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Recensioner av Hilton London Syon Park

4 out of 5
Hilton London Syon Park
London Syon Park, Brentford, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 549 av 897 recensioner" "
8 - Bra i betyg. 232 av 897 recensioner" "
6 - Okej i betyg. 53 av 897 recensioner" "
4 - Dåligt i betyg. 35 av 897 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 897 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a great day at Syon Hilton on a Sunday when the weather was very stormy and rainy. How nice to use the spa with indoor pool and sauna as well as the gym. Relaxing day and great breakfast.
Bodde här 1 natt i februari 2020
Svar från Greg C 12 feb. 2020
Dear guest, Thank you for your generous rating and lovely feedback. Kind Regards Greg Crawford General Manager

8/10 Bra

veronica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Greg C 6 aug. 2019
Dear Veronica, Thank you for your rating. Kind Regards Greg Crawford General Manager

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Efter kl 2100 stängs grinden för att kunna komma till hotellet från bussen efter kl21 får man gå runt hela parken promenad utan lampor på 45 min dåligt bara gjort för bil
Bodde här 3 nätter i maj 2019
Svar från Greg C 7 juni 2019
Dear guest, Thank you for your feedback. I am very sorry to hear you were not informed about gate closing times and not explained different route to come back to hotel after closing time. Please rest assured our Front Desk team will action it immediately. Kind Regards Greg Crawford General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2019
Svar från Greg C 27 feb. 2019
Dear guest, Thank you for your kind rating. Kind Regards Greg Crawford General Manager

8/10 Bra

Jonas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotell i skön omgivning
Ett fint hotell i en skön miljö, hotellet liggr nära en fin park

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk service
Jättefint hotell.

8/10 Bra

Victor

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Långt bort och svårt att hitta dit.
Fanns ingen beskrivning på hur man tar sig dig och ingen direkt service om att få hjälp från flygplatsen.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

James, OTTERY ST MARY

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dated - a far cry from the days of when this was a Waldorf brand hotel.. ordinary food, dated and worn out.. unreal that there is a charge to use the pool. Staff were nice.
Bodde här 1 natt i mars 2024
Svar från Greg Crawford, General Manager 29 apr. 2024
Dear James,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park. I am delighted to hear our staff made a memorable impression on you.However, I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences causedRegarding your experience with the cost of the Spa, I am very sorry to hear it made you feel annoyed, and I would also like to apologise for that inconvenience caused.The access policy is stated on the welcome message and in the letter that you receive before and on your arrival and the information can be found out in advance from our official website and in Expedia property description.I hope we will be able to welcome you back in the near future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Navotha

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extremely satisfied by the service provided by staff for my cousins wedding reception. Great hotel, highly recommend.
Bodde här 1 natt i mars 2024
Svar från Greg Crawford, General Manager 11 apr. 2024
Dear Navotha,Thank you for your kind words and it's wonderful to hear that your cousin's wedding was a joyous occasion. Weddings are such significant events, marking the start of a new chapter in life. I hope we are able to welcome you back in the near future.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Aran

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Lovely room with a beautiful view
Bodde här 1 natt i mars 2024
Svar från Greg Crawford, General Manager 2 apr. 2024
Dear Aran,We are thrilled to hear such good feedback, and we’re proud to be one of the friendliest hotels in the area. Your comfort is our priority, and we strive to provide a truly unique experience. We look forward to serving you again and hope your next stay is just around the corner. Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Myles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly and helpful. Especially the Night Manager, who went "above snd beyond" to help me with a problem with extensive bird mess on our car (not picked up at the hotel). So at 11 pm he willingly brought cleaning materials and helped get rid of the worst, before paintwork was damaged. Exceptional level of service. Reception clerks very friendly and helpful.
Bodde här 1 natt i mars 2024
Svar från Greg Crawford, General Manager 19 mars 2024
Dear Myles,Thank you for your feedback and it is good to hear our staff managed to help you to clean your car and I will share this with him. And it is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Malcolm

