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Recensioner av Holiday Inn London - Sutton, an IHG Hotel

4 out of 5
Holiday Inn London - Sutton, an IHG Hotel
Gibson Road, Sutton, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 260 av 693 recensioner" "
8 - Bra i betyg. 282 av 693 recensioner" "
6 - Okej i betyg. 87 av 693 recensioner" "
4 - Dåligt i betyg. 40 av 693 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 693 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Naim

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fantastiskt

Patrik

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Rymliga rum
Bodde här 3 nätter i juli 2023
Svar från Denise 15 juli 2023
Dear Patrik,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fantastiskt

Samson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Holiday Inn Sutton
Rummet var för liten för fyra personer men allt annat var bra t.ex personalen, närheten till allt.
Bodde här 10 nätter i juli 2019
Svar från Denise, Front Office Manager 11 aug. 2019
Thank you for taking the time to review your stay with us.

10/10 Fantastiskt

Lena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i april 2019
Svar från Denise, Front Office Manager 26 apr. 2019
Thank you for taking the time to rate your stay with us.

10/10 Fantastiskt

Ulf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Holliday Inn med Sutton
+ frukost, gym/pool, wifi, sängar, städning, läget nära till shopping o tåg. - dricksvatten o dricka-kyl ingår inte i rummet, samt litet middagsutbud i Sutton.
Bodde här 2 nätter i december 2018
Svar från Denise, Front Office Manager 30 dec. 2018
Thank you for taking the time to review your stay with us. I hope we have the opportunity to welcome you back to the hotel in the future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2017
Svar från Denise 28 nov. 2017
Thank you for taking the time to review your stay with us. Yours sincerely Denise, Front Office Manager

8/10 Bra

Gjest Trond

Gillade: Renlighet och personal och service
Charmigt hotell i förort till London
Charmigt hotell nära till shopping lite utanför London stadskärna. Trevlig och omtänksam per. Bra service. Rummen kunde kanske rustas upp lite. Prisvärt.
Svar från General Manager 4 okt. 2016
Thank you for taking the time to review your recent stay with us. I hope we will have the opportunity to welcome you back should you visit the UK in the future. Yours sincerely Denise, Front Office Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fräscht och bra frukost
Fint hotell med fräscha toaletter och sköna sängar. Bra frukost!

10/10 Fantastiskt

Inglis, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra personal.
Finns inte något att anmärka på.

8/10 Bra

tony, västerås

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
decent hotel, just outside sutton centre
decent hotel, just outside sutton centre. 2 minutes walk to shopping centre & train station. hotel is good. sutton is a little grotty. if you have to stay in sutton there are fewer places better. if you're looking for a london hotel, keep looking!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
En bit från London C.
Vi är helnöjda då vi träffat våra vänner över Jul som bor i närheten. De blir lite långt till London C , men med tåg och T-bana går det alldeles utmärkt. Vi kommer tillbaka när vi besöker våra vänner igen...

10/10 Fantastiskt

annkristine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful and we were able to check in early, friendly staff, good breakfast, will stay again
Bodde här 1 natt i april 2024
Svar från Nicole 29 apr. 2024
Dear Annkristine,Thank you for leaving us a great review, we are thrilled to see you had a great stay with us, we take all reviews on board! We hope to welcome you back very soon.

8/10 Bra

Anthony

Bodde här 1 natt i april 2024
Svar från Nicole 29 apr. 2024
Dear Anthony,Thank you for filling out a review for the Holiday Inn Sutton. We will be sure to share your great score with the team! We hope to welcome you back very soon.

8/10 Bra

Sion

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely lobby and breakfast area.
Bodde här 1 natt i mars 2024
Svar från Nicole 4 apr. 2024
Dear Sion,Thank you so much for taking the time to complete a review of our hotel, its great to see you enjoyed your stay with us and we hope to welcome you back to Sutton very soon!

8/10 Bra

Hema

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Nicole 4 apr. 2024
Dear Hema,Thank you for filling out a review, we will be sure to share your great score with our team! We hope to see you again very soon.

