9 Western Gateway, Royal Victoria Dock, London, England
Recensioner
8,4
Väldigt bra
Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 395 av 1002 recensioner" "
10 - Fantastiskt
395
8 - Bra i betyg. 410 av 1002 recensioner" "
8 - Bra
410
6 - Okej i betyg. 127 av 1002 recensioner" "
6 - Okej
127
4 - Dåligt i betyg. 44 av 1002 recensioner" "
4 - Dåligt
44
2 - Väldigt dåligt i betyg. 26 av 1002 recensioner" "
2 - Väldigt dåligt
26
8,4/10
Renlighet
8,4/10
Personal och service
7,6/10
Bekvämligheter
8,2/10
Boendets skick och faciliteter
7,8/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Anna
Reste med familjen
9 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
The Ibis ExCel was a pleasant surprise. Very friendly staff that made our stay feel extra special. I traveled with a socially anxious child and nothing was bad in her eyes. The breakfast was standard, maybe a little expensive but you had the option to book with or without breakfast which is really what we want from a hotel. Options. It was clean and felt modern and fresh. Very easy to get to and from the city centre with the Elisabeth line that stops at Custom House only a few minutes from the hotel. If you want a quiet neighbourhood this is a good choice. Nothing happening at night.
Anna
Bodde här 4 nätter i juli 2023
10/10 Fantastiskt
Nils
Affärsresenär
3 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel overall
I was greeted with a smile when I arrived and left, friendly staff, good quality rooms, I asked for a canal view and received it. Great breakfast and clean rooms
Nils
Bodde här 1 natt i juni 2023
6/10 Okej
Verifierad resenär
Affärsresenär
16 mars 2023
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i mars 2023
6/10 Okej
Martin
Reste med familjen
14 nov. 2022
Gillade: Renlighet
Martin
Bodde här 1 natt i november 2022
10/10 Fantastiskt
Ronny
15 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ronny
Bodde här 3 nätter i december 2019
Svar från Charlotte Ollivier 18 dec. 2019
Dear Ronny,
Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay with us and everything was perfect. Don’t hesitate to let us know which services you love.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
6/10 Okej
Verifierad resenär
Affärsresenär
8 nov. 2019
Verifierad resenär
Bodde här 2 nätter i november 2019
Svar från Maria 17 nov. 2019
Dear guest, Thank you for your feedback, it means gold for us! We are sad to hear your stay was not as good as we always strive to achieve. Please do not hesitate to get in touch with us and let us know further where we can improve our services. Kind regards, Maria | Front Office Team Leader
8/10 Bra
Verifierad resenär
28 okt. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bekvämt och fräscht
Jättebra hotell med små, men bekväma rum. Lite hård sängar kanske.
Ligger bra nära DLR med ca 30 min in till city.
Också bra med möjlighet till mat dygnet runt.
Verifierad resenär
Bodde här 2 nätter i oktober 2019
Svar från Maria 17 nov. 2019
Dear guest, Thank you for your feedback, it means gold for us! We are very happy to see you've enjoyed your stay with us as well as that you appreciate our 24h menu. We look forward to having you again in our hotel! Kind regards, Maria | Front Office Team Leader
8/10 Bra
Peter
Affärsresenär
19 okt. 2019
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Peter
Bodde här 3 nätter i oktober 2019
Svar från Maria 25 okt. 2019
Dear Peter,
Thank you for your feedback, it means gold for us!
We are very happy to see you've enjoyed your stay with us and we look forward to having you again in our hotel!
Kind regards,
Maria | Front Office Team Leader
8/10 Bra
Verifierad resenär
27 maj 2019
Gillade: Boendets skick och faciliteter
Verifierad resenär
Bodde här 3 nätter i maj 2019
Svar från Eduardo Perez Front Office Manager 30 maj 2019
Dear Guest,
Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands.
We much appreciate your comments and we are glad to hear that you enjoyed your stay with us.
We are looking forward to welcoming you soon in your future visit to London.
Kind regards.