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Hotel and Staff were Fantastic.
Bodde här 1 natt i mars 2024
Svar från Greg Crawford, General Manager 11 mars 2024
Dear Malcolm,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Greg Crawford, General Manager 4 mars 2024
Dear Daniel,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Etta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was lovely
Bodde här 2 nätter i januari 2024
Svar från Greg Crawford, General Manager 20 feb. 2024
Dear Etta,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

8/10 Bra

Rachel

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
On arrival the staff were very welcoming and friendly the check in was easy and without fuss. The room was lovely and spacious and beds really comfortable. I asked for different pillow due to being allergic to the feathered ones and they were brought to our room instantly. We only had breakfast at the hotel which was lovely and plenty of choice again the staff were very friendly, polite and helpful. The let downs for us were there were a few minor dusty areas in the bedroom, the sink and surrounding tiles weren’t wiped down and the car park had a lot of litter, empty gas canisters and empty medicine bottles. These were picked up but were there for two days and when you have impressionable children with you asking why they where there it’s not a good look when your paying over £800 for three nights. Also there were groups of teens in cars playing music in the car park and again not what I would expect for the price we paid. Also a big let down for us is the use of the swimming pool. This is one of the reasons why we booked this hotel but it wasn’t made clear until after we the free cancellation date that the children or under 18’s were unable to use the pool. It previously stated that no under 18’s were allowed in the spa but it wasn’t clear that the pool was part of the spa. Over all we would stay again but maybe not with the children
Bodde här 3 nätter i februari 2024
Svar från Greg Crawford, General Manager 20 feb. 2024
Dear Rachel,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. Rest assured all your comments about cleanliness of the rooms which will be discussed in todays management meeting.Alas, the car park is a public one and we have no control over maintaining it.Regarding your experience with the cost of the Spa, I am very sorry to hear it made you feel annoyed, and I would like to apologise for the inconvenience caused.The access policy is stated on the welcome message and in the letter that you receive on your arrival and the information can be found out in advance from our official website under Amenities and the access to the Kallima Spa is chargeable to ensure a relaxing Spa experience for all the guests. The adults only policy along with the pre booking system are also there to guarantee not too many people are using the facilities at the same time so that they all are available for the guest to utilise in relaxed manner for the duration of their booking to have true Spa experience. This information is also found on the various booking sites in the hotel information. And of course, there is always the option to book your stay here as a Spa Package which will then include the access for the Spa and that information is also available on our official website under Offers. I hope we will be able to welcome you back in the near future.Kind Regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Hayrettin Hakan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a fantastic experience! We stayed there overnight for a wedding. Staff was brilliant, they went above and beyond to make sure our stay was problem free. The process was incredibly smooth before during and after check-in. We would definitely go back as a family for our weekend trips away. Thank you to all staff at reception of Hilton Syon Park! You are stars!!
Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 5 feb. 2024
Dear Hayrettin,Thank you for taking the time to write your review. I am very happy to hear our staff have made a memorable impression on you by providing an excellent customer service and it will be my pleasure sharing your comments with them.We will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Karlyn

Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 30 jan. 2024
Dear Karlyn,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Mahen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Greg Crawford, General Manager 26 jan. 2024
Dear Mahen,It is good to hear you enjoyed your stay with us and we look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Jemma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gorgeous birthday stay. Big thank you to receptionist Willifa - she was wonderful & so accommodating. She made us feel extremely welcome.
Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 22 jan. 2024
Dear Jemma,Thank you for taking the time to write your review. I am very happy to hear Williefa has made a memorable impression on you by providing an excellent customer service and it will be my pleasure sharing your comments with her.We look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Annmarie

Fabulous staff and location hotel cannot fault anything had an amazing stay thank you
Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 12 jan. 2024
Dear Annmarie,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Ifrah

Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 12 jan. 2024
Dear Ifrah,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 11 jan. 2024
Dear Ann,Thank you for your 10 out of 10 review and we are delighted you enjoyed your stay with us. We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Mauricio, Houston

