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Recensioner av Hampton Suites Serviced Apartments

4 out of 5
Hampton Suites Serviced Apartments
Portsmouth Road, Thames Ditton, Thames Ditton, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 61 av 119 recensioner" "
8 - Bra i betyg. 33 av 119 recensioner" "
6 - Okej i betyg. 11 av 119 recensioner" "
4 - Dåligt i betyg. 7 av 119 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 119 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

7,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Glynis

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The accommodation was adequate for our needs, but there is a question mark about the security at the property, especially at night.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

afshan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Easy to check in. Amazing apartment with good amenities. Nicely vented and fans provided as promised
Bodde här 2 nätter i mars 2024

6/10 Okej

Richard

Reste med sin partner
Gillade: Renlighet
Room wasn't ready on arrival, so we had to wait for it -- we were offered late check-out as compensation, but that wasn't any use to us. Overall the decor was a bit tired too -- I'm not sure the "upscale" description is quite justified. That said, everything was clean, the beds were comfy and the staff were helpful.
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

simon

Bodde här 1 natt i mars 2024

8/10 Bra

Michael

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
You have to collect keys from a separate building down the road, which wasnt made clear when booking- unfortunately leaving us to walk down the road with suitcases in the pouring rain after being dropped off by our taxi. The property itself is great though- nice and clean, spacious and in good condition. Our iron was on its last legs, with buttons missing, but on the whole, very good stay.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Peter

Gillade: Renlighet och boendets skick och faciliteter
Good value
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Katie

Gillade: Renlighet och rummets bekvämlighet
Bodde här 5 nätter i januari 2024

8/10 Bra

Marissa

Gillade: Renlighet
Bodde här 1 natt i januari 2024

8/10 Bra

Norma

Gillade: Renlighet och boendets skick och faciliteter
My main issue is that there is no sign on the building stating that check-in can only be done at the local Crowne Plaza.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

8/10 Bra

Mark

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Paul

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property was clean and a nice size. Ample room for a family of 5
Bodde här 3 nätter i november 2023

4/10 Dåligt

Ariana

Gillade: Boendets skick och faciliteter
Gillade inte: Bekvämligheter
Once arrived at the property the tv wasn’t working which was a let down. I tried to call main desk but no answer. Bed was also dirty.

8/10 Bra

Daniel

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Helen

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Rummets bekvämlighet
Don’t
No air conditioning which they don’t tell you about until you’ve paid; was assigned a basement unit with large window wells only one of which could be access for ventilation. Was clean enough and staff did what they could with what was there. Basically student housing being used as a hotel type room. Four out of 10.
Bodde här 1 natt i september 2023

8/10 Bra

Esther

Gillade: Renlighet och rummets bekvämlighet
Very comfortable
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Elaine

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

TRACY

Gillade: Renlighet och rummets bekvämlighet
A really lovely apartment, nicely fitted out, bigger than we expected and clean with everything you needed.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Trent

Bodde här 1 natt i juni 2023

6/10 Okej

Deirdre

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Property is on a main route and just on a corner with a stop light
Bodde här 1 natt i juni 2023

8/10 Bra

Francisco

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice apartments.
Bodde här 1 natt i juni 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Good accomdation, intimidating checkin process
Great apartment.. perfect for our stay.. beware the checkin/checkout process though.. you are immediately surrounded by security on arrival into the nearby crowne plaza and frogmarched to reception.. very intimidating indeed. Otherwise the accommodation is perfect for a family stay
Bodde här 2 nätter i april 2023

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Hampton Suite Stay
Property was good. Very clean. But a very sterile environment. Super location for Hampton Court. But noisy from road traffic. Could do with very standing lights( may help to soften atmosphere)
Bodde här 1 natt i december 2022
Svar från Abdel 12 dec. 2022
Thank you very much for taking the time to leave us such a nice message, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton Suites again soon .We truly look forward to the pleasure of welcoming you back again soon. Ki9nd Regards

10/10 Fantastiskt

Chlk Ying Rose

Bodde här 20 nätter i oktober 2022
Svar från Abdel 21 nov. 2022
Thank you very much for taking the time to leave us a very highly score, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton Suite again soon .We truly look forward to the pleasure of welcoming you back again soon.Kind RegardsAbdel Hayouni

4/10 Dåligt

Sheila

6/10 Okej

Lesley

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Although the property is modern and very clean, it did not have a safe or air conditioning in the init and the check in was not convenient as it took place at a different location.
Bodde här 2 nätter i augusti 2022
Svar från Abdel 31 aug. 2022
Dear Lesley, Thank you very much for your review of our Apartments. I’m sorry to hear that you encountered a few issues during your stay. So we value your feedback and we are working on it to make our guest stay enjoyable. Thank you once again for your valuable feedback and we hope you will visit us again in the future.

