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Recensioner av DoubleTree by Hilton London Kingston Upon Thames

4 out of 5
DoubleTree by Hilton London Kingston Upon Thames
1 Skerne Road, Surrey, Kingston Upon Thames, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 360 av 648 recensioner" "
8 - Bra i betyg. 207 av 648 recensioner" "
6 - Okej i betyg. 40 av 648 recensioner" "
4 - Dåligt i betyg. 27 av 648 recensioner" "
2 - Väldigt dåligt i betyg. 14 av 648 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jenny

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Älskar detta hotell, personalen är fantastisk!
Bodde här 4 nätter i december 2019

8/10 Bra

Madeleine

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Städningen var inte bra, ej byta sängkläder, kvarglömda soppåsar etc
Bodde här 3 nätter i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Det var jätteskön säng. Dålig utsikt och en fläkt som lät dygnet om. Tur med öronproppar. Bra frukost. Inget lock till toan. Bra personal med servicetänk
Bodde här 3 nätter i april 2019

10/10 Fantastiskt

Jenny, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff stars
The staff are the stars of this hotel! We were taken care of with warmth and familiarity. Every request was carried out with speed and a “no problem attitude “. My toddler was flirted with and his needs were met swiftly and with smiles. The manager of the reception and the young woman in charge of the breakfast need raises, gold stars and all the praise they can get!
Bodde här 1 natt i mars 2019

10/10 Fantastiskt

charlotta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Positive experience
Bodde här 1 natt i mars 2018

10/10 Fantastiskt

Terra Sense AB

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleased
Lovely hotel and breakfast. It was near the Kingston train station and the shops. The only downside was that it’s too expensive to get to London -nearly 15punds a day with tavel within London.
Bodde här 3 nätter i februari 2018

8/10 Bra

Amer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2018

10/10 Fantastiskt

Helene

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ganska nytt och fräscht hotell
Trevlig hotell med jättebra läge och bra personal, dock kunde personalen i baren/coffeshopen varit lite mer uppmärksam.
Bodde här 2 nätter i november 2017

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2017
Thank you for your 4 star rating and we hope to welcome you again soon. Regards Steve

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2017
Thank you for rating the hotel from your recent stay. We look forward to welcoming you back. Regards Steve

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very fresh hotel and friendly staff.
Very fresh hotel and friendly staff. Good quality of the food. Happy to come back again.

4/10 Dåligt

John

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Room was not cleaned. Had to request clean towels from reception. Toilet flush overflowed and water went over legs and landed on the floor.
Bodde här 1 natt i april 2024
Svar från madoolika 29 apr. 2024
Hello,Thank you for taking the time to share your experience.I am sorry to see that we did not entirely meet up your expectations. We hope you will give us a second chance to prove we could do better.RegardsMadoolika Kondapalli

4/10 Dåligt

sandra

Bodde här 2 nätter i april 2024
Svar från Marina 21 apr. 2024
Dear Sandra,Thank you for taking the time to share your experience.I am sorry to see that we did not entirely meet up your expectations. We hope you will give us a second chance to prove we could do better. Thank you.Kind regards,MarinaFront Office

10/10 Fantastiskt

Salim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
House keeping needs improving and more friendly staff.
Bodde här 2 nätter i januari 2024
Svar från madoolika 30 jan. 2024
Hi Mr. Salim,We appreciate your feedback. We apologize for any shortcomings in housekeeping and will address this promptly. Additionally, we'll work on enhancing staff friendliness to ensure a more welcoming experience. Your comments guide our continuous improvement efforts, and we hope to exceed your expectations in the future.RegardsMadoolika Kondapalli

10/10 Fantastiskt

Laudinesse

Bodde här 1 natt i januari 2024
Svar från Wynosha 30 jan. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Regards

10/10 Fantastiskt

Laudinesse

Bodde här 1 natt i januari 2024
Svar från madoolika 21 jan. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Fantastiskt

Knut

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
👍
👍👍👍
Bodde här 3 nätter i januari 2024
Svar från madoolika 21 jan. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

4/10 Dåligt

Victoria

Gillade inte: Renlighet
The room wasn't clean and I wasn't the only person that thought so as in check in there was another guest at reception complaining. Even tough I asked for an upgrade as a Hilton honours member I was offered a huge fee to do so of £80, when an email pre checking offered me the same thing for £20. Apparently the system wouldn't let them Chang this. In the end I swapper rooms to the same type but in a different way floor. The reception staff were nice but very inexperienced. This hotel is in. A great location but, right by the rail tracks. Also there is no parking and that will cost about £30 overnight. I guess that's not too bad, and the car is safe and near. I would have loved to have had a better experience as I was planning to return. They knew I wasn't cool with the room and the high price they said to upgrade, but after changing me to a different but the same room I got a voucher for a drink, to pacify me
Bodde här 1 natt i januari 2024
Svar från madoolika 10 jan. 2024
Hi,Thank you for taking a moment to share your experience. We are sorry to hear that we did not meet your expectations. We apologize for the inconvenience it has caused you. Your comments are valuable, and we'll make sure to address these issues for your future stays.RegardsMadoolika Kondapalli