Eduardo Perez
Front Office Manager
8/10 Bra
Micke
29 apr. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Micke
Bodde här 3 nätter i april 2019
Svar från Eduardo Perez Front Office Manager 19 maj 2019
Dear Guest,
Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands.
We much appreciate your comments and we are glad to hear that you enjoyed your stay with us.
We are looking forward to welcoming you soon in your future visit to London.
Kind regards.
Eduardo Perez
Front Office Manager
10/10 Fantastiskt
Veronica
19 feb. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kanonläge intill Excel mässan
Kanonläge intill Excel (mässan), nästan vägg i vägg, så jackan kunde stanna på rummet. Trevlig och hjälpsam personal. Rent och snyggt och frukosten var till helt ok och lite till. Kan rekommendera att ta Emirates air-line istället för tunnelbanan direkt så får man en härlig tur med fantastisk utsikt. Bara några minuters promenad från hotellet.
Veronica
Bodde här 2 nätter i februari 2019
Svar från Eduardo Perez, Front Office Manager 20 feb. 2019
Dear Veronica,
Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands.
We are over the moon to see that your stay was perfect. Rest assured that I will share this comments with the team so that they will feel proud of the good job.
We are looking forward to welcoming you again soon to make your stay even better.
Kind regards.
Eduardo Perez
Front Office Manager
8/10 Bra
Per-Olof
11 feb. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Per-Olof
Bodde här 3 nätter i februari 2019
Svar från Eduardo Perez, Front Office Manager 20 feb. 2019
Dear Per-Olof,
Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands.
We much appreciate your comments and we are glad to hear that you enjoyed your stay with us.
We are looking forward to welcoming you soon in your future visit to London.
Kind regards.
Eduardo Perez
Front Office Manager
8/10 Bra
Em, Göteborg
9 dec. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toaletten va väl lite spec, mtp att den stod i ett plastrum typ. Hårda sängar, flygplan som hördes..
trevlig personal! Dyr frukost! God äggröra, ok kaffe! ( godare kaffe att göra på rummet)!
Nära till tunnelbanan, nära O2 arenan, coolt att ta linbanan över!!
Vi va nöjda, sov 3nätter!
Em
Bodde här 3 nätter i december 2018
10/10 Fantastiskt
Verifierad resenär
31 okt. 2018
Verifierad resenär
Bodde här 4 nätter i oktober 2018
8/10 Bra
Emma
29 okt. 2018
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysigt Hotell i utkanten av London
Det var ett jättetrevligt hotell med god frukost! Rummet var litet men vi var bara två och skulle ändå inte spendera tiden på hotellet. Det var bra service även om personalen var överallt ibland, men det var mkt folk när vi var där. Rummet var rent men mkt var slitet och det luktade avlopp på toaletten. Bra kollektivtrafik men skulle inte rekommendera om man vill vara i Centrala London för Hotellet ligger en bra bit därifrån.
Emma
Bodde här 3 nätter i oktober 2018
10/10 Fantastiskt
Christine
18 okt. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel with river views
I was very pleased to get a quiet room with a river view. Staff were friendly, bar too! Would stay here again.
Christine
Bodde här 2 nätter i oktober 2018
8/10 Bra
Jens
16 okt. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place close to the ExCel
Jens
Bodde här 2 nätter i oktober 2018
8/10 Bra
Verifierad resenär
12 okt. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i oktober 2018
4/10 Dåligt
DD, Stockholm
4 juli 2018
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Close to Excel but noisy
Ibis is perfectly located for the Excel exhibition centre just 5 minute's walk. If you want somthing quiet stay somewhere else. Despite the fact that I had a room on the top floor I could hear people and music from the restaurant below even with the windows closed. It seems they have not heard of double glazing. I also heard an alarm from a neighbouring room.
It was great weather when I stayed so people were outside until well after midnight. It might be ok in the colder seasons.
I was disappointed that there was no fridge to put drinks and food in especially as it was warm.
Staff are a little odd. They pounce on guests when they come in to check if they need anything. There is no reception desk so they are wandering around all the time. Nice idea maybe but I just want to come in without having to answer a dozen questions.