4/10 Dåligt

Karen

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Didn’t get off to a great start as property wasn’t ready. It was gloomy poorly equipped and the bed settee didn’t fit properly so I kept sliding off the seat. The grouting In the shower cubical needed cleaning at the bottom. When I went to the Crown Plarzer to book a taxi. I was asked to wait half an hour as the receptionist was on a break. Eventually one of the 3 security guards got me a number to ring. Not a great experience all round and won’t be staying again went to the
Bodde här 2 nätter i juli 2022
Svar från Abdel 31 aug. 2022
Dear karen, Thank you for taking the time to write this review, I am so disappointed to hear that your stay with us did not meet your expectations, especially the cleaning standard. I hope you give us the opportunity to rectify this if you do choose to stay with us again.I would like to get a bit more background to this review, if you're happy to discuss, I'm sure we can work towards something during your next stay to rectify this stay.Kind regardsAbdel Hayouni

2/10 Väldigt dåligt

Sewara

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 4 nätter i juni 2022

10/10 Fantastiskt

Fatemeh

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
My family really enjoyed their stay here. It was very clean and in fact, the building looked like it was newly built. The location was lovely; it was a walking distance from the Thames and the riverside restaurants. The staff were helpful and kind. Would recommend and definitely will come back.
Bodde här 2 nätter i juni 2022
Svar från Abdel 31 aug. 2022
Dear Fatemeh, Thank you very much for your review of our Apartment. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Abdel Hayouni

2/10 Väldigt dåligt

John

Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Benjamin

Gillade: Boendets skick och faciliteter
The suite, older ones, not the new ones was great for an apartment stay. Some early trouble with the linen that was not able to be resolved to my satisfaction. Other than that, great experience and would absolutely do it again.
Bodde här 7 nätter i juni 2022
Svar från Abdel 31 aug. 2022
Dear Benjamin, I am very pleased to learn that your experience with us is a ‘great experience’. Your kind words continue to motivate us to strive for excellence every day. I’m sorry to hear that you encountered some issues with linen. We are working on it to make our guest stay enjoyable. On behalf of the entire team, we are truly grateful for your continued support of Hampton Suite,Kind RegardsAbdel

10/10 Fantastiskt

Lavinia

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Lovely apartment. The staff where amazing I left my watch, wedding and engagement ring behind and two other rings and they were handed in. I’m so grateful. Would definitely recommend.
Bodde här 1 natt i juni 2022
Svar från Abdel 31 aug. 2022
Dear Lavinia, Thank you very much for taking the time to leave us such a nice message, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton suite again soon .We truly look forward to the pleasure of welcoming you back again soon.Kind RegardsAbdel Hayouni

10/10 Fantastiskt

Michaela

Bodde här 1 natt i maj 2022
Svar från Abdel 31 aug. 2022
Dear Michael, Thank you very much for your 5 star rating our serviced apartments. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Abdel Hayouni

8/10 Bra

Julian

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Hampton suites
Parking could be closer as I got soaked walking to the flat one evening, flat great had everything I needed for week long stay
Bodde här 4 nätter i april 2022
Svar från Hadi 9 apr. 2022
Dear Julian, Thank you for your feedback and for staying with us. We will have our own car park soon at the back of the building in May. I look forward to welcoming you back to Hampton Suites.

8/10 Bra

Rahima

Gillade: Renlighet och rummets bekvämlighet
Little Gem
The apartment was nice decorated, the room was lovely. They need to have some parking that is dedicated to the apartments and not the parking that is located at the hotel. Pillows were not the best - one pillow was too low and two pillows were too high. The bed was too soft that it’s given me a bad back. There should be fresh linen delivered everyday- especially when your staying for more than two days! However I would consider staying again but with my own mattress topper and my own pillows. However this little gem is a really good find
Bodde här 1 natt i mars 2022
Svar från Hadi 14 mars 2022
Dear Rahima, Thank you for staying with us and for the feedback. Regrettably we only provide weekly housekeeping. Construction works should be finishing in April where our car park will be restored so we can better serve our guests. I look forward to welcoming you back to Hampton Suites.

8/10 Bra

Bronwen

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i februari 2022
Svar från Hadi 1 mars 2022
Dear Bronwen, Thank you for staying with Hampton Suites and for the encouraging review as we continue to do our best for our valued guests.

10/10 Fantastiskt

Penelope

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Excellent and very good value
The Checkin Clerk was charming and helpful The check in process was straightforward and speedy The apartments were lovely and well stocked with tea/coffee etc Showers were very good
Bodde här 1 natt i februari 2022
Svar från Hadi 9 feb. 2022
Dear Penelope, Thank you very much. We look forward to welcoming you again. Kind Regards Hadi

10/10 Fantastiskt

Penelope

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Excellent
The check in was swift and the desk clerk was charming and helpful When I called earlier Hadi was extremely kind and helpful Everything is very clean and comfortable although the pillows could be a little softer Would happily stay here again
Bodde här 1 natt i februari 2022
Svar från Hadi 9 feb. 2022
Dear Penelope, Thank you for this wonderful review. We strive daily to better serve our guests. I look forward to welcoming you back to Hampton Suites. Kind Regards Hadi

10/10 Fantastiskt

Georgina

Gillade: Rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Hadi 20 sep. 2021
Dear Georgina, Thank you for staying with us. I'm thrilled that you had an excellent experience with us. I look forward to welcoming you again.

