni brevi, ma ci si deve adattare.
Bodde här 2 nätter i december 2017

8/10 Bra

REDA

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Très pratique
C'était pas mal !
Bodde här 1 natt i december 2017

6/10 Okej

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
that creaky bed!
The location was great, the check in system is brilliant, the location, easy to get to 4mins from West Kensington Station. Perfect for a late finish. I was exhausted, I climbed the stairs, the room was petité but I was only there to sleep. There was a bit of dust and fluff on the floor, and the general cleanliness of the room was not great. But it was the bed that really ruined my stay it was just so unbelievably noisy. Where even the slightest movement would produce a creak so loud as to almost echo in the tiny room. It was, grating... I am a restless sleeper.. So I did not get much sleep.
Bodde här 1 natt i december 2017

4/10 Dåligt

Steve, UK

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not for adults
Room was small, which was okay, but bed was in a loft, about 1 m high, accessed by means of a steep, slippy ladder. Had to literally crawl into the bed which was a mattress on a basically a hand made pallet
Bodde här 1 natt i december 2017

8/10 Bra

emma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No wifi, terrible pillows
Good for location and quiet. Shame the bed is so uncomfortable and the cheap pillows are lumpy. And the Internet didn't work...
Bodde här 2 nätter i november 2017

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The toilet flush was needed some work on it. The fridge made a terrible noise
Bodde här 1 natt i november 2017

8/10 Bra

Dean

Gillade: Personal och service och rummets bekvämlighet
Decent for the money
Bodde här 1 natt i november 2017

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Easy access to central London
Stayed whilst we went to jazz fest. Easy to get to venue. Room could do with some bedside or table lamps. Bed, which was a sofa bed we a little uncomfortable.
Bodde här 2 nätter i november 2017

6/10 Okej

Martin

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
2 night stay West Kensington
Booking and entrance fine with simple security and instructions. Room - a small Deluxe with adequate amenities and very clean. Not having being warmed to b a rock climber I didn't realise at 60 years of age and being large in frame I had to clamber up a 1 in 2 or 3 ladder to access and literally crawl over to a loft double bed with about 15" headroom. I slept 2nd night on the uncomfortable sofa bed. Adverts state £40-50 but I paid £150 for 2 nights. A standard room looks to have been much more suitable and clearly a better option. Can't see me returning. West Kensington tube 5 mins and numerous eateries and couple of pubs in locality.
Bodde här 1 natt i november 2017

8/10 Bra

paul, essex

Gillade: Renlighet och boendets skick och faciliteter
Apartment good overall.
On the whole it was a nice experience , location good. Clean room. Safe area. Only one problem was the uncomfortable bed. The bed let it down for me .one more thing.....how can i be expected to rate the hotel staff when there wasnt any to rate ?
Bodde här 3 nätter i oktober 2017

8/10 Bra

Alpesh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not Bad for a 1 night sta
Great Room, a drop small with bedroom high and didn't have all the glasses in the Kitchen and 1 Towel only, But was clean and easy to get in!
Bodde här 1 natt i oktober 2017

8/10 Bra

neil

Gillade: Renlighet och boendets skick och faciliteter
Great value but small
This economical little apartment was perfect for one night but for longer stays would be a bit claustrophobic - particularly the raised sleeping area which is reached by a very steep wooden ladder and has only c60cm headroom between the mattress and the ceiling. Definitely not suitable for anyone with any mobility issues. In theory the apartment sleeps 4 but, when the sofa bed is pulled out it virtually fills the living area. A couple of table lamps would give some ambience instead of the harsh halogen ceiling lights. Otherwise, for the price, a great find.
Bodde här 1 natt i oktober 2017

10/10 Fantastiskt

Jesse

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2017

6/10 Okej

Karime

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Mal servicio, buen lugar
No era realmente un hotel, nunca hubo recepción ni una persona que atendiera, nos entregaron el cuarto limpio pero después no volvieron a hacer el aseo, nos dejaron sin papel del baño 2 días... El lugar era lindo, pero la experiencia fue mala por la falta de atención y servicio
Bodde här 2 nätter i september 2017