Good view from the room. Clean but towels were rather worn out.
DD
Bodde här 4 nätter i juni 2018
8/10 Bra
Verifierad resenär
26 maj 2018
Gillade: Personal och service
Verifierad resenär
Bodde här 4 nätter i maj 2018
8/10 Bra
Ulrika
16 maj 2018
Gillade: Renlighet och boendets skick och faciliteter
Nära O2
Lite utanför London centrum men enkelt att åka med DLR till Tower Hill. Nära till O2 -arenan, med Emirates linbana. Enkla rum med något hårda sängar. Snabb in/utcheckning. Testade inte frukosten så kan inte bedöma den.
Ulrika
Bodde här 4 nätter i maj 2018
6/10 Okej
annika, stockholm
18 dec. 2017
Gillade: Renlighet och rummets bekvämlighet
Bra hotell nära Excell arena
Perfekt övernattningshotell som ligger mycket nära arenan 😊
annika
Bodde här 3 nätter i november 2017
6/10 Okej
Jonas
21 okt. 2017
Gillade inte: Renlighet och boendets skick och faciliteter
Betyg
En affärs resa, hotellet har ett bra läge med allt runt hörnet i ett jätte vackert område vid vattnet!
Hotellet i sig ger jag ett lågt betyg, orent, trångt och väldigt lyhört!
Jonas
Bodde här 2 nätter i oktober 2017
8/10 Bra
Ola
5 aug. 2017
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Helt OK
Ligger nära London City Airport som var lite störande, men annars bra läge.
Nära till DLR-stationen Royal Victoria.
Samt till Emirates kabin-linbana som tar dig över floden till O2-arenan.
Är du inte höjdrädd så är det ett måste att prova den, kostar bara 3,5pund enkel resa.
Ola
Bodde här 4 nätter i juli 2017
8/10 Bra
Lars
19 juni 2017
Gillade: Personal och service
frukosten under all kritik!
Lars
Bodde här 3 nätter i juni 2017
8/10 Bra
Lars
19 juni 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lars
Bodde här 4 nätter i juni 2017
8/10 Bra
Kenneth
4 maj 2024
Gillade: Renlighet och personal och service
Kenneth
Bodde här 1 natt i april 2024
8/10 Bra
Kenneth
Reste med sin partner
29 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Great location and good value for money
Kenneth
Bodde här 3 nätter i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 30 apr. 2024
We're delighted to hear that you found our hotel's location to be great and that you felt it offered good value for money. We strive to provide our guests with both convenience and affordability, and we're thrilled that you had a positive experience. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay!
8/10 Bra
Thodur
Affärsresenär
25 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance from Excel
Thodur
Bodde här 2 nätter i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 30 apr. 2024
Thanks for the 4/5 rating! We appreciate your feedback. If there's anything we can do to make your next stay even better, please let us know. We're always striving to improve and ensure our guests have a great experience. We hope to welcome you back soon!
8/10 Bra
ali
20 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
ali
Bodde här 1 natt i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 22 apr. 2024
Thank you for your rating. We appreciate your feedback. If there's anything specific we can improve upon to earn a higher rating next time, please let us know. We're committed to providing the best possible experience for our guests and value your input. We hope to have the opportunity to exceed your expectations during your next visit.
6/10 Okej
BRUNO, Richmond Hill
19 apr. 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location, train station it’s just at the door steps, friendly staff, just one thing, on the second day my room was cleaned only after 5 pm.
BRUNO
Bodde här 2 nätter i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 22 apr. 2024
Thank you for your feedback. We're pleased to hear that you appreciated our excellent location and the convenience of having the train station right at our doorstep, as well as our friendly staff. We apologize for the delay in cleaning your room on the second day of your stay. Your comment is valuable to us, and we'll review our housekeeping procedures to ensure that such delays are minimized in the future. We appreciate your understanding and hope to welcome you back for an improved experience next time.
4/10 Dåligt
Chloe
14 apr. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Location was good for O2 and Excel centre.
Room was okay, very basic but ok for one night.