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Greg Crawford, General Manager 9 jan. 2024
Dear Mauricio,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

L

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Large Comfortable Rooms
Beautiful and very spacious family room, kids loved having their own area.
Bodde här 1 natt i januari 2024
Svar från Greg Crawford, General Manager 9 jan. 2024
Dear L,Thank you for taking the time to share your kind feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Mauricio, Houston

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Greg Crawford, General Manager 3 jan. 2024
Dear Mauricio,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

6/10 Okej

Sachin

Bodde här 1 natt i december 2023
Svar från Greg Crawford, General Manager 16 jan. 2024
Dear Sachin,Thank you for taking the time to leave your review and we hope you enjoyed your stay with us.We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

8/10 Bra

Sajida

Bodde här 1 natt i december 2023
Svar från Greg Crawford, Genral Manager 27 dec. 2023
Dear Sajida,Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

John

Bodde här 1 natt i december 2023
Svar från Greg Crawford, Genral Manager 27 dec. 2023
Dear John,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind regards, Greg CrawfordGeneral Manager

4/10 Dåligt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was lovely and I had a fantastic room. The staff were very helpful. However, the bed was like a brick. It's the hardest bed I've slept on. I did not sleep very much and now have a bad back and shoulder aches. The staff said they have just had new mattresses this last week. If you love a solid bed then you will love it, I like a softer bed and these mattrsses had almost no give. Ultimately, the hotel is about the bed, so I can't recommend it from my experience.
Bodde här 1 natt i december 2023
Svar från Greg Crawford, Genaral Manager 20 dec. 2023
Dear Andrew,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park and we are delighted to hear the staff made a memorable impression on you by providing good service.Regarding your experience with the uncomfortable mattress, please accept my sincerest apologies. We will take your comments onboard to ensure all our customers have seamless and relaxing experience whilst staying with us.I hope we will be able to welcome you back in the near future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Nigel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family Birthday Celebration
Really enjoyable stay, staff were very friendly, approachable and helpful. Rooms were super nice, bed was very comfortable. My wife commented that it was the best sleep she had in a hotel bed for a long time.
Bodde här 1 natt i december 2023
Svar från Greg Crawford, General Manager 11 dec. 2023
Dear Nigel,Thank you for your kind review and we are delighted that you and your wife had a lovely stay with us. We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Ian

Bodde här 1 natt i december 2023
Svar från Greg Crawford, General Manager 11 dec. 2023
Dear Ian,It is great to hear you had a good stay with us and we look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

6/10 Okej

Kentish

Gillade: Personal och service
Bodde här 2 nätter i december 2023
Svar från Greg Crawford, General Manager 11 dec. 2023
Dear Kentish,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused.I hope we will be able to welcome you back in the near future and make it right for you.Kind Regards, Greg CrawfordGeneral Manager

6/10 Okej

Donna

Reste med sin partner
Gillade: Personal och service
Cold everywhere. Room cold despite having heating on max and restaurant cold.
Bodde här 2 nätter i december 2023
Svar från Greg Crawford, General Manager 5 dec. 2023
Dear Donna,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. Rest assured all your comments about the temperature in the room and in the restaurant have been taken on board to ensure continuous improvement in our guest services and this will be discussed in our management meeting.I hope we will be able to welcome you back in the near future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Lisa

Bodde här 2 nätter i november 2023
Svar från Greg Crawford, General Manager 24 nov. 2023
Dear Lisa,Thank you for leaving us 10 out 10 rating and we are happy to hear you had a lovely stay with us. We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

8/10 Bra

Sophie

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manager 23 nov. 2023
Dear Sophie,Thank you for your review and we are happy to hear you had a good stay with us. We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