2/10 Väldigt dåligt

Mel, san Francisco

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wouldn't confirm reservation
Wouldn't confirm reservation until the day of flight. We couldn't rely on them and had to make another reservation. Even with Expedia intervention they refused to give me the access code until the day plane scheduled to leave U S for London.
Bodde här 4 nätter i september 2017

8/10 Bra

Diane, Edinburgh

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Easy access to underground close by.
Nice area well equipped apartment funny no spoons or teaspoons tho 😀 Loft bed comfy great to have a fan tho other wise would have been a bit stuffy !! Had a good nights sleep only there for one night arrived late thats all you need for say a short stay of 2-3 nights . Apartment 6 I would say would be suitable for no more than 3. The only thing was the walls and doors were very thin you could hear a pin drop but other guests realised that and respected that issue .
Bodde här 1 natt i september 2017

6/10 Okej

carrie, New Zealand

Cute flat close to transport
The flat was very close to West Kensington tube station and had plenty of good restaurants nearby as well as a tesco's and a laundromat. However, the room hadn't been cleaned when we arrived at 2pm so we had to go for a walk for half an hour. The room didn't look like any of the photos in the listing so that was misleading. The bed was up a loft ladder and really close to the ceiling. The shower was also broken so we had to take it to the stand. The kitchen facilities were good though.
Bodde här 3 nätter i september 2017
Svar från City Gate Kensington 22 sep. 2017
Dear guest, Thank you for staying and leaving us a review. We have fixed all of your mentioned problems. We are very sorry about the problems with the check-in you had and other problems you have encountered during your stay.

6/10 Okej

Isa, Deutschland

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Gute Lage, aber dreckig mit sehr kleinem Bad
Wie in vorherigen Bewertungen gelesen, war das Zimmer tatsächlich sehr dreckig und mit Haaren auf dem Boden, sowie Dreck in der Küche übersehen. Das Bad war sehr klein, sodass nur eine Person dort Platz fand. Leider gab es auch nur ein mittelgroßes Handtuch pro Person. Man sollte auf jeden Fall mindestens ein weiteres mitnehmen, damit man auch zum Händeabtrocknen etc. ein trockenes hat. Schon der Check-In war kompliziert. Wir haben zwar per SMS alle Instruktionen bekommen, doch uns wurde nicht gesagt, dass sich unser Zimmer im unteren Teil des Hauses befindet, was vor allem abends nicht ersichtlich war. Der Check-In hätte durch weitere Informationen weitaus stressfreier ablaufen können, hätte das Personal uns besser informiert. Das Zimmer, abgesehen vom Bad, war gut ausgestattet! In der Kochecke kann man tatsächlich gut kochen. Ein Ofen, Herd, eine Mikrowelle und sogar eine kleine Spülmaschine sind vorhanden. Doch auch hier waren die Geräte teilweise dreckig... Die Lage war sehr gut. Man braucht nur maximal 5 Minuten zur Underground Station (West Kensington), von der man gut an die Sehenswürdigkeiten angebunden ist. In der Gegend gibt es auch ein paar kleine Supermärkte, doch leider nur 1-2 Möglichkeiten zum Essen, wovon eine ein kleines und überfülltes Restaurant war und die andere ein kleiner Fast-Food-Laden. Fazit: Wer keinen Wert auf Sauberkeit oder ein großes Bad legt, wird sich hier relativ wohl fühlen. Das Beste ist die Lage. Für ein paar Tage ist es okay!
Bodde här 4 nätter i augusti 2017
Svar från City Gate Kensington 22 sep. 2017
Dear guest, Thank you for staying with us. We will improve the quality of the cleaning and the process the check-in Regards, Karolis

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointed
We were located on the lower ground floor and as soon as you enter the room it's had no visible sunlight or windows (apart from a small square window over the kitchen) have to screw to open! The bathroom could barely fit one person and looked nothing like the pictures. The walls are paper thin so I could hear people talking above, on the same floor and next to us. Everyone few hours we would also have a pungent smell of cigarette smoke which make its unbearable to want to stay in the flat. Overall I was very disappointed and would not recommend this to anyone!
Bodde här 1 natt i augusti 2017
Dear guest, We are very sorry for the inconveniences you had during your stay. If people are unhappy, we usually move them to other flats, however we haven't received any news during your stay. Regards, Karolis