6/10 Okej

Nicholas

Bodde här 3 nätter i december 2023
Svar från madoolika 21 jan. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bra

Reem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We were staying for the night. The hotel is very conveniently situated. Close to the heart of Kingston and the shopping. The room was clean and comfortable but there was nothing in the room. You would expect a hotel of that calibre to have water; bath robe or slippers. It didn’t have anything. Quite upsetting. Other than that, it was ok
Bodde här 1 natt i december 2023
Svar från madoolika 28 dec. 2023
Hi Reem,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Fantastiskt

Wai Chun

Bodde här 2 nätter i december 2023
Svar från madoolika 27 dec. 2023
Hi Wai,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Fantastiskt

Timothy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just overall pleasant and pleasing! Will be back for sure! Definitely the best in the area!! No competition!! Daniel the office manager, was especially helpful and really went out of his way to provide an abnormally high level of customer service, support and satisfaction. He never made me feel funny even when he was busy. I really like all the staff here too, plenty of smiles!
Bodde här 1 natt i december 2023
Svar från Madoolika 27 dec. 2023
Hi Timothy,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bra

Kaivan

Gillade: Renlighet och boendets skick och faciliteter
Nice and clean
Bodde här 1 natt i december 2023
Svar från madoolika 27 dec. 2023
Hi Kaivan,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bra

Chi chung roger brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från madoolika kondapalli 5 dec. 2023
Hi,Thanks for you valuable comments and find our hotel at your best. We value your comments and hope see you in the near future.RegardsMadoolika Kondapalli

8/10 Bra

Laudinesse

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, convenient and professional and friendly staff
Bodde här 3 nätter i november 2023
Svar från madoolika kondapalli 29 nov. 2023
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okej

Tony

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
The staff at reception were terrible. no welcome no smile just purely function. bar staff were great
Bodde här 1 natt i november 2023
Svar från Madoolika Kondapalli 20 nov. 2023
We're immensely grateful for your feedback and sincerely apologize for the reception experience. Your insights are invaluable, and we'll address this promptly. Delighted to hear the bar staff made your visit enjoyable; we'll ensure a warm welcome on your next stay. Thank you for sharing!

2/10 Väldigt dåligt

Laudinesse

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Unfortunately I have to report the condition of The room was far from satisfactory. The damp and smelled like cigarettes. Terrible noise coming from the AC. We asked to change rooms a few times the last change was at 3am (early morning) I noticed that the staff did what they could, but that didn't make the stay any easier.
Bodde här 1 natt i november 2023
Svar från M 16 nov. 2023
Dear Ms Laudinesse,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you.

10/10 Fantastiskt

Ben

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was great - family get away and all staff at the hotel were friendly and always on hand to assist and provide an excellent service.
Bodde här 3 nätter i november 2023
Svar från Mikaela 12 nov. 2023
Dear Ben, We are so pleased to hear that you enjoyed your stay at our hotel. We would love to have you stay with us again!Kind Regards,Mikaela Front Office Team DoubleTree by Hilton Hotel Kingston Upon Thames

10/10 Fantastiskt

Romain

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Daniel 12 nov. 2023
Dear Romain,Thank you for taking the time to give us feedback about your stay.We're happy that you enjoyed your stay and we look forward to welcoming you again soon to our hotel!Kind regards,DanielDoubleTree by Hilton Kingston Upon Thames

6/10 Okej

KWOK KUEN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I have a wheelchair user room. So it is not good.
Bodde här 2 nätter i oktober 2023
Svar från madoolika 1 nov. 2023
I would like to extend my sincere apologies for the inconvenience you experienced during your recent stay due to the allocation of a disabled room. We deeply regret this oversight and any inconvenience it may have caused. Rest assured, we are taking steps to prevent such occurrences in the future, and your feedback is invaluable in helping us improve. Your comfort and satisfaction are our top priorities, and we promise to ensure a more suitable room assignment on your next visit. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

4/10 Dåligt

Essa

Affärsresenär
Gillade inte: Personal och service och rummets bekvämlighet
Last time for sure
The hotel has some good things like the location and condition as well as the ambiance at the lobby .. But they don’t offer to help carrying the luggage.. they are the only hotel to offer water if you walk down to the reception .. the staff also lack basic customer service basics .. the pillows are horrible to say the least .. I would definitely pass
Bodde här 4 nätter i oktober 2023
Svar från M 29 okt. 2023
Dear Ms Essa Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you. Front Office