10/10 Fantastiskt

Sharleen

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 5 nätter i juni 2021
Svar från Hadi 2 juli 2021
Thank you for staying with us. I am very pleased that you enjoyed your stay and look forward to welcoming you back again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The apartment was very modern, new, clean and perfect for a short stay. It has a well equipped kitchenette too, which was perfect for us because we enjoyed cooking. Would highly recommend and would stay again!
Bodde här 1 natt i februari 2021
Svar från Grazia 10 feb. 2021
Dear Guest thank you for your great feedback We look forward to welcoming you back in the near future

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet och bekvämligheter
Excellent rooms so much space and great condition! Very clean and a great place to stay for a few nights
Bodde här 1 natt i september 2020
Svar från Milla 30 sep. 2020
Dear Guest, Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Milla Manager Hampton Suites Apartments

2/10 Väldigt dåligt

David, New York NY

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
They advertise this as a luxury apartment, no! The rooms were decent but not clean, especially in these times you expect clean showers, a clean kitchen - no! Also what wasn’t advertised was the noisy building site next door - noisy at 8.31am Yes!
Bodde här 4 nätter i augusti 2020
Svar från Milla 8 sep. 2020
Dear Mr.David, Thank you for choosing Hampton Suites Apartments and for taking the time to provide feedback about your experience with us. I would like to start by apologising to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope we can welcome you back again so we can show you the service we like to offer to our guests which was clearly lacking on this case. Again, thank you for sharing your comments, if you need any assistance in the future, please email us directly contact@hampton-suites.london or by phone 02031989893. Best regards, Milla

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i maj 2020
Svar från Grazia 30 nov. 2020
Thank you for your great ratings We look forward to welcoming you in the near future Best regards

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Stayed for 1 night. Property was very modern, of a decent size and clean. The check-in procedure was unclear, however- no details were given aside from a short note about collecting keys from an alternative location outside of office hours. It would have been useful to know these hours were, rather than relying on me to ask what they were. Unfortunately the shower drain was blocked, with water overflowing the shallow tray and covering the bathroom floor. This happened while I was waiting for the shower to warm up(!) so I was unable to shower during my stay, due to flooding of the bathroom (and likely the rest of the apartment). Only half a roll of toilet paper was provided - there were no spare rolls in the bathroom, no tissues, and no kitchen roll (though shampoo etc was provided). Finally, security via the front door was little worrying- a front door key is provided along with the room key. If too many key turns are made in the front door, it remains fully unlocked and the property is thus accessible to anybody. I had to twist the key back round to ensure the door closed on its latch- I'm not sure all guests would notice this. Overall, a smart property that I would ordinarily have no trouble recommending, but the issues with check-in, the shower, toiletries & front door really let this place down.
Bodde här 1 natt i februari 2020
Svar från Carolina R. 27 feb. 2020
Dear guest. We would like to start by apologizing to you for the inconveniences you faced during your stay. I have discussed your feedback with our Hampton Suites Manager at length and corrective actions have been taken to ensure this will not happen again. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and we will make the necessary changes so we can provide a better experience in the future. We hope we can welcome you back again and give us another opportunity, so we can show you the service we like to offer to our guests which were clearly lacking in this case. Best regards, Carolina R. Reception Hampton Suites Apartments.

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service och bekvämligheter
Bodde här 6 nätter i december 2019
Svar från Carolina R. 27 feb. 2020
Dear guest Thank you for choosing Hampton Suites Apartments and for taking the time to provide feedback about your experience with us. We would like to start to thank you for your review of our apartments and our staff, we hope you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Best regards, Carolina R. Reception Hampton Suites Apartaments.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This was a lovely nice apartment very modern and clean in a nice area
Bodde här 3 nätter i november 2019
Svar från Ludmila Tarus 9 dec. 2019
Dear Guest Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Manager Hampton Suites Apartments

8/10 Bra

Kathryn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quite tricky to spot in the dark but was lovely once we were in. Would have been nice to have some milk so we could make a cuppa 😊
Bodde här 1 natt i november 2019
Svar från Ludmila Tarus 30 nov. 2019
Dear Kathryn, Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Ludmila Manager Hampton Suites Apartments

8/10 Bra

Edward

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
apartments are good, the name is misleading as they are not part of the Hampton brand. Check in is a bit odd with man walking about and then getting a card machine of of a cupboard, but rooms are good.
Bodde här 1 natt i november 2019
Svar från Ludmila Tarus 30 nov. 2019
Dear Edward, Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Ludmila Manager Hampton Suites Apartments