However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…
Chloe
Bodde här 1 natt i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 15 apr. 2024
Thank you for bringing this to our attention. We sincerely apologize for the intrusion and the lack of explanation provided by our staff. This is not the level of service we strive to provide to our guests. Rest assured, we will investigate this matter internally and take appropriate measures to ensure it does not happen again. We value your feedback and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Fantastiskt
Tim
13 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Handy
Tim
Bodde här 1 natt i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 15 apr. 2024
Thank you so much for the 5/5 rating! We're thrilled to hear that you found our hotel handy and that you had a positive experience. If you ever find yourself in the area again, we'd be delighted to welcome you back for another great stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Fantastiskt
Derek
9 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Derek
Bodde här 4 nätter i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 15 apr. 2024
Thank you for your 5/5 rating! We're delighted that you had a positive experience overall, despite the inconvenience you encountered. Your satisfaction is our top priority, and we'll continue striving to provide excellent service. If you have any further feedback or need assistance in the future, please feel free to reach out. We look forward to hosting you again!
10/10 Fantastiskt
Stephen
8 apr. 2024
Stephen
Bodde här 1 natt i april 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 30 apr. 2024
Thank you for the perfect 5/5 rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to hosting you again soon for another wonderful stay!
4/10 Dåligt
Amelita
3 apr. 2024
Gillade: Personal och service
Guest are noise, running around the corridor arguing and swearing at each other, banging doors. Too expensive for what you are getting. Rooms are not even that nice for the price.
Amelita
Bodde här 1 natt i mars 2024
Svar från Aurelija Revuckaite, Guest Experience Manager 8 apr. 2024
We apologize for the disturbance caused by other guests during your stay. We strive to ensure a peaceful and comfortable environment for all our guests and regret that your experience was impacted by noise and disturbances. Your feedback regarding the room and pricing is valuable to us, and we will use it to make improvements where possible. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.
10/10 Fantastiskt
Richard
Reste i grupp, Reste med sin partner
24 mars 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very easy accessor underground system. Friendly and welcoming
Richard
Bodde här 1 natt i mars 2024
4/10 Dåligt
Siu Sum, Sham Shui Po, Kowloon
23 mars 2024
Siu Sum
Bodde här 3 nätter i december 2023
Svar från Aurelija Revuckaite, Guest Experience Manager 8 apr. 2024
Thank you for the perfect rating! We're thrilled to hear that you found our hotel clean and comfortable during your stay. Your satisfaction is our top priority, and we hope to provide you with the same level of excellence on your next visit. We look forward to welcoming you back soon!
6/10 Okej
Leonard
19 mars 2024
Gillade: Renlighet
Did not feel the staff cared about their job.
Leonard
Bodde här 5 nätter i mars 2024
2/10 Väldigt dåligt
Gary
Reste med familj och småbarn
11 mars 2024
decent
Gary
Bodde här 1 natt i mars 2024
8/10 Bra
Abbie
Reste med sin partner
21 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely, clean hotel. Couldn’t fault it and we would stay again. Great location to get around London as there is a DLR station just a 10 minute walk away and perfect if you need to get to the 02 just over the water.
Very convenient for what we needed. The staff were polite.
I would recommend this hotel.