10/10 Fantastiskt

Rhea

Bodde här 1 natt i oktober 2023
Svar från M 29 okt. 2023
Dear Rhea, thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future! Sincerely, Madhura Kulkarni Front Office

8/10 Bra

Debbie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fab stay
We had a wonderful overnight stay, the staff at reception were lovely even upgrading our room as ours didn’t have a bath, nothing was too much trouble, everywhere is spotless, our only negative is the room service, the sandwiches we received I have seen better in the meal deal section at tesco, they were awful and poorly made curling at the edges, however it didn’t spoil our stay and we would come again minus the room service
Bodde här 1 natt i oktober 2023
Svar från Gabriela, Front Desk 24 okt. 2023
Thank you for your feedback. It's great to hear that you enjoyed your stay with us, but we're sorry to learn that we didn't meet your expectations with the meal. We truly appreciate your feedback, and it will certainly help us improve for next time. We value your input and strive to provide the best possible experience for our guests. If you have any more details or specific suggestions, please feel free to share them with us. We hope to have the opportunity to serve you better in the future.

8/10 Bra

Laudinesse

Bodde här 2 nätter i september 2023
Svar från madoolika kondapalli 20 okt. 2023
Thank you for sharing your feedback regarding Hotel. We appreciate your kind words about our convenient location and friendly staff. we'll consider it as we continually strive to improve our services.

8/10 Bra

Byounggab

Bodde här 2 nätter i oktober 2023
Svar från Madoolika Kondapalli 13 okt. 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a pleasant experience during your stay.

8/10 Bra

Wael

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great except that housekeeping didn’t clean the room properly. There was dust on the chair legs and the carpet wasn’t vacuumed
Bodde här 8 nätter i september 2023
Svar från madoolika kondapalli 9 okt. 2023
Thank you for your feedback. We apologize for the lapse in our housekeeping service. Your comments are valuable, and we will ensure immediate improvements. We hope to welcome you back for an improved experience.

2/10 Väldigt dåligt

Mariam

Bodde här 1 natt i oktober 2023
Svar från madoolika kondapalli 9 okt. 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay with us at. We greatly appreciate your comments as they help us improve the quality of our services.

10/10 Fantastiskt

Gary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very friendly and helpful at check-in. Breakfast was good value and quality. In particular I noticed the staff at breakfast working very diligently to keep tables clean and the buffet stocked up. Good work all round!
Bodde här 1 natt i september 2023
Svar från Madoolika Kondapalli 8 okt. 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a pleasant experience during your stay. Our team is dedicated to providing excellent service, from check-in till check-out, and your kind words truly motivate us. We appreciate your recognition of our staff's hard work, and we look forward to welcoming you back in the future.

8/10 Bra

Corazon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2023
Svar från Daniel 22 sep. 2023
Dear Corazon:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Fantastiskt

Karl Otto

Reste med familjen
Rene og store rom. Nyoppusset bad. God frokost.
Bodde här 1 natt i september 2023
Svar från Daniel 22 sep. 2023
Dear Karl:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Daniel 22 sep. 2023
Dear Christopher:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Fantastiskt

Corazon

Bodde här 2 nätter i september 2023
Svar från Daniel 22 sep. 2023
Dear Corazon:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A wonderful stay
Friendly staff, excellent location - very central with easy access to public transportation. Thanks to previous feedback and reviews, we requested for a fridge which was provided.
Bodde här 6 nätter i september 2023
Svar från M 13 sep. 2023
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.Thank you.

10/10 Fantastiskt

Fiona

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
When we arrived our room wasn’t ready. We had booked a family room. So we were given adjoining rooms which was even better. This was at no extra cost. Really pleased with the service of staff very friendly, enjoyed our stay. Always like staying there when visiting family.
Bodde här 1 natt i augusti 2023
Svar från M 2 sep. 2023
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Thank you

4/10 Dåligt

Tasneem

Bodde här 1 natt i augusti 2023
Svar från m 2 sep. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okej

Lawrence

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från M 30 aug. 2023
Dear guest, Thank you for taking the time to share feedback on your stay. I'm glad to know that overall you enjoyed your stay. We hope to see you again in the future! Best regards, Front Office Team

2/10 Väldigt dåligt

J

Gillade inte: Renlighet och personal och service
Stayed for 3 nights, zero room service despite requesting clean towels etc on our second day. Very unhappy with this chain of hotels and intend to complain directly
Bodde här 3 nätter i juli 2023
Svar från Madhura 3 aug. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you. Front Office

10/10 Fantastiskt

Laudinesse

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från MK 30 juli 2023
Dear guest, Thank you for taking the time to share feedback on your stay. I'm glad to know that overall you enjoyed your stay. We hope to see you again in the future! Best regards, Front Office Team

6/10 Okej

Wai Ming

Bodde här 1 natt i juli 2023
Svar från Mikaela 5 aug. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team