2/10 Väldigt dåligt

Paul

Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manager 21 nov. 2023
Dear Paul,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park. I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. I hope we will have an opportunity to welcome you back once again. Please do let us know when you are planning your next visit so that we can make it right for you.Kind Regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

james

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel, setting and suite were all beautiful
Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manager 21 nov. 2023
Dear James,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Debbie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay
Amazing stay, staff are very friendly and helpful, shower was 10/10. Breakfast was very good. Apart from the orange juice was very weak. Bed was comfy. We will definitely visit again.
Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manager 20 nov. 2023
Dear Debbie,Thank you for taking the time to write your lovely review and we are delighted to hear you had good stay with us. We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager

8/10 Bra

niazur

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent stay, very peaceful location. Highly recommend!
Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manager 20 nov. 2023
Dear Niazur,It is good to hear you had a great stay with us and we look forward to welcoming you back in the near future.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

Jason Kevin

Bodde här 2 nätter i juni 2023
Svar från Greg Crawford, General Manager 10 nov. 2023
Dear Jason,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

8/10 Bra

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely stay as usual
Bodde här 1 natt i november 2023
Svar från Greg Crawford, General Manger 6 nov. 2023
Dear Angela,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager

2/10 Väldigt dåligt

Mehmet

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
What a shame for hilton
Bodde här 1 natt i oktober 2023
Svar från Greg Crawford, General Manager 23 okt. 2023
Dear Mehmet,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. I hope we will have an opportunity to welcome you back once again and make it right for you. Please let us know when you are planning your next visit so that we can ensure a better guest experience for you.Kind regards,Greg CrawfordGeneral Manager

10/10 Fantastiskt

thomas

Bodde här 1 natt i oktober 2023
Svar från Greg Crawford, General Manager 16 okt. 2023
Dear Thomas,Thank you for taking the time to share your kind feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Hiromi

Bodde här 1 natt i oktober 2023
Svar från Greg Crawford, General Manager 9 okt. 2023
Dear Hiromi,Thank you for taking the time to share your kind feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Hamid

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Greg Crawford, General Manager 9 okt. 2023
Dear Hamid,Thank you for the great rating and we are happy to hear you had a good stay with us. We look forward to welcoming you back in the future.Kind regards,Greg Crawford General Manager

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Situated in Syon park you feel you are away from the built up areas Sadly the hotel is under the flight path for Heathrow although the noise is muffled you still hear each plane
Bodde här 1 natt i september 2023
Svar från Greg Crawford, General Manager 25 sep. 2023
Dear Richard,Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

10/10 Fantastiskt

Life and Music

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing place
I loved the trip. The only thing I would want to change is that the water is free completely.
Bodde här 1 natt i september 2023
Svar från Greg Crawford, General Manager 13 sep. 2023
Dear Life and Music,Thank you for taking the time to share your lovely feedback. We are delighted to hear you enjoyed the stay with us and we will be looking forward to welcoming you back in the nearest future.Kind Regards, Greg CrawfordGeneral Manager

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
As hotel was very happy and break fast staff are very good But the front people are miles away of customers service i m not sure if they do training but they should First thing I walked in not even hello or whatever just straight away do you have a booking! And many things not happy at all with them the both shift of my stay they need a training And can someone tell them this is work place not home leaving customers waiting tell the both ladies finish their story…. I do normally spend 60 to 90k on hotel per year i will say this is the first time where i felt really bad and been judged by the cover maybe because i was tired and not wearing very well
Bodde här 1 natt i september 2023
Svar från Greg Crawford, General Manager 11 sep. 2023
Dear Kamil,Thank you for taking the time to write your review. I am very happy to hear the Breakfast Team has made a memorable impression on you by providing an excellent customer service and it will be my pleasure sharing your comments with them.Regarding your experience in our front of the house, I am very sorry to hear it fell below your expectations, and I would like to extend my sincerest apologies for all inconveniences caused. I assure you these are not our usual standards, and your feedback will be discussed immediately with Front of House manager to ensure we prevent this behaviour from happening again.I hope we will be able to welcome you back in the near future.Kind Regards,Greg CrawfordGeneral Manager