Abbie
Bodde här 2 nätter i februari 2024
Svar från Raihan 25 feb. 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient for exploring London. It's fantastic to know that you appreciated the cleanliness, friendly staff, and proximity to the DLR station. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ibis London Excel!Best regardsRaihan
6/10 Okej
Olusegun
17 feb. 2024
Gillade: Personal och service
Gillade inte: Renlighet
Olusegun
Bodde här 1 natt i februari 2024
Svar från Raihan 25 feb. 2024
Thank you taking time to review us. We hope you enjoyed your stay at Ibis London Excel. Looking forward to welcoming you back on your next stay with us. Best wishesRaihan
10/10 Fantastiskt
Marta
17 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very happy with my visit
Marta
Bodde här 1 natt i februari 2024
Svar från Liliana 25 feb. 2024
Dear Marta,Thank you so much for your kind words! We are delighted to hear that you had a wonderful visit. Your positive feedback truly brightens our day. We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back soon.If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to serving you again in the future.Warm regards,Team Ibis London Excel
8/10 Bra
Olusegun
1 feb. 2024
Gillade: Renlighet
Olusegun
Bodde här 1 natt i januari 2024
Svar från Liliana 25 feb. 2024
Dear OlusegunThank you so much for taking the time to share your positive feedback with us! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.Best regards,Team Ibis London Excel
6/10 Okej
Annetta
Affärsresenär
28 jan. 2024
Gillade: Personal och service och rummets bekvämlighet
Annetta
Bodde här 3 nätter i januari 2024
Svar från Liliana 25 feb. 2024
Dear AnnettaThank you so much for taking the time to leave a review!Our team works hard to ensure that every guest feels comfortable and well taken care of.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We truly appreciate your feedback.Warm regards,Team Ibis London Excel
8/10 Bra
Cheuk Yi
Reste i grupp
21 jan. 2024
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cheuk Yi
Bodde här 1 natt i januari 2024
Svar från Liliana 25 feb. 2024
Dear Cheuk YiThank you so much for taking the time to leave a review! We're delighted to hear that you had a great experience during your stay. Our team works hard to ensure that every guest feels comfortable and well taken care of. Your kind words motivate us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We truly appreciate your feedback.Warm regards,Team Ibis London Excel
8/10 Bra
Sean
Affärsresenär
17 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fair hotel for a fair price
Fair hotel for a fair price, could not really fault anything, great breakfast, good condition, no grumbles, would definitely use again
Sean
Bodde här 1 natt i januari 2024
Svar från Liliana 25 feb. 2024
Dear SeanThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be fair-priced with great amenities. It's wonderful to know that you had no complaints and would choose to stay with us again. We appreciate your kind words about our breakfast and the overall condition of the hotel. We look forward to welcoming you back on your next visit!Best regards,Team Ibis London Excel
10/10 Fantastiskt
Malene
Reste i grupp
15 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing!
Great stay! Went to drag con at Excel, and it was right next door! Super easy, the room was clean and no noise from outside or other rooms. Will definitely stay there again!
Malene
Bodde här 3 nätter i januari 2024
Svar från Liliana 25 feb. 2024
Dear MaleneThank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location, clean accommodations, and peaceful atmosphere contributed to a great stay during Drag Con at Excel. It's wonderful to know that you found everything to your satisfaction. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Team Ibis London Excel
4/10 Dåligt
Hana
Reste i grupp
15 jan. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Bathroom was dirty, room was very small, very basic room
Hana
Bodde här 3 nätter i januari 2024
Svar från Liliana 25 feb. 2024
Dear HanaThank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues in the bathroom and the size of the room not meeting your expectations. Please be assured that we take your comments seriously, and we will address these concerns with our housekeeping and management teams to ensure improvements are made. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Team Ibis London Excel
4/10 Dåligt
Verifierad resenär
14 jan. 2024
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Inconvenient
We had to wait 10 minutes to be booked in due to staff issues. Once we got in we put the quiet hanger on the door due to being up very early and about an hour in I was woken up to 3 sets of very loud knocking about 30 seconds apart, later on we found out this was the staff trying to contact us. About 4 hours later we went out and our keys were disabled, the staff had disabled the keys so we could go to reception and pay an extra £6 because the original receptionist had booked us into someone elses room, which he had noted we had asked for a double bed and had two singles but did not think anything of it- however it is a bit annoying that so much inconvenience happened for the sake of £6 when it was not our issue. However the staff were very polite
Verifierad resenär
Bodde här 1 natt i januari 2024
Svar från Liliana 25 feb. 2024
Dear GuestThank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay, from the delayed check-in to the unexpected disruptions and the issue with the room booking.We understand the frustration caused by these incidents and appreciate your patience. Our team is committed to providing excellent service, and we regret that we fell short during your visit. Rest assured, we will address the issues raised to prevent similar occurrences in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Best regards,Team Ibis London Excel