6/10 Okej

alan

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2017
Dear Alan, Thank you for leaving a review. We will try to improve Regards, City gate Kensington rooms

8/10 Bra

Nicolas

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
beau petit studio avec kitchenette. point negatif: salle de bain trop petite .
Bodde här 3 nätter i augusti 2017
Dear Nicolas, Thank you for leaving a review and staying with us Regards, City gate Kensington rooms

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
A déconseiller
Les plus : bien situé quartier agréable /propreté /équipement / commerces à proximité /métro à 5mn Les moins : chambre minuscule environ 10/11m2, impossible de bouger à deux / bruyant / mauvaise literie / pas d'interlocuteur, le téléphone fourni ne fonctionne pas /pas de possibilité de laver le linge sur place / galère pour le parking. / À utiliser si vraiment on ne peut pas faire autrement ou si on est seul. A partir de 2 personnes à éviter
Bodde här 4 nätter i augusti 2017
Dear guest, We are very sorry for the inconveniences you had during your stay. Street parking is free from 5 Pm. You have booked a studio which is not big. We will improve the quality of the bed. Regards, Karolis

8/10 Bra

Ian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice location, good accommodation
Very convenient location. Check in was really simple and easy with good communication (access codes sent via email/ text etc). Self contained apartment had everything I needed and expected. Really clean. Overall very happy with experience
Bodde här 1 natt i augusti 2017
Dear guest, Thank you very much for staying with us. We hope we will see you again in the future Regards, Karolis

4/10 Dåligt

Louise, Copenhagen

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small hotel room located in a dull area
I emailed the hotel three times to get info on where to pick up the key until they finally replied the day I was supposed to check in. The hotel room was not very clean (I found long black hairs in the bathroom, and on the pillow sheets). The kitchen was useless as the fridge didn't keep the food cool enough. The bathroom had a bad smell (probably bacause it was very small and without windows). It was very uncomfortable sleeping on the mezzanine as it got super, super hot - even with the windows open, and the extra bed in the living area was too uncomfortable to sleep on. I will not recommend this hotel to anyone else, and I will not be coming back to this hotel!
Bodde här 2 nätter i juli 2017
Svar från City Gate Kensington 22 sep. 2017
Dear guest, We are sorry that you haven't enjoyed your stay. Split level studios have a bed upstairs and you booked this kind of studio. They also have a sofa bed on the ground floor. We will improve on the quality of cleaning. Regards, Karolis

10/10 Fantastiskt

Lauren

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent location
Excellent location for the event that I wasn't attending at Olympia, 15 min walk. The room itself was clean and comfortable.
Bodde här 3 nätter i juli 2017
Dear Lauren, Thank you for leaving such a good review. We hope we will see you again in the future! Regards, City gate Kensington rooms

10/10 Fantastiskt

Marco

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel, I will back again.
Bodde här 1 natt i juli 2017
Dear Marco, Thank you for leaving such a good review. We hope we will see you again in the future! Regards, City gate Kensington rooms

6/10 Okej

Jo, Wesy Yorkshire

Gillade: Personal och service
Overnight stay with family
Convenient location Room needs upkeep Kitchen facilities useful for stay Will use again if prices stay reasonable
Bodde här 2 nätter i juli 2017
Svar från City gate Kensington 18 aug. 2017
Dear Jo, Thank you for leaving a review. We hope we will see you again in the future! Regards, City gate Kensington rooms

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och personal och service
Having a kitchenette was great and check in was easy enough (despite being kept in the dark about what to do until two days before arrival.) There were stains on the comforter and we ran out of toilet paper after one day -- with no way to get more. Overall it's a good budget stay and in a great location but the listing definitely makes it seem better than it is.
Bodde här 3 nätter i juli 2017
Svar från City Gate Kensington 22 sep. 2017
Dear guest, Thank you for staying and leaving us a review. We will improve on your mentioned problems Regards, Karolis

2/10 Väldigt dåligt

Maj-Britt

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dårlig oplevelse
Forfærdelig seng. Det var en gæsteslåudseng. Tv virkede ikke. Radiator på badeværelset sad fast på Max heat. Vi prøvede dagligt at komme i kontakt med udlejer både på telefon og mail uden held.
Bodde här 5 nätter i juli 2017