10/10 Fantastiskt

Can

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great hotel and facilities but spa facilities was not working which was frustrating as it was the main reason I booked this hotel for
Bodde här 1 natt i mars 2024
Svar från Nicole 25 mars 2024
Dear Can,Thank you for leaving a review for the Holiday Inn Sutton, we are very sorry that on the given date you came the spa facilities were out of order, we hope to welcome you back in the near future so you are able to experience the hotel to its full potential,Thank you,

10/10 Fantastiskt

Alexandru

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
At checkin my family and I were greeted by a polite wonderful gentleman who gave the kids some arts and crafts presents which kids really liked. He answered all questions we had and was very helpful especially in organising the cot bed for my 3y.o. daughter which was free of charge. The room was reasonably clean, we had clean towels, soap,shower gel, shampoo, toilet paper available. Bed sheets clean straight and white (no stains and smelled fresh), we had tea and coffee available in room but we didn’t use it, we had iron,iron board, hair dryer available which we didn’t hope we would. There was some road noise audible at night when sleeping and the room was kinda cold during night as I couldn’t get the aircon to work and warmup the room. Swimming pool was available until 21:00 (last entry 20:30) and the shopping street restaurants were within walk distance as well as the rail station. Breakfast buffet was free for kids and for 2 adults they charged £20, so very good value for money, food fresh, tasty and plenty to choose from, plenty of refreshments and fruits to choose from as well. Both kitchen and hotel were kind,respectful and helpful. Parking was £12 for 24 hours and you can prolong it via your phone using the parking code for as long as you need. All in all was a wonderful experience. We almost felt at home there.
Bodde här 1 natt i mars 2024
Svar från Nicole 20 mars 2024
Dear Alexandru,Thank you for leaving a review for the Holiday Inn Sutton, we are very glad you enjoyed your stay with us and we hope to welcome you back very soon,Thank you

6/10 Okej

Hayley

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 Bra

Aderemi

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okej

David

Affärsresenär
Gillade inte: Boendets skick och faciliteter
OK but dated
The hotel is ok and clean but the decor a bit tired in places and the parking very expensive and not included in the stay price
Bodde här 2 nätter i januari 2024
Svar från Denise 18 feb. 2024
Thank you very much for taking the time to give us your feedback, it is most appreciated. We can see that we didn’t quite get it right for your visit this time but can assure you that your feedback will be shared with the relevant departments for action. Take care and hope to see you again in the near future!

8/10 Bra

sakura

Bodde här 9 nätter i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okej

Joao, Aurora

Bodde här 1 natt i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

2/10 Väldigt dåligt

Erick

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Holiday Inn London –Sutton IHG Hotel. We booked a couple nights at Holiday Inn London, through Expedia and OMG what a mistake. This place is a dump & worse than Motel 6 in America. Not even a homeless will enjoy staying at this place. It was a humiliating experience. The place is outdated and dirty and lacking required daily maintenance. The worst part was that the first day we got stuck in the shower without running water. We couldn’t even shower…. No kidding!!! We notified staff in three different occasions, and they did not assist at all. We waited for more than two hours to no avail, and they didn’t even have the courtesy to notify us of the issue. Moreover, as tourists, we lost money for bookings for that day in London. In the name of justice… the least they could do is refund the money that was paid for that horrible stay and offset the losses to compensate the troubles and losses as we lost the other travel and amenities bookings. Stay away from Holiday Inn London –Sutton IHG Hotel…or, do it at your own risk!
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Olayinka

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 Bra

Eleni

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fantastiskt

Sherlene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
HONORARY HOLIDAY INN HOTEL 🏨 of exception. Ravishing rooms. Superb staff members 👏 and exceptional employees 👏 Jovial Jacuzzi of thriving therapy & Glorious gym 🏋️‍♀️ facilities ! Restaurant with Brill breakfasts, legendary lunches and divine ✨️ meals of marvel ! A wealth of marvellous management & charming qualities in ALL aspects of this royal residence! Bountified Blessings 🙌 for EVERYONE ! Sherlene Adolphe
Bodde här 1 natt i januari 2024
Svar från Denise 18 feb. 2024
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 Bra

jason

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good but exspensive
Hotel was nice and convenient , clean room and facilities were good , however £4 for a diet coke and nearly £ 9 for a large glass of house red i found to be very exspensive,
Bodde här 2 nätter i januari 2024
Svar från Denise 18 feb. 2024
Thank you so much for choosing to leave us with a review of our hotel and for your comments regarding the different aspects of your visit. Your feedback such as your comments that refer to the beverage prices, which are on a par with other hotels in the area, will prove very useful in our work towards improving our guest experience.”

2/10 Väldigt dåligt

Razvan

Gillade inte: Personal och service och boendets skick och faciliteter
Svar från Denise 18 feb. 2024
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 Fantastiskt

Abdelmelek

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Très bon accueil le personnel est très aimable. Le service au top
Bodde här 3 nätter i december 2023
Svar från Denise 18 feb. 2024
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

10/10 Fantastiskt

Paulette

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend break
Bodde här 2 nätter i december 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value for money
Comfortable hotel room for a short stay. Good value for money with extras (complimentary pool/gym access).
Bodde här 2 nätter i december 2023

8/10 Bra

N

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Clean, breakfast had a good variety. Rooms were clean although the bathroom was slightly outdated. Overall would recommend
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Happy face
Weekend away
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Noel

Bodde här 1 natt i december 2023
Svar från Denise 18 feb. 2024
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 Fantastiskt

Bobby

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

8/10 Bra

Farzana

Bodde här 1 natt i december 2023

8/10 Bra

sonia

Reste med familjen
Gillade: Renlighet och personal och service
Precioso hotel con habitaciones para reformar
Las instalaciones, bar, lobby, pisicna y gimnasio estan muy bien. Las habitaciones son muy antoguas, necesitan una reforma completa...muy justita la habitación en comparacion con las instalaciones del hotel
Bodde här 3 nätter i december 2023

8/10 Bra

Ed

Bodde här 1 natt i december 2023

4/10 Dåligt

Udeme

Bodde här 1 natt i december 2023

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Martin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Samantha

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Nice stay overall
Overall we had a good stay. A little dated hotel / room. Beds were comfortable. Wish we had more movie options to watch. Dining area tables could have been a little cleaner. Parking charges need to be clearer on site as we had to pay £24 which shocked me.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

dorizon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Denise 14 nov. 2023
Dear Dorizon,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fantastiskt

Michel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Denise 14 nov. 2023
Dear Michel,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okej

Raymond

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Needs to pay attention to detail
Spacious room but lack of attention to detail. Had 2 identical pictures on the walls with one hidden half behind the television. Thered obviously been a change and the picture not re-sited. Tv control was a nightmare and the bath small with the shower head to close to the wall for a comfortable shower. In the bar they had run out of three of the draught beers and so only a lager and a guiness were available. Unforgivable for a hotel of this suppoosed stature. Car parking £12, over the top. Would not stay here by choice.
Bodde här 1 natt i november 2023
Svar från Denise 14 nov. 2023
Dear Raymond,We are so sorry to hear that we did not meet your expectations during your visit to the hotel, especially regarding the lack of draught beers available. This is normally something we deliver high standards on and again would like to say sorry for letting you down. Please rest assured the relevant Heads of Department have been informed of all your feedback actions will be completed as required to address these area s of concern.

10/10 Fantastiskt

Beverly

Bodde här 3 nätter i oktober 2023
Svar från Denise 14 nov. 2023
Dear Beverly,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

2/10 Väldigt dåligt

Lauren

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
So many extras made our stay affordable.
Excellent stay, very helpful and friendly staff who go above and beyond. Loads of extras thrown in which made our stay so much better, for example, no charge in car park, free snacks for the children and what made a MASSIVE difference to me, was that the children ate free in the restaurant.
Bodde här 1 natt i november 2023
Svar från Denise 14 nov. 2023
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

10/10 Fantastiskt

Fco Borja

Bodde här 1 natt i oktober 2023
Svar från Denise 14 nov. 2023
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!