Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely value guest input, and we're sorry to hear about the issues you encountered during your visit. We apologize for any confusion surrounding the check-in process and the mixed messages you received. We will work to ensure that our instructions are clear and consistent for future guests. Regarding the cleanliness and maintenance concerns you raised, we take these matters seriously. We have passed your comments to our housekeeping and maintenance teams for immediate attention to address and rectify these issues. We are deeply troubled by your comments about the welcome table, and we would like to clarify that such materials are not part of our standard welcome setup. This is concerning, and we are currently investigating how this may have occurred. Discrimination and hateful rhetoric have no place in our properties or our company values. We appreciate your feedback as it helps us identify areas where we need to improve, and we hope you will give us another opportunity to provide you with a more satisfactory experience in the future. If you have any additional comments or concerns, please feel free to reach out to us directly. We value your input and will take every step to address these issues promptly. Kind regards, ALTIDO Team

Greetings Louise, Thank you for taking the time to review us on VRBO! We are very happy that you liked our property and you have shared more about your recent stay with us. We, at ALTIDO always strive to provide high-class properties and high-quality service to our valuable guests at reasonable prices. Thank you for being our guest and welcome back to any of our numerous gorgeous properties across Europe! Best regards, ALTIDO Team