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Decent for the price
Decent value. Strange set up. No front desk, you get given a code to access the building, then a code to get keys out of a safe. However there were no keys in the safe, they were just left in the door to the flat for anyone to get in. The flat is compact but the location is great. It's really warm, they need to provide a fan. There was meant to be toiletries provided, there were none. There was meant to be a place for luggage storage, there wasn't.
Bodde här 1 natt i juni 2017
Dear guest, Thank you for leaving a review. We will try to improvde on your mentioned things Regards, City Gate Kensington

2/10 Väldigt dåligt

Sebastian N., Switzerland, Zürich

Just bad.
Just bad. couldn't sleep because we slept next to the railways
Bodde här 4 nätter i maj 2017

8/10 Bra

Rebecca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ideal
very clean and perfect for a night or two! we went to a gig at the hammersmith Apollo which was about 15mins walk away so ideal location! I can't really fault the apartment.. bed wasn't 5* comfort but more than sufficient.
Bodde här 1 natt i juni 2017

2/10 Väldigt dåligt

Charlie C., Switzerland

Decent location, ok accommodation, rubbish communication from the management company
The concept of this apartment is nice - the execution is less good. The mezzanine is incredibly stuffy as there is no air movement - we moved to the sofa bed downstairs during the night. A fan would probably make a big difference in the apartment. Can't imagine how much worse this would have been if it had been a hot summer night... The kitchenette is basic and not particularly well designed - not sure why there were 2 fridges, the sink was not usable if you are not 7ft tall and the coffee machine listed appeared to be a kettle and a couple of sachets of instant coffee. The bathroom shower and sink were either partially blocked or incapable of dealing with the volume of water coming from the shower/tap and neither were fully open. The apartment was superficially clean, but you only had to open a drawer or look at the the glasses in the cupboard to see it was very superficial. When we initially made the booking we received a message saying that the company did not use the HomeAway messgae system and any correspondence would be sent to my email address - we unfortunately had no communication from the company and there is no telephone number or email address listed in their profile. We contacted HomeAway Customer support before our arrival as we had no idea about how we were supposed to access the apartment and they were very helpful and provided us with a telephone number. Nobody answered the phone or responded to the voicemail we left when we arrived at the airport and we only managed to get through to someone when we were standing on the doorstep of the property with another couple who had no key for the apartment they were staying in. The person sent us a text with the codes for the door and to access the key - but not so much as an apology that we hadn't received any communication from them. Definitely got the impression we were disturbing his evening... Would definitely not stay in this apartment again and will likely avoid any others managed by the same company given the average (at best) accommodation and poor level of communication and service on this occasion.
Bodde här 2 nätter i maj 2017

10/10 Fantastiskt

SERGE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel très bien placé, propre bien équipé et calme
situation très centrale dans une rue relativement calme.

6/10 Okej

Steph, Damparis

Un peu déçu
Je pense qu'on a eu le plus petit appart hôtel, heureusement qu'on avait une terrasse, sinon on étouffe, on déplie le canapé on ne circule plus ds la pièce, la mezzanine est minuscule, on allait se coucher à 4 pattes, assis sur le lit on se cogne ds le plafond . la salle de bain est minuscule. Insonorisation nulle. Espace sous la porte d'entrée qui fait qu'on entend tt le monde ds le couloir.aucun contact avec les loueurs, on se débrouille avec les instructions reçus par mail en anglais. Le seul plus c'est le quartier sympa, calme et proche du métro.

6/10 Okej

Marcel, Den Haag

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rustige ligging
Deze kamer geboekt voor een paar dagen Londen. De aankomst was goed geregeld. Je krijgt per email een code om binnen te komen en de code voor de kluis van het appartement. Het appartement was voor twee volwassenen en een kind van 12 jaar. De ruimte was zeer beperkt. De koffers en spullen stonden in de kleine keuken opgesteld omdat er verder nergens ruimte was om deze neer te zetten. De kachel stond hoog en kon niet worden geregeld waardoor het warm was in het appartement. Douche en wc in een ruimte van minder dan 2 m2. Het tweepersoonsbed was op een vliering op 60 cm van het plafond dus erg krap. Gelukkig was het alleen om te slapen dus verder wel in orde. De metro was op korte afstand dat was prima. De kamer zou in orde zijn als je met twee